Business Profile

Gift Store

Harry & David

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

370 total complaints in the last 3 years.
245 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/04/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out as I had a gift sent to me from my work from Harry & Davids and the box arrived on Monday absolutely destroyed (and opened). Most of the contents surprisingly seemed fine except the fresh pears were destroyed and bruised. I am trying to find out what my options are for fixing the situation and perhaps getting more pears/replacement pears sent? This was a gift from my company. I have tried for 3 days via Apple Business Chat to get in contact with them and they keep closing out the requests before I can fully respond. Its taken them 24+ hours at a time to respond to my message to them, and then they give me just 4 minutes to respond before closing out the chat and me having to start all over again. An agent messaged yesterday and said "thanks for patiently waiting. I have already updated the arrival date of your order to 12/12/24. can I help with anything else." then closed out the chat because I did not respond in 4 minutes. I have no idea what that means.. is something coming on 12/12? what is coming? do I have to pay anything? as I stated this was a gift that was sent to me that was damaged during shipping (I have the photos to prove it too which I have sent them too). I just got on their website chat to try to get someone and I've been waiting for over an hour now and no one is responding. I have no idea who else to turn to in order to get this resolved. It is a beyond frustrating customer experience. There are no phone numbers for me to call either to get a person on the phone. my options are apple business chat, or computer chat.
Business Response
Date: 12/11/2024
Dear ***,

Thank you for reaching out to us. We sincerely apologize for the way your gift was delivered and for the experience you've had with us in trying to rectify the issue. However, we have processed a replacement at no cost to you or the customer and it's scheduled to arrive by 12/16/2024.
Again, we apologize for any inconvenience this issue may have caused and hope you will continue to shop with us for your gifting needs.
Sincerely,
******* *.
Harry and David
**************************** Enterprise Customer Care
Customer Answer
Date: 12/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Ben
Initial Complaint
Date:12/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been trying to correct and finalize a corporate gift basket order (42 recipients) since October 31, 2024 It's been a time consuming night mare Now, again today, as I am on hold for over an hour to finally PAY the order and correct one employee address, I am told the Harry and David employee who has ignored all my emails this week to finalize by getting a correct update invoice and the LIST of recipients/addresses has ILLEGALLY USED MY CREDIT CARD they had on file! I was not even planning using that card. Her name is KYACHE WEST ********************************
Business Response
Date: 12/13/2024

Dear *****,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order.

Your husband has contacted us and resolved these matters.

Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon.

Sincerely,

***** *.
Executive Services
Harry and David
Customer Answer
Date: 12/16/2024

Complaint: 22639027

I am rejecting this response because:
Your reply was a total lie. My husband never contacted you. In fact hes unable to due to illness
No one resolved the ongoing problems ever.
You illegally used the credit card you had demanded well before we reviewed and approved the order.
miserable experience and now the big lie?
this is our last corporate order and I am letting my 30++ thousand followers on ******* know about your one star reviews online everywhere and my own six week ordeal.
shame on you all.

Sincerely,

***** *****
Business Response
Date: 12/20/2024
Dear *****,

Thank you for contacting us regarding your order. I would like to first offer my sincerest apologies to you. We were told your husband contacted us on 12/4, and called in the card number for payment.
We value our customers and strive to deliver smiles with each order. We would not purposefully do anything fraudulent to our customers. Please contact us and we will work with you to resolve this matter. Our number is ************.
Again, we apologize for the inconvenience this matter has caused; and hope to hear from you soon.

