Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Harry & David has 26 locations, listed below.

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  Harry & David

  2500 S Pacific Hwy Medford, OR 97501-8724

• 

  Harry & David

  2518 S Pacific Hwy Medford, OR 97501-8724

• 

  Harry & David

  484 Fashion Way # 31 Burlington, WA 98233-3240

• 

  Harry & David

  1314 Center Dr Unit A Medford, OR 97501-7972

• 

  Harry & David

  5244 W 119th St Leawood, KS 66209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Harry & David basket to be delivered on 12/26/24 * it was not delivered. I then contacted Harry & David via their text message based customer service; I was told the basket would be delivered within 7*10 days. After that period of time, the basket was not delivered. I contacted them via the text message customer service again and asked for a refund. On 1/27/25 they claimed to have refunded my money, but that was not true * I never received the refund. Today is 2/14/25, and I have exchanged 25 emails and two phone calls to their customer service, and I have still not received my refund. The email customer service typically provides the same cut and paste responses * they don't bother reading what my complaint or issue is about, they just paste in a response. I was able to email the same customer service ***resentative 2*3 times * he escalated the refund issue. A Harry & David customer service *** then called me saying I needed to call, provide card information, and they would get the refund done. I called and the *** who answered first told me I had received the basket (not true), then I read the voice mail I received to her, she changed her tune but then put me on hold for 15 minutes before hanging up. I called back and talked to another *** * this *** actually listened and he claims to have submitted the refund but I have not yet seen it. Seven weeks after ordering a basket that they failed to deliver, and I have not received my refund (which is for a little under $200).

  Business Response

  Date: 02/20/2025

  Dear *******,

  Thank you for reaching out to us.  We apologize for the issues services you have encountered with your order.  

  We value our customers and strive to deliver quality products and service. Regrettably, this is not what you have experienced. We have escalated this matter to ****** and are investigating why your refund has not gone through. We will contact you once we have heard from *******
   
  Again, we apologize for the inconvenience this matter has caused; and hope to hear from you soon.  
    
  Sincerely,  
   
  ***** *.  
  Harry and David
  Executive Services 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22942589
  
  I am rejecting this response because escalating the matter to ****** will not work; see below.

  I received the following voice message from ******* at Harry and David along with an email from her:
  

  "Good morning this message is for ******* beyond this is ******* with Harry and David in the Eastport specialty department. I received your email this morning in reference to the refund that you have yet to receive and what we need to do at this point is to do a group authorization cause something is preventing us from because I can see that we have submitted a refund on your behalf, but it's not moving over to the ****** account. I'm also going to respond back to your email but again that callback number is *********************** and we do need to speak with you because we will need to obtain the information directly from you we cannot obtain bankcard information via email so please give us a call back our office hours today is from 6 AM to 6 PM Pacific time thank you *******. We look forward to hearing from you...."
  
  I subsequently called back three times. Two of the three people I spoke with were clueless, trying to tell me what ****** told me on 1/27/25. The last Harry and David **** *****, took my bank card information to refund the money. This was last week. I have not received the refund. Other businesses issues refunds within hours. It cant be that hard. Its been nearly TWO months.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/03/2025

  Dear *******,
  
  
  Thank you for reaching out to us.  We are very sorry for the issues you've experienced with us. 
  
  I have issued a full refund today, 3/3/25, and it will be credited back to the original payment within 7-10 business days. Furthermore, I have opened Case IDs: ********** and ******* and will continue to monitor these until you receive your refund in full.
   
  We hope that in the future, we may have the opportunity to restore your confidence in Harry and David and our family of brands.
  
  Sincerely,
  
  **** H
  Executive Services
  Harry and David

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22942589
  
  I am rejecting this response because:

  When **** called me this morning, she started by saying I was already refunded. This happens again and again - they claim I was refunded then I have to provide evidence that I wasnt. She says refunded back to my original payment - BUT she took my bank card number which was not the original payment method, ****** was - and shes the SECOND