Important information
- Customer Complaint:This BBB Business Profile for DaBella headquarters is an aggregate
report for all company locations, reflecting consumer experiences of 42 DaBella
locations nationwide.
Complaints
This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 617 total complaints in the last 3 years.
- 201 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2021 we received a quote for a new roof. We chose not to go with this company. Fast forward to May 2023. Their sales reps will not stop calling ** regardless how many times weve asked them to stop and put ** on a do not call list. They continue to call, ignoring what we say and are calling from different phone numbers. This is pure harassment.
Business Response
Date: 05/09/2023
To Whom it May ******************** you for alerting us to this issue. After researching the information provided by the homeowner, the email and phone number given are not in the system, and the address is on the *** list, but with a different email/phone number (see attachment). We would certainly welcome the opportunity to place this complainant on the *** list, but would ask them to contact our customer service to achieve that at *******************************************.
Initial Complaint
Date:05/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my roof installed by Dabella 2018 after I had installed I did address that the ridge suppose look like lifted said was fine. Then a sales person came by and said that we had lifted shingles and the ridge was lifting so he said that I would need a whole new roof and then I asked him what company with he said to daBella and then I told him you guys installed my roof so this is when I did a warranty on my roof but the warranty don't cover the lifted nails and lifted ridges I have a contractor coming look at my roof and he said it was lifting nails and the ridge was not installed correctly. Then gap came out and said there were 20 shingles lifting in the back and 30 shingles lifting in the front and the ridge is lifting. They inform me to contact the roofing company that installed my roof to fix. Now nobody wants to help me fix my roof paid ***** for warranty and roof And it don't cover roof insulation only for the shingles. Now I'm just getting the run around with dabella. I just want my roof fix correctly.Business Response
Date: 05/09/2023
To Whom it May ********************************* you for alerting us to this situation. The local branch manager has been in touch with the homeowner to schedule a resolution.
Customer Answer
Date: 06/05/2023
Would like reopen my case. So now I have a concern about the soft spot on my roof There was no issues when they 1st installed the roof now we're having issues with the soft spot I believe it is due to shingles not properly installed and nails lifting I would like this fixed. Nail pop up one case of soft spot on ******* to it leaking in to ******* Causing the soft spot on *******. They are admitting that they installed incorrectly.Business Response
Date: 06/12/2023
We have spoken to ***** and let her know that we will be fixing any issues that GAF has found and instructed for us to fix in their warranty claim.
GAF found no soft spot and did not list it as an area to replace, but we can have our installer take a look and see if it relevant to the contract.
We have the warranty info now and are working to schedule repair.Customer Answer
Date: 06/13/2023
Complaint: 20015429
I am rejecting this response because:They said they where going fix the warranty issue. But I have a issue about the soft spot on my roof was not that way when they installed my roofing. I has a home inspector come look at ******* and said i had over 50 shingles lifting and the ridge lifting. Now do to lifting of nails and ridges i feel it cause some damage to *******. If it was installed correctly would have not had these issues and I want my roof fix correctly even got gold warranty been over a months still waiting. Very disappointing. They said there just waiting on the installers with the work order. Payed cash ******** with warranty just want my roof fix.
Sincerely,
*********************** **********Business Response
Date: 06/16/2023
We our in a partnership with GAF and they have given us very clear instructions of what we are required to do to ensure that your Golden Pledge warranty in full effect. We will be doing what is called out by GAF. While we are happy to take a look at the "soft spot" on the roof, that does not mean that there is leak or that the soft spot is related to the roof or the roof install.
We will be reaching out to schedule the service accordingly.
Customer Answer
Date: 06/21/2023
Complaint: 20015429
I am rejecting this response because:It's been over a month and still waiting for the Workmanships and warranty to be honored.
Sincerely,
*********************** **********Business Response
Date: 06/22/2023
We have confirmed the issues on the roof are manufacturer defects and the repairs are being handled by the manufacture due to our agreement with GAF.
GAF will be reaching out to schedule the repairs and provide resolution.
Customer Answer
Date: 06/23/2023
Complaint: 20015429
I am rejecting this response because:Still waiting for updates and call to fix repairs.
Sincerely,
*********************** **********Business Response
Date: 07/03/2023
We have reached out to GAF to call and schedule the repair for the warranty issues that they have found lacking.
