Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22nd I received a phone call from a number I didn't know so I did not answer it. I got another call from that number on 4-24, then 2 more times on 4/30. I called the number and saw it was Dabella roofing. They had come out soliciting a year before and done an assessment on our roof and showed us their system and I was not interested in it as we had 10 more years left on our roof per our inspection when we bought the house. I received another call on 5-1 so I decided to call and let them know we were not interested and to stop calling or coming by the house as they do send people through the neighborhood it seems every few months and these are kids that are just doing their jobs but they don't realize they are being sent back to the same areas over and over again. I was told I would be put on a no call list. Today 5-2 I get another call. These call are all early in the morning before 9am. I am disabled and sometimes sleep is something I need very badly. Being woke up so many times in the past week has been very hard on me. Today I was finally getting some well needed sleep and again woke up to another call from Dabella. I explained I just talked to someone yesterday and was put on a no call list. This happened last year as well. its like there is no communication in this company, they just try to sell sell sell. I saw one of the complaints and Dabellas answer for solicitation was that they are offering a free service so its not solicitation? What a crock. They are trying to sell a roofing system so it is soliciting. I would like to ask for compensation for my loss of sleep but I know that won't happen, so my only ask is that they stop contacting me completely. After all this I am going to get a No Soliciting sign but I see that they don't feel they are soliciting. Please educate them.

  

  Business Response

  Date: 05/07/2024

  After investigating the matter, we discovered that the customer was added to our Do Not Call list last year. Recently, when we upgraded our dialing system, the customer's contact information was inadvertently reintegrated into the system. We sincerely apologize for any inconvenience this may have caused. Rest assured, we have taken immediate action to rectify this issue, and the customer's status has been confirmed as "do not contact" in our system. Attached is a screenshot confirming the removal of the customer's contact details, ensuring they will no longer be contacted.

  We do offer a free service for the inspection of roofs,windows,siding, and gutters. It is at no cost to the customer to have this done. This service is offered at no charge to the customer. Whether the customer decides to proceed with our products or not is entirely their choice, as there is no obligation to make a purchase.

  Customer Answer

  Date: 05/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  But I did notice on the screenshot they sent, it shows our last name being ******, not ******.  I just want to make sure that our last name is actually spelled correctly and added to the do not contact list.  Thank you.
  
  Sincerely,
  
  ***********************

   

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased residential windows from this company in December 2023. Order total is over $22,000, plus $500 deposit.Order was delayed several weeks and no communication took place with me until i called every single number i could find for this company. I was told installer would be contacting me, and i expected to have at least a week's notice of the installation taking place so i could plan with my employer and schedule accordingly. They gave me less than 24 hours notice of when the install would take place. When the installation finally began, a day later than i was told, the windows were the wrong size. I contacted Dabella - was told by grand junction branch manager that it was the "manufacturer's fault, because they measured the windows wrong." I want the CORRECT windows installed, as agreed, and i want them to pay for the damage to my house that the installers have done while trying to install the wrong size windows. I also want my deposit returned.

  

  Business Response

  Date: 05/09/2024

  We have communicated with the customer. The local Office Manager has notified her that the two windows have been reordered. Additionally, the local General Manager will personally visit the customer on 5/13 to address any concerns.

  Customer Answer

  Date: 05/09/2024

  I do not consider this issue resolved, as I have had ongoing problems with this company following through. After Monday's meeting, on May 13, with the area GM, once we know what direction things will go with the installation and how the company plans to resolve the issues their subcontractor has caused, I will decide how to proceed with my complaint. 

  

  Business Response

  Date: 05/17/2024

  We appreciate the opportunity to speak with the customer and are pleased that we were able to reach a suitable resolution.

  Customer Answer

  Date: 05/19/2024

  I am still waiting to hear from the business on our final resolution. Have not heard back since Friday. 

