Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  205 Shoshone St N Twin Falls, ID 83301-6133

  
• 

  DaBella

  33530 1st Way S Ste 201 Federal Way, WA 98003-7332

  
• 

  DaBella

  459 N Gilbert Rd Bldg A Gilbert, AZ 85234-4591

• 

  DaBella

  1701 E. Lamar Blvd., Ste 275 Arlington, TX 76006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lost paper work regarding the number of windows and there measurements that both sales men took for my house. I have 12 and now I'm only getting 11. They won't call me back can't get a hold of everyone. Don't know what to do need help please.

  

  Business Response

  Date: 10/17/2022

  To whom it may concern, 
  
  Thank you so much for bringing this customer's concerns to our attention. We were able to identify the missing window in the contract the customer signed. We have spoke with the rep in charge of the account as well as out manufacturer to make this issue right by the customer. We are getting the missing window replaced and will install once it comes in. 
  
  Thank you, 

• Initial Complaint

  Date:10/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella-****** sends two sales peoples to my home to apply pressure on me a senior citizen living alone on a fixed income unable to understand the implications of financing or cancellation terms to purchase window services that I cannot afford to pay. In this case, the terms call into question my finances will jeoparding my ability to live, pay for food, utilities, etc. Despite incurring no expense themselves, my constant calls to DaBella team (***** ***** and *********************************) I was told that I could not cancel, and they hold the vulnerable elderly person to abusive cancellation terms, 1/2 of the full cost of the contract. In which, Im being held to predatory sales pressure and told different things. These practices are taking advantage of me being an elderly person and putting my health and stability at risk, are predatory at best. I requested to be released from the predatory contract. I did try to cancel this contract after being told that this was not possible by the sales people (********************* and *********************************) who came to my home. Also, I had to make a deposit of $1,000.00. (Note: In which, I did have financially difficulty getting that dollar amount together). On 8/11/22-$6,463.44 and 8/12/22-$3,231.72 DaBella twice tried to remove $9,695.16 (without my permission and done unlawfully) from the same account that I had used to make the deposit. (Proof can be provided, if necessary). Fortunately that account had been closed due to earlier fraudulent attempts and those two payments did not go through. I was very stressed about the way that Dabella had tried to remove these funds from my account. Due to the fraudulent activity the bank refunded the $1,000.00 back to my new account.If this contract is not cancelled. Here are my concerns:About the professional craftsmanship of the service/repairmen who would be installing the windows at my home. Several complaints have appeared regarding this matter. ADDITIONAL INFORMATION ALL READY SEND.

  Customer Answer

  Date: 10/07/2022

  Please add the additional information to this complaint case #: 18183665:

  I have never received information for the patio door handle options:   the style or the color of the replacement to be used.  In fact, I had asked for the accurate measurements of all of the planned windows to be installed.  To date these items have never been provided to me from DaBella?  I was told the master bath window would not be replaced and this would have been a definite deal breaker!  The master bath window should have been included in the price and I must be able to open the (Excalibur style) window for the proper venting necessary according to my ********************** (HOA).  I have had several talks with the DaBella team.  Also, I have talked with DaBella attorney (******************) plus received several e-mails (can be provided, if necessary).  However, she was more concern with the 50% penalty payment of being down or that I follow through with the contract.

  For these reasons mention above is why I decided to cancel the contract and consider this matter to be resolved.

  At this point, Im stressed out and going through so much with DaBella that I decided to inform the BBB of my concerns and hope for resolvement.

  Thank you,

  ***************************

  

  Business Response

  Date: 10/17/2022

  To whom it may concern,
  
  Thank you for bringing this customers concerns to our attention. This project was previously cancelled on 9/12/22. The customer's financing had some complications and the products had already arrived. Due to the refusal of refinancing the job was cancelled outside of recission. We attempted to work with the customer regarding the job, but the customer made threats regarding us coming to the property for any resolution after multiple conversations and attempts. We have attempted to resolve this issue with the customer, but have been unable to come to a fitting resolution. 
  
  Thanks, 

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18183665
  
  I am rejecting this response because: If this contract/order had been cancelled why are the DaBella people still harassing me?   I have never threaten anyone at DaBella.  As usual they continue lied and made false claims about my character.  I would ask in writing to have a signed release that DaBella has not delivered any material and cancel the contract and no need for anyone at DaBella should have a need to contact me in the future.  Thank you! 
  