We spoke with the warranty team from GAF on Friday 6/30 and they refrenced that they have an installer lined up to repair the issues caused by the warranty defects.
GAF is responsible for the roof warranty and is taking full ownership of the issues and the repair.
Initial Complaint
Date:04/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint for ***********************, who because of illness cannot write and typing is laborious. ***** signed a contract with Dabella for the installation of a walk in bath tub. The company removed her tub without checking to see if they had the correct tub. At that time, damage occurred to her home and she has been unable to close the bathroom door as it was installed incorrectly. Many attempts were made to contact the company communication was nonexsistant. Many tubs have been ordered, with none arriving as the specified time. At this time, ***** would like her bathroom to be returned to it original status and for a full refund of her money which is $3,750. To contact *****, please call ************ or her cell at ************. Thank You.Business Response
Date: 05/01/2023
To Whom it May ********************************* you for alerting us to this issue. We have been in contact with the homeowner, letting her know that the correct product has been ordered and is on the way. We are still awaiting the *** from production.
Initial Complaint
Date:04/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[ SCAM ALERT] DaBella -Home Repair Contractor 4-28-2023 **********,** On 4-27-23, had 2 Reps come out at 10a.m. to give a bid/quote on new roof due to Racoons, squirrels, chewing through Roof on *****. 4 HOLES each about 1' on 3, and 2 1/2 on 1. I took the day of to put tarps over while we got estimates. 10a.m. **** waste a bunch of time trying to sugar coat the company, when you just want an estimate. I had to send them away at 12 so my mother could rest. **** came back at 1p.m. **** were told Low,fixed income for a senior. We need Gov't assistance or we cannot commit. **** were told about the ***** issues of Parkinsons, COPD, and MS. **** watched her do 2 '*****' while they were there. She took Parkinsons med around 2p.m. which is late and she was getting muddled and shaky. I went up on the roof to nail tarps over the holes before rain. When I came back in L she was A sitting in the * big chair R with my A mother signing fast and furious for a loan application and contract. She was physically and mentally exhausted. After reading the reviews this a.m. on BBB, I see the same sneaky pattern of messing with the numbers and contingency that I told them I wanted to see THE CONTRACT BEFORE SHE SIGNED. **** I S*GGEST LABELING THIS B*SINESS A HIGH PRESS*RE, OVERPRICED, PREDATORY B*SINESS AND SCAM ALERT****Business Response
Date: 05/01/2023
To Whom it May ********************************* you for alerting us to this issue. There is no contract or project assigned to this complainant or her relative in our system.
Initial Complaint
Date:04/27/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 28th, 2022, Dabella Window sales reps came to our house and we agreed to purchase 3 windows. The total price was $8,733. We gave $2,000 cash and gave consent to finance the balance of $6,733. On Sept. 27th, 2022 only 2 of the 3 windows were installed. The ************ was the incorrect size so couldn't be installed. The two windows that were installed were not the correct windows that were ordered. We were told by *********************** in order to expedite the 3rd window and correct the other two, that we'd have to sign a job completion form. We signed the form in Oct 25, 2022 and have been reaching out via text and email to ****** and to Dabella directly. We contacted the company on Nov. 9th, Nov. 14th, Jan. 5th, Feb 22nd, Feb 26th, March 2nd. On Mar. 3rd, *********************** emailed and said the company can offer $435 refund or a travel voucher. We replied and said we will not accept a refund in the amount of $435 or a travel voucher. We want the job to be completed and refund ** the entire amount for the ************. As of now we have not received any information or updates. Each time we call the number there is no answer. We asked for a refund for the ************ and have been told they are working on the refund. At this point we are seeking a full refund for the 3rd window. We are making payments on the amount that was financed on an incomplete job. The company has failed ** and we need help on how to go about seeking our refund.Business Response
Date: 05/08/2023
To Whom it may ******************************** you for alerting us to this situation. We have remade the two windows to open the way the homeowner requested and refunded the 3rd window in its entirety. If the complainant desires the ************ to be remade we can certainly write up a new contract for that window.
