Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against DaBella due to multiple uninvited solicitations at my home, despite having two clearly visible No Soliciting signs posted at our entryway.Most recently, a DaBella representative knocked on our door during the workday. My wife and I both work from home, and our small children were napping at the time. When I pointed out the signage, the representative became argumentative and would not leave until I was forced to close the door in his face to end the interaction.Following this, I called DaBella directly to request to be placed on a Do Not Contact list. Rather than assist, the person who answered the phone hung up on me without explanation.This is not the first time we have experienced this type of behavior. Approximately three years ago, we agreed to a consultation for roofing services after repeatedly telling the representative that we were not interested in window replacement. Despite this, the consultation turned into a high-pressure sales pitch for windows, and the representative refused to end the visit when we asked.We have made repeated, clear efforts to disengage from this company, including asking to be removed from any call or visit lists. These requests have been ignored.This pattern of behavior feels invasive, disrespectful, and predatory, and it is disruptive to our home and family. We are asking that DaBella:1.Immediately cease all contact with us via any medium (in-person, phone, email, or mail).2.Acknowledge this complaint with a confirmation of removal from all contact databases.3.Take corrective action to ensure their door-to-door **** honor posted signage and respect homeowner requests.I would also urge the BBB to review whether DaBellas business practices are consistent with ethical standards of in-home sales and solicitation.

  

  Business Response

  Date: 04/24/2025

  We appreciate the opportunity to respond to this matter and ensure resolution to the customer's concerns.  At **********************, we are committed to maintaining respectful and professional interactions with all consumers. We apologize for any negative experience that has occurred. To address their concern, we have placed their information on our internal Do Not Contact list effective immediately. This will ensure that no further contact is made via any medium, including phone, email, mail, or in-person visits. We stand by the integrity of our sales practices and the conduct of our representatives. However, we take consumer feedback seriously and have addressed this matter internally to reinforce our standards.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23241774
  

  Thank you for the response, but Im unable to accept it as a resolution at this time.
  
  I was already told in 2021 that I had been added to DaBellas Do Not Contact list, yet since then, representatives have continued to come to my door most recently in April 2025 despite clearly posted No Soliciting signs and multiple previous verbal requests to stop.
  
  While I appreciate the statement that my information has now been removed, Ive been given that assurance before, and unfortunately, it hasnt made a difference. At this point, I need something more concrete to believe this will truly stop moving forward.
  
  To feel confident that this is resolved, I am requesting:
  1.The name and title of the person responsible for handling this complaint and placing my household on the Do Not Contact list.  Your message seems to be copied and pasted and has no name or contact information attached.
  2.A written confirmation or letter FROM A PERSON stating that:
  My information has been removed from all internal systems, third-party lead lists, and canvassing routes.
  No further contact will be made by DaBella via phone, email, mail, or in-person visits.
  3.A note confirming that my personal data will not be shared or resold, and has been flagged or removed appropriately to prevent future contact.
  
  This is not meant to be adversarial I simply want to ensure that this issue is fully and finally resolved. If these steps are confirmed, Im more than happy to consider the complaint closed.  

  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 05/06/2025

  We understand how this can be frustrating. Please accept our written assurance that this issue has now been addressed at the highest level of within our **************** team.  We would like to clarify that the nature of our outreach is to offer free home improvement estimates not to engage in immediate sales or pressure-based tactics. Providing complimentary estimates is a standard and lawful industry practice and does not fall under the scope of traditional solicitation as defined by many regulatory frameworks. Our representatives are trained to inform homeowners of available services and provide pricing upon request or agreement to an inspection not to force or mislead them into any binding agreement. If a consumer requests no further contact, we honor that request immediately and ensure their information is added to our internal Do Not Contact list. 

  We use ActiveProspects TrustedForm Script to independently document users consent to be contacted. The TrustedForm Script is embedded on our website and collects the following information when you interact with the page(s) where the script is present: page URL, mouse movements and clicks, contact information inputted by the user, a snapshot of the page, including IP address of the users computer, time on the page, date and time that the TrustedForm Script was loaded, as well as the date and time of the various user interactions with the page, and HTTP headers from the users browser.

