Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
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  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
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  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
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  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

• 

  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February I entered into a contract with DaBella to replace my residential roof and gutters. I paid a down payment of 3200. In April they came to conduct the agreed upon work. In the middle of the job, the contractors left, leaving all of their equipment in front of my garage where I could not utilize my vehicle for multiple days. We have an infant. I contacted the rep who indicated that they stopped the job due to me owing money because the contractor had to replace the whole roof. Which was a lie because I have video surveillance at my residence. He then indicated that the contractor had to replace 45 pieces of plywood. I told him that during the sales pitch I was told that if they had to replace anything, they would cover it, to which the rep indicated that verbal agreements arent binding. Ok, thats my fault, we made a deal and I paid roughly 6k for the 45 pieces of plywood, even though we werent shown any proof of the 45 pieces. Contractor came back out and finished the roof, but took the remaining piece of plywood after he left, that I contractually agreed to pay for, which violates the contract that we have in writing.The gutters I paid for and were told were supposed to be installed never showed up. I attempted to contact Dabella by phone, calling two different reps which did not answer or return my call, then by email and then again by phone leaving a voicemail, all on different days. I have still not received a call back, an email, or any sort of response from the company that I spent over 30k with, for a service that they have failed to uphold. Basic customer service/support. When it comes to me owing money we are held hostage by leaving equipment in front of my garage so I cannot leave. I pay Dabella and now they are screening my calls. I would not recommend this business to anyone.

  

  Business Response

  Date: 04/26/2024

  After investigating the matter, the installer confirmed that all 45 sheets that were ordered were installed. Sometimes, the crew brings their own plywood to job sites to lay under their compressor to prevent damage to driveways or grass. However, this plywood belongs to the installers and is brought with them in their truck.
  Additionally, the installer informed DaBella that they spoke with the customer earlier on 4/23 and confirmed the install date for gutters as 4/24.

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21612109
  
  I am rejecting this response because:

  I have video evidence of all the wood being removed from one trailer. Where you can practically count each board they are moving. The crew removes the wood and put it all together. The wood was left in one stack and used until the job was done and then during clean up they took this sheet of plywood and also took a wood palate that belonged to me. All on camera (with multiple witnesses). 

  To add to this, I paid cash for the change in scope of work. Today April 30, 2024 I received a call from Dabella where they wanted me to sign updated loan documents reflecting the change in scope of work. When I stated i paid in cash, they were caught off guard and informed me they would call me back after looking in to it. 

  The gutters were completed. Once a complaint was filed with BBB, I finally received a call from Dabella. This was after multiple calls, voicemail, emails and a complaint on their website, which garnered no response.

  Edit: I am pleased with the work/work ethic of the contractors. Great crews.  

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Dabella Roofing come over for an estimate and while their inspector/estimator by the name of *********************** was at my house he tore some of my shingles on my roof and chipped off some off my roof wood sheets. ***** used the torn shingles and chipped wood in his presentation and told me he tore the shingles when he was inspecting my roof. He also told me that when he was inspecting my roof wood sheets for "dry rot" he had a decent size piece of wood chip off one of the sheets. He used these words in his presentation. He took pictures off all this and the piece of wood he chipped off was pretty big and in the picture it showed a fresh wood where the piece was chipped off. Also after he left I went outside and noticed were he placed his ladder he damaged my gutter. My gutter is now dented and the nails are coming out which its making the gutter droop down in the spot he had his ladder. I contacted ********************** and Asia responded to my email and apoligized about my experience I had with there representative and she advised me to get a estimate from a third party reputable gutter company and asked me to send it to her and she would forward it to her local office for the possibility of reimbursement and for the damage done to the shingles and roof wood sheet she would "thoroughly assess the extent of the damage and take necessary actions to address it. She has since said they will not reimburse me for the damage their employee did to my house and is denying any wrong doing. I know for a fact the gutter damaged was caused by *********************** and he used the words tore and chiped in his presentation.

  

  Business Response

  Date: 04/23/2024

  We have corresponded with the customer regarding this issue via email. After reviewing the photos and videos provided, as well as consulting with our sales representative, *****, and our local leadership team, we have determined that the damages to your gutters were not caused by our representative.
  Furthermore, we have noted the potential issue with the brittleness of the customer's roof shingles, based on the photo provided. When our sales representative explained the broken pieces of shingles, he was referring to the fragility of the material. Even minimal pressure resulted in breakage, indicating a need for a new roof. 