Customer Answer
Date: 05/18/2023
Good Morning,
My husband and I filed a complaint against DaBella Windows. We received this email regarding that case being closed. The complaint has not been resolved. My husband ******************* went to the establishment and spoke to someone. The worker said they would refund $1,500 only as a refund for the 3rd window that was never installed. We asked for an itemized bill as we feel one window is not $1,500. He said they could not give us an itemized bill. He also said the 2 incorrect windows that were installed will be ordered, replaced, and installed on May 26. My husband called again to request an itemized bill and was told that the $1,500 check was in the mail and requested that he drop the complaint with the BBB. My husband refused to drop the case as we have not settled this case as the windows have not been resolved and we have not received an itemized bill of each window. What could we do to receive an itemized bill of each window to ensure we are receiving the correct refund? Please advise.
Thank you,
***************************
Customer Answer
Date: 05/26/2023
Good Evening
Dabella windows gave us an installation date of May 26 to replace the 2 incorrect windows but yet again they have an excuse not to come complete the job. Also we are still waiting for an itemized bill which the company hasn't given **. At this point we are requesting a full refund. It appears the company is so worried about the complaint we've made with BBB.Business Response
Date: 05/30/2023
Thank you for this latest information. We contacted this homeowner regarding the issue on Friday 5/26/23, and provided a breakdown of the window pricing as well.Customer Answer
Date: 05/30/2023
Complaint: 19988211
I am rejecting this response because: the company did not send an itemized bill that reflects the total cost of the windows and complete job. The total does not add up to $8,700 we were charged. Also the windows were not installed on 5/26/23 so the company didn't stand by their word. Documentation is attached.
Sincerely,*******************
Business Response
Date: 06/05/2023
Thank you for this latest information. We agree that we refunded the homeowner for the wrong window, which will mean that there is a credit due. The local branch will be reaching out to clarify the amount and to set expectations as to the timeline. The missing windows that were reordered are due to be delivered in the next few weeks, at which point we will reach out to schedule install. We expect this to be resolved by June 20th for the install and by June 30th for the reimbursement check. These are both tentative dates, and both will happen as quickly as we are capable of.Customer Answer
Date: 06/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I want the business to keep us updated in the process, call with the credit information due to incorrect refund and schedule an install date soon. Thank you
Sincerely,
*******************Customer Answer
Date: 07/02/2023
Good morning
Dabella windows did not resolve the matter on June 30 as documented. ***** called **** on Thursday June 29th and left a voice message to schedule installation date for July 3rd. Unfortunately we had a prearranged vacation June 30th - July 3rd.
**** returned the call on June 30th morning to let her know we are available for installation the following week, July 10 and the refund has not been issued. She said she would return a call later that day to confirm July 10 and that refund was in the mail. We did not get a call back for installation date. When we return from our vacation we'll check the mail to see if check was issued. Please add this latest update to our complaint.
Thank you
Customer Answer
Date: 07/07/2023
As of today, July 7th, we have not received a confirmation and there was no refund check in the mail when we returned from our vacation. My husband sent a text on 7/6/23 to Dabella windows to ask when the installation date would be and has not received a reply as of yet. We are also awaiting a detailed itemized bill before the company issues a refund so we can ensure we are receiving the correct amount.Customer Answer
Date: 07/10/2023
My husband received this text from Dabella proposing July 10 between 8am-10am for installation. My husband agreed so we are expecting them on Monday July 10. Please add this to our complaint.Business Response
Date: 07/11/2023
To Whom it May ****************************** went out yesterday (July 10, 2023) and completed the service ticket. The complainant was sent a $1500 reimbursement check, dispatched on May 9th. At this time we consider the *****************, and we will not be re-ordering different windows to replace the windows that are manufactured and installed to industry standard per the contract.
Customer Answer
Date: 07/13/2023
Complaint: 19988211
The job is complete and we are satisfied with both kitchen windows and refund amount. However we do not agree with the Bathroom window error. The bathroom window does not have privacy glass as stated on the contract. I have attached a picture of the contract which states bathroom window will have OBS window and tempered glass. We must have privacy and tempered glass on bathroom window as promised for safety reasons and privacy. When we spoke with Dabella windows on 7/10/23, I informed them the bathroom window was incorrect that it is suppose to be an XO window with privacy and tempered glass. She made a note of the complaint and said they'd have to order the correct one. Please advise.
