Complaints

This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DaBella

  3495 NE Aloclek Dr Hillsboro, OR 97124

  
• 

  DaBella

  4200 6th Ave SE Ste 309 Lacey, WA 98503-1043

  
• 

  DaBella

  1141 N Edison St Ste A Kennewick, WA 99336

  
• 

  DaBella

  10095 W Emerald St Boise, ID 83704-9754

  
• 

  DaBella

  1825 N Hutchinson Rd Ste 201 Spokane Valley, WA 99212-2458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used DaBella in the past to replace the windows in our home. The work was great and fast. Since the experience with the windows was good, we decided to have them put new siding, box in the soffits, and replace the gutters. Upon calling them, they sent out someone to provide the information that we were seeking. We agreed on a time and fee to get this project done. The date was scheduled to begin on July 11th. While we were on vacation in in May 2022, we received calls stating that the contractors were at our home to start working on the gutters. After reminding them that we were on vacation and that the siding needed to be done first, things stopped. The dated came and went to start the siding project. Many phone calls were made over the next several days, supplies were delivered, but no one showed up. Contractors showed up 2 days early, after the date was rescheduled, without any notice or phone call from DaBella or the contractor, which resulted in one of us staying home from work for the next 2 days. Very sloppy removal of the old stuff, no clean up done when job was finished. There were nails, paper, scraps of siding pieces left everywhere. The finishing touch *** on the painting are horrid. Approximately 2weeks after the siding was done, we contacted DaBella regarding the gutters. It was several days, if now weeks, before someone came to do the gutters. They only put gutters on the front of the house due to there not being enough space between the porch roof support beams and the eves, to put new gutters up, even though we were told that they could put gutters up on the back. We have to con tact another gutter company to do the back of the house. The gutters leak, the silicone is coming off where they put it on the facia. The contractor showed up stating that he would come fix the paint, that was 2 weeks ago. 1 contractor showed up for 8 minutes to fix the gutters on 9/22. Someone else was to be here today, 9/27. but no showed. Have more, no more room.

  

  Business Response

  Date: 10/07/2022

  To whom it may concern, 
  
  Thank you for bringing this customers concerns to our attention. We are still working to resolve the customers concerns and will continue to work towards a resolution. We will provide an update once we have additional information to present. 
  
  Thank you, 

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18139637
  
  I am rejecting this response because:

  Appointments that were scheduled for someone to come to my home last Friday. September 30 was cancelled, and we were not notified until we called to ask when the person was going to be at our house. We were told that our point of contact was transferred to a guy named ****, General Manager at the ******* office and that he would contact ** the next day, Saturday, October 1. We were told that he was out sick and would be returning the next day.  As of today, October 7, no one has contacted us, and the issues have not been resolved. I have pictures that need to be uploaded on to my computer.
  
  Sincerely,
  
  ***** & *******************************

  

  Business Response

  Date: 10/20/2022

  To whom it may concern, 
  
  We are sorry that the customer has continued to experience issues with contact. The General Manager of the ******* office will be reaching out 10/21/22 to work with the customer to address their concerns. We will continue to work with the customer to resolve their concerns. 
  
  Thank you, 

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18139637
  
  I am rejecting this response because: no contact was made on 10/21/22. Getting tired of the run around. 
  
  Sincerely,
  
  ***** & *******************************

  

  Business Response

  Date: 11/03/2022

  To whom it may concern, 
  
  Thank you for providing the customers response. The issue at hand is that the facia on the home is rotting and causing the gutter to "leak". New facia was not a part of the contract the customer signed, so we did not replace them during the installation. There are not any issues with the gutters or siding themselves, just the facia. We attempted to explain this to the customer, but when we did so they hung up on us and filed a BBB complaint. We have done everything we agreed to with the customer in the contract and at this time there is nothing further we can do as we consider this issue to be resolved per our contractual obligation. 
  
  Thanks, 

• Initial Complaint

  Date:09/27/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sat threw 2 hours of the sales men, we agreed upon a price, we signed a contract, they took my deposit, financed me, then 2 weeks later called and said they couldnt do the job unless I pay MORE money! Contracts mean nothing to them and thats a real shady way to conduct business!

  

  Business Response

  Date: 10/06/2022

  To whom it may concern, 
  
  Thank you bringing this customers concern to our attention. The sales representative quoted the customer an incorrect price when pitching the sale, which is of no fault of the customer. When we tried to reach out to adjust the price to reflect the correct price, the customer declined. We then cancelled her contract immediately. They were emailed a copy of the cancellation on 9/27. The customer is not under contract and does not owe anything. 
  