Sincerely,

***** *.
Executive Priority
*****************
Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with harry and David on November 22nd and cancelled within the 15 minute window once I realized how high the shipping charge was. The cancellation went through but the payment was taken out of my account and remains in a pending status since that date. I've called the customer service number three times only to het a different answer each time. They clearly have no idea how to return my money to me. I have proof that my order was canceled- merchant does not dispute the cancellation however they refuse to return my money to me.
Business Response
Date: 12/04/2024
Dear *****,
We are very sorry for the delay you have experienced in obtaining your refund for the cancelled order.
The form of payment was ****** . Our records indicate that there is a zero charge on your account.
Please check with your financial institution to obtain an update on the pending charge as we do not have an existing one holding on your account at ********************** and David.
Sincerely,
****** R
Enterprise ****************** Specialist
*******************************************
************
Customer Answer
Date: 12/05/2024

Complaint: 22638948

I am rejecting this response because:
****** was the first call I made to get my money back. I also called my bank. Both were unable to assist because of the pending hold status the payment is in. A charge cannot be disputed in the status in which you are holding my money. I would still need action on your part to be able to move forward with any type of dispute. ****** and *************** have given me the same response. It is an issue on your end that must be addressed to move forward. Please check to how you are holding the payment and update the status so I can at the very least dispute the charge with PayPal.
Sincerely,

***** *********
Initial Complaint
Date:12/03/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 15, 2024 I placed W00671671311865 with ***** Flowers for a Harry and David Gift Basket for Thanksgiving. I was guaranteed delivery on November 26, 2024 or before. We are now 1 week later and the items haven't even shipped. On the order confirmation page, it states that the items are still 'confirmed.' Today I reached out to ***** Flowers customer service via chat and they told me that there is nothing they can do and I have to contact Harry and David. I spent 2 hours waiting for someone to answer my chat from Harry and David and once they did, they immediately exited out of the window which forced me to open a new chat with customer service and wait again. I spent another hour waiting for help and no one answered any of my messages.I am still without my order and i've now wasted almost 4 hours trying to figure out where the order is. I am hopeful that Harry and David will rush fill and ship my order as well as provide a goodwill customer service gesture for the failed guaranteed delivery as well as the horrific customer service I endured.
Business Response
Date: 12/04/2024
Dear *******,
Thank you for reaching out to us. I am very sorry your order was not delivered and for any other inconvenience this may have caused you. We are working on getting a replacement order sent out for you and will update you with replacment order information as soon as possible. Again, I am very sorry for any inconvenience this has caused you.
Sincerely,
******** *.
Harry & David
Executive Services
Customer Answer
Date: 12/04/2024

Complaint: 22635997

I am rejecting this response because:
It's now been a full 24 hours and i still don't have an order number or any kind of replacement information. I find it hard to believe this would take longer than a few hours to process a new order.

Sincerely,
******* ******
Business Response
Date: 12/14/2024
Dear *******,

Thank you for contacting us. We are truly apologetic for your order experience with us. We have carefully reviewed your order situation. We will contact you directly to provide a detailed update of the order situtation. We are immensely appreciative for your continued paitence and understanding with us regarding your order. Please feel free to contact us back to receive further assitance as needed. Thank you again and have a great day!

Sincerely,

********* *.
Executive Services
Harry and David
Customer Answer
Date: 12/14/2024

Complaint: 22635997

I am rejecting this response because:
The business refuses to make good on their purchase agreement. While they say they are sending another basket, I have no order number, no confirmation and no one to contact. This has been a disaster and continues to be an absolute horrific customer service experience.
Even the CEO refuses to comment...

Sincerely,
******* ******
Business Response
Date: 12/20/2024
Dear *******,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a replacement order to arrive by 12/24/24. You can track your order at ******* using tracking number 713301925425.

Again, we apologize for the inconvenience this matter may have caused; and hope to hear from you soon.

Sincerely,

***** *.
Executive Services
Harry and David
Customer Answer
Date: 12/20/2024

Complaint: 22635997

I am rejecting this response because: I was promised via executive team 2 orders coming to my house and I only received 1. While I certainly appreciate the 1 order, this truly has been a disaster. When can I expect the second order they was guaranteed before Christmas?