  For more information about ******************** use and collection policies and practices, please review the ActiveProspect Privacy Policy, located at ******************************************.
  Privacy Policy - ActiveProspect
  Last modified: 03/05/24. ******************** (Company, We or ActiveProspect) respects your privacy and are committed to protecting it through our compliance with this policy.This policy describes the types of information we may collect from you or that you may provide when you visit the website ****************** (our Website ) and our practices for collecting, using ...
  ******************.  Should you require direct communication, Our **************** Manager can be reached at ************** prompt 1, if appropriate and permitted. 
  

  
  

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23241774

  Thank you for the reply, but I must respectfully reject it as insufficient and evasive.
  
  This is not the first time Ive asked DaBella to stop contacting us our No Soliciting signs have been visible for years, and we previously requested to be placed on your internal Do Not Contact list as far back as 2021. Yet your representatives continue to knock on our door, including again recently.
  
  Your statement that offering a free estimate is not solicitation is misleading and incorrect - and I'd be very interested to know if the BBB agrees with this assessment. The representative approached my home uninvited, initiated a sales pitch under the pretense of an estimate, and ignored the posted signage. That is solicitation under nearly every local definition, regardless of whether or not a sale is attempted during the visit.
  
  The use of vague phrases like this has been escalated internally or addressed at the highest level is not acceptable, especially in light of your companys history of ignoring this request. I am not satisfied with faceless reassurances.
  
  I am now formally requesting the name and title of the individual responsible for ensuring that my address is placed on a permanent Do Not Contact list. If this request is violated again, I need to know exactly who to refer back to both in further complaints and, if necessary, legal recourse.
  
  Please respond with:
  
  Written confirmation that our household is permanently opted out of all door-to-door, phone, and email contact.
  The full name and title of the person who is personally ensuring this is done.
  
  I will consider this matter unresolved until that information is provided.

  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 05/14/2025

  The Customer Service Manager, ****** *****, has escalated all of the customer's concerns and requests to internal management. As a result, the customer has been removed from our internal systems and will no longer receive any further contact from our team. This action has been taken to ensure the customer's preferences are fully respected moving forward.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a guy that came to my house saying I had some damage on the roof and wanted to have a specialist come out to look at it. I told the guy at that time we had someone review it back in September and there wasn't enough damage but the guy was persistent on coming out so I said okay. I talked to a girl who called me to review the information I have the guy. Then I got a call from the technician said he has the wrong address and had to give him the correct address which made me very suspicious the company. He came out and said you don't have enough damage on your roof too warrant an invoice. 2 days later I got a call from the company again saying that the inspection got canceled and they needed to come out again to inspector roof and I told him no and explained the situation. Got to call again 2 days later saying the same thing and I told the guy the same thing. And now I'm getting a text from the company saying that they want to come and do an estimate again. I texted ****** today that I am getting tired of the calls and now feel like they are harassing me at this point with all the calls and I told him to put me on their do not call list as I am tired of explaining that we do not want their service. And I was going to get in contact with the BBB to see if they can help me stop the harassing calls.

  

  Business Response

  Date: 04/22/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration caused by the repeated follow-up attempts after your initial interaction with our team.
  At DaBella, we take pride in maintaining a high level of integrity, professionalism, and respect for our customers' preferences.  Your feedback is being taken seriously, and we are thoroughly reviewing the communication chain to understand where the breakdown occurred. Please rest assured that your number has been added to our Do Not Call list, and you will not receive any further calls, texts, or outreach from our team moving forward. Please feel free to contact us if you have any additional questions or concerns at ************** prompt 1 

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella ***** gave me a quote on a new roof, I chose a yellow/tan color, and they said I would receive that color; however, they didn't deliver the roofing while I was still home before going to work, and when I came home, I discovered they sent a grey colored roofing material. They were supposed to start on the roof the next morning, so I called them and the customer service people sent a notification to the work manager, because they were not in until 8am, after numerous calls and messages by their customer service people to the work manager with no response, I finally called them to tell them to just go ahead and put that color on, however, they never called me back to talk to me once about it. Another problem is the way they twisted my arm to go with this kind of roof, I wanted a metal roof, however they wouldn't give me a quote for one, instead, insisting on a asphalt roof, I finally agreed with the and I choose they quoted a price and I told them that I wanted to have qoutes from a couple of more contractors before choosing who to go with. The sales **** pressed me until I agreed to go with them and cancel the other contractors with his phone and insisted I cancel their appointments in his presence. I called their customer service number all day until they closed and none of their managers called back, and neither did any one call to go over the details of the job before the ordered the materials for my roof.

