Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3-30-24 Discover mold in home, windows leaking into walls. Contacted DaBella. 4-18-24 *********************, inspects windows & discusses solutions. She assured us if we bought new installation, custom windows they would install new wood framing, if there was mold they remove it. This is more expensive, it is more involved but it's a better solution than cheaper retrofit windows. Retrofit windows would not fix mold, they would cover it up. Asked multiple times to be sure they would get into the frames to remove mold, repair/replace flashing to fix leaks. They assured us multiple times that they would. We pay down ************** contract which stated there would be "Custom, new installs finned when possible". 6-25-24 Subcontractor installer, ******, calls to set up installation date. He says they are retrofit, we postpone installation. Call DaBella No response. Call *******************, left message, no response, call ********************* multiple times. Called DaBella 6-26-24 2:29pm spoke to *******.She says windows will have fin installations, they will come with flashing & repair leaks. 6-26-24 3:13pm called ***** (installer). He says they are flushed fin with no flashing & they are retrofit. 6-26-24 3:19 pm Call DaBella Spoke to ******* who flagged our file & told us ****** (manager) would call us. She did not, but ***** did. Everyone is confused wether the windows are retrofit or custom new install. 6-26-24 5:38 ***** at DaBella thinks confusion was because windows are "hybrid", we decide to install. 6-28-24 Techs install retrofit windows over old window frames. Say it might fix leaks. **** stays buried under retrofits. Call ***** leave message. No response. DaBella charged for Custom new installs and delivered cheaper retrofits. Not returning our calls. ********************* returned call stating we should not have retrofits. We were lied to, overcharged and our calls ignored.

  

  Business Response

  Date: 07/08/2024

  Thank you for reaching out and sharing your detailed concerns. We deeply apologize for the issues you've experienced and understand the importance of addressing the water infiltration and mold problems in your home.
  Our local General Manager, *****, has been in contact with the customer and understands the situation. The customer informed ***** that they will be out of state until July 11th, 2024. We want to assure them that upon their return, we are committed to conducting several water tests to ensure that the windows are properly sealed. ***** will be present during these tests to guarantee the quality of the work and to address any further concerns you might have.
  We are dedicated to providing our homeowners with the best possible experience and take ownership of ensuring that the work meets your expectations and resolves the issues effectively.
  Thank you for your patience and understanding. If you have any further questions or need immediate assistance, please feel free to reach out to ***** or call customer service at ************, Option 1.

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21919064
  
  I am rejecting this response because: during our phone call, ***** discussed a discount off of the loan amount in addition to assurance of water tightness. I need to see all terms discussed in writing or I will not accept terms.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/23/2024

  Thank you for your continued patience as we work through these matters together. A member of our leadership will be in contact with you to discuss the documentation requested and steps moving forward. We are committed to ensuring your satisfaction and look forward to speaking with you.

  Customer Answer

  Date: 09/14/2024

  Thank you for your response. This is why we didn't contact the BBB, because we were waiting for DaBella to follow through with their proposals. 

  7-******* **** ******** from DaBella Calls. He informs us that he is the new guy assigned to our BBB case and ***** ******* (Former ******* of our region) is no longer with the company. He scheduled a meeting with us on Friday the 26^th of July at 3pm.

  7-******* **** calls in the afternoon to let us know he will be 30 minutes late, so he will be here at 3:30.  3:30 comes and goes with no word from ****. He shows up at 4:15 with his very young son, ****** who is about 2 years old. **** informed us that ***** ******* was fired and **** is trying to deal with all the customers and the mess left behind. He told us we were lied to about multiple things. He seemed to understand how bad the situation was. He asked, "What can we do to make this right?" ****** answered, "I don't want to pay for anything. How much should I pay for a lie?" We reminded him that we didn't want retrofit windows because of the mold and dry rot under the old windows. We also reminded him that we were assured time and time again that these were not retrofit windows. We asked about removing the windows because they do not fix our problem and they were not what we had been promised. The offer dropped the price from $36,388 to $29,389. ****** said he knew that wasn't the best they could do so **** said he would talk to his boss, *** about other options and call back on Monday the 29^th of July. For the duration of the meeting I, ******* **********, was trying to keep ****** son, ******, out of harm's way because our home is a construction site. We are remediating mold, there are exposed beams, nails, furniture pulled away from walls, and all kinds of things that he can get into. I even told ****, I don't want him getting hurt, maybe you shouldn't let him walk around in here. I ended up getting my 10 year sons to grab some toys and play outside with ****** while I watched.