Sincerely,
*******************Business Response
Date: 07/26/2023
We are looking into the bathroom window in question and will get an update.Customer Answer
Date: 08/14/2023
We are still waiting to hear back from Dabella Windows to address the error of bathroom window. The bathroom window is suppose to have privacy glass or OBS as indicated on the contract we signed in July 2022. This matter must be addressed and corrected before we close this BBB complaint.
Thank ****
Business Response
Date: 08/28/2023
We have left a message for the homeowner to confirm the privacy glass for the bathroom window has been ordered on rush. We will communicate estimated delivery and installation dates as they come. Turn time for rush requests are typically 4-6 weeks.Customer Answer
Date: 08/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a voice message this afternoon from a Dabella Rep and will return the call tomorrow. However we do accept the resolution of replacing the current bathroom. Window to an obscure glass window for bathroom. Thank you. We will mark our calendar 4-6 weeks to follow up if we do not hear back. Thank you
Sincerely,
*******************Initial Complaint
Date:04/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a new roof installed due to some ice and snow damage, that two dabella workers came and noticed. Showed me the damaged trusses and wearing on the roof. Told me that when the contractor comes out to work they will work on the trusses as well and said they would put it in the additional construction notes/addendumand, I sent all the info with pictures to my insurance. Paid my 1500$ deposit after they gave me my quote and assured me the work we talked about would be done. When the workers came out and did the work they had no notes about trusses needing any work done. I called and messaged ***** and ******* from Dabella about it and was told they weren't sure they can send the contractors up in the attic space now to work on the trusses that needed extra bracing/support, I then proceeded to tell them that me and my insurance only agreed to all of this due the damage that was seen and reported and what needed work. No point putting a new roof on if it's going to fall in on itself. Was told the ** is away for a family emergency and would get back to me on Monday 4/17/23, never heard anything back and called the office again on Friday 4/21/23 in which I was told there was no note or mention to contact me about my issue and that they would look into it and call me back. Luckily the team of guys sourced out by Dabella to do the roof came back and did the trusses, even though Dabella would not reply to me or the worker about it. My bill is posted in their payment portal for completed jobs with no amount breakdown or info of it even including my original down payment.Business Response
Date: 04/24/2023
To Whom it May ********************************* you for alerting us to this complaint. We have tasked the branch with reaching out to the homeowner immediately for resolution.
Customer Answer
Date: 04/26/2023
Complaint: 19970867
I am rejecting this response because: It does not solve the issue of the complaint and no one has reached out to me still, to even acknowledge the complaint or my original concerns prior to the complaint.
Sincerely,
***********************************Business Response
Date: 05/02/2023
To Whom it May ********************************* you very much for this additional information. We have been in contact with this homeowner to elicit a resolution, and are FedEx'ing a check this week.
Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had signed a contract with DaBella to have a new roof installed on my home and have a 30' awning removed from my property the beginning of March 2023. On March 17, 2023, a work crew showed up and replaced my roof. They closed off a fan in my master bathroom and they did not haul away the awning. I contacted the team lead, ***************************. about my problem. On March 19 one of the crew came out to address my complaints. On March 20th a person came out and fixed my fan vent, but refused to take the awning because his vehicle couldn't accomodate it.Since then, I have contacted ****** 3 seperate times about the removal of the awning and since April 7, 2023, she has not returned any of my messages.I did talk to someone at their **************** on April 14th, and was told that someone would be out on April 17th to remove the awning. On April 16th at 9 pm, 3 people came out and called from my driveway saying they were here to pick up the awning. They tore up the road in front of my home and 2 of my neighbors trying to back a truck into my driveway. I allowed them into my back yard to remove the awning, and after lifting it, they put it back down and said it would not fit in their trailer they brought and they would call corporate to have someone else remove it.April 17th I called corporate and left a message of what happened the evening prior. Today, April 21st, I called corporate again and was told they would escalate the issue and then hung up on **** am angry and very frustrated. I have tried for over a month to work with DaBella to work this issue out. I'm a disabled veteran, classified as unable to work due to my disabilited.Business Response
Date: 04/24/2023
To Whom it May ********************************* you for alerting us to this issue. We have tasked the local branch with reaching out to this homeowner immediately for resolution.
Customer Answer
Date: 04/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Customer Answer
Date: 05/02/2023
I reject their solution. I closed it out by mistake. I still have not heard from *******. My phone number is ************. There has been no response from them or a voice-mail. Thank you.