  Thanks, 

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  What they did was bait and switch, you high pressure sold me into a contract that night, got all of my info, ran my credit, took my deposit, then tried switching the price at the last minute! If you had quoted me a different price that night I would have said no and never given you all my info! All I want is for this company to honor the contract and do the job at the price we agreed upon the day we both signed the contract, instead I get canceled because I didnt fall for their bait and switch tactic! 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with this company on 11-2-21. The work was to begin 5-19-22. From the time of signing the contract until the middle of January, 2022, I was never contacted by the company to let me know the progress of my windows. I called them and said I wanted to cancel the contract for their lack of communication. I was told it was too late for that and that the windows were already being manufactured. I contacted them again several times before the installation was to take place and was ***** told the same thing. I had surgery the middle of May and notified this company I would need to change the installation date out about 2 weeks. They said they would call me to set up another day. I never heard from them and about mid-June my doorbell rang and there were two men at my door stating they were here to install *** windows. I told them I was supposed to have been called but never received a call from DaBella, Alside (maker of the windows) or the installer, **** (unknown last name) but since they were already here, to go ahead. I had oak trim around the inside of the windows which was removed with no care breaking many of the boards. Removing the windows caused damage to the outside of my home which is stucco. inside trim, which was oak, was replaced with pine which was not acceptable. The grout work on the outside of the windows was done so sloppily that a first grader could have done better. These windows cot me $37,652 plus $19.513.50 interest making a total of $57,172.50! ****** with DaBella said I would be getting a $6,000 refund. Not received yet! I have been back and forth with DaBella and Alside but am always told they are waiting for word to get these windows done correctly including replacing the pine trim with oak. it's now been another week since hearing from anyone. I need help to get a fire lit under these people to get my window installation done to my expectations. I have been making payments to ****************** since May, 2022.

  

  Business Response

  Date: 10/06/2022

  To whom it may concern, 
  
  Thank you bringing this customers concern to our attention. We have been working with the customer to resolve her issues, but they are experiencing delays with our manufacturer, not us as a company. The General Manager reached out to her today and spoke with her and arranged a meeting for 2pm 10/7/22 to sign the settlement agreeement and ensure the refund they mentioned is honored. We will continue to work with this customer to address all her concerns. 
  
  Thanks, 

  Customer Answer

  Date: 01/18/2023

  Today I reached out to my local BBB only to find out that my above complaint against Da Bella was closed on 10-6-22 due to you folks not receiving a response from me.  I utilize gmail for my messaging and I honestly did not see the messages sent to me regarding said complaint.  Gmail only shows me 30 messages at a time and I didn't see them.  

   

  Please resend the complaint response from Da Bella as I have had absolutely no contact from them.  I initiated contact again to ******, the representative from Da Bella, but did not receive his response.  I did get a phone call from **** (the new Da Bella representative) stating that he read the message I sent to ****** and he wanted to let me know he would see that things would be taken care of.  I even sent him photos of the unprofessional installation of the windows.  I then called ****** with ****** Windows, the company that fabricated the windows, to ask for the name of the installer, his business name and the date of installation.  This was on January 11,.2023 and to date I have not had the courtesy of his reply.

   

  Due to nothing being done on the part of Da Bella, AlSide Windows and the installer, I would like to reopen this complaint.  I have thus far paid $13,000 against the cost of these windows of which $1,266.55 has been used for "finance charges". With a high credit score, I should not have to pay such exorbitant finance charges.  I'm trying to pay these windows off quickly so that the "finance charges" don't eat me up alive!  Total finance charges for the term of this contract are $19,513.50.

   

  Thank you for your help in this matter.

   

  **********************************   

  

  Business Response

  Date: 02/01/2023

  To whom it may concern,
  
  Thank you for providing us with the customers response. The new General Manager of the ******** office has been in contact with the customer and our last point of contact was for the customers personal friend, who is *********, was supposed to contact the office to discuss the repairs, but we have not heard from them. The General Manager will be reaching back out to ensure this happens as soon as possible. 
  