   

  7-******* **** ******** called around 5:45pm and had no update. He will reach out on Tuesday the 30^th of July.

   

  7-******* **** ******** called around 5:45pm and left a voicemail saying they had a response and offer.

   

  7-******* **** ******** called at 7:44 am. The offer went from $29,389 to $25,000. He was going to talk to his boss, ***, about removing the windows and upgrading to glasswing models at an extreme discount because he didn't want us to have a bad taste in our mouth about DaBella everytime we looked at the windows. He said he would drop off a model for us to look at.

   

  8-****** ****** Called **** ********. **** said he was waiting on ***, they have nothing to hide and gave ****** his email address. **** will get back to us.

   

  8-****** We have a family emergency that required immediate attention and 2 weeks of rehabilitation. We are still waiting for **** to get back to us. Still waiting for the model of the upgrade to be dropped off like he said it would. We were occupied with helping a family member and her children through a rehabilitation.

   

  8-******* Still no word or model windows but we leave for a family reunion about 6 hours away.

   

  8-******* DaBella files a lien against our house without notifying us. We still haven't heard from the company.

   

  9-******* Received notice of lien against the house. Try to call **** ********, no answer. 3:34pm Decided to call the Sacramento office number, spoke with Faith ***. She looped in the ******* on our account, flagged it as urgent, gave us the number for the NEW regional *******, **** ******. This will be the third ******* we have dealt with since June. 

  4:03 pm called the number for **** ******, a secretary answers and says he is out of state in ******* for a week. We ask to speak with whoever is in charge or an authority that can speak on behalf of DaBella. The call is directed to ******* who informed us that **** ******** is not working on our case any longer, he was only an interim *******. We told her our situation and the history of the project. She said she will send this information to ***, the Oregon Office *******.

  4:34 pm **** Day Binshee called and is trying to have **** ****** come to the house on Monday and collect the final balance. When ****** asked, "what do you mean collect the final balance?" because we have had several different proposed balances, she responded with, "what do you mean? What do you mean? I'm confused.....We filed a lien against your house for refusal for payment because we could not come to an agreement when **** ******** was out." She said that they were only able to take off $2,000 bringing the balance back to $36,389. She asked if that was correct, we said no. We explained the offer that **** ******* had left and that he was supposed to drop off the model of the glasswing windows and that he was still trying to talk to *** and get back to us about the upgrade option. We explained that he never got back to us and we were waiting for him to drop off the model as promised and let us know what *** said about the upgrade option. We told her the biggest problem was that they were not supposed to be retrofits, they were supposed to be nail and fin custom new installs because of the water damage and dry rot. She said, "Oh no, that's not a possibility, you have stucco, so that's where the sales expectation was off." I told her it wasn't our "expectations", we were lied to. We were told specifically that DaBella would get into the wood frames and remove any rot and replace it with new lumber, we were promised that DaBella never puts new product on top of old product and that is the only reason we went with DaBella, because they said they could get to the wood frames and deal with the mold and rot. We still have to deal with the mold and rot remediation under the new windows. We discussed the possibility of removing their windows because they are retrofits put right over the water damage, and we didn't want their product. We let her know that none of DaBella's representatives were here on the day of installation as they promised to be, we had tried calling ***** at the time of installation, we tried calling multiple times. He would not call us back. We called ***** ***** and she said, "That is not what we discussed, I'm so sorry, I'll get back to you." Haven't heard from her since. That is when we filed with the BBB and that's when ***** finally got back to us. **** set up a meeting for **** ****** to come to our house on Monday, 9-*******.

   

  9-*******  7:20 pm **** Day Binshee calls ****** discusses the history of the project and why this is not what we were promised. ****** informs **** that the company should have called before putting a lien against our house. She agreed that was a misstep of the company. Removal of DaBella windows is no longer an option given, The upgrade to glasswings is no longer a given option, the price now drops to $23K and some change which will include repair of screens, slider door and giving us the key to the door which was not given upon installation. We now feel that we have no other option but to agree to this final final offer as long as they write a detailed contract without room for more deception. We have agreed because we no longer wish to deal with an untrustworthy company that does not stand by their word. We want to be done with this. However, we feel that documentation of the matter must continue until the matter is completely resolved and finished.