   

   

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21611227
  
  I am rejecting this response because: the damage to my gutter was caused by Dabellas sales rep and I know for a fact he did the damage. You guys need to take responsibility for what your employee did and Im not satisfied with this response.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/10/2024

  We have attempted to contact the customer via telephone to speak with them. We had The District Manager call as well, but there was no answer.

  We have evidence indicating that we did not damage their gutters and are more than willing to speak with the customer.
  

  If the customer would like to speak with us, they are highly encouraged to call ************, Option 1, and ask for *******.

• Initial Complaint

  Date:04/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had neck surgery on 12.13.2023, hospitalized until the evening of 12.15.2023. I was discharged with acetaminophen-HYDROcodone (HYDROcodone-acetaminophen 5 mg-325 mg tablet) and methocarbamol (methocarbamol 500 mg tablet) for pain, both meds started on 12.14.2024. Refills for acetaminophen-HYDROcodone (HYDROcodone-acetaminophen 5 mg-325 mg tablet) were provided on 12.21.2023 and 01.03.2024 for acetaminophen-HYDROcodone (HYDROcodone-acetaminophen 5 mg-325 mg tablet). Additionally, I went back in for another medical procedure on 01.03.2024.A salesperson named, *****, arrived at my house, and unknowingly, I signed for new windows and labor on 12.19.2023 to the tune of close to $30,000. I have requested to cancel this several times, once verbally to Zac on 12.22.2023 and then a few more times as DaBella phones/emails me every day (sometimes several times a day). Zac B was let go from DaBella for unsavory practices.I have hired an attorney (costing money that I do not have as I am a retired disabled veteran who works as needed in a hospital). I do not remember signing this contract. I do remember a few different people measuring my windows in January. I do not, nor have I ever confirmed this contract. When I verbally tried to cancel this contract with ******************************, and *********, I was told that I could only defer the account.

  

  Business Response

  Date: 04/26/2024

  After investigating the matter, we have confirmed with the local General Manager that the customer was lucid in all accounts. They requested a deferral from the General Manager because they anticipated being behind on payments due to medical bills until April. Additionally, the customer, while lucid, requested installation in April due to work commitments.
  The General Manager has met with the customer three times to schedule the installation and assist with the requested new loan documents. During these interactions, the customer informed the General Manager that she had the cash to pay for the windows but preferred a cash discount over financing due to the APR. Accordingly, we provided the customer with addendums outlining pricing options, for a cash deal.
  Subsequently, when the customer expressed dissatisfaction with the pricing, she threatened legal action. The General Manager also engaged with the customer's attorney, providing all visits, emails, contracts, phone logs, and data requested on 4/15/24. The attorney mentioned he would discuss the information with the customer, but has not yet reached back out.

  Customer Answer

  Date: 04/27/2024

   
  Complaint: 21609675
  
  I am rejecting this response because: I met with the ** once only! (Lying about meeting with me 3 times is unbelievable. ) At that time I expressed to him that I didn't remember signing the contract due to neck surgery on Dec 13, discharged Dec 15. I was taking Norco and muscle relaxers and only found out that I had signed all of these documents when the ** came to my house.  

  I have not signed any additional documents because I thought that I was getting an estimate...fatal mistake. 

  I am willing to settle with DaBella for $18,000 to include windows, installation,  and clean up... because I did sign the papers unknowingly.  I understand consequences for actions,  but to be drugged up after neck surgery and sign documents falls under injustice due to incompetence to make a rational decision.  DaBella knowingly took advantage of someone that wasn't competent to enter into any agreement legally. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/08/2024

  We have reached out to the customer and arranged a meeting for 5/16/24 with the local General Manager, aiming to find a mutually beneficial resolution.

  For any other questions or concerns, the customer is highly encouraged to reach out to the General Manager or give us a call at ************, Option 1.

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21609675
  
  I am rejecting this response because: ********* is suppose to come to the house on 05/16/2024 at 1730 in the hopes of accomplishing a resolution. I do NOT want these windows!!! I am not confident that an acceptable resolution will be reached.