  ***************************

  Customer Answer

  Date: 10/27/2022

  Case #: ********: I Initial rejected DaBella responds to my request. What I really need is clarity regarding DaBella meaning that the contract was cancelled on 9/12/22. If that is so why am I still being harassed for payment at present? I looking for a resolution with DaBella for closure to this matter. Im getting different mixed messengers and I really need clarity of DaBella meaning of cancel.

  

  Business Response

  Date: 11/02/2022

  To whom it may concern, 
  
  We have been reaching out to the customer regarding the outstanding balance left when the contract was cancelled. The customer signed a contract stating that any cancellations after 3 business days would result in the deposit being kept, as well as the potential for up to 50% of the contracted price to be charged. We do this in order to make sure that any costs we incur from the production of the items and time spent organzing the job can be recovered. 
  
  The job was sold in April and we attempted to get her financed over the course of 5 months and were unsuccessful and during that time her products were ordered at a cost to our company, which is where the remaining balance comes from. 
  
  At no point prior to us cancelling the job for lack of funding was there any communication that the customer wanted to cancel, 
  
  Thank you,

  Customer Answer

  Date: 11/15/2022

  Please re-open case ID #: ********.  Please see the attachments above .  
  Thank you,
  ***************************
  
  

  
  

  

  Business Response

  Date: 12/05/2022

  To whom it may concern, 
  
  Unfortunately there is no response from the customer provided so we are unable to assist without additional details. 
  
  Thank you, 

  

  Business Response

  Date: 12/15/2022

  To whom it may concern,
  
  Thank you for bringing this customers rejection to our attention. We have continued to reach out to the homeowner to address their concerns but are not receiving any contact with the home owner. We would love for them to contact our customer service department or the General Manager of the ********* office at their earliest convenience to help move this along. 
  
  Thank you, 

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18183665
  

  I am rejecting this response because:  I Do Not want to do business with DaBella.  I see All of the complaints that has been registered by others.  This business has not try recently to contact me (as DaBella has indicated) or given me any prove of their services to be done by a Authorized installer, proof of the material that is going to be used.   On May 3,2022 I was told that the master bathroom window would be cancelled due to the size.  I informed DaBella if the bathroom window was not included in the contract I wanted to cancel.  Therefore, on May 4, 2022 I was offer the Excalibur window slider.  In which, I never received in writing from DaBella.  Once again, so many complains have been made regarding their workmanship, their quality for parts that are being used, no guarantees as indicated in the contract for window repairs.  Lastly, NO material has been order (as been indicated by DaBella).  Also,on June 6, 2022, my Son and I had requested from *************************, General Manager at DaBella, the invoices of the products that was custom made?  He never did send this information, but instead he only sent us copies of the call logs.  Once again, I want to cancel this contract.because there are too many problems to resolve.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/07/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered windows April 26, 2022 and paid a $5018.75 deposit for an August install. I still have no windows and have left messages with the sales rep and the ***** number this week and they do not respond. Last time I got someone on the phone was in September and was told they were running behind , but would be done the end of September. I live in *******. It gets very cold here. I was fine with an install of August, may have been ok with September, but now the weather is changing and I suppose I am expected to wait indefinitely for these windows and their installation. I am very frustrated and want my deposit back.

  

  Business Response

  Date: 10/17/2022

  To whom it may concern,
  
  Thank you for bringing this customers concerns to our attention. The General Manager of the ******** office has been working to revoles this issue. Thye have cancelled the prject for the customer, as well as refunding the deposit and sending her a gift card for her troubles. At this time, we consider this matter to be resolved to the best of our abilities. 
  
  Thank you, 

  Customer Answer

  Date: 10/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dabella came out for an estimate on monday 10/3 and I signed their contract. I was already nervous as their price seemed very steep and sales tactic very pushy. I never got a copy of the amended contract or the second contract. That evening I decided the price they quoted really was more than I was comfortable paying. I called first thing Tuesday 10/4 morning to cancel. I had to call a dozen times before I reached a customer service rep. I told them I wanted to cancel, they said they would notate the account and the project manager would contact me and confirm cx. I called later that day and was told that because they noted the account it was proof I'd cancelled before the 3 buisness day cut off and someone would contact me. It is now Thursday 10/6 , I've spoken to two customer service reps, left two voice mails, sent two emails and no one has contacted me to confirm the contracts were cancelled. In the meantime three sales reps have called and asked me if I want an estimate on the project, even though I've told each one to take me off the list. I want confirmation these contracts are cancelled as I did my part cancelling within the 3 business day time frame.