  Customer Answer

  Date: 09/25/2024

  I needed to send the correct forms in. The "Viceroy addendum remote signature" file is the lates and most current agreement. In my previous email I sent an older contract in error and sent the receipt for our $1,000 payment instead of the $3,000. In total the amount *********************** / DaBella has received $4,000 from us to date.

  Customer Answer

  Date: 09/25/2024

  Update:

  8-******* ****** and ******* ********** sign the Viceroy Finance Addendum (see attached file above) agreeing to the settlement offer given by DaBella.

   

  9-16-2024

  4:30 pm. **** Called and expressed a desire to work on a solution. ****** asked if there is still a lien on the house since we agreed to pay the last offer for settlement. **** informed ****** that the lien is on hold but there are still documents coming in the mail that will show it as being active. ****** asked about the 50 year warranty still being intact. **** said the windows will still be under warranty. The documents from the mail and attorney's office are attached

   

  9-17-2024

  4:27 pm **** called and said she is working on a solution between us and DaBella. 

   

  9-******* we receive a "Retail Installment Contract & Security Agreement" (see pdf images above) from DaBella which states that there is no warranty on the windows and the product is sold as is. It also says nothing about the promised screen repairs and missing key.

   

  9-20-2024

  We still have no written notice that the lien against our house is on hold.

  9:50 am ***********************/DaBella processes our $3,000.00 payment.

  12:16 pm ****** called **** and proposed paying for the windows in full, cash and not using ***********************/DaBella in house financing. He told her that the contract she sent said there is no warranty, so we won't sign it. She said she will call on 9-23-24 with addendums for contract to confirm that ****** can pay total in full and there will be a warranty included. 

   

  9-23-2024 

  Received new contract (see attached file titled "settlement agreement contract" combined with financial contract as one document in email from DaBella. The contract says we cannot say anything about the company that might lesson the standing of the company in the opinion of ordinary citizens etc. And if any such statements have been made in the past, whether on social media or through a third party, we must delete them if at all possible or we will be in breach of the contract and have to pay all legal fees incurred by the company. The contract also says we must cooperate with the company on a review that says the company has resolved the matter to our satisfaction. If the company request that we make a positive review we must do it. The contract, if signed, must not be shared with anyone, not even in court. This didn't sound safe to us. All we want to do is pay for the windows and be done with it. We as consumers do not feel safe being coerced into deleting our documentation of events.

  5:05 pm **** called informing ****** that she is working on the addendum to the contract to include warranty, the missing key, and repair/ replacement of difunctional screens. The new contract addendum will be complete on 9-25-2024. 

   

  9-24-2024

  4:35 **** called. When ****** told **** about our concerns with the contract and our documentation with the Better Business Bureau, he asked, "If we don't delete our documentation of this will we be penalized?" to which **** responded, "The company cannot guarantee that you will not be penalized for not removing any comments with the Better Business Bureau." She also said in this conversation that "The Better Business Bureau doesn't need to know the play by play, that's a little *****."  Also, she said there were inaccuracies in our records. When asked what those inaccuracies were, she said we spelled her name wrong and there was a missed appointment with **** ****** on Monday,9-23-2024. We said we would correct these errors. So, for the record, her name is **** Day *****. And as for the "missed appointment", prior to this appointment it was agreed upon by both parties that it was unnecessary for **** to make a house visit because the matters could be handled over the phone. So, the appointment was not "missed" but cancelled by DaBella themselves. We were home and available if DaBella truly wanted a house visit by **** ******.

  6:31 pm. For further documentation and clarity on our concerns about the Contract we wrote an email. See attached file, "email to ****".

   

  

  Business Response

  Date: 09/27/2024

  Our Office Manager, ****, has been diligently working alongside the customer, and were thrilled to share that weve successfully reached a resolution that meets the customers satisfaction. Thank you for your patience and understanding throughout the process.

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. **** was diligent to get the matter resolved. We are working on replacing the faulty screen slider and getting a lock and key for door. Thank you **** for your diligence and efforts in this.
  
