Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people showed up at my nearly 86 year old mothers home and were totally scamming her. They didnt have business cards and were trying to force her to sign a contract for windows. Shes not mentally capable to make these decisions and when our caretaker asked them to leave they got defensive and he threatened to call police. I called the number they provide and they wanted information on me but I said Im the one asking questions and then they basically terminated the conversation. Seems like a total fraud.

  

  Business Response

  Date: 11/05/2024

  Thank you for reaching out to us with your concerns. We want to assure you that at DaBella, we are deeply committed to providing exceptional service to all our customers, without discrimination or bias. As part of our standard process, we always ask homeowners prior to appointments if there are any other individuals who need to be present for decision-making. This step is designed solely to ensure a smooth and transparent process, where everyone involved has the necessary information to proceed confidently. If a homeowner indicates that additional decision-makers are needed, we gladly accommodate this by rescheduling the appointment for a more convenient time. Otherwise, we proceed as scheduled. This approach helps us respect our customers time and ensures that all parties involved are fully informed. We hold ourselves to the highest standards of service for every customer, regardless of background, and strive to deliver an exceptional experience for all.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6th 2024 I had one of their technicians to come out and give me a bid to replace my roof. I informed the technician that it contained asbestos and he said that was not a problem and that will be included in the bid to remove. He gave me a bid that I accepted at $36,937.50 to remove the asbestos and replace the roof. It took 8 weeks to start and then finally the sub that they hired called me and stated that their is asbestos and they need to stop working. I told the sub this and he became furious with the pattern of horrible communication with Dabella. But Dabella told me I would have to pay an additional fee to remove the asbestos. ***** ******, the ** called me and said it was going to be another $30k and that they would cover half it. I got another bid for $6000 which was infuriating. I argued with ***** about how they told me it was included but he only told me they would cover half the bill. I have tenants living in the house and half of the roof was already removed by the subs so I could not wait any longer with that being a hazard and the sun beating down on the roofless house and just paid the asbestos company the $6000 to remove the remainder of the roof. Dabella said they would come by the day after it was removed but waited another 6 weeks with no roof. When they finally did show back up to finish, they left trash everywhere and over charged me by $3,400. They will not respond to me, I will take them to court, they also never filed a permit which they said they would. I cannot believe what a nightmare this process has, been, I am communicating with several of their formal employees who tell me similar stories. Please help. They lied to me about pulling a permit, lied about removing the asbestos and waited until half the roof was removed to tell me, and over charged me. They also refused to send me any sort of final invoice.

  

  Business Response

  Date: 11/07/2024

  Thank you for facilitating communication on this matter. Were pleased to inform you that we have been in direct contact with the customer and worked collaboratively to identify a solution that fully addressed their concerns. We are happy to report that the customer is satisfied with the resolution.
  

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid DaBella a $5,000 down payment on a contract between the company and I. I allowed DaBella to come to my home and to install a new bathtub and bathtub system, which entails lifetime plumbing and lifetime system, this required a full tear out of the previous system and replaced with a new system. The agreement upon myself and DaBella representative **** established that the cost of the job would be $5,000 down; $160 a month; for a total of $12,576. **** had reduced the price $2,000 dollars. So, the price should have been $10,576. When the workers from DaBella left my property, I had noticed that the job was unfinished. The tub was installed, but when DaBellas workers ripped out the previous tub they left a 2x1 foot hole in the floor of the bathroom (as seen in the photos). The DaBella employees tried to cover up the hole with a 2x1 plywood board, but it is completely unsecured. The Sheetrock in the wall is unfinished with screws exposed on the side of the cabinets. The bare green board along the bathtub is unmasked, has no corner pieces and is not painted or tiled, and no toilet paper roll holder. I have 4 grandchildren who are always adventuring through the house and if one of them were to fall in the hole it could cause immense bodily harm to my grandchildren. I myself am an elder who is handicapped and I have no choice but to maneuver around the hole everyday. The hole is a hazard, the job is unfinished. I should be well compensated for having endured the hazard and inaccessibility to my bathroom. The company advertises they strive to keep families protected with their precise work, protect the value of the home, and they have done exactly the opposite. With a huge hole in the ground, the property value could be significantly reduced. I am lucky that no one has been hurt in my family, DaBella promises to have professional and factory level workers, but they have broken their promise to my family and I.

  

  Business Response

  Date: 11/06/2024

  We appreciate your efforts to help resolve the concerns that were mentioned. As we have discussed with the customer, the issues raisedsuch as the hole in the floor, unfinished Sheetrock, and missing fixturesare outside the scope of the bathtub installation we completed. The hole in the floor was already present when we removed the previous tub, and our work did not cause any additional damage. We want to clarify that the bathtub was installed correctly and in accordance with the terms outlined in the contractual agreement. While we understand the customer's concerns, we believe these issues are unrelated to the services provided by DaBella. We recommend that the customer consult with a general contractor or other relevant specialist to address the issues the customer is experiencing. We value our relationship with the customer and are happy to discuss any further questions or provide clarification as needed. We appreciate your assistance in resolving this issue fairly.
  