  

  Business Response

  Date: 04/21/2025

  Thank you for bringing this matter to our attention. We would like to clarify that the customer has since communicated directly with our local office and the assigned project coordinator. Through those conversations, both parties were able to reach a mutual understanding and resolution regarding the roofing project. The customer has expressed their desire to move forward, and we are actively working toward the completion of the project in alignment with the agreed-upon plan.
  We remain committed to providing quality service and ensuring that our customers experiences are handled with care and professionalism. If any further concerns arise, we are happy to address them promptly. Please contact us at ************** prompt 1. 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told when getting home from 2024Thanksgiving weekend that my house would be fully wrapped and siding started.This was not the case when I got back home.The sub contractor left scaffolding at eye level of my from door, with no lights to see and a wrecking bar laying on the first step, that I found after hitting my head on the scaffolding, stepped on the bar and injured my right knee when it twisted. I called to report this and was told I signed a contract, stating it is a construction site. They didn't even ask if I was ok. The project got hit with a stop order because I was never told they needed a permit for the change order given, Dabella never pulled a permit for the job. Dec 3rd, the job stopped and nothing done until March and finished about April 1st, 2025. My home was left open to weather, the crew left one side of the house exposed to weather. I called to tell them to fix it, so my home could be safe from the weather. Both actions of no permit and the injury are breach of contract. I informed DaBella that we need to sit at the table to discuss the injury and the cost of this project. I had sent a email stating that I would be charging late fees for the delay of service. DaBella stating they will reimburse $5000.00 for the inconvenience I delta with. This company feels that it's OK to cause harm to the home owner and that it's OK.They are wanting me to sign the completion of service paperwork so they can get the full $57,000.00 for the work that has injured the home owner and caused damage to the home during the rainy season.

  

  Business Response

  Date: 04/17/2025

  Thank you for bringing this matter to our attention.  We appreciate the opportunity to respond to the concerns raised by the customer regarding their project with **********************. The customer entered into a signed agreement with DaBella, which includes clearly stated terms and conditions related to project delays. As highlighted in the attached portion of the signed contract, the agreement states: "I understand that the work could be delayed by events that Contractor does not control, and that is acceptable to me. Some of the things that could cause the work to be delayed would be acts of God, labor strikes, inclement weather, material shortages, my inability to qualify for or obtain financing I need to pay for the work, or delays by local government authorities in issuing or approving inspections, permitting, or other required authorizations for the work."
  

  In this case, the delays experienced were directly related to the need for permits and the response from the local governing authorities a circumstance beyond DaBellas control.  As the customers project involved a change order, a permit was required, which contributed to the work stoppage and delay. DaBella resumed work and ultimately completed the project in early April 2025. Regarding the concern of the home being exposed to weather, it is not our standard practice to leave any area of a home vulnerable, and we strive to respond promptly to weatherproofing concerns.  As for the unfortunate injury that the customer sustained on-site, it is standard industry protocol and outlined in our contract that a property undergoing construction is considered an active job site. While we regret that an injury occurred, we did respond when notified and reiterated the terms acknowledged by the customer upon signing the contract.  Despite these facts, and in the spirit of customer service, ********************** offered resolution for the inconvenience caused by the delay an offer made in good faith, even though the delays were outside of our direct control. This amount is not an admission of wrongdoing but rather a decision in an effort to bring resolution.

  The request for final payment and completion paperwork is part of our standard process once the contracted work has been fulfilled. Our records indicate that the scope of the work was completed per the agreement, and we are simply following the agreed-upon contractual obligations. We are committed to resolving this matter professionally and respectfully. However, we also feel it is necessary to uphold the contractual terms that both parties agreed to at the start of this project. We look forward to working with the customer toward a fair conclusion. if you need any further assistance and support, please contact us at ************** prompt 1.  
  

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23215236
  
  I am rejecting this response because: I see more excuses. **** general housekeeping outlined in 29 CFR *******. We can get into code about fire exits. The front door of the home is a exit point and because of the scaffolding and tool left, the home owner got hurt.

  DaBella did not pull a permit, until after the county put a stop work order on the job. This would be DaBella not following the building codes for Island county. 

