Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rebels put new roof on and decking. When they put my chimney back they installed it wrong. Its leaking water they said its out of their expertise. They also said it was fine when they left not true. This was a fire hazard

  

  Business Response

  Date: 04/07/2025

  Thank you for bringing your concerns to our attention. DaBella takes all customer feedback seriously. We have reviewed this matter thoroughly, and our before and after photos confirm that the chimney was not damaged by our installers during the roofing project. However, in an effort to go above and beyond, DaBella sent the installer back to the property on April 5th to properly seal the area and help prevent any potential future issues. We remain committed to ensuring the quality and integrity of our work and appreciate the opportunity to address this concern. if you have any additional questions or need to review the before and after photos please contact us at ************** prompt 1.

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They showed a fake photo to my grandfather recently alleging dry rot and window problems. We took pictuess and found no dry rot and they didn't match the picture they showed my Grandpa. Please never contact us or my Grandfather ever again.

  

  Business Response

  Date: 04/01/2025

  Thank you for bringing this matter to our attention. We take customer concerns very seriously and want to ensure that all interactions with our company are handled with integrity and professionalism.
  At this time, we need additional information to locate the individual in our records and place them on our Do Not Contact list. As we have not initiated any contact with the complainant, we are unable to proceed with the requested actions without further details. We encourage the complainant to provide their grandfathers full name and address (privately through BBB or directly to our customer service team) so we can promptly ensure that no further outreach occurs.
  We apologize for any confusion or frustration this situation has caused and appreciate the opportunity to address this matter. Please feel free to reach out to us directly for further assistance at ************** Prompt 1

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an 80 yr old senior citizen on a fixed income and a veteran. Because Of oregon fire mapping we are compelled to make changes to ptotect from wild fires. We contacted Deballa to have hardy siding installed for this necessary issue. We got an estimate and agreed to terms of a contract. However a manager said it was to low as it difnt properly consider the equiment they needed to install. We then agreed to ******** the contract by $4000 and signed it providing a $5,500 deposit. After over a months we hadnt heard of a construction schedule. So called. After waiting about a week we were verbally told that *** had determined they were not making enough money so they wanted to cancel our contract. Despite having our deposit for two months so we lost $50 in interest We have not received a written cancellation of our contract a written explanation or an offer to negotiate a revision nor an apology It is our understanding that they did not order the material at the time of our contract and that because of this material costs went up (price increase). They have pointed out that the contract allows them to cancel if incorrect pricing. We contend that they already corrected the price for incorrect pricing when they increased by $4k at the contact signing. The current situation that they have refused to put into writing is caused by material cost increase since contract signed and is not incorrect pricing but greed. They are a million dollar company that does not want to live up to their contractual obligations and want to run over a 80 yr old sr ******** veteran. They just do not care make more money to h*** with the customer We still have a written contract but they will not live up to their contractual onligation I have contacted customer service 4 times with promises of call back from managers but no calls just silence

  

  Business Response

  Date: 03/31/2025

  Thank you for bringing this matter to our attention. We regret any inconvenience this may have caused and appreciate your understanding. We understand their concerns and appreciate the opportunity to clarify the situation. ************************* Manager has communicated with the customer twice regarding this matter and reviewed the terms and conditions outlined in their signed agreement. As stated in the contract, if the contractor is unable to perform the work due to professional standards, the contract may be canceled within 60 days, and the deposit will be promptly refunded. One valid reason for cancellation includes incorrect pricing or unknown pre-existing conditions. In this case, DaBella canceled the contract due to a pricing discrepancy, which, while they may not agree, remains a valid reason for contract termination per the agreement. The full deposit was refunded to the customer, in accordance with the contractual terms. Additionally, the sales representative verbally informed them of the cancellation and the reason behind it. The contract was officially canceled on 2/26/25. . See attachment of terms and condition clause.  Please feel free to contact us at ************** prompt 1

  Customer Answer

  Date: 04/08/2025

  Hi i just got the response from the business i do not accept their response and they are not telling the truth First they are claiming that their pricing was incorrect but they had already corrected their pricing error by adding $4000.