  Thank you,

• Initial Complaint

  Date:09/26/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with ********************** on 8/18/2022 for the replacement of windows in our home. The critical decision point for us to choose ********************** was they confirmed they could replace our current windows, including large picture windows, with the same sizes and configurations "like for like". The Sales representative measured all the windows and quoted us a total sales price with no mention of any potential problems or issues. Based on **********************'s assurance, we submitted a deposit for $25.000.00 to initiate the contract. On 9/8/2022, manufacturing representatives from ********************** came and did a "critical measure" to insure the factory had the exact information needed to build the windows. There was no mention of any issues with the sizes of any of the picture windows measured. We also added an additional window because we wanted to insure all the windows through-out our home were "like for like".On 9/20/2022, we were informed that 2 of the windows could not be built as measured and quoted. Based on this information I requested that ********************** issue a refund of our deposit as they could not fulfill the contact as written and agreed. Again, we signed based on assurance from our sales rep ********************** could replace the windows "Like for like.On 9/21-23/2022 ********************** proposed alternatives that were NOT "like for like". The replacement windows proposed would include end vents which we stated specifically we did NOT want. I have spoken with representatives from ********************** on multiple calls, and they are unwilling to provide a refund, and insist we compromise to there alternatives. Compromising for an alternative suggested is unacceptable. We would prefer to stay with our current windows and continue to look for acceptable replacement alternatives.

  Customer Answer

  Date: 09/29/2022

  Hello BBB resolutions team,
  Please note that case #******** has been resolved.
  DaBella responded promptly to our complaint and agreed to provide a full refund of our deposit within 2 weeks.
  
  Thanks and regards,
  *************************
  

  
  

• Initial Complaint

  Date:09/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I called dabella for windows replacement quote.After a bunch of times insisting, calling and texting me finally we got an agreement about pricing and labor date ****** was the leader and ****** was helping him but in the end ****** took over, saying this,I pay a deposit of $650.00 following signed a contract on May 20 2022 I explained my concerns and how important was the date of the installation ****** the sales man promise me that no longer than 3 months everything will be performed and finish that date supposed to be over a month ago with no update at all, call or else I got very disappointed and I decided to contact them let them know that I'm not longer interested to do any business with them they not only not fail on their commitment with the date but when they received my message of cancelation because they were unable to do the work when they supposed to do it (failing with their responsibility and word)Some guy named ***************************** call me to treating me saying that if I cancel my contract the will no only not give me back my deposit of 650 dollars but also they will make pay 50% of the debt because they already did an investment which like I said before no update or call at all since 05/20/22.Now suddenly after my call for cancelation they magically have "some" in of the windows started but they still not know when the were able to start my house because the have some delays which they never informed or updated **** don't want to do any business with this company they lied to me and is not my fault that their production is delayed ****** gave a date and they fail to accomplish this, I want my deposit back and make sure that they will not charge me 50% of the amount because it was not me who fail, it was them and the company employees are full of lies and no honesty at all.

  

  Business Response

  Date: 09/27/2022

  To whom it may concern, 
  
  Thank you for bringing this customers concerns to our attention. On 9/26/22 we reached out to the customer to resolve their concerns. We came to an agreement to cancel the customers contract and refund their deposit in full. The customer was satisifed with this resolution. 
  
  Thank you, 

• Initial Complaint

  Date:09/21/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -- Sales pitch took over two hours! My appointment was scheduled for 6 or 7pm (can't remember but it was in the evening). I didn't expect them to be there past 9pm and missing dinner. -- Once the contract was signed I had to keep following up on when true measurements would be done. The sales rep kept saying it would happen soon, but it took almost 2 months to get it done. -- My installation had to be stopped due to no permit. Just because most jurisdictions don't require a permit, why would Dabella not do their due diligence to check? I don't even know if I need a city inspection!-- At time of signing the contract I was told that installers worked for DaBella but the crew was actually subcontracted with extremely hard accents and could barely communicate (they were nice overall). -- I was told by their lead that they would come to complete an inspection but I haven't heard anything more about it. --- **************** states that the paperwork I signed at the end was that an inspection was completed. Yes, I did my best to inspect it myself but never was there a company or city inspection. I am not an expert in windows! How do I know what to look for??-- The contract states that the area would be magnetically checked for any remaining nails/hardware. I never saw that happen (I cameras in the area). I have two small kids and this is dangerous! -- The wooden floor in my bedroom was scratched and still waiting to hear back on compensation. I have paperwork to prove that I had them refinished less than a year ago.-- ****** in the bedroom was also scratched. -- One screen was delivered incorrectly. Still waiting for it to be delivered and installed -- yet they say my project is "completed".-- Some windows turned out to be a few inches wider than my cellular window shade no longer fit (they are too small now).-- Many promises were made that have not been fulfilled to expectations. I have to fix and replace items due to this installation.