  Dabella rushed to start the job, did a change order and continued doing the work in violation of local permit rules.  So it was not unforseen, it was in complete disregard to county rules.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/25/2025

  Thank you once again for the opportunity to respond to the ongoing concerns raised by the customer. ********************** maintains its position as outlined in our previous response. The customer entered into a legally binding agreement with DaBella that includes explicit language addressing project delays, safety disclaimers for active job sites, and conditions under which such delays may occur. These terms were acknowledged and accepted upon signing.
  
  Concerning the permitting concerns, this was addressed promptly, necessary actions were obtained and the project resumed in accordance with the requirements of the local governing authorities. While we understand the customer's frustration with the timeline, the permitting process especially in cases involving change orders is handled in accordance with county procedures and was ultimately resolved. On April 16, 2025, at 6:13 PM, the customer was sent a comprehensive resolution proposal from our General Manager. This communication included two clearly outlined options to amicably resolve all outstanding concerns. The email also informed the customer that failure to respond within 48 hours would result in our contractual next steps being pursued. As of this date, no response has been received.
  

  DaBella remains committed to delivering quality service and working professionally with our customers. However, we also reserve the right to uphold the terms of the signed agreement. We have made good faith efforts to address concerns. Given the lack of response to reach a final resolve, we consider our position final. We remain open to further resolution only through the contractual procedures agreed upon at the outset of this project. For any remaining questions, the customer may contact us directly at ************** prompt 1.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23215236
  
  I am rejecting this response because:
  As was stated in an email sent from myself, it clearly outlined the international building code standard. As for the change order... DaBella knew that the sheeting had to come off. So why As a contractor, would you continue the work exposing the home when a permit is required?  Because that is when the code violation took place. The copy and paste answers do not answer the questions. 

  So why would you continue with a code violation? 

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A bathroom renovation was performed 12/8/2023. The uplift facet stopped working properly August 2024. I have been calling the company since that time and no response to the work order that was placed. I have been calling two or three times a month with no results.Please help.Thanks

  

  Business Response

  Date: 04/21/2025

  Thank you for bringing your concerns to our attention. We understand how frustrating it can be when something in your home isnt working properly, and we appreciate the opportunity to clarify the situation.
  We can confirm that a team of professionals was dispatched to assess the situation in March. Upon inspection, it was determined that the issue with the faucet was not related to the installation work performed during the renovation. Instead, the problem stemmed from a plumbing-related issue that falls outside the scope of our installation services and would need to be addressed by a licensed plumbing company. Additionally, the request was made after the expiration of the labor warranty, which limits the scope of services we can offer. We value all of our customers and do our best to respond promptly. While we apologize for any inconvenience caused by the delayed communication, we hope this clarifies the nature of the issue and the appropriate next steps. Please feel free to contact us if you have any further questions at ************** prompt 1.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 18, 2024 ******* ******* with Dabella came to give us an estimate on new siding, roofing and gutters and solar panels for our home. He talked with me in great length about what was involved, and I paid $1000 deposit for the job. I signed a contract for a total cost of $107,000 After talking with my wife, we agreed the price of the project was unaffordable for us and wished to speak with ******* about cutting costs. He came to our home on November 19, 2024 after talking with his boss and they offered us a better deal for the same materials and installation as we agreed upon the night before. He told us about the rebate for the solar panel system quoting $16,000 from the federal government. He told us about ***** money they were using to lower our cost on the whole project, another $1000.00 off for placing a yard sign in our yard and a discount bringing the entire project amount to finance $89.000 with monthly payments no more than $750.00. We agreed upon this price, and he had me initial on his tablet, he would send us a copy. He ended up submitting the first contract for financing and our payments are over $1000. per month. Not at all on the agreed upon price. He has ghosted us since his initial contact with us never returning calls. The project manager ********* also never calls back, we have left approximately 75 messages regarding our problem and trying to get information on the project. The resolution DaBella came up with was offering us $3600. paying the difference from $750 per month for a year. What we are asking for our contract to be honored at what we were quoted. Now we have found out there also isn't a $16000 tax rebate that we will not get as well. We are not asking to get the job for free, we are just asking for the agreed upon price to be honored.

  

  Business Response

  Date: 04/14/2025

  Thank you for bringing this matter to our attention.  DaBella has been in direct communication with the homeowners, ***** and *****, and has reached a mutually agreed-upon resolution regarding their concerns. During our most recent conversation on Friday April 11, 2025, both parties confirmed their satisfaction with the outcome. The local office manager will provide the homeowners with a final update once the resolution process is complete. We appreciate the opportunity to address their concerns and remain committed to providing a high level of service and communication. If you have any additional questions and concerns, please contact our customer service department at ************** prompt 1.  