Sincerely,
******* ******
Business Response
Date: 01/15/2025
Dear *******,

Thank you for reaching out to us. We're very sorry your order was not delivered and for any inconvenience this has caused. We do show the second re shipment will be delivered on 1/23/2025. Although an apology does not make up for your disappointment, we want you to know that we are truly sorry.

We hope to better assist you in the future.

Sincerely,

****** *.
Harry and David
Executive Priority Services

Customer Answer
Date: 01/15/2025

Complaint: 22635997

I am rejecting this response because: again, here is Harry and David admitting nothing has been shipped and we still don't have order tracking information or anything to prove an order is being sent out. I did receive 2 items in the mail back in December so clearly they are capable of shipping some items out.
Sincerely,
*******
Customer Answer
Date: 01/24/2025
Both packages were delivered to home. Albeit they still weren't what was promised but at least something was sent out
Initial Complaint
Date:12/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a fruit of the month club subscription, received the first month and then didn't receive anything the second month. There doesn't seem to be a way to contact customer service without waiting on hold for 4 hours, or on chat for at least 4 hours. At this point, because of the lack of customer service, I would like to just cancel the remaining 11 months of subscription and receive a refund.
Business Response
Date: 12/11/2024
Dear *****,

Thank you for reaching out to us. We sincerely apologize for your experience with us and for the issues you've encountered with your Fruit of the *********** However, as requested, we have cancelled the remaining shipments of your gift club, and a pre-authorization charge will fall off within 3-5 business days.
Again, we apologize for any inconvenience this issue may have caused and hope you will continue to shop with us for your gifting needs.
Sincerely,
******* *.
Harry and David
**************************** Enterprise Customer Care
Customer Answer
Date: 12/11/2024

Complaint: 22634500

I am rejecting this response because: They charged me ****** on October 7th for 12 boxes of fruit over 12 months, plus one separate box of peaches. I received the peaches, and the October box from the subscription. I received nothing in November, and have not received any shipping information for the December box. The business response is that they will cancel future shipments. I see nothing in the response about refunding my money that has already been paid to them....only that they will cancel future authorizations. But there should be no future payments as I prepaid for the entire year, plus shipping on 10/7. So I am rejecting this response because they essentially seem to be saying that they will keep the money and cancel the shipments. I would like a refund for the 11 boxes of fruit, and shipping, that I did not receive.

Sincerely,

***** ************
Business Response
Date: 12/18/2024
Dear *****,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A partial refund was processed on the order as of 12/15/2024. Your refund will be processed and returned to the original form of payment within 7-10 business days. We have emailed you with the personal details of the payments, current charges, and refund amounts.

Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future.

Sincerely,

******* *.
Harry and David
Executive *****************
Initial Complaint
Date:12/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct. 30, I ordered 2 boxes of pears, one for my sister in *********** NM and one for myself. They were to be here this week. When I tried to check on the pears, I ger nowhere. I have been trying to contact them since 11 am today (over 4 hours), and I get nowhere. They will not call me back, and the online chat puts me in line "for the next available agent." They took my money, and I have no pears and no way to get them from anyone else in time for Thanksgiving.
Business Response
Date: 12/10/2024
Apologized to customer about the challenge to get through to check the status of order on 11/21 with long wait times. We do show that customer was updated on the status of order on 11/23, that items had shipped out. We show that both orders did deliver on time on 11/26, in time for Thanksgiving. We also show that order was authorized for $121.94, but only actually charged $3.59, apparently as compensation for the long wait times to speak with customer service on 11/21. Sent an apology email with a 20% coupon. Gave customer contact info to reach us at our headquarters in the ** for future needs where we are easier to reach.
Initial Complaint
Date:12/02/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered two fruit clubs (12 months of fruit) in November 2023. There were minor issues with substitutions but in October the peaches (was expecting different fruit) arrived rotten for both clubs, we were promised replacement shipments of avacados in October, mushrooms in ****************** in December but noting has been sent since the rotten peaches. Phone hold times are as much as 4 hours, call backs have not been received & no texts or emails have been provided to resolve. Over $700 was provided for these clubs, we need the goods or a refund.
Business Response
Date: 12/11/2024
Dear *****,