  Additionally they have NOT notified me officially in writing that they are cancelling the contract. They have me sign a 15 + page written page contract and then say they can cancel it by *******. What a bunch of *************** their sales *** did not ever say the contract was cancelled i have in writing from him that they intend to cancel but never got word until i protested with customer service and then it has never been in writing and i have asked multiple times to speak to a manager and got promises of call. Backs but have never got one from a manager

  Lastly their contract says they must cancel within 60 days which thry did not meet they are outside of their 60 day contractual obligation.  I have no real idea why they would not live up to their obligations even if they were not making as. Much  money ss they wanted. They already corrected their pricing by adding $4,000 to the price.    They are not being truthful in their statements.  If anybody wants to do business with these guys buyer be ware they are not truthful.   If a legit company made a mistake they would come back and  tell you about the mistake and what or how much that error was as they did with the $4,000 addition. They would not just cancel.  I dont know what the error was that made them want to cancel they wont talk to me.  Eas it $500 or a $1000 or $2000 or ?? ?    They did get a price increase after signing us up so if they didnt order the material immediately then i think that is on them and not a pricing error.  If they were a ***utable company thats what would happen.  But if not then they would try to bully an 80 yr old senior citizen and veteran

  Make them live up to the contract as they have not officially cancelled

  

  Business Response

  Date: 04/16/2025

  Thank you for bringing this matter to our attention. We regret any frustration this situation may have caused and appreciate the opportunity to clarify the facts. Our **************** Manager has communicated directly with the customer on two occasions regarding this matter and reviewed the terms and conditions outlined in the signed agreement. Please refer to the attached documentation, including the outlined terms and conditions and cancellation letter, which was emailed to the customer on April 16, 2025, at ********************** As outlined in the agreement, DaBella reserves the right to cancel the contract within 60 days if the work cannot be performed to professional standards, which includes situations involving pricing discrepancies or the discovery of unknown pre-existing conditions. The customer signed the agreement on January 8, 2025, and the contract was formally cancelled on February 26, 2025, which falls within the contractual 60-day cancellation window.

  While the customer may not agree that a pricing discrepancy exists, the purpose for cancellation was clearly noted, initialed, and acknowledged within the contract documents. The discrepancyregardless of its sizemeets the contractual threshold for cancellation. The customer was verbally informed by the sales representative and local office of the cancellation and the reason behind it.  To address the delivery of written notice, the attached cancellation letter has now been sent to provide written confirmation. In accordance with the terms of the agreement, the full deposit was refunded and sent to the customer, and the customer has confirmed and acknowledge that they have received it.  All actions and customer requests have been addressed to the fullest extent of DaBellas capabilities. At this time, there are no further actions required or pending on DaBellas part, and the matter is considered fully resolved.

• Initial Complaint

  Date:03/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella has dishonest sales practices, is unresponsive, and has failed to meet & recognize OEM install requirements. On Sept 2, 2024, we purchased 7 energy efficient replacement windows & 1 sliding glass door for $25,795. Dabella was to procure the materials from ****** & install them according to manufacturing specifications. The project was to be completed in Nov 2024. Our sales **** ***** *******, claimed the windows would reduce our home energy usage by 30%. On September 8, 2024 I requested an itemized invoice of the product and services. Dabella failed to provide this info until Nov after the materials started being manufactured. The windows that were ordered were not energy-efficient based on the ****************** min efficiency requirements. After a delay, the install occurred on Jan 10, 2025. We noticed several issues after full payment such as the basement windows being cold and drafty. Dabella came out the next week and said there was nothing wrong with the installation, concluding the issue was with our siding. Removing the molding revealed issues with the install, so I contacted Dabella numerous times since Jan 30th to get the quality issues resolved. Dabella has been unwilling to come. Dabella has failed to install our windows according to the ****** requirements. The measured windows are too small & the insulation is incomplete allowing a direct view of the exterior flashing from inside. One of our windows is scratched, has a broken window-slide handle, and has a broken safety stop built into the sash, failing the city safety inspection. The existing framing has been damaged. The sliding glass door is not fully secure. The molding does not match our wood grain. Many of the nail gun holes were not filled with wood putty, and the ones that were filled had wood putty smeared on the nearby wood. The exterior clean-up was poor, leaving flashing and screws on our roof to fall onto our driveway during windy days.