  

  Business Response

  Date: 10/06/2022

  To whom it may concern,
  
  Thank you for bringing this customers concern to our attention. The customer reached out to us on 10/4 to cancel the service. At that time we notated the cancellation and let the customer know that it was within their recision time and that a representative would be in touch, but guaranteed the customers contract was cancelled. We contacted the sales representative that handled the sale to process the cancellation with the customer. The sales agent was unable to contact the customer until today 10/6 and confirmed the cancellation. At this time the account is fully cancelled and the customer is not under contract. This matter has been resolved on our end. 
  
  Thanks, 

• Initial Complaint

  Date:10/06/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To who it may concern,I gave Dabella a verbal cancellation and written cancellation to cancel my contract effective 10/03/2022. Within the 3 days cooling period ******* my right to rescission. In which I wrote a check for $650 and applied for their in-house finance. I have been told numerous times that the General Manager from the ******* location will call me, which I have spoken to the General Manager, and that person said that they will cancel it, but other customer service representatives told me I would get a mail to cancel this contract which is leaving me confused. I will remove this BBB review once I can get a cancellation receipt or a document stating that my case is CLOSED.

  

  Business Response

  Date: 10/06/2022

  To whom it may concern,
  
  Thank you for bringing this customers concern to our attention. We had previously cancelled the customers account and sent a cancellation email confirming this. Due to a representative mentioning a cancel letter, which usually takes upwards of 10 days to get to a customer, would be coming as well. Because they didnt get the letter immeidately they filed the complaint. The General Manager of the ******* office was able to return their deposit check and get a cancel letter in their hands today. At this time we consider this matter to be closed. 
  
  Thanks, 

  Customer Answer

  Date: 10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Case closed.
  
  Sincerely
  

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed a new roof in July 2022, we paid them with two service items noted to be fixed. Replacing the pipe boots on the roof, and cutting back the metal sheeting to inside the gutters. First contact they said it would be 30 days to order the pipe boots, after the 30 days didn't hear anything were total they didn't get ordered. we will get on it, then the last contact on 9/25 they said they get with us within 7 days. Still haven't heard from them. I just want the boots replaced and the metal sheeting cut back.

  

  Business Response

  Date: 10/20/2022

  To whom it may concern, 
  
  Thank you for bringing this customer concern to our attention. We have a team going to the customers home today to perform the necessary services to resolve their concerns. We will be in contact with the customer throughout this process to ensure all issues are resolved.
  
  Thank you, 

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2022, I signed a contract for a shower project. I was assured that the project would be completed no later than September 28. It was strongly suggested that the project would be completed earlier since all of the materials were in the warehouse. I gave them $2500. It was not processed for nearly a month.On September 19, I received a call from *** who was now in charge of the project. She said the paperwork had just been submitted. She could give me no estimate as to a date of completion and was extremely difficult. I asked to speak to a supervisor. She stated that they couldn't do anything, but said she would have them contact me. I called the salesman who told me to contract him any time with questions or concerns. I called him on September 19 and 20, leaving detailed messages (*******************************). He did not return the calls. I did talk to his apprentice, *****************************, on the 18th, sharing my frustration and concern, asking him to give ****** the message. I received no return calls.Hearing nothing, I called *** on September 28, to get an update. She was unavailable. I ended up talking to *****. I gave her all the above information and she assured me she would get back to me on Friday. By 3 in the afternoon, I had not received a call, so I called ***** at ************. She did not answer and I left a message. I would love to cancel this whole thing, but I was told that it was not possible. I have gotten no estimate on the date of completion of the project, and we will be leaving on a trip out of state in two weeks. I have sent comments/concerns via email, to no avail. Any assistance you could provide would be greatly appreciated. I do have all paperwork, but I do not know how to upload.

  

  Business Response

  Date: 10/18/2022

  To whom it may concern, 
  
  Thank you for bringing this customers concerns to our attention. We have been working with the home owner to get her issues resolved. We had a door sent to us, but it was the incorrect style and are waiting for a replacement to arrive. We have been in contact with the home owner regarding this and kept them aware of the situation. We will continue to work with them to get this issue resolved. 
  
  Thank you, 

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18154592
  
  I am rejecting this response because:
  The shower was installed last week with the wrong door. A manager contacted me and said that the correct shower door would not be ordered until I paid the bill. He said that the project was substantially completed and it was functional.  Based on my experience with  this company, I am not assured that the door will be replaced in a timely manner.   I did send an email to the manager stating that I would pay the bill when I received a bill with the anticipated  date of completion.   There is a spot on the floor that needs to be removed. I did include pictures.  I have not signed, nor have I been asked to sign anything,  and I have not received a bill.
  Sincerely,
  
  ************************************

  

  Business Response

  Date: 10/26/2022

  To whom it may concern,
  
  Thank you for providing us the customer response. The General Manager has been working with her to resolve the issues she is experiencing and on 10/20/22 we placed an order for a new shower door. The General Manager also provided the homeowner with their personal cell phone number to ensure there are no gaps in communication moving forward. At this time the homeowner told the General Manager that will satisfactorily closed the BBB complaint. 
  