Thank you for reaching out to us. We sincerely apologize for your experience with us and for the issues you've encountered with your Fruit of the Month Clubs. However, our records indicate that we have processed 3 replacements for both clubs. The replacements for September and October for both you and ****** have been delivered, and December's shipments are scheduled to be delivered by 12/13/2024. There will also be an extra shipment in January for both clubs for November's shipments.
Again, we apologize for any inconvenience this issue may have caused and hope you will continue to shop with us for your gifting needs.
Sincerely,
******* *.
Harry and David
Executive ****************** Enterprise Customer Care
Customer Answer
Date: 12/11/2024

Complaint: 22630813

I am rejecting this response because:
Peaches delivered in October were rotten, nothing further has been delivered yet, promises have been made by Harry & David which need to be fulfilled and if/when fulfilled we will agree to close out this claim.
Sincerely,

***** *******
Business Response
Date: 12/20/2024
Dear *****,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your orders. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have made sure that the replacements have been delivered. We will also be sure to keep an eye on the last deliveries to be sure there are no issues.

Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future.

Sincerely,

******* *.
Harry and David
Executive *****************
Customer Answer
Date: 12/20/2024

Complaint: 22630813

I am rejecting this response because:
Awaiting delivery of remaining items as promised and thereafter closure shall be considered.
This has been very frustrating, unpleasant and the need for a BBB complaint at all is telling.
Sincerely,

***** *******
Customer Answer
Date: 01/09/2025
BBB,
I'm awaiting delivery of the remaining shipment here in ********.
I have learned that the Iowa shipment earlier this month was received in poor condition (perhaps it was frozen in transit or ....?).
This claim is to remain open please.
Thank you,
*****
1/9/2025

Business Response
Date: 01/18/2025
Hello *****,

Thank you for reaching out to us. We apologize for your unsatisfactory experience and for any inconvenience this has caused. Upon review of our records, we see that the last shipment for your ********* which was for our Favorite Royal Riviera Pears was delivered to you on January 9, 2025 at 3:36 p.m. A gratis gift for you and a gratis gift for your brother were both issued on January 13, 2025 and were delivered on January 17, 2025 as additional apologies for the quality of fruit that was received. The product that was sent in each of these gratis orders were our Baby Vegetables Gift Box. Our records indicate that the order we sent to you was delivered on January 17, 2025 at 11:03 a.m. and the order we sent to your brother was delivered on January 17, 2025 at 3:32 p.m.

Again, we apologize for your unsatisfactory experience and for any inconvenience this has caused. We hope to better assist you in the future.

Sincerely,

****** *.
Enterprise ****************** Specialist
Harry & David
Customer Answer
Date: 01/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:12/02/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The customer service is an absolute nightmare. I haven't been able to login into my account and no one can assist. I need to place an order for the holidays as well as to check the status of my membership by checking my account details. I spoke to 4 different people who kept asking me if what I told them was the issue at hand, none seem to be having any decent English language comprehension and after I repeated what the issue was 3 times, I still got no help. I was promised a call back and when no one did, I called again and got another person who barely spoke English. She had no idea what to do and said she can't help. She said their ****************** can help me and gave me the number to call. When I did, a male representative answered with a slightly better language skills but was just as clueless and said that he can't help me because he is on the side of 1800 Flowers and I am having a login issue with Harry and David's site so I need to call them. I told him that I already spoke to 3 different people there and was referred to call the ************* but he said they can't do anything for me. This is beyond ridiculous and I am shocked that the company of this scale employs such low caliber staff and provides such a poor customer service. The baskets are great and cost a lot of money, so to have no one to be able to assist me with login into my account to place an order is unacceptable. I've been buying from you for many years and now having to waste half of my day trying to get assistance and still not being able to talk to anyone knowledgeable and competent. I need my account login working again.
Business Response
Date: 12/03/2024
Dear *****,
Thank you for reaching out to us. We apologize for the customer service issues you have encountered.
We had a difficult time finding your account due to your email address is on your account to be all in lower case letters. This may be this issue with you getting into your account, as well. Please try using lower case letters and if you continue to have issue getting into your account contact us at ************. We can assist you in resetting your password so you can have access to your account or place the order for you.
Sincerely,
***** *.
Executive Services
Harry and David