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My interactions with DaBella started out fine. The salesman came and performed a no obligation inspection. He looked around the exterior of the house for like 20 minutes. The salesman provided pictures and opinions of the status of the siding. He gave a nice demo of their products and services. Then they provided a quote. I was not interested once I heard the huge price tag. They also tried to tell me I needed a new roof and gave a huge quote on the roof in addition to the siding. I said I could not swing the prices they quoted. He then gave a financing option. He called his boss and asked about special deals. I told him I was not interested at this time. He kept working every angle for another hour. I could not figure out how to get the salesman out of my house. I gave him a firm "No" at least 5 times. Finally, 2 hours and 15 minutes later he finally left after I would not give in and sign a huge overpriced contract.I thought things were good. Then 2-3 weeks later, they started calling and trying to get me to go forward on unwanted services. I told them no. I received like 5 calls in a 7 day period with them hounding me to sign a contract for services. I asked them to stop calling. they called a couple more times. I stopped answering calls from that number and blocked their phone number. I thought I was clear from their obnoxious refusal to take no for an answer. A few months later, they started calling from another number. How do you get this obnoxious company to accept my firm answer of "NO"? How can I get them to leave me alone? I am tired of their harassment and refusal to accept "NO". I do not want their services. My request is they stop contacting me and honor my decision to not do business with them. Remove my name from follow up.

  

  Business Response

  Date: 04/11/2025

  Thank you for taking the time to share your experience. We sincerely apologize for any frustration or inconvenience you encountered during your interactions with DaBella. At DaBella, we strive to deliver a respectful and informative experience for all homeowners. Our representatives are trained to provide thorough inspections, educate customers on the condition of their home, and offer solutions that may benefit themalways with the intent of serving, not pressuring.
  While its our practice to explore available options, financing solutions, and promotional offers when a homeowner expresses interest, we fully understand and respect your rejection.
  Our follow-up process is designed to reconnect with homeowners who may want more time to consider.  To honor your request and prevent any further frustration, we have placed your name and contact information on our internal Do Not Contact list. This will ensure that you are not contacted again by our team via phone or other outreach.
  

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23188761
  
  I am rejecting this response because:  DaBella was untruthful in their response.  They claim to not pressure.  But the salesman would not leave for over 2 hours.  Every time I said no, he would try a different approach.  5 times I told them NO (I was trying to be polite.  I think my exact words were "I am not interested at this time".  An hour later I said "I would not sign a contract today".  I was thinking "how do I get this guy to leave?"

  Then when the phone calls to "follow up" started, I told them multiple times "I am not interested".  Like 5 calls in 7 days (one day I got two calls the same day!!!).  How is that not pressuring?  I asked them to stop calling and after two more calls that I did not answer, I blocked their number.  

  Months later, they call from a different number than the one I blocked.  I am tired of the harassment and DaBella being untruthful about their actions.  Claiming to not pressure potential customers?  They are delusional.  No means No.  I am just as frustrated as before because they act like their actions were fine when they were totally out of line.  DaBella needs to stop the harassment when potential customers say NO!

  Sincerely,
  
  **** ******

  Customer Answer

  Date: 04/30/2025

  DaBella responded to the BBB complaint on 4/11/25.  I did not accept their response because they provided a very dishonest response.  They claim to not pressure, but call countless times over and over.   I asked to be removed from all follow up, but they refuse to stop calling.  I blocked multiple DaBella phone numbers.  They just call from another number.  I opened a BBB complaint against them.  Their reply was worded like they were respectingful, when in fact they just keep calling and refuse a "NO" answer.  I have told them "NO" over 10 times (5 times in person and 5 more over the phone), demanded at least 4 times for nor more calls or contact from them, blocked multiple phone numbers yet they keep calling from another number..
   
  DaBella replied to the  BBB complaint on 4/11.  They claimed to have added me to a do not contact list, so the BBB closed my complaint on 4/17.  Then they call again on 4/19 from yet another different DaBella number.  The latest call was on 4/19 at 5:37 PM from **************.  How do I end their harassment?
  