  

  Business Response

  Date: 04/01/2025

  Thank you for bringing your concerns to our attention. We take all customer feedback seriously and are committed to ensuring that every project meets our high standards of service and installation. Our General Manager and ************ Manager are actively working directly with the customer to address their concerns and reach mutually agreed-upon resolutions. We appreciate your patience as we work through each issue, and we want to assure you that we are dedicated to resolving them promptly. At this time, one of the customers requests has been completed, and we are continuing to address the remaining concerns. If you have any additional questions or need further assistance, please do not hesitate to reach out to our team directly at  ************** prompt 1.

  Customer Answer

  Date: 04/08/2025

  Hi,

  I'm writing to inform BBB that my case is still not closed. A Dabella sales *** was out at our house yesterday, but we still do not have a ***air plan. He did not have the "authority" nor the expertise on how the installation should be completed. 

  Thanks,

  ******** ********

  

  Business Response

  Date: 04/15/2025

  Thank you for bringing this matter to our attention.  Our local office team and General Manager have been actively working with the product manufacturer to determine the appropriate resolution for Mr. ********** concerns. We understand the importance of providing a clear and satisfactory repair plan, and we are committed to ensuring the final solution meets both the manufacturers standards and the customers expectations. We will continue to keep Mr. ******** updated as we finalize the next steps and appreciate the opportunity to make this right. Thank you for your continued patience as we work to resolve this matter.  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23135871
  
  I am rejecting this response because: the issues have not been repaired to date. We do have a field technician coming out later this week to address some of the issues. We hope we can get all issues resolved. 
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 05/07/2025

  A third party installer who works with the manufacturer ****** was hired by Dabella to come to our home. Inspection resulted in a need to reorder all of the windows and slide glass door & replace the jams due to faulty installation and damage caused by installation. A rush order has been placed for which we are still waiting for the materials to show up and to get on the schedule for the new installation crew.  

  

  Business Response

  Date: 05/09/2025

  Thank you for bringing your concerns to our attention. We understand the frustration this may have caused and we apologize for the inconvenience. We want to assure the customer that our local office team and General Manager have confirmed that the order is in place. The order has been submitted to the manufacturer, following the inspection and findings. Please note that the manufacturer follows an internal production and fulfillment process that includes manufacturing, quality assurance, shipping, and labeling. This process can take up to six or more weeks to complete. The production timeline is ultimately dependent on the manufacturers capabilities and scheduling.
  We are actively monitoring the progress of the customer's order and will contact them with updates on final resolution and completion.  Your satisfaction is important to us, and we are committed to seeing this project through to completion with the highest level of quality and service. If there are any questions or concerns please contact our customer service department at ************** prompt 1.  