  

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. During installation we saw the quality issue and mentioned it to the installation crew.2. They stated that this is the quality we get from the manufacturer, and they don't do such cleanup.3. I ***orted this with photos to the sales *** on April 10th.4. Since there was silence for a week, I sent the initial email in this chain on April 17th, including more ***s (in case the sales *** has no time etc).5. After that, we got a ***ly on April 18th that they were very busy, but clarified with the general manager that indeed the installers were supposed to clean that up before leaving, so he was "doing what he could" to get us a service ticket so it can be resolved. He also stated that he is checking if he can get us an extra discount for the trouble.6. There was zero follow up or ***lies for a month... So I finally texted on the 19th of May (Sunday) that our patience is really running out and we asked what caused the delay, when we will get it resolved and what will be done to fix it as we don't want to be forgotten again if something happens in the future with the windows.7. On May 22 I wrote that our patience is gone and we want to leave a public review outlining what happened here.8. The sales *** ***lied right away, suggesting we follow up again with other contacts.9. Finally on July 24 I got a ***ly that they will send somebody to measure again and I was offered $500 discount for the trouble and lack of communication (this wasn't a payment to leave the windows where they are just as an apology for issues in communicating). I received the check in mail.10. The person to measure arrived and confirmed that all is measured properly and they would need to redo the windows with better quality control. So I waited for information when new windows are arriving.11. Silence again, and suddenly I was contacted to provide new photos as they thought the issue was addressed.12. I clarified that I'm still waiting, tried to contact again still silence.

  

  Business Response

  Date: 10/28/2024

  DaBella has been in regular email communication with the customer regarding their project status. Currently, we are awaiting the arrival of the windows needed to proceed. As soon as they arrive, we will reach out to the customer promptly to coordinate and confirm the best installation date that works for them. Our goal is to ensure this process remains transparent and efficient for the customers convenience.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a previous complaint in good faith & with clean hands, for the wrong color siding put on our house because their employees Dakota *************** **** from ********************************************************** We we shown digital images of the colors to choose, which their adobe cream appeared taupe or beige tan color. We chose the Taupe **************** Blue for the trim. Dakota also showed us the image of what our hose would look like complete with the colors we chose from the digital images on the tablet. The color installed is not Taupe. ITS YELLOW! With the project cost of $257036.23 which they required a down payment for the Consumer Credit Transaction. 4/26 I alerted Dakota there was a problem and he responded with "NO worries," & we believed he would fix the issue. Which he didn't. 5/23 we contacted him again and sent a notice to company via customer service online portal. We never received a response. Only threats and intimidation of lawsuits and we better pay or else notice taped to our door, text messages and emails.. We we're promised a resolution & signed a settlement agreement, 8/24. 10/22 *********** let the loan documents expire & want to restart the process to waste another 6 months trying to resolve this. Still hasn't upheld any of the contracts.

  

  Business Response

  Date: 10/31/2024

  We value every customers feedback on their experience. I would like to clarify the details surrounding the project and loan terms.DaBella completed the customers siding installation, per our contractual agreement, including the specific color chosen by the customer. After the installation was finished, the customer expressed that they were unhappy with the color they selected. Although the contract did not oblige us to make further changes, we strive to ensure all our customers are satisfied with the final result of their project. In response to their change of heart surrounding the selected and installed color, we agreed to replace the siding in a new color of their choice, free of charge, per our written binding agreement.  

  
  Since the job was satisfied according to the original contract, the customer was encouraged to authorize completion of their project.During this time, we explained the importance of authorizing job completion to avoid their loan terms and credit from expiring. The customer declined to authorize project completion until the color change was made, resulting in the expiration of their loan and credit terms.  

  
  Due to the fact that we have not received signed documentation to renew the loan terms, it has halted our ability to fulfill the agreed-upon color change. DaBella remains ready to complete the siding project according to the customers revised preferences, either through renewed financing or a direct cash payment. 

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New top of the line roof (50 year warranty) with "needed" addition of roof vents in 2016. Roof failed in 2022 and it was determined no flashing were installed on new vents when installed. They were supposed to fix all the vents at that time. 2024 new leak with major *************************** growth. Material Manufacturer offered to replace materials but referred me to roofing company for damage repair. *************** stated labor warranty expired after 2 years. Several roofing companies recommend complete reroof due to improper installation and damages. Other people experienced same issue with the contractor this major roofing company used.