  
  

  

  Business Response

  Date: 05/06/2025

  Thank you for bringing this matter to our attention.  We understand how this can be frustrating. Please accept our written assurance that this issue has now been addressed at the highest level within our **************** team.  We would like to clarify that the nature of our outreach is to offer free home improvement estimates not to engage in immediate sales or pressure-based tactics. Providing complimentary estimates is a standard and lawful industry practice and does not fall under the scope of traditional solicitation as defined by many regulatory frameworks. Our representatives are trained to inform homeowners of available services and provide pricing upon request or agreement to an inspection not to force or mislead them into any binding agreement. If a consumer requests no further contact, we honor that request immediately and ensure their information is added to our internal Do Not Contact list. 

  We use ActiveProspects TrustedForm Script to independently document users consent to be contacted. The TrustedForm Script is embedded on our website and collects the following information when you interact with the page(s) where the script is present: page URL, mouse movements and clicks, contact information inputted by the user, a snapshot of the page, including IP address of the users computer, time on the page, date and time that the TrustedForm Script was loaded, as well as the date and time of the various user interactions with the page, and HTTP headers from the users browser. For more information about ******************** use and collection policies and practices, please review the ActiveProspect Privacy Policy, located at ******************************************.

  Privacy Policy - ActiveProspect
  Last modified: 03/05/24. ******************** (Company, We or ActiveProspect) respects your privacy and are committed to protecting it through our compliance with this policy.This policy describes the types of information we may collect from you or that you may provide when you visit the website ****************** (our Website ) and our practices for collecting, using ...
  ******************
  

  Should you require direct communication, Our **************** Manager can be reached at ************** prompt 1, if appropriate and permitted. 

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23188761
  
  I am rejecting this response because:  DaBella is very dishonest and continues to make false claims in their BBB response.  More lies claiming they removed me from their follow up list, and then proceeded both times with further contacts.  Today at 4:25 PM, two DaBella guys ring my door bell AGAIN and offer to do an obligation free inspection.  As soon as I realized they were with DaBella, I told them I was not interested and closed the door on them.  What do I have to do to end the harassment?  

  DaBella claims to respect potential customers, but they keep harassing me month after month.  They claim to remove me from follow up, but they do the opposite.  I opened this BBB Complaint in an attempt to get them to stop harassing me, but they refuse to stop contacting me and harassing me.  The company is very dishonest and their behavior is nothing short of harassment.  Stop calling from a new number I haven't blocked and stop ringing my doorbell.  NO means NO!!!  

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 05/27/2025

  We sincerely apologize for any inconvenience and frustration this may have caused. Please be assured that the customer's request has been addressed internally and was finalized as of May 22, 2025. The concern was escalated to the highest level responsible for managing external teams. As a result, the customer's contact information and address have been permanently removed from DaBellas future contact lists. 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On jan. 27, 2025. A Dabella salesman, came to my home, and sold me ***** board for my house. his name was ***** ****. As of april 08, 2025 I have not heard from Dabella, ***** **** will not return my calls, and when I called customer service all I get is "we are mailing you a check" . But the check has not arrived, after 5 weeks of this. I feel all they did, was steal my money. I do not want to do business with them, in any way. I just want my money back.

  

  Business Response

  Date: 04/08/2025

  Thank you for bringing this matter to our attention. At DaBella, we take customer satisfaction and the integrity of our service very seriously. We apologize for the inconvenience this may have caused.  Please know that the customer's concerns have been escalated, and our General Manager will be working directly with them to determine the next course of action. We are committed to resolving this matter promptly and ensuring you receive what was agreed upon in your contract with DaBella. We appreciate your patience and will continue working diligently until this matter is resolved to your satisfaction. If you have any additional questions or concerns, please contact us at ************** prompt 1
  