  Customer Answer

  Date: 05/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with DaBella for a shingle replacement job. On 3.4.24 roofing supplies and 15 sheets of plywood were delivered to my property. On 3.8.2024 the subcontractor arrived and completed the shingle replacement. Only 10 sheets of plywood were used as part of my roofing project. The remaining 5 sheets were taken by the subcontractor. When I signed off on the completion document with the subcontractor ***** noted that only 10 of the 15 sheets of plywood were used and that the 5 sheets of plywood would be credited back to me at 150 per sheet. This was also explained to me the day I contracted with DaBella.On 3.11.24 ******* from DaBella called me as she wanted to close out the project, I mentioned getting refunded for the 5 sheets of unused plywood, she her general manager would have to approve this and that she would contact him and get back in tough with me. I never received a call or email back. On 3.19.24 I called DaBellas customer support line and voiced my concern about not hearing back about my refund. The call center staff (**********) said she could contact the *************** with my concerns. On 3.19.24 I received a call from *******, she again stated she would need to contact her manager in regards to my refund. Again no call back or email.4.5.24, again called DaBella support line in regards to my refund of 750 for 5 sheets of plywood that were not used. Was again told they would contact the *********** DaBella staff to make them aware of my concerns. On 4.5.24 I received a follow up call from the project manager *******, again was told she needed her managers approval for the refund and she had no recollection of ever talking to me. I then gave her the dates of our previous conversations. At this point she told me that per our contract DaBella has 30 business days from completion of project to issue my refund. As of 5.1.24 it has been 38 business days since my project was completed and I would like my refund.

  Customer Answer

  Date: 05/01/2024

  The requested refund is $750.00 rather than the $14109 listed which was the total amount DaBella charged for the roofing job.

  

  Business Response

  Date: 05/10/2024

  We have submitted a reimbursement for unused plywood, and the customer should expect the check to be mailed out between 5/20/24 and 5/24/24, with an estimated arrival within ***** business days.
  Additionally, we have opened a service ticket for the flashing and shingle issues. We will confirm a date with the customer and installer as soon as possible.

  If the customer has any questions or concerns they are encouraged to give us a call at ************ Option 1.

  Customer Answer

  Date: 05/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a witness in a high profile murder case in **** that has a lot of the local public making political speculation about my case. I ordered roof and siding from Dabella and was coersed into the sale by the salesman *** who offered a friends and family discount. I believe *** did this because he wanted to get the sale so he could subsequently torment with with recurrent project issues. 1) The materials showed up more than a month ahead of schedule 2) after 3 days on the job they shut us down because the company failed to pull the permits 3) The shingles are the wrong color 4) I have been subjected to recurrent discriminatory harassment from ********************* who has made political speculation regarding my order and who I believe is intentionally messing things up 5) I was on the phone with them for an hour yesterday requesting to cancel the order and when I confirmed this request to *** he made a statement related to the murder case I am a witness in and said that he'd have his office manager call me... they subsequently processed the order 1 hour later than I had asked to cancel 6) They have still failed to get the permit pulled for my job.At this point I would like a full refund and to cancel this project and go with another company. Alternatively if they can pull the permit and get the job done with appropriate materials in a timely manner I will consider this but I honestly would prefer to go with a different company given the harassment and run around and recurrent intentional messing with my order I have been subjected to. I live in ***, **** and the it is the **************************************** office that is working with me. The salesman that is harassing me is ***.

  

  Business Response

  Date: 05/09/2024

  We have been in contact with the customer, and we have filed the permit and reordered the shingles. Furthermore, we are filing the certificate of appropriateness application through the state for the historic district. As of now, the project is back on track, and to our knowledge, the customer no longer wants to cancel. 

  If the customer has any further questions or concerns, they are highly encouraged to reach out to the Office Manager with whom they have been in contact or give us a call at ************, Option 1.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are supposed to roof my home. The material has sat in our driveway for two months. They have not even started the project and do not return my calls.

  

  Business Response

  Date: 05/07/2024

  Our Local General Manager recently communicated with the customer, who now understands that the permit is still in process.
  For any further inquiries or concerns, please feel free to contact us at ************, Option 1, or the customer may also reach out to the General Manager they previously spoke with.

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay as far away as possible. So many issues:Lied about the need for new siding, (verified by two independent contractors who inspected the property before the old siding before it was removed).Used high pressure sales and scare techniques against my elderly mom who was coerced into signing the contract. Missed the installed date with no communication.When we requested to cancel because they miss their install date by 2 weeks with no sign of them starting the job, they showed in their contract where they keep 50% after 3 days of signing the contract.Impossible to get in touch with anyone but the sales reps who just say they dont have contact with the installers.Was told that we would be able to get a partial refund for all the trouble we had but that was just another lie.Lastly installed 5 weeks late during the middle of winter but pretty much had to let them or they would legally steal $25,000

  

  Business Response

  Date: 05/03/2024

  We have not yet made contact with the customer. Our **************** Manager has left them a message, and we are actively pursuing their satisfaction on the matter.