   

  I DO NOT WANT these windows. I still want DaBella to leave me alone as these documents were signed while I was on heavy narcotics three days discharge from the hospital. I maintain that I do NOT remember signing anything or agreeing to anything. Simply put, I want Dabella to cancel the contract and go on their way without draining me of money, garnishment, or placing a lean on my house.   Just go away!
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/22/2024

  We are unable to come to an acceptable agreement. I still do not want these windows. I do NOT remember signing this contract due to the prescribed drugs that I was taking after my neck surgery. DaBella is now riding a fine line on harassment and threats to sign the attached loan agreement and accept windows that I do NOT remember signing anything for.

  

  Business Response

  Date: 06/03/2024

  We sincerely thank the customer for their patience and understanding during this process. The issue was resolved on 5/31 when the general manager received a signed addendum confirming that the customer has received all windows and has paid in full. We appreciate the opportunity to serve the customer with their new windows.

  Customer Answer

  Date: 06/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory. However, I am tired of being harassed by Dabella and Alside and agreed to pay $10,000 for windows that I do not need and do not remember signing documents for. The windows did come with a limited lifetime manufactures warranty, no installation...that would be an additional $18,000! 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Are use my debit card to pay a down payment. Hey salesman came to the house to get a price to install the windows at the 3 1/2 hours. It came to a price around 9000 I gave him permission to eight $1800 down payment 15 hours later the next morning I called the salesman and I had to cancel it installation because of personal problems that I have to take care of for us. I told him the problem that I had he told me to not worry we will cancel that credit card payment. I called my bank see what I should do and **** at the bank told me if theyre working with you go that way if you have any problems just come back and call me seven days later ******* threw that money on my debit card I called the salesman. He says he kills it and he will find out why this happened. Dont worry Ill take care of it for you. Nothing was put back into my bank account so I called him back and he told me that he would have a supervisor call me. He did two days after he said that they cancel that credit card dont worry, Ill find out whats going on. Several days later I called him and he called me shortly after I called him and he said that its all taken care of as we speak. This is on Thursday and he said by the end of the day or tomorrow you should hear something so I did not hear anything. I waited till Monday called him no answer so I called the bad I disputed my card had to change everything and now I am in the third week with them

  

  Business Response

  Date: 04/23/2024

  We apologize for the misunderstanding in communication but want to assure the customer that the refund was initiated on 4/22/24. The customer should expect to see the funds returned by the end of the week.
  If the customer has any further questions or concerns, please reach out to us at ************, Option 1.

  Customer Answer

  Date: 04/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Week 7, seven weeks and problems still not resolved!! New problems!! Did not replace flashing around chimney and electrical stand pipe. Did not trim shingles on corners and crooked corners. Some kind of weird damage at roof valley. See pictures.Typical lame contractor with high pressure sales tactics, and extremely long delays. Blaming delays on everything else (permitting, labor shortages) but not able to complete job in a timely manner.Post Construction issues:Summary of all current issues not resolved (with pictures upon request)My Inspection of electrical work revealed a problem, you cannot close the electrical panel, and the panel door will not close.Overhang (eves) nails protruding through the overhang, in multiple locations. Nails not into the hanger boards, missed nails.The overhang lapboard repairs were done incorrectly. These should have been tongue and groove like the existing ones. They used a more primitive system of 1 x 6 abutted up to each other. It does not match the existing lapboard, resulting in gaps and uneven boards. Does not provide the same resistance to water intrusion.The facia repair in the front was not installed correctly. This should have been a mitered 90-degree corner.Solar panels not installed according to the approved plans. Resulting in an overall 2% reduction in production per month. This is a result of blockage by the neighbor's trees and the continued growth of the trees, I cant make my neighbors trim their trees. Assuming the life of the panels is 25 years, the production value will continue to decrease as the trees grow.There has never been any reply to my emails or phone calls to the Dabella ********* (General Manager) concerning these issues.There has never been any supervisor on-site during construction or final inspection conducted by any manager or supervisor.

  

  Business Response

  Date: 04/30/2024

  The General Manager for the branch has been in contact with the homeowner and has scheduled a meeting at the customer's residence on 4/30/24 at 3 P.M to go over all the customer's questions and concerns. 

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Dabella come knock on my door and ask me about a free window quote. I took them up on this offer, had them come into my home and they did a assessment. I chose to not place an order not because it was too expensive but because I would be moving soon and the warranty stays with the house and not the homeowners. They call me incessantly multiple times a day at random times. I have told them I'm no longer interested. I've been getting multiple calls a day for over 2 months. This has gone on long enough.

  

  Business Response

  Date: 04/22/2024

  Thank you for bringing this issue to our attention, We have placed you on the Do Not Call list and we regret any inconvenience this has caused.