  Sincerely,
  
  ****** ********** & ******* **********

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ****** Board siding and gutter replacement from DaBella, **********, ********** made promises regarding the installation of the *******************.All siding will be replaced and Dabella will install plywood, a barrier and new siding.Later, ******* called and stated that Dabella install the siding over the existing siding. ******* also said that if any of the existing siding was in bad condition it will be replaced and plywood would be installed to fix the issue. ******* insisted that if any plywood was needed, the installers would bring the material and make the installs. When reading the contract upon signing, I inquired about the 0 plywood on the contract and ******* again insisted not to worry, if they needed it, the installers would have it. I was given an extra charge for the plywood and installation. I ended up paying for extra labor after discussing this issue with the sales team and not the material.2. All trim, including the posts, chimney, and fascia boards will be ****** board siding.We added the installation to include gutters, due to ******* explaining that the fascia under the gutters would not be replaced. During the negotiations for the gutters ******* insisted that all fascia boards would be *******************. After the gutter installation, which was about a month after the siding was installed the gutter installer explained that the fascia boards installed were not ****** siding and further more the fascia boards were only wood that needed to be painted. He said that the boards will only last a couple of years before the boards began to rot.I have attempted on multiple times to contact the company. I have left numerous voicemails with the sales staff, customer service, with no resolution. I am seeking the company replace the ***** fascia boards with ****** board as per the promise the sales person made to me on signing the contract.Due to the contract hidden behind a website, I do not have access to the contracts to upload.

  

  Business Response

  Date: 07/03/2024

  Thank you for bringing this matter to our attention regarding your recent purchase of ****** Board siding and gutter replacement from DaBella in **********, **. Our local General Manager has been actively engaged in addressing your concerns. After thorough review and discussion, we are committed to completing the service as originally promised, including replacing the fascia boards, as per our initial agreement.
  We understand your frustration and appreciate your patience throughout this process. Rest assured, we are taking steps to ensure that the installation meets your expectations and fulfills our commitment to quality craftsmanship. If you have any further questions or need immediate assistance, please feel free to reach out to us directly.
  

  Thank you again for your understanding and for choosing DaBella. We look forward to resolving this matter to your satisfaction.

• Initial Complaint

  Date:06/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************************************* I wrote this review on yelp 16 days ago the following day June 13th I received a call from someone from dabella. I called them back the following day after speaking to ***** credit union who informed me that they had not been payed/not payed deballa as I was originally told by the manager *************************** when i called to initially try and cancel. The person I spoke to informed me that they were going to go ahead with the cancelation. I was told that someone from the local branch was going to reach out this was last friday June 21st. Didn't hear back so I called again was told that they were going to expedite this issue and that I would hear back by Monday it is now Thursday and I had to call yet again only to have ************************* tell me that they were not going to cancel my contract with them. No money has been exchanged on behalf of any side manufacturing of windows has not begun. I understand I had three days to cancel and I tried several times throughtout the initial meeting and the following day. As a company they have the power to cancel this contract and will not be financially affected but are h*** bent on financially draining me for there own financial greed.

  

  Business Response

  Date: 07/09/2024

  We appreciate your patience while we address your concerns. Having thoroughly reviewed your project, we understand the urgency of your request. Despite our efforts to reach out and discuss next steps, we have been unable to connect with you. Effective communication is vital to us, please return the general manager's call at the number provided so we may resolve this matter swiftly and fairly. 

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21913401
  
  I am rejecting this response because: I was called once by *************************** he left a voice mail on Tuesday at 8:09 am while I was at work. When I returned his call on July 11 at 5:11 pm I got his voice mail. I left *************************** a voice mail and have not heard anything.
  Son since that 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/23/2024

  Thank you for your continued patience and understanding. Our local General Manager, *****, has been trying to contact you and left you a voicemail on July 22, 2024, at 10:30 AM local time. We are currently waiting for your reply and look forward to speaking with you to address your concerns. 

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 21913401
  
  I am rejecting this response because: *************************** first called me on July 9th while I was at work I reached out on the 11th he didn't answer so I left a voice mail. I hadn't heard from him till this past monday the 22nd. He left a message and I returned his call three times since then. I have left him three voice mails in the first voice mail I even told him what time was the best to call. I find it funny that this was the message they sent throught the BBB 

  "We appreciate your patience while we address your concerns. Having thoroughly reviewed your project, we understand the urgency of your request. Despite our efforts to reach out and discuss next steps, we have been unable to connect with you. Effective communication is vital to us, please return the general manager's call at the number provided so we may resolve this matter swiftly and fairly."

  How vital is effective communication to them when they only make a show of making any effort to communicate. They are just trying to drag this out.

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/06/2024

  We apologize for the back-and-forth in trying to contact you. Since your last response, our General Manager has been in touch with you. We appreciate your cooperation and are pleased to confirm that we have mutually agreed to cancel your project.