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4, 2025, a sales representative scheduled an inspection for a potential roof leak or ventilation issue. He stated the inspection would take about an hour. On March 5, an inspector arrived, stayed for nearly five hours and claimed we had a ventilation issue requiring a full roof replacement, quoting $100,000.During the same visit, we inquired about siding costs. The inspector brought samples inside and refused to take no for an answer. He called his boss and pressured us into signing what was described as an application to check financing options. We signed under the impression that it was only to determine eligibility.Later that night, the boss called my husband for two hours, repeatedly trying to send us a document with little explanation. Exhausted, we felt rushed into signing. We then heard nothing for four days until I received multiple loan denials due to a high debt-to-income ratio. Despite repeatedly telling them we would not move forward, they continued pressuring us, even lowering the siding price from $43,000 to $35,000.We received multiple loan documents with incorrect financial information, including credit scores, employment details, and mortgage amounts. We did not sign ******* husband informed the boss, who then claimed we were still under contract and could not cancel. He provided cancellation instructions for the financing but insisted we were still bound to DaBella, despite never fully explaining the contract. There was absolutely no transparency in this process. We were led to believe we were simply applying for loan pre-approval, yet we were later told we had entered into a binding contract. Furthermore, given the numerous inaccuracies in the financial documents, we question the contracts validity altogether.We would like for DaBella to release us from this so called contact that we were unaware of. Seeing as the person(s) was not transparent in what we were signing and used deceptive practices pushing us into signing.

  

  Business Response

  Date: 03/21/2025

  Thank you for bringing this matter to our attention. We apologize for any frustration that this may have caused.  The local office team and General Manager have agreed not to move forward with the contract and are actively working to resolve the customer's request. Please allow ***** hours for a response from the local office once all necessary actions have been completed. If you have any further questions or concerns, please contact us at **************, prompt 1.

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $58,000 for concrete cement, ***** ***** boards factory paint. This is not cement. Look at pics easly snaps in half. all the boards had spots missing on the paint. There was 60 pieces left over 24 foot per piece. They only gave us $1500 back for the material and labor that wasnt used.. not including the labor, but for the amount that they charge us just for the material that comes up to $58,000 after the discount they gave us and theres no way a quarter of a pallet of material is only worth $1500. They still havent came and picked up the leftover material sitting in my front yard. I dont own a warehouse, I just want my rightful refund and doing all the math 60 pieces of 24 ft. Per piece from what they charge me equals another $5000 on top of the 1500 they gave us. Now everything is in my dad and mom name **** and *** ********.

  

  Business Response

  Date: 03/17/2025

  Thank you for bringing this matter to our attention. DaBella remains committed to addressing the customer's concerns and finding a resolution. After further review, we have fully honored our contract for this siding project and have gone beyond our obligations by providing a reimbursement for additional material. Per our agreement, surplus siding is ordered for projects, and any leftover material remains the property of DaBella. We are removing the extra siding this week, with the expectation that the customer ensures accessibility for pickup, as required in the contract. No further reimbursement is warranted. If you need any additional assistance please contact us at ************** prompt. 

  Customer Answer

  Date: 03/24/2025

  The didnt refund us the right amount for the material and labor not used. We had more than  $1500 worth of left over material

   

  Customer Answer

  Date: 03/30/2025

  This is the second time im sending this see pics

  

  Business Response

  Date: 04/10/2025

  Thank you for bringing this matter to our attention.  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against DaBella regarding the roof and gutter installation completed on our home in March 2023. My wife and I financed this project through a loan, paying approximately $40,000 to $50,000.Over the past few months, we have noticed significant deterioration around the framing of our sliding glass door leading to our deck. Upon further inspection, we identified water damage as the root cause, stemming from the newly installed roof. The roof extends approximately 2.5 to 3 feet past the sliding doors.After a recent snowfall, we observed increased leaking and had a general contractor assess the situation. The contractor suggested that an ice dam buildup could be the cause and recommended that we contact DaBella for further evaluation.Timeline of Contact Attempts with DaBella:Early March 2025: I first contacted DaBella regarding the issue.March 4, 2025: I received a voicemail stating that an installer would reach out to assess the situation.March 7, 2025 (2:56 PM): Since I had not been contacted, I called again and was reassured that an installer would follow up. DaBella also requested photos, which I promptly provided.March 12, 2025 (10:12 AM): I followed up again, as I still had not received any communication. The representative claimed there were notes indicating call attempts had been made, but I confirmed I had no missed calls or voicemails from an installer.March 13, 2025 (3:45 PM & 5:52 PM): After still receiving no response, I made two more calls. Once again, I was told there were records of attempted calls, which I had not received. I left a voicemail requesting immediate assistance.Additionally, I recorded a video on the evening of March 12, 2025, clearly showing the leak and the resulting damage.This is a brand-new roof that we invested a significant amount of money into, and it should not be causing water damage within 2 years of installation. The lack of response and resolution from DaBella has been extremely frustrating