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company preys on elderly and young people. As you can read on all the reviews the salespeople are very pushy and won't take no for an answer. They came to my 21 year old son's house and employed all sorts of tactics on him, with grand promises etc, until he finally agreed. What he was agreeing to and what was delivered are two vastly different items. Once my sons father and myself got involved and starting asking questions, we could no longer get a hold of the salesperson, ******, or the manager, *****. This company uses sub contractors. They did several illegal things, such as not getting a permit, lying about lead testing and inflating the original price estimate by over $10,000, forcing you to use their bank/creditor with an INSANE interest rate, using toxic products while my son and his girlfriend and all their animals were home, and don't get me started on the shotty craftsmanship. None of the windows are energy certified, as promised and some were put in BACKWARDS. Also, this company forces you to write them a glowing review PRIOR to the work being done. We have tried working with them on these issues, but once they got the money from the bank/creditor, you can no longer get a hold of anyone. The manager, *****, voice mail box is full and the salesman, ******, just doesn't return calls. We have sent NUMEROUS emails asking for information, and none of which have been answered. I have tried calling the main number to speak to someone higher up, no response. I tried emailing the names that pop up at the beginning of this inquiry and one, *******, is no longer valid. What should have been a $10,000 job, turned into $72,000 after interest etc. After seeing the work, this job is worth about $5,000 if that.

  

  Business Response

  Date: 05/03/2024

  We have sent the following items to the customer/homeowner listed on the contract. The individual lodging this complaint is not listed on the contract and is strongly encouraged to contact the customer directly if they wish to review the documents for the permits and contractor's licenses.
  We are currently engaged in active communication with the customer, and there are no issues with the customer listed on the contract.

  Following items sent to the customer on contract today.

  Contractor Insurance 
  Proof Contractor was lead certified 
  Internal lead certification  
  Copy of permit 
  Contractor's License & Registration

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21629055
  
  I am rejecting this response because:  This is 100% false.  The name on contract is my son.  He has lodged several complaints against this company and is in active communication with them as well.  We still have not received any of the documentation that we have asked for.  We have the city inspector involved now as well.  He has had complaints against DaBella as well.  They absolutely did not get a permit to do the work; therefore there was no pre work and mid work inspection. I spoke with the bank that DaBella does financing through and they are no longer working with DaBella as they have received too many complaints.  Please keep going DaBella and I will bring out all the emails and correspondence.  My son and my husband and myself are all working to come to a resolution.  DaBella used very aggressive sales tactics, which you can see on all these BBB complaints, to get my 21 year old son to sign a very lengthy contract (see other BBB complaints with same issues) and that is why my husband and myself are working with him now.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/08/2024

  Here is authorization.

  THanks!
  sr

  

  Business Response

  Date: 05/20/2024

  We have addressed the matter directly with the homeowner and have come to an agreed upon satisfactory resolution. 

  Customer Answer

  Date: 05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the last year (2023) Dabella provided siding for my house. The crew that was provided cut into a existing window. Once summer hit the window began to fall out. Dabella was asked to look at the situation, in which they fought on and then admitted that the window had been cut. Dabella hasn't made it an easy process to get an reimbursement for the window in which they cut. Calls are avoided.

  

  Business Response

  Date: 05/03/2024

  After thorough investigation, we have confirmed issuing a reimbursement in the form of a gift card on 11/13/24 for the previously mentioned window frame. If the customer did not receive this reimbursement, we have no record indicating such an occurrence.

  The customer didn't ask us to replace the window and decided to buy windows from ******** in August of 2023 according to the contract she sent the Local general manager. Now they are asking for more money due to the cost from ******** at just over $16,000. From what we can tell, there was nothing in writing about DaBella giving the customer even more than the amount reimbursed back in November.

  According to the customer, the previous General Manager might have offered to give more money but again nothing was in writing. To ensure clarity the General Manager confirmed with the Regional Manager that this has been settled and paid out.

  To further resolve this matter, we request clarification regarding the phone number or contact to which calls were made, ensuring accuracy in our communication channels. As the customer is stating that their calls were being avoided. 