**************************;
Business Response
Date: 05/09/2023
To Whom it May ********************* you for alerting us to this situation. The local branch is working on this issue and should have a resolution very shortly.Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company will not stop calling me every day asking me if my roof has been replaced or if I need other services despite me telling them over and over again I do not need their service. Also, the quote given by the company was far higher than any other roofing company by over $10,000.Business Response
Date: 04/24/2023
To Whom it May ********************************* you for alerting us to this complaint. We have placed the homeowner on the *** list (attached).
Customer Answer
Date: 04/25/2023
Complaint: 19966895
I am rejecting this response because: I want more information on why after being asked repeatedly to not call me the company kept calling me and why this is a common complaint I see on the Better Business Bureau for this company.
Sincerely,
*****************************Initial Complaint
Date:04/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered windows for my front porch and laundry room from DaBella in November 2022 and they were never delivered or installed. I have made multiple verbal requests to obtain a completed contract, warranty guarantee and an installation date guarantee, but the company has never followed through with these requests and to-date I still do not have any of these items. I purchased these windows in good faith as represented by my $650 down payment, but DaBella has not followed through on any promise made to me.At the end of February I began calling DaBella to find out where my windows were, but no one could provide me with an answer. Calls to both the corporate customer service number and the only local number I had went unanswered as no one seemed to be able to 'find my order'. Then towards the beginning of March I received a phone call from DaBella telling me that they hadn't even ordered my windows because they had had a change over in employees and my order seemed to have gotten lost in the transition! But they promised me they would order my windows immediately and put a rush on things. I agreed to this. A couple of days later I get a phone call from the 'new' local DaBella manager telling me that they couldn't put the windows in on my laundry room as the company didn't make windows that size. Consequently, my total bill would be reduced by the cost of these windows. Again, I agreed to this.But the last six weeks have been a nightmare of phone calls to the *************** and multiple phone calls to the corporate office to resolve the issue of 'when' the windows would be installed. Multiple promises to return my phone calls have gone unanswered. Request to find out when my windows would be installed have gone unanswered. I finally gave up and sent a registered letter on April 20, ************************************************************************************************************************* my opinion, this company cannot be trusted!Business Response
Date: 04/25/2023
To Whom it May ********************************* you very much for alerting us to this issue. The local GM contacted the complainant on Monday, April ******************************* contact until the installation is completed.
Customer Answer
Date: 04/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the problem is still not yet resolved as my windows were supposed to have been delivered on Friday April 28th and only two of the four promised windows have been installed. I now have to wait another four to six weeks before the remainder of my windows can be installed. The company has promised me a satisfactory solution, but until they follow through and actually deliver the windows I cannot consider this matter closed.
Sincerely,
*************************Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continually get solicited for their service after repeatedly asking them to stop. When I ask the salesperson to leave they continue to verbally push through not accepting my demands that they leave my property. At least twice a year Dabella sends out salespeople in my neighborhood, this is because the data they collect suggest that they will make a sale based on i.e greetings at doors, how long they speak to homeowners, discussion points, if the homeowner requests a quote, and ultimately who has purchased services through Dabella. I have read statements from Dabella claiming that they have no control over which homes deny services or if the homeowners have repeatedly asked not to be bothered. This is a false, as this company provides application software to their salespeople which could easily be used to determine which homes do not wish to be solicited. However, Dabella has failed to comply with simple requests and as a professional business should be held accountable for such intrusions. It is my *********** that Dabella cease and desist any further communications on my household or persons there in, by means of email, ad space, postage, telephone, or salesperson. Any further contact will result in legal action taken by myself, the homeowner.Business Response
Date: 04/24/2023
To Whom it May ********************************* you for alerting us to this information. We have placed this homeowner on our DNC list.
Customer Answer
Date: 04/25/2023
Complaint: 19959290
I am rejecting this response because:the included names and telephone numbers are incorrect in response to their Do Not Contact list.
Sincerely,
***************************Business Response
Date: 04/27/2023
To Whom it May ********************************* you for alerting us to this response. After a thorough examination of our records, the only contact information we have for the address provided on the complaint is on the attached file, which is now on the *** list. Neither the phone number nor the email on the complaint are in our system.
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