Business Profile

Gift Store

Harry & David

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

372 total complaints in the last 3 years.
246 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not able to cancel my membership with Harry and David Celebrations Passport. I had this membership for the last few years, and this is automatically renewed every year and charged to my credit card. Multiple attempts to cancel this membership on the website was unsuccessful, and I was directed to call the customer service. Finally I called the number on 2-6-24 and talked with ****. She couldn't find my account from my name or email address. I have no membership number assigned. Finally she found my information, when I gave her a recent order number. She said she will cancel the membership as of 2-6-24 and will confirm this by an email in 24hours. So far I haven't received any confirmation and on checking my account online the membership is not cancelled. The website do not allow me to delete my credit card information either.I suspect when the business do not allow the customer to cancel autorenewal subscriptions on line, and require the customer to call is a bad business practice and fraud.I request your help in resolving this issue and have Harry and David cancel my membership, remove my credit card number from my files and stop any further ******** to my credit card account.
Business Response
Date: 02/14/2024
Harry & David has reached out to the customer to apologize. Her Celebrations Passport has been cancelled and no further renewals will occur.
Customer Answer
Date: 02/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************.
Initial Complaint
Date:02/08/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During the last 6 weeks, I have made numerous requests to unsubscribe from receiving their promotional emails. They have lost me as a customer due to poor customer service on an order in December, and I would like for them to cease sending me emails.
Business Response
Date: 02/09/2024
We have reached out to the customer to see how we can make amends for her order. We have also suppressed all promotional emails.
Customer Answer
Date: 02/09/2024
The business responded, and I would like to wait a few days to see if the promotional emails from them have been discontinued. I will then respond to the merchant. Thank you.
Customer Answer
Date: 02/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Promotional emails have stopped. Thank you.

Sincerely,

*********************
Initial Complaint
Date:01/28/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company refuses to remove me from their mailing lists and sends me hundreds of emails (several emails per day). I have tried to unsubscribe multiple times by clicking the "unsubscribe" button in their emails, by calling and speaking to a customer service representative, and by emailing them TWICE asking to be removed. They just continue to harass me and have no intentions of stopping.
Business Response
Date: 01/29/2024
We sent an apology to the customer. We removed the email listed from our Enterprise wide Promotional emails.
Initial Complaint
Date:01/26/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered some gift baskets from Harry & David in December. As a result, I was bombarded with email solicitations for more products. I never subscribed to a newsletter of any kind. I've clicked on "unsubscribe", filled out the form, yet I still receive email solicitations. I've gone through this process 4 times. I continue to receive solicitations via email. Harry & David either has a bug with their "Brand Subscription form found here [**********************************************************] or they are operating in an unethical and harassing manner.
Business Response
Date: 01/26/2024
Complaint acknowledged will take corrective action
Customer Answer
Date: 01/26/2024
Business says they will take corrective action. That's ambiguous.
1. I want to know what action is being taken:
A. Harry & David is removing my email address from their email marketing databases and/or
B. Harry & David is fixing the bug in their code that is preventing people to unsubscribe from their email marketing database
2. When should I expect to have each of these issues resolved?
Business Response
Date: 02/05/2024
The customer will not receive email promotions in future.

Customer Answer
Date: 02/05/2024

Complaint: 21202886

I am rejecting this response because: Response is still ambiguous and it didn't meet my already stated acceptance criteria.
Sincerely,