  

  Business Response

  Date: 03/14/2025

  At DaBella, we are committed to delivering high-quality work and ensuring customer satisfaction. We acknowledge the customer's concerns and understand the inconvenience this situation has caused. Our team takes these matters seriously and is actively investigating the issue to determine the best course of action. Our records show that our customer service team responded to the initial inquiry and requested the necessary photos, which were provided. The local office team is working internally to address all of the customers concerns and will reach out to them directly as soon as possible. We appreciate the customer bringing this matter to our attention and look forward to working toward a resolution. Thank you for your patience as we address this issue.

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23064430
  
  The only call I received which a voicemail was left was on 3/4. I then called back on 3/7 and that is when they requested photos which I see was acknowledged that they were sent. I have all my call history showing in my phone that I haven't gotten the calls they say they are making. I want to have a call as soon as possible and an installer out to my house to look at the damage that is happening.  When they respond saying will reach out as soon as possible I find that hard to believe when I have done nothing but try to get someone out here for over a week. My wife and I are available and can be at home when they need to come. I don't understand what is taking so long.
  
  **** ****

  

  Business Response

  Date: 03/21/2025

  Thank you for bringing this matter to our attention. The local office team and General Manager addressed the customer's concerns on 3/19/2025, reaching a mutually agreed-upon solution, which the customer has confirmed.  If you have any additional questions or concerns please contact us at ************** prompt 1.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23064430
  
  I am rejecting this response because at this time. Yes the roof was fixed after having not done properly the first time. My issue is with the trim/framework damage on our door from the leak that still should be fixed. 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 03/28/2025

  Thank you for bringing this matter to our attention.  The local office manager has been in direct contact with the customer and has addressed their concerns. The General Manager is holding an internal meeting today, 3/28, to discuss available options and determine the final resolution for the customer. The office manager will follow up with the customer on 3/31 to provide an update on the final resolution. If there are any further questions or concerns, please let contact us at ************** prompt 1.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/25 ***** came to my residence did an estimate and told me to sign a form that was supposedly a credit application. Then after he gets onto our phones calls someone for the access code for a docusign continues to sign for us without explaining anything. On 3/7/25 comes to the residence to drop off the agreement i was not aware of signing then tells us we are approved for a loan for 15 years at a total finance amount of 36k. I tell him I don't want to continue my husband also says to cancel the project ***** then tells my husband he shouldn't have a say in this because he's not paying. ***** leaves the residence. On 3/8/25 I go to the company trying to cancel again with the ** and explain everything, he doesn't want to cancel the job. Another *** calls me saying they will continue with the job because we didn't cancel within 3 days of signing the agreement. I couldn't have canceled within 3 days because I didn't have the paperwork until the 7th. I spoke with the loan company explain what happened and they canceled the loan. The *** from dabella stated we are liable for 50% of the project we haven't received any merchandise or services for them to try to claimed 50% of funds. I filed a police ***ort and the officer also stated the same thing happened to their mother is also spanish speaking only. All the paperwork is also in English. The main concern is the ***resentative signing paperwork without our consent. They tried to claim they were just assisting us with the paperwork.