  If you have any other questions or concerns please reach out to us at ************ Option 1.

  Customer Answer

  Date: 08/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'd like DaBella to do a full inspection of my roof, after I found a shingle on the ground in my back yard. The roofs only 6 months old so i shouldn't be loosing shingles that quick, I was told the shingle was probably stuck in a tree and finally fell out. I'd believe that if there were trees in my backyard. After back and forth emailing and 1 picture taken from the roof in front of my house showing a tree. I haven't herd back from DaBellas. For both our peace of mind inspect the roof. I'd be happy if you used a drone so no one has to climb up there. If you spent $34,000 on something you'd wanna make sure it was done right..P.S. & if your gonna send someone out, let the homeowner no so their, there when they show up.

  

  Business Response

  Date: 07/03/2024

  Thank you for reaching out and sharing your concerns. We understand the importance of ensuring your roof is in excellent condition, especially after your recent investment.
  

  We have conducted a thorough inspection of your roof as requested. After a detailed assessment, we found that there are no issues with the shingles or the overall roof structure. We understand that finding a shingle in your yard was concerning, and we appreciate your vigilance in wanting to ensure everything is in order as your satisfaction and peace of mind are our top priorities.

  Thank you again for bringing this to our attention. If you have any further questions or need additional assistance, please feel free to contact us.

  Customer Answer

  Date: 07/03/2024

   
  Better Business Bureau:
  
  Thank you very much for addressing my issues and concerns. The gentleman that came out was very courteous and professional. 
  

  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window **ntract made with DaBella on November 28, 2923. Total price is $10187.00. $2547.00 paid down on Nov. 28, 2023.. 5 windows ordered. No installation as of this date (6/25/24). Dabella refuses to answer its customer service number. I had to make a trip to its local office in **************, ** several weeks ago and spoke finally with the local , manager (*******************************) He also doesn't answer telephone calls. Now, after nearly 7 months, DaBella apparently lacks the installation crews for completing my contract. I want my money back so I can go to a legitimate window manufacturer to replace the needed windows.

  

  Business Response

  Date: 07/03/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the delays and any inconvenience you have experienced.
  ******* spoke with the customer recently and informed them that their job was coming up on our work docket. Since filing the complaint, we have made several attempts to reach you, but *******'s calls have gone unanswered.
  To resolve this matter promptly, we kindly ask that you return *******'s call at your earliest convenience. We are committed to working with you to complete your window installation as soon as possible.
  Thank you for your patience and understanding. We look forward to hearing from you soon.

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 scummy salesmen from Dabella talked my elderly father into signing a contract for a new roof when just a minor repair was necessary, during a lengthy convoluted hard sale process. Shortly afterwards he realized this and made attempts to cancel the contract and have his deposit returned but found it impossible to get through to anyone by phone or email and when one of the original scummy salesmen (********) called him back, he just talked in circles claiming the project is NOT canceled and the project was still ongoing. Unbelievable! These guys obviously make a habit of scamming the elderly, steer clear!

  

  Business Response

  Date: 07/03/2024

  Thank you for bringing this matter to our attention. We take such concerns very seriously and sincerely apologize for any distress this situation has caused your father.
  We want to assure you that DaBella in no way promotes or advocates scamming the elderly or anyone else.
  The contract has been sent for cancellation, and once the process is fully completed, a team member will reach out to confirm the cancellation and provide any additional information regarding the return of the deposit.
  We appreciate your patience as we work through this process and are committed to ensuring that all concerns are addressed promptly and satisfactorily.

  Customer Answer

  Date: 07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid DaBella $9000 for 5 windows of specific sizes. The sizes we agreed upon were written into my contract and described to me in the scope of work. The windows they put in were significantly smaller than the windows agreed upon. I was never notified of the change, nor would I have agreed to the work had I have known. The money was paid in full prior to the installation so DaBella said that it was not thier fault for installing smaller windows than promised. I never heard back from them again. The windows are so small that my girlfriend now has a step stool to see out of one because she is to short. I would either like my money back so that I can pay someone else or have them put in the windows that they agreed upon at first.

  

  Business Response

  Date: 06/20/2024

  We hear your concerns and sincerely apologize for any distress this situation may have caused.
  

  We have been trying to contact you regarding these issues and would like to resolve this as soon as possible.

  Your satisfaction is important to us, and we are committed to addressing this issue promptly.
  