  

  Business Response

  Date: 09/27/2022

  To whom it may concern,

  Thank you for bringing this customers concerns to our attention. A representative of our company reached out to discuss the issues with the customer and she stated she only filed the complaint due to us not responding to her issues sooner. We were working on them internally but she wasnt given a timely update, so she filed the complaint. We have spoken to her today and she is aware we are working to resolve all her concerns and stated she will be closing the complaint. At this time we are working diligently to provide an adequate resolution for the customer and will keep in constant contact until the matters are resolved. 

  Thank you, 

  Customer Answer

  Date: 09/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  As mentioned to the company, I will not remove any reviews in lieu of resolutions. I promise to update all reviews with results of the resolution once completed. I believe in transparency and accountability. I feel it's important to show the general public if and how a company does to remedy situations such as mine. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/19/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DaBella sends salespersons into mobile home parks to apply pressure to elderly persons, including persons living alone on fixed incomes and persons who are not able to understand the implications of financing or cancellation terms, to purchase services they cannot afford. In this case, the terms call into question the elderly person's ability to pay for food, utilities and jeopardizes their ability to live. Despite incurring no expense themselves, they hold the vulnerable elderly person to abusive cancellation terms, 1/2 of the full cost of the contract, continuing to apply predatory sales pressure. These practices, taking advantage of the elderly and putting their health and stability at risk, are predatory at best. We request to be released from the predatory contract, with full deposit returned.

  

  Business Response

  Date: 09/20/2022

  To whom it may concern,
  
  Thank you for bringing this customers concern to our attention. A member of the local office reached out to the customer today and was able to resolve her concerns. We offered a full refund and cancellation of the project. The customer has emailed you directly asking to withdraw the complaint due to our "courteous customer service and willingness to address these concerns". At this time both our company and the customer consider this matter to be resolved. 
  
  Thank you, 

  Customer Answer

  Date: 09/21/2022

  Good afternoon.

   

  DaBella has agreed to the requested resolution including a full refund and cancellation of the contract.  I like to withdraw the above complaint, complimenting DaBella’s courteous customer service and willingness to address these concerns.  Their understanding and quick response is greatly appreciated.

   

  This is in regards to complaint# ******** by **** ********, **** **** *****, Grants Pass, OR against DaBella, Hillsboro, OR 97124.

  
  Best Regards,

   

  **** ********

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April, I met with sales person ******* and signed a contract for 2 new windows and a new sliding door and also put down a deposit on the project but since then, I have not heard from the business. I email for updates but don't receive a response as to why there's delays. I feel like I'm being scammed.

  

  Business Response

  Date: 09/20/2022

  To whom it may concern, 
  
  Thank you for bringing this customer concerns to our attention. The General Manager reached out to the customer on 9/14/22 3 times to notify them of the scheduled delivery date of the windows in order to resolve their concerns, but was unable to reach them and left a voicemail with details. We have attempted to call him 3 more times today, 9/20/22 and left another voicemail. We will continue to reach out to the customer to get this issue resolved. 
  
  Thank you, 

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 18023378
  
  I am rejecting this response because: I talked to ****** the first day he tried to get in touch with me, not sure why they're saying I never answered.  I saw he tried to call me today but I am on vacation.  When we talked before, he told me sorry you haven't been kept in the loop but there's nothing he can do to expedite the install.  Their estimated install date is causing problems because I am planning to leave the country by mid-October for an undetermined amount of time to visit family and would really like this completed before I leave.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 10/03/2022

  To whom it may concern,
  
  Thank you for providing us with the customers response. We have been in touch with the customer regardings their concerns and have a current installation date set for 10/6/22. Hopefully this helps to ease the customers concerns. 
  
  Thanks, 
  
  

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I ordered 4 windows on 4/1/2022 and were promised a timely and professional experience; however, it has not been either. It is September *************************************************************************************** and installed. Since April we have received very limited updates unless we call. When we do call, they tell us that the project manager is busy and will call us back; however, it seems that they are avoiding us. My wife and I were told that if we were to cancel our contract due to their inability to update us or provide us with a set install date, we would have to pay 50% of the project and window. I do understand that our contract states that if we cancel our job, we are to pay 50%; however, all I want is for the job to complete so that we can move on an never use this company again. We have made multiple attempts to try and resolve the issue but there is no follow up or resolution. We have made calls, filed complaints, and posted reviews and we continue to be avoided. Dabella claims to be a family with their customers; however, I feel this is not the case. On their website it states that their Values are We lead, we care, we grow this also seems to not be the case. If I could get some form of resolution that would be great.