  

  Business Response

  Date: 03/14/2025

  At DaBella, we take customer concerns seriously and strive to ensure clarity and transparency in all of our interactions. After reviewing the customer's complaint and our records, we can confirm that no funds were withdrawn, and no charges were made for the project in question, due to the form of payment being cancelled by the customer.  We have thoroughly examined the situation and have not processed any payments or committed any financial transactions related to the project. Regarding the customers concerns about the signing process, our representative, *****, followed standard procedures for presenting financing options and documents. On 3/7/25, after the customer expressed a desire to cancel, we communicated the cancellation policy, which requires cancellation within three days of signing the agreement. No services or products were delivered. DaBella has reviewed the situation and determined that no further actions are needed or required by either DaBella or the customer to resolve this matter. We appreciate the customer bringing this to our attention and are open to further communication to clarify any misunderstandings. Thank you for your patience and we wish the customer the best on their home improvement journey.  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The super agreesive sales person turned up at my door, talked fast, said it was a family business, which it is not. He also made it sound like they were a roofing comlany which they are not. He had me sign a paper that he did not give me time to read and did not give me a copy and did not leave a card. He said that I would get a phone call from the office but it might come in as possible scam. Which it did. The estimator never showed up and never called. He also said he had talked to a number of my neighbors, which he had. After the interaction, when I had time to think I definitely felt taken advantage of. I am worried about what was on the paper I signed

  

  Business Response

  Date: 03/11/2025

  Thank you for sharing your feedback. We want to ensure that all of our customers have a positive experience, and we take your concerns seriously. After the customer agreed to meet with us, they signed a Do Not Contact (DNC) waiver, which allows us to call you. We have taken the initiative to add you to our Do Not Call List, and please note that it can take up to 30 business days for this to fully take effect. If you do receive any further contact, this is the reason why.
  At DaBella, we pride ourselves on our integrity and commitment to providing respectful and professional service during every interaction. Our goal is to make sure that we honor our customers' wishes and provide the best possible experience.We wish you the best on your home improvement journey and are here if you have any further questions or need assistance. ************, prompt 1.

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/21/2025 installers came to install a window and a sliding glass door. They installed the door in spite of it not having the necessary wheels. Only after I voiced extreme frustration and anger over not being able to open the door did the installers return with wheels that were too large. The door now opens with extreme effort, doesnt close tightly and lets air in, and the locking mechanism does not move - thereby not locking. The installers said they would get this fixed ASAP. A week went by without word from the company. I spoke with customer service and lodged a complaint 2/25/2025, and soon after was called by ** ****, a general manager. He said it is quite common for the wheels to be missing, assured me they had some replacement wheels and it would be taken care of ASAP. Another week went by without any word. I called him 3/7/25 in the morning and have heard nothing.

  

  Business Response

  Date: 03/10/2025

  Thank you for bringing this matter to our attention. We apologize for the frustration this experienced may have caused.  At DaBella, our goal is to ensure a timely resolution that is satisfactory to our customers. Please know that both the local office manager and General Manager are actively working with the manufacturer to resolve this issue as quickly as possible. We appreciate your patience and understanding as we work toward a solution. If you have any further questions or need additional assistance, please dont hesitate to contact us at ************** prompt 1 or *****************************************

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23039338
  
  I am rejecting this response because: Its now going on 3 weeks since the faulty door was somewhat installed. The general manager reached out to me once after I lodged a complaint, said he thought the wheels were in, the door would be taken care of as soon as possible, and to call him if needed. I have heard nothing from the company since, even after leaving a message. The company is proving itself to be unreliable and untrustworthy. My door doesnt close and cant lock. My safety is at risk and they do not care. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/17/2025

  Thank you for bringing this matter to our attention.  DaBella remains committed to addressing the customer's concerns and finding a resolution. The General Manager and local office team will be coordinating a scheduled time to meet directly with the customer to discuss their concerns and work toward a mutually agreeable resolution. We appreciate the opportunity to resolve this matter. If you need any additional assistance please contact us at ************** prompt 1. 

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I am done with this company. They are a scam, use faulty products, and demonstrate a lack of responsibility and care for their customers. 
  Sincerely,
  
  ***** ******