  Customer Answer

  Date: 05/06/2024

  A reimbursement was never received on my end as accountability for the cut window was not taken in November of 2023.  It wasn't until January 1, 2024 that acknowledgement was made.  Please look back into the calls that were made on my end as I have made documentations of all my calls that were made and dismissed.  I am not looking for more money as no money was given, just what Dabella would cover for a window my size

  Customer Answer

  Date: 05/13/2024

  Hello-

  I'm sorry I had responded back and it must not of gone through.  I'm greatly disappointed as I was aware that I wasn't going to get reimbursed the amount that I had spent.  I had told the general contractor at time and understood.  I am frustrated and it isn't my fault that communication wasn't documented on their end.  

  

  Business Response

  Date: 05/23/2024

  Our local General Manager left a voicemail for the customer and is waiting for a call back. He will then discuss and agree on a plan of action with them.

  If the customer has any questions or concerns, please call the General Manager back or give us a call at ************, Option 1.

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with **********************'s Roofing. I feel as a individual in a hispanic household, we were pressured non stop about purchasing this roof. This was for my house and ot make sure that roofing was secure and in good shape. They used poor quality materials, not to mention... There was a deposit down of $1,000 but that made literally no difference. My loan was originally $39,724.81 with an ANNUAL percentage rate, and upon searching. This is something done annually and not done on a month to month basis. They never went over with me my interest rate and they never went over my payments and how that would look. They didn't explain that once I made a payment it wouldn't matter. As of today, my balance is $37,087.19. I've had this loan for not even 2 years and only paid off $2,637.62. Every month I make my payment of $378, and then I get my next statement and about $250 of that is ADDED back to my balance. So, despite paying $378, I am basically only paying $100/month on a ridiculous loan. This was a scam, and I would like to speak with someone in regards to this. Please.

  

  Business Response

  Date: 05/03/2024

  The local General Manager has since been in contact with the husband of the complainant to ensure mutual understanding of their loan, while gaining a better understanding of how the disconnect came about. Subsequently, the ** has endeavored to have the same conversation for mutual understanding with the complainant.
  
  Despite our best efforts, the conversation was unfruitful and was ultimately cut off by the Wife of the complainant. While we understand the frustrations resulting from any unintended misunderstandings, the homeowners signed the loan agreement, and while they may not fully understand all of the details, they had every opportunity to ask questions before the project was started or funded.
  
  It is imperative that we maintain open lines of communication to ensure all parties are able to communicate grievances and potential resolutions. We remain committed to addressing any concerns and look forward to seeking a resolution together.

• Initial Complaint

  Date:04/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 6,2023 bought 9 windows from DaBella . In the beginning it seemed a little pricey so tried to cancel but too late so contacted the company to pay for windows only and they agreed and set me up with Aqua Finance to pay for windows but decided to pay off the amount of windows. We put $1000.00 down in beginning and owed for windows $10,960.00 paid off each window was $1200.00 . Pricey. Kept trying to get me to setup a installation appointment after I paid off the windows but $12,000.00 too much . We hired our own widow installers and this was when we found that one of windows was built wrong or wrong window . Called *************************** manager we worked with on paying off our windows to return this window , give us our $1200.00 for the window so we can get the right window . He said we didnt finish our contract with them by having our own installation taken care of and no longer responsible for windows . Would not take the window back or give us our money on the one window only, again pricey and need the money $1200.00 back. Please help *****************************

  

  Business Response

  Date: 04/25/2024

  We understand the frustration with the window installation issue. However, as per the signed addendum (attached), the project cost was reduced by 50% in acknowledgment of DaBella not installing the window.
  
  Had the customer allowed us to proceed with the installation, we would have assumed full liability for any issues with the window and its installation. However, by choosing to breach the contract and refuse installation, the customer assumed full responsibility and liability for the window and its installation.
  
  We regret any inconvenience this may have caused and are open to further discussion to find a resolution.

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21613456
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/26/2024

  I want ******* to pick up this window that I paid for that was built wrong and send me my refund of $1200.00 . Amount I paid for this window regardless of contract , I am entitled to my window to be right window regardless the installation which has nothing to do with the fact ******* should honor their product paid for if built wrong should be replaced with the right product.t