  Thank you for your patience and understanding. We look forward to connecting with you.

  Please reach out to your local office at ************** at your earliest convenience, so we can discuss your concerns and work towards a mutual understanding and resolution.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella came out to our area after a hailstorm and helped get an estimate on roof damage and with our insurance company. At first they were very attentive and helpful, but the minute I signed the contract and turned over around $20,000 for the work to begin, they stopped being helpful. It has been over two months ago, and my new roof is still not installed. I have made daily phone calls and have left many messages but just get the run around. The customer service folks say they have escalated it to several managers but so far none of them have returned my calls or provided actual information or updates. I understand there were things to coordinate with removal of solar panels to allow the roof to be installed but we can't even get any updates on this from DaBella, who is coordinating the whole thing. At this point I have lost faith that anyone at DaBella cares about the customer. I hated having to pay so much up front and this is exactly why. Once they had the money, I didn't matter any more. At this point I have zero faith in them as a company and would prefer to get a full refund of my money so I can find another roofing company to get the roof repaired and due to their very poor customer care, I should not have to pay any penalty or contingency. I am wholly disappointed.

  

  Business Response

  Date: 06/21/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration and inconvenience you have experienced throughout this process.
  We understand how important it is for our customers to feel supported and informed, and we strive to provide the best experience possible. We completed your roof installation on June 18, 2024.
  While we regret any lack of communication or delays you encountered, we hope this completion demonstrates our commitment to resolving your issues. If you have any further questions or concerns, please feel free to reach out to us. Thank you for your patience and understanding.

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract for housing siding on 1/8/24 per contract with estimated start date Feb 2024. Since then no conversations regarding start time or delays from company. Multiple calls to both company general line and sales agent asking about project start date which I was told I would receive a call back with update. No updates provided. Signed permits March 2024 however city of ********* has no permits filed on the project.

  

  Business Response

  Date: 06/18/2024

  Thank you for bringing your concerns to our attention. We strive to provide our homeowners with the best experience possible, and we regret if we fell short in this instance. We have been in communication with the customer and let the customer know their project is scheduled to be completed in July. We understand how important this project is to you, and we are committed to ensuring it is completed to your satisfaction. If you have any further questions or concerns, please do not hesitate to reach out to the General Manager you have been in contact with, or call customer service at ************, Option 1.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our windows were installed 4/29/2024. The largest window was broken before it could be installed - it fell over on the truck and shattered. We were promised expedited replacement of the window. We were contacted by ******** on May 8th and were told that the window was complete and was on its way from the Yuma factory and would be installed within the next week or so. I contacted Dabella on May 14th to find the status and was told the window hadn't even been made yet. I told them we were really needed to get this done because we were refinancing our house and the appraiser didn't like the damaged window. We were told things should be back on track and we had a tentative install date of May 29th. I haven't heard from anyone since. I paid for a product that I essentially have not received. No one contacts us. Follow-up is terrible.

  

  Business Response

  Date: 06/20/2024

  Thank you for bringing your concerns to our attention. We have been in contact with the customer, and they spoke with the local office manager, who explained that the original date provided was a tentative date and not a guaranteed start date for the installation. We understand the importance of clear communication and regret any confusion this may have caused.
  We want to assure the customer that the installer will be reaching out this week to schedule the installation.

  We are committed to providing our homeowners with the best experience and appreciate your patience as we work to resolve this issue promptly.
  Thank you for your understanding, and please don't hesitate to reach out if you have any further questions or concerns at ************ Option 1.

  Customer Answer

  Date: 06/20/2024

   
  Complaint: 21832999
  
  I am rejecting this response because: They called me and told me the same thing as before - the window is complete and will be shipping soon. The date of shipping this time was 6/14 or 6/17. They were going to call and schedule install. I have had no further communication again. It's very convenient to keep saying everything is 'tentative' and then not actually get anything done.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/03/2024

  We sincerely appreciate your patience and understanding during the delays with your window installation. We know how challenging it can be to have the tentative install dates pushed back, and we're grateful for your cooperation. Our installer visited your home on 7/2/24 and resolved the window issues. Our commitment is always to provide our homeowners with the best possible experience and to ensure the highest quality of our work. We have now fulfilled our contractual obligations. If you have any further concerns or need additional assistance, please feel free to reach out at **************, Option 1.
  Thank you again for your understanding and for choosing Dabella!