Reviews
This profile includes reviews for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 5,524 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMatthew W
Date: 01/27/2023
2 starsMatthew W
Date: 01/27/2023
I called the office in November 2022. I had windows and a roof put on was feeling since they did a good job on both those I would reach out to them to put siding on my house. I called in November talked to an associate set the appointment up to have some one come out. He never showed up. Later that day I called back they set another appointment up no one never showed up. It is now January 2023 and I've left numerous voice mails asking if someone could give me an explanation or some idea what is going on.This is real upsetting I have put out good money on this company and to have them treat a valuable customer is very disturbing. It leads my to see if I can find another company and going they can do as good of job this company had dinner and work with me to.*************************
DaBella
Date: 02/03/2023
Thank you for your comment, *******. We have tasked the ************** with reaching out to you ASAP on this.Review fromMary R
Date: 01/27/2023
1 starThe installers don't speak English didn't clean my windows and one of my windows was broken and the company never even called me and it took 6 months to get my windows put in after I had to call and harass them And now you can't get ahold of them cause they don't answer their phone and then you talk to the customer service they send him an email and they don't call you back dudo not use this company they ****Review fromJacqueline R
Date: 01/27/2023
1 starJacqueline R
Date: 01/27/2023
I cannot reach anyone, they hang up when I try to call. Can get no info or money back.DaBella
Date: 02/03/2023
Thank you for bringing this to our attention, ******************. We have tasked the ********* office with reaching to you ASAP on this.Review fromValerie K
Date: 01/27/2023
5 starsValerie K
Date: 01/27/2023
Just had great presentation from ***** about DaBella windows. Very impressive not only the product but how ***** presented himself and the company!*******DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!DaBella
Date: 01/27/2023
*******, thank you so much for the wonderful review! ***** enjoyed getting to know you!Review fromrosemary s
Date: 01/26/2023
1 starWe purchased windows from dabella two years ago. The window has to be Pushed on to secure lock. I sent email October 2022 there was an automated response they would reach out in ten days. Ten days later sent another message and received same response. I then called and they wanted pictures and utility bill confirming ownership. I sent in. Waited for reply ,called again and said waiting on parts. I advised it is an adjustment only ( ********** resolved same issue in a week) they advised that they had six weeks to respond. I waited the six weeks and called in on week seven and they advised me to call again in one week. I feel like they are just stalling until I give up. It is now late January and Ive been waiting since late October. Im just grateful I went through ********** for the rest of the windows.Review fromLuz V
Date: 01/22/2023
1 starWe did not get what we were offered. They did the siding on top of the old one we had. Only 1 person showed to work the 2 weeks. They lost my door bell, and front light. They took of the door from the fence, and light and did not put anything back. It took 1 month to refund me after a fight for what I paid to have my house back with lights and a door for my fence. I will not recommend or use this company again.Review fromPamela B
Date: 01/22/2023
1 starI had an appointment with them on Friday at 2:00 for an estimate. My son in law took time off work to be there with me. Nobody showed up or called. Wasted my afternoon waiting for them. I will be telling anyone who ask not to do business with them.Review fromWendy V
Date: 01/20/2023
1 starThis company is the worst at communicating, if I could give them negative starts I would . No one communicates with you and they sub contracted with a company that left trash all over my yard and neighbors yard . When I asked the general manger this issue he basically told me to have them pick it up and they would clean up the mess at my house. Well here we are 48 hours later and I havent seen a soul. Do not waste youre time and money on this poor excuse of a so called business .Review fromJoan P
Date: 01/20/2023
1 starJoan P
Date: 01/20/2023
We started with DaBella on October 13 2022. This is the ***** office on ********************************************. Received an email on the 19th Oct. Stating they accepted the $3000 down payment on the windows. Estimated start date was 12/08/22. There has been no communication since the email on 10/19/22.We both tried to phone but ******* couldn't connect. Contacted BBB and received a call from DaBella next day. Message stated to call back on same # that didn't work. I called # that was left on my phone and talked to someone at DaBella BUT he tried to connect me to customer service and couldn't. Told me to call same # I have tried before. Would appreciate help. Poor way to run a business!!!DaBella
Date: 01/20/2023
Thank you for letting us know this, ****. We have tasked the ***** office with reaching out to you ASAP on those windows. It appears that we are unable to call your phone (perhaps it's a blocked number?), but we can certainly contact you via text.Review fromSally M
Date: 01/19/2023
1 starSally M
Date: 01/19/2023
If you could use "0" stars that is what I would give DaBella! After spending $43,000+ on windows in September 2022, they needed to reorder 2 windows that didn't work, replace some screens and fix the gap problem in the material surrounding the half-round window. We were suppose to get a call from supervisor in October regarding fixing material around 1/2 round window. The 2 replacement windows were supposed to be put on "******************** and should take 4-6 weeks they said. We have heard nothing and have called them repeatedly and told we would get a return call. Called in October, November, December and now January 2023!! What is so hard about giving a customer a return call? Sometimes when calling them get cut off during transfer or are they just hanging up?? Dabella has absolutey the worst customer service we have ever experienced! I certainly wouldn't recommend them to anybody and would warn anybody considering their services to think twice! An unhappy customer here!DaBella
Date: 01/20/2023
Thank you for alerting us to this issue, *****. We have tasked the ******** office with reaching out to you on this. Expect a call or a text very shortly.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.