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* contract was signed May 7, 2024 with Dabella. Xperience Roofing came out 5/29/24 and 5/30/24. During installation of roof, before new shingles were put up, a hailstorm occurred causing insulation and drywall to fall down; flooring to be flooded; a lot of mold and mildew to form; light fixtures to fill with water and become damaged; furniture and items that were hanging on walls to become water damaged; bedding, carpet, and clothing to need washing and drying at least once due to mildew and debris on them; some shoes and paper products, ceiling fans, doll, floor lamps, and bookcase that couldn't be repaired to be thrown out; walls and ceilings to need retexturing and painting; doors, drawers, and cabinets to become misaligned. Xperience Roofing who was contracted by Dabella to install my new roof sent a crew that did not speak English, so my neighbor who was translating for me asked who was in charge to call a supervisor. He said that no one was available, and he would have a supervisor call when available. No one ever called back. Power went out, house was not suitable to live in, and I'm allergic to mold and dust, so I cleaned up as much as I could and went to stay with my sister for a few days. When I arrived back home, I discovered another round of debris and water had fallen down and hired a neighbor to start repairs. About a month later Dabella came to my house threatening to put a lien on my house if I didn't sign completion papers and pay the balance due immediately. When I told him about the situation, he said that the roofing company they subcontracted (*****************) is supposed to have insurance to cover it and if they didn't Dabella had an umbrella insurance that would, but I had to pay the balance due first. So, I asked him to put it in writing that insurance would be filed, and he wrote it on one of the papers I signed, and then I paid the $16,874 balance due. Dabella called Wasatch ******* Ins. 2/3/25, but no one ever got back to me.

  

  Business Response

  Date: 04/15/2025

  Thank you for bringing this matter to our attention. We understand the seriousness of the concerns raised and deeply regret the difficulties the customer has experienced. Please be assured that our General Manager and the local office team are actively working internally to address and resolve the customer's concerns. We are committed to providing a resolution and ensuring that all necessary steps are taken to investigate and follow up on the issues described. A member of our team will be reaching out to the customer directly to provide updates and discuss the resolution of their request in detail. We appreciate the customer's patience and the opportunity to make this right. For any additional assistance and support please contact our *************************** at ************** prompt 1

  Customer Answer

  Date: 05/01/2025

  Dabella emailed me saying they would contact Xperience Roofing Monday when the insurance agent is back in town. No one emailed me since this. They are putting blame on Xperience Roofing and did not respond to my email about using Dabella's insurance if Xperience Roofing did not use theirs. Could my compalnt be made to Xperience Roofing/Waisatch ******* Insurance as well? ****** ****** from Dabella has been demoted and replaced by **** ******. ****** ***** from Xperience Roofing who emailed me saying he would file insurance and when I called about it he said he was waiting on Dabella to send him the costs of damages, which was done, is no longer available as email contact. **** ******* the Wasatch ******* Insurance agent assigned to this has not contacted me either. It's close to one year now and insurance must be filed soon. Please advise.

  

  Business Response

  Date: 05/12/2025

  Thank you for bringing this matter to our attention.  The local sales office and General Manager have been in direct contact with the customer regarding their next steps to resolve their concern.  They have been notified that this is an insurance claim issue and all additional attempts to reach out need to be responded with the insurance claim and through the **************************** Please contact ************ for additional assistance.  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SALESMEN SPENT 2+ HOURS PRESSURING MY WIFE INTO PURCHASING (8) WINDOWS FOR $31,166.94.00 WHILE I WAS NOT HOME. THESE (2) MEN WOULD NOT LEAVE AND CONTINUED TO PRESSURE MY WIFE INTO PURCHASING WINDOWS. THEY CLAIM WE HAVE LOOSE PANES, WATER LEAKING INTO THE ***** AND REQUIRE NEW WINDOWS. OUR HOME IS LESS THAN (2) YEARS OLD, AND IS MAINTAINED. THIS OCCURRED 4.01.2025, THEY HAVE CALLED MY WIFE NO LESS THAN (6) TIMES SINCE THEN. MY WIFE IS AFRAID TO ANSWER THE PHONE.

  

  Business Response

  Date: 04/07/2025

  Thank you for bringing this matter to our attention. At DaBella, we take all customer feedback seriously and are committed to maintaining the highest standards of professionalism and integrity in our sales approach. We are sorry to hear that the experience with our representatives was perceived as high-pressure. Our goal is always to provide homeowners with detailed information about our products and services to help them make informed decisions. It is never our intention to make anyone feel uncomfortable or pressured during the consultation process. While our team did spend time with the homeowner discussing window replacement options and potential concerns observed during the visit, we respect the customer's position and preferences. To ensure there are no further concerns, we have placed the homeowner on our internal "Do Not Contact" list. This will prevent any future outreach from DaBella moving forward. We appreciate the opportunity to address this situation and will use this feedback to help reinforce our commitment to respectful and professional interactions with all prospective customers.