  

  Business Response

  Date: 09/20/2022

  To whom it may concern, 
  
  Thank you for bringing this customer concerns to our attention. The Office Manager for the ******** office reached out to the customer on 9/14/22 and confirmed that we did in fact ship the windows on 9/13/22. There was confusion on the installation date due to a misunderstanding at the point of sale, but we were able to clear that up. As this time we have resolved the issue with the customer and will continue to be in contact regarding the installation moving forward. 
  
  Thank you, 

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 18022362
  
  I am rejecting this response because: There has not been a resolution for the windows. We did receive a call from the company telling us that the windows has shipped but they did not give us a tentative install date. They had also offered a discount off the windows but we have not received any paperwork to support the offer. Also, I feel that they are placing blame on us the customer for their lack of communication and promise from the salesman that the windows would be ready for install 90 days from the day of order. There in fact has not been a mis-understanding at the time of the purchase and it is insulting to place blame on my wife and I for the company's lack of communication and value to their customer. I would like to know a tentative date for install or the actual date of install. I also would like paperwork to support their discount they had offered my wife at the time of the call back. So unfortunately this has not been resolved.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/03/2022

  To whom it may concern,
  
  Thank you for providing us with the customers response. Our team has spoken to the wife of the person filing the complaint (Contract ******) and filled her in on the details of the delays and that once the windows arrive we will schedule the install. Once the install is completed we will be offering the reimbursement for delays, hence the lack of an addendum at the current time. We have at no point placed blame on the customer for anything that has taken place nor the delays, these have been due to supply chain issues with the window manufacturer. We will continue to be in contact with the contract holder to ensure they are kept informed about the delivery of windows as soon we are notified. 
  
  Thanks, 
  
  

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18022362
  
  I am rejecting this response because: I respectfully reject the response from Dabella as we have now been told that there is a shortage of installers. The company has been in better communication with my wife and I since reaching out for help from the Better Business Bureau. I will accept their response once the project has been completed and their are documents to support the discount. I honestly do not trust this company and would feel more comfortable if we continue our contact through the BBB as it has helped with communication between us and Dabella. Again, once the project has been completed and we have moved on from this company I wish to continue communicating through BBB.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We asked for someone to come out so we could get a safe senior citizen walk in shower. My wife has bursitis, Fibromyalgia is 73 years old. She has a difficulty getting into the shower Dabella installed. They claim they sent people out to our place several times in after the shower was installed. ****% of the time we have someone at home. We were not called about anyone coming out. No one came to the door, dogs always bark we got 4 ******** terriers and our son resides in a tiny house on our property and here all the time he might go to town once a month.I have been working outside a great deal on many projects and. There is always someone hom it is very rare when there is not anyone here. The Senior citizen walk in shower was installed poorly it was supposed to be a 4" pan but they wrote 5" on one part and 4" on another in the contract, which we understood that it would not be any higher from floor to threshold in and out of the shower. When the installment shower was finished it is threshold of **** inches. My wife cannot get in and out safely the step is too high in and out of the shower even with the grab bars. The whole point is to get something in that is easy safe step into the shower and out. The shower doors were supposed to be "obscure" but are what they call "raindrop" My wife is the only female in a household of 4 men residing here. Our old ************ had doors that were opaque/obscure. These doors you can clearly see someone in the shower and anyone outside. Not obscure or opaque. The original shower doors had handles inside and out for grabbing onto while in the shower. We wanted hot and cold water faucets. One for hot one for cold, They put in some weird faucet that you have to adjust not to get scalded or frozen. We have a lot more info your stupid site does not let us put in her that clarifies things so attaching a file with more some will be redundant. Hillsboro Ore HQ said ******* valley needs to do it over at their cost not ours ASAP!

  

  Business Response

  Date: 09/20/2022

  To whom it may concern,
  
  Thank you for bringing this customers concerns to our attention. Several members of our team, including the Office Manager Supervisor for the ******* office, have been in contact with the customer and we are working diligently to resolve their concerns. The Office Manager spoke to the customer on 9/14/22 to help resolve their concerns and has been working with the customer since to ensure they are satisfied. We have another follow up call with the home owner scheduled 9/21/22. We will continue to work with the home owner to get all their concerns resolved to the best of our abilities. 
  
  Thank you,