Customer Answer
Date: 12/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:12/02/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order for 2 Royal Riviera Pear gift baskets to be delivered on 11/27/24. They were never delivered but I was charged for them. I have called several times to find out the status and/or receive a refund but have never been successful in reaching anyone. The wait time advertised on their customer service line is over 3 1/2 hours. One of the deliveries was for a birthday on ********. I have also tried their chat but at this time, I am still waiting for a customer service representative. I get the feeling that they are extremely understaffed (on purpose) to keep dissatisfied customers from achieving refunds.
Business Response
Date: 12/04/2024

Dear *****,

Thank you for reaching out to us. We apologize for the issues you have encountered with your order.

We value our customers and strive to deliver a smile with every order. We will be happy to work with you to resolve these issues.
We see your orders were cancelled before they were charged. The only amount that was placed against your card was an authorization hold, which dropped off and you were not charged for these orders. Please contact your financial institution to verify your authorization hold has dropped off and no further charges were placed on your card. If you have any further questions or concerns, please contact us.

Again, we apologize for the inconvenience this matter has caused; and hope to hear from you soon.

Sincerely,

***** *.
Executive Services
Harry and David
Customer Answer
Date: 12/06/2024

Complaint: 22629077

I am rejecting this response because: my credit card was charged on November 23, 2024 for $73.98 and I have not received a refund after repeated attempts to contact and speak with Harry and David customer service.

Sincerely,

***** *******
Business Response
Date: 12/14/2024
Dear *****,

Thank you for contacting us. We apologize you have not seen your refund as of yet. We also apologize for the inconvenience experienced with us and for any confusion we may have caused as well. Upon reviewing our system again, your refund was issued on 12/07/2024. Our refund time frame is 7 - 10 business days. Please wait the remaining time frame for your refund to be communicated with your financial institution. Please also check your bank statement and/or contact your bank if you have further questions or concerns regarding the whereabouts of your refund.

We truly apologize again for any inconvenience with us. Please let us know if you need further assitance. We will do our best to help. Have a good day!

Sincerely,

********* *.
Executive Services
Harry and David
Customer Answer
Date: 12/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I caution that they initially attempted to state they that did not charge my credit card when in fact they had and they never attempted to fulfill my orders.

Sincerely,

***** *******
Initial Complaint
Date:12/02/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put in an order well ahead of the timeframe necessary for delivery time with delivery requirement of a day before thanksgiving.The day of my ship date i received a vmail that my order could not be fulfilled with a number to call back to make alternative arrangements. I called no less than 15 times, waited on hold for hours, sent virtual chats and several emails to representatives that had helped me with my preorder and no contact was made back to me. My order still has not been delivered nor have I been able to discuss the matter with anyone. I filed a dispute with **** to reclaim the payment .
Business Response
Date: 12/03/2024
Dear ****,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your orders. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. You have several orders that are on back order. The the item you have chosen, the Autumn Morning Gift Basket is out of stock and will not be available until 12/11/24 for shipping. You have a couple options for these orders. You can wait and have them delivered after 12/11/24, choose another item to be sent in place of this item at the same value, or be refunded. Please let us know which option you would like and we will be happy to assist you.
Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon.

Sincerely,

***** *.
Executive Services
Harry and David
Customer Answer
Date: 12/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you for your assistance in this matter. I don't think I would have gotten nearly the attention and resolution to this issue without your help

Sincerely,

******* *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Harry & David is NOT a BBB Accredited Business.