  Thank you, 

  Customer Answer

  Date: 11/06/2022

   
  Complaint: 18154592
  
  I am rejecting this response because:

  As of this date, 11/6, the project is not complete.
  
  Sincerely,
  
  ************************************

   

   

   

  Customer Answer

  Date: 11/14/2022

  The project  has been completed. 

  *************************************;

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally agreed to receive siding and gutters on 4/21/22. I did not hear from anyone by July, so I called to cancel my request. They said they would get a contractor to start the next week. They came out (with no heads up) for 2 days, then left all the old materials and siding, nails, etc for a week. I called and asked them to get it out of my yard. They picked up the big piles of materials and did nothing else. I picked up the nails, plastic, garbage, etc myself and put my gate back together (dont know why they took it down). I told them the siding wasnt done at that point (old rotted belly band was still up, and trim work was not great in some places, among other things). They installed the gutters and Still hadnt finished the siding. A rep came out and agreed it wasnt finished and created an addendum with pictures and a list of things left to do on the house. I have been contacted every day this week by the company to sign a form from the financial institution to say the work is completed. The form says not to sign until the work is complete. I let him know that, and he agreed several times that the work was not done but insisted I sign the form immediately (tonight) or pay him in full in cash. I told him I would review the forms again and have a third party review. I will not be singling a form stating the work is complete when its very clearly not, and I do not appreciate this associate showing up at my house at 7pm unannounced to force me to sign something or insist on collecting cash from me immediately. This is completely unprofessional and I do not feel safe with this company.

  

  Business Response

  Date: 10/07/2022

  To whom it may concern, 
  
  Thank you for bringing this customers concerns to our attention. We have been working to resolve this customers concerns as promptly as possible. We will continue to work on the issue for the customer and provide a resolution as soon as possible.
  
  Thank you, 

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they promised to have a bathroom installed in my house by AUG 1 2022, its now Aug 28 2022 and they have yet to start install on my home, i try to reach out to them with no response, they wont give me a response. i have already paid 5000$ to ******* and they wont contact me.

  

  Business Response

  Date: 10/06/2022

  To whom it may concern, 
  
  Thank you bringing this customers concern to our attention. At the time of this response we have successfully installed her new bath and based on the customers notes on the completion form, she is happy with the install and completion. At this time we consider this matter to be resolved with the customer.
  
  Thanks, 

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been waiting for windows since March 5 2022. Just learned today the windows are in. Now we just learned it will be another 6 weeks until they can be installed. This is rediculous to wait this long! I am not at all happy. We have other projects that have had to get pushed back because of this. I have called repeatedly asking when the windows would be here only to be told over and over again this or that delay. How many times will the install now be delayed? My trust in your company has failed. I feel you have not lived up to our agreement. Our original install date was supposed to be no later than June! Now I see you are offering discounts on windows. How many orders will you get if people know they will be waiting close to a year?I have contacted customer service several times to no avail. I can't locate contact info for the *** or general manager. We borrowed money for the down payment on the windows (approximately $8900) and have since been paying 5% interest with no product to show for it. I feel this company has not honored the attached contract, as the estimated start date was June 10, 2022. 3 months was a reasonable amount of time considering the economic climate at that time. However, we've been given an install date today of November 7, 2022.

  

  Business Response

  Date: 10/07/2022

  To whom it may concern, 
  
  Thank you for bringing this customers concerns to our attention. We have been working to resolve this customers concerns. The damaged window was shipped today and once the full order has been received we will be placing this customer as our number one priority for install. We will contact the customer once the window arrives to schedule out the installation. 
  
  Thank you, 

  Customer Answer

  Date: 10/08/2022

   
  Complaint: 18142949
  
  I am rejecting this response because:

  On 9/28/22 we got a phone call from Dabella saying our windows were in (*****) and they gave us an install date of November 7. No one has ever contacted ** or informed ******* broken window. Every time we contact them about the ************** given a different story. We were told it was supply line issue. We were told the windows were done but didn't get on the truck. We were told the windows were on the truck but no driver to get them here. We were told they were on the way. We were told they were here. If they were here on 9/28 then why arent they getting started? I'm tired of excuses and no results. This has cost us time and money as we have waited more than 7 months now.
  
  Sincerely,
  
  ***************************