  

  Business Response

  Date: 10/30/2024

  We appreciate the opportunity to address this matter and want to emphasize our commitment to customer satisfaction. We are working closely with the customer to clarify any misunderstandings. Were pleased to report that we have reached a mutual agreement on the next steps, ensuring that all concerns are fully resolved promptly.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We don't remember the exact date, but we hired Dabella to replace our bathtub early 2023 The work started around May and lasted a full month. The crew they sent out replaced it, but also damaged the floors, and did not actually complete the job. The crew called and found my wife while she was working to get her to sign the 'job done' note. She signed with an addendum of everything that still needed finished. They told Dabella that certain things we ordered and paid for could not be installed in our house. They then told us that Dabella did not supply them with the missing items. I can't say who they lied to, but as Dabella was the one who contracted them out, I hold them responsible. The price was also never adjusted for these things that we did not receive and were never installed. No point in us paying for a parts and labor we did not get. They also never finished caulking the bathtub leaving very sharp edges on one side. The plumbing work they also did was not very good, causing 2 leaks within a month of using the tub. I had to hire a plumber to get both of these fixed, which I informed Dabella of, and they paid for one of them, but not the second visit which cost $635.I have tried to resolve this with Dabella themselves by calling them countless times over the past year or 2 after they called it 'done' and have had very little success. Which is part of why I didn't file a complaint sooner, I was trying to resolve it with them. At this point they don't answer my calls at the local office, and the call centers have a note that only the district manager is allowed to talk to me. He also has not returned any calls to resolve this. Another part of the reason we have no contacted sooner as we had a child during this time which is a huge distraction from a lot of this. We have pictures of the incomplete work and the damage that was caused to the floors.

  

  Business Response

  Date: 10/25/2024

  DaBella's number one priority is taking care of our consumers and ensuring their satisfaction with our work. Our General Manager has been in direct communication with the consumer, and we are committed to addressing their needs thoroughly. As discussed, the General Manager will personally visit the consumer's home to create a comprehensive punch list of each issue youre experiencing and to discuss a resolution that will satisfy the consumer.

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had DaBella come out to give me an estimate for some work I wanted done. They came out and gave me an estimate on the spot which they pressured me to sign for. They told me if I didn't want to do the work, I could cancel the contract by letting them know within three days. I called them the next day and told them I could not afford to do the work and that I could not find the form I needed to sign for this and they told me that was fine and that someone from their company would call me to get me the proper form to sign to cancel the contract. I have autism/dislexia and can't always find written content or understand it well so I let them know I needed help with this. representative from the company didn't call me back until day 4 and then told me that I was stuck in the contract. This is not right.

  

  Business Response

  Date: 10/21/2024

  According to our records, the project in question was canceled on October 18th, and no deposit was collected from the consumer. I have attempted to reach out to the consumer directly to explain the situation and left a voicemail requesting a call back to further clarify the details. We are eager to resolve any misunderstandings and ensure the customer is fully informed.
  

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson from this company came to our house unbidden to sell us on a new roof. Despite being told that the roof had already been ****** recently and was still under warranty with the original roofer, the salesperson insisted that our roof was dangerously close to failing because he had "seen some granularity" on our roof when looking at it from a different property. Despite multiple instances of my wife telling them that we were not interested, didn't want a roofing estimate, had no money to replace a perfectly good roof, and many other reasons that we didn't want a work crew on our property, they refused to leave without scheduling a full consult the following day, while we are at work. Now, we can't get through their customer service line to cancel the appointment. We have a no tresspassing sign and a no soliciting sign clearly posted on our property and they ignored both.

  

  Business Response

  Date: 10/17/2024

  Thank you for bringing this matter to our attention. We take customer feedback very seriously and strive to provide the best possible experience for all of our customers.
  
  We would like to inform you that we have placed the homeowner on our Do Not Contact (DNC) list. As per their request, we will ensure that they are not called in the future. 

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window was placed on truck broken and installed was told they would get back to replace it and have not done that for over 4 months have been making payments with no resolution

  

  Business Response

  Date: 10/18/2024

  We appreciate the opportunity to address this matter. Our proposed resolution is to ensure the consumer's window is taken care of promptly, followed by reaching an agreement on the appropriate reimbursement. We have made multiple attempts to contact the consumer, but have been reaching voicemail.
  We are eager to resolve this issue and will continue our efforts to connect with the consumer to move forward with a solution that works for both parties.
  Please let us know if any further action is needed at this time.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22405558
  
  I am rejecting this response because: it's been 2 weeks since we have had any contact again with no resolution made only promises of getting a call back from their supervisors when they are available 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 11/04/2024

  We have been in direct communication with the customer and are pleased to report that they are satisfied with the resolution we have provided. Our commitment is to ensure a positive experience for all our customers, and we appreciate the opportunity to address and resolve their concerns.

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22405558
  
  I am rejecting this response because: there has been no resolution to this problem we are supposed to speak with the manager tonight if that goes through but we have only been contacted once with no solution set in place yet 
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 11/14/2024

  Has not been finished was promised to be payed back have not been reimbursed yet window has been replaced

  

  Business Response

  Date: 11/26/2024

  We would like to inform you that we have been in communication with the customer and have provided them with an update regarding their resolution. We remain committed to ensuring the matter is handled to the customers satisfaction and will continue to keep the lines of communication open as we move forward.

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****