*******************************
Customer Answer
Date: 02/13/2024
> This matter is now closed in BBB files, and will appear in the companys BBB Business Profile as: Answered - the business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
True, I didn't accept the response because Harry & David failed to acknowledge resolution of 1B. Harry & David may have fixed the problem but they have been unwilling to address 1B specifically, so I'm left to assume they have not addressed the bug.
That said, I am no longer receiving unwanted solicitations from Harry & David, so I'll call this a partial win.
Initial Complaint
Date:01/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I really wanted to get a gift of 4 special kinds of cheese for around $60 for my friend and was very dissappointed that I never recieved it. I reached out to them multiple times and they kept telling me lies that they would overnight it. They gave me a fake tracking number. I would like for them to refund my money. Order #**********
Business Response
Date: 01/24/2024
The customer's order was late due to severe weather across *****************. The customer order has been cancelled and fully refunded.
Initial Complaint
Date:01/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a box of truffles from Harry & David. I paid $35 in shipping to have it delivered the next day for a special occasion. It has been 5 days since the order was placed and they have not shipped my order or attempted to contact me with any updates. $35 shipping on a $30 box of truffles is a lot for them to not follow through on their end of the agreement. I'm disappointed that I didn't shop with a more reputable company.
Business Response
Date: 01/22/2024
Our Customer ordered overnight delivery for her gift. Due to extreme weather issues we emailed the customer notifying of delay. The customer requested a cancellation and refund, which was done.
Initial Complaint
Date:01/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SPAM email - i purchased one item in December and they are spamming me to death. I have received over 50 emails in less than 30 days. I have repeatedly "unsubscribed" and repeatedly contacted ***************** I want the emails to stop.
Business Response
Date: 01/24/2024
We coded the customer account to not receive promotional emails on 01/18/24. We left a message for the customer advising that promotional emails are scheduled in advance and the emails should stop shortly.
Initial Complaint
Date:01/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order to Harry and David, on or about November 4th, 2023 , order number Wolfermans ********** for the DELUXE HAM BRUNCH to my gift recipient, my sister, at ********************* PO BOX **** ******, ********** *****. They stated it would be delivered by Thanksgiving. They did not receive it before or after Thanksgiving. I called Harry and David numerous times and requested to speak to an ******** in *****************. After 6 phone calls with terrible accents, we cant help you, we are so sorry and poor background noise and finally someone telling me they are Off *********************** and actually was accused of having the Deluxe Ham Dinner myself, I called credit Card Mission ******************** and asked for their help. They said they would investigate, My gift reciptient finally received the Deluxe Ham Brunch on 12/7/2023.Problem- The Triple Cheese Quiche was Moldy. I have pictures from my sister. I am requesting a replacement for only the 3 Cheese Quiche that was inedible to my sister.It was paid for on 1/17/2024 Per Mission Fed. The OFF SHORE CUSTOMER SERVICE is refusing to replace the Moldy Quiche. My sisters address was to ********************* PO BOX ***********************. ***** I am requesting your assistance please. The customer service has willfully deceived me and are not in the best interest of this once highly reputable company. Harry and David use to be outstanding. They uses to hire ********* who cared about their company and were enjoyable to deal with.
Business Response
Date: 01/24/2024
We have spoken with the customer and resolved the issue at hand. We have issued a full refund and will be sending an apology gift.
Customer Answer
Date: 01/31/2024
They responded and said they will send my sister a new edible quiche.
My sister was the gift recipient.
In addition, they said they will refund my money, which I did not request.
They said they have had many complaints about the Off ********************** and will review the feedback.
Without You I would never have received anything. So a million thank yous!!! Hopefully they will hire Americans back!
**** **** Mowen
Initial Complaint
Date:01/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 16th we discovered one of our clients received an incomplete basket with 6 rotten pears and a bag of chocolate candies. To say we were embarrassed is an understatement. These clients provide our company and team of artists with work. Each basket was carefully selected with greeting card we paid extra for as well. For our clients to experience a token of our appreciationin such a horrible condition is simply unacceptable. That same weekend a couple of clients informed us they too did not receive complete gift baskets. One client received two gift baskets. This led us to look at shipping information (which we had to request and not automatically given a couple weeks earlier). Our next discovery was realizing 7 client gift baskets were never ordered or shipped after sending them a detailed document with addresses and item numbers as one does when ordering via a corporate account. After 2 days of calling with no return calls and emailing the corporate account representatives with picture & detailed lists, we sent an email to a manager in charge as a last ditch effort. Within 24 hours we received an email apologizing on behalf a representative we were working with. There was a glitch in the system which caused the issue of double baskets and missing orders. To rectify the issue they were personally submitting orders manually. They were going to resend baskets of recipients with incomplete baskets and send out the missing baskets before Christmas. However we were financially responsible for the missing baskets ( with free express shipping). We decided to avoid any hassles and pay the remaining balance even though we felt Harry and David should have paid for the bill since there were numerous errors. After Christmas, our clients who were promised to have baskets resent to them never received their new baskets. Two more clients received rotten pears and didnt receive a Christmas card in their baskets. No more business from us.
Business Response
Date: 01/23/2024
Customer had an order with 28 recipients. Out of those recipients there were 6 that we sent replacements (at no cost to the customer) due to quality of pears or missing components. The customer placed another order for 8 recipients and then cancelled 7 of the recipients, only paying for 1. We have verbally apologized and apologized via letter.
Business Response
Date: 01/23/2024
We have spoken to the customer and refunded their order in full. Issue was resolved.
Initial Complaint
Date:01/02/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Harry and David online services does not allow customers from unsubscribing from daily emails. I called customer service and had myself removed from email and blocked the business on my email but I still get 2-3 emails per day. The Harry and David website does NOT allow you unsubscribe. Its harassing.
Business Response
Date: 01/11/2024
We have submitted a request to our Enterprise Email Operations and have requested the customer be blocked from receiving any future promotional emails. Please be advised that it could take 48 hours for the request to be completed.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Complaint statuses

Business Response

Harry & David is NOT a BBB Accredited Business.