   

  Customer Answer

  Date: 04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a consult for window replacement in my home on Saturday 4/13/24. This company runs their business like they are selling you a timeshare property! --- no kidding; all the way down to the pressure of you must guarantee a min of 90 minutes to their spiel and they ask if your spouse/partner/any other home owners will be present (and need to be if they exist). I'm surprised they didn't ask about income or a credit card to 'hold the meeting', it was so awful. The sales rep was kind, on time, professional and a very nice person, however, I would NEVER buy from a company that operates like this. It felt like dealing with a used car sales place the way they quote you (FINALLY, after hours of talk, talk, talk).... and then when you are shocked at how they are the highest of any quote out there, they miraculously slash it by thousands of dollars after they go back and 'call the boss' and the boss is benevolent if you will: 1) agree to sign today and give a deposit 2) allow them 'marketing rights' to take photos of your new windows on your house and use them for marketing to others who are stupid enough to bite 3) allow for 'flexibility' to let them take many many months to install based on when it is convenient for them to be 'back in the neighborhood' so they can gang-run the install. I had asked for the price multiple times and kept getting stalled with more descriptions of the product, more comments about how other windows weren't nearly as good/quality, etc., more insistence about how they are not the highest nor the lowest and force you to look at a website wherein they quote the 'average' price and show you that they are competitive, more stalling on telling you which review sites you should and shouldn't look at because they don't want you to see the bad reviews.... and even more stalling asking several times if I had any more questions about the company --- each time I kept saying, no, I really just want to know the price please. Surprise, surprise --- they are the highest out there and then when 'wonder boss' gives you a price break that is finally on par (sort of) to most other window companies --- and were still the top end even then and even on the lower product line offered. Horrible business tactics; horrible experience.

  

  Business Response

  Date: 04/17/2024

  We take your feedback seriously and assure you that we will review our sales approach to ensure it aligns with our commitment to professionalism and customer satisfaction. We appreciate your kind words about the professionalism of our sales representative, and we will ensure that your feedback is shared with them.  It is disappointing to hear that our methods did not meet your expectations, and we apologize for any frustration caused. If there is anything further we can do to assist you, please do not hesitate to contact us at ************, Option 1.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella started the job on the 13th March 2024, they asked if they could stay on our property and we said yes being that we live in the sticks, they were very messy and left stuff every where on a daily basis. They also made it difficult for my dogs because they would always leave the gate open. We paid ********* to get the job started telling us that it would be ********* with the 350 refunded back to us if we put everything back (I.e.) outdoor lights and vent) back on the house ourselves, which we did. They had us sign an electronic contract to get it started, we at this point have still not recieved a paper contract. Then when they finished the job, I had told them it would take a few days to get the fund to them because they had so much stuff all over I could not get out of my drive way to get the funds transferred from one account to another, once I was able to transfer the funds it would take some time getting it to the account. They still had not cleaned up all the way and they started pressuring me, and I told them I can write the check out but to please wait a couple days to cash it. They were not to happy and I just said sorry it is what it is because I could not leave the house to go take care of it .My mother is 87 years old and Im 63 , I made the mistake of writing the check out ********* which means instead of thirty thousand of our money they have *********, so I called them and let them know the mistake I had made and they told me it is in the works to send the ********* back to us plus the ****** because we did our own outdoor lights. NOW, .FIRST they said it was going to be ********* but were still getting ****** , then its 37,****** and now as of today Tuesday April 16th it has gone up to ,you might want to sit down for this*********. These people need to be stopped, they took advantage of two old ladies. Please help us! We really need our money back . We have less tomorrows then we have yesterdays. PLEASE HELP,Our home 52by26

  

  Business Response

  Date: 04/26/2024

  We have thoroughly discussed this matter with the customer, and during our conversations, they have repeatedly expressed a desire for a $10,000 reimbursement, citing concerns about the project's pricing. Recently, our installer visited their property to address the reported caulking issue. However, upon inspection, he found only one missing piece of lap board in a specific section. The installer is scheduled to return by the end of the week to promptly install the missing piece.
  
  To clarify further; 
  Contract price was $37,500 plus tax($2,850) = $40,350
  Deposit was $10,100. Leaving $30,250 as the balance due upon completion.
  Customer provided $10,100 deposit in form of a check and final payment in the form of a check for the remaining balance of $30,250.
  

  We want to assure the customer that the agreed-upon contract price was honored, and no changes were made to the pricing. Therefore, there are no funds to be refunded as the customer paid for the services as outlined in the contract.

  We do not discriminate when it comes to anything in regards to a customers. We do not increase or decrease our pricing based on any demographic that the families that we serve might fall into. 

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They left pieces of window trim all over the yard. Windows are smeared with what I do not know. A screen was left behind some furniture. Does not fit!

  

  Business Response

  Date: 04/18/2024

  We went out to the customer's property and found no more debris. The window screen is in place. We asked the homeowner if there was anything else we could do for him, and he said no.
  We are glad to have resolved this matter and hope the customer is happy with their new windows.
  If they have any other questions or concerns, please do not hesitate to reach out at ************, Option 1.

  Customer Answer

  Date: 04/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to replace my siding, some windows on my house, and to replace my upstairs shower. Since then, I have been dealing with issues on everything and they haven't fixed anything. They told me they ordered a replacement window several times in the last year, just to find out it was never ordered and someone new promises they'll get it fixed. The bath they installed was the wrong size and now there's a gap in my flooring. Some corporate person said that their critical measure guy changed the size after we ordered it, only problem with that is no one ever came out and did a critical measure so that was just a lie to try and get out of fixing their mistake. And finally I've been contacted a couple times about repairing a bunch of issues with our siding project, but they kept rescheduling and then they just switched subcontractors because they don't work with the original one anymore. Now I'm dealing with the original subcontractor threatening to put a lien on my house because Dabella "Backcharged" him and he is demanding I pay him effectively paying for the project twice which is obsurd, or telling him in writing I don't need a repair any longer which is ridiculous seeing as the new contractor supposedly thinks the first job was done so poorly it needs to be done all over again. I've tried to leave messages for them to get back to me, and their communication is so poor. I would understand if I had an issue with 1 of the 3 projects I hired them for, but having an issue with all 3 is ludicrous. I'm tired of waiting to have these issues fixed. I'm trying to sell my house and I'm getting complaints from prospective buyers on these issues preventing me from getting a deal done. I've had to drop the price on my house twice over this now. And now I may have to deal with getting money taken from me in escrow because they can't come to some sort of a conclusion with their subcontractor and he finds it ok to threaten me out of my money.

  

  Business Response

  Date: 04/18/2024

  We spoke with the customer on 3/22 regarding the siding, and an installer was sent who recommended a remake for the siding. Since then, the materials have been ordered and were delivered on 4/16/24. The installer is scheduled to be at the customer's home today, 4/18/24.
  Regarding the bath project, Dabella sent a plumber to assess the leak. It was determined that the leak was unrelated to the bath project, and this information was also communicated to the customer at the time.
  If there are any further questions or concerns, please feel free to reach out to us at ************, Option 1.

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21572485
  
  I am rejecting this response because:
  

  Clearly what I said was not read. I didn't mention the leak with the bath tub, I mentioned the wrong size of tub being installed. Second, my complaint isn't what's being done with the siding, it's the previous installer threatening to put a lien on my home since you guys took away his pay. Third, nothing was mentioned from you about the window. Please take a few moments to read was is said before responding, thank you. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/01/2024

  We have been in contact and addressed the concerns with the contracted homeowner (who is not the complainant) and they are satisfied with the resolution provided.We will continue to actively work with our contracted homeowner until the matter is resolved to their satisfaction. As our obligation is to the signatory of the contract and we have met those obligations, we strongly encourage the complainant to discuss any disconnects they are experiencing with the contracted homeowner. 

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21572485
  
  I am rejecting this response because:

  You spoke with one of the Homeowners who is my ex wife. I am the other homeowner who was on some of the contracts we signed with you guys. She was not aware of these communications when you spoke to her because I am the one in charge of renovating the home. Neither of us are happy with the bath or window replacements, or the situation with your old sub contractor. I do appreciate what you've done with the siding, however. 

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/08/2024

  I would like Dabella to either Replace the window and the bathtub to the contracted size, or give me the money to hire a different contractor to do it. I would also like them to speak with their previous sub contractor about not bothering me and absolutely not putting a lien on my home because they took his pay away. I will not pay twice for the same project.

  

  Business Response

  Date: 05/21/2024

  We want to assure the customer that we are deeply committed to their satisfaction and are actively working with both homeowners to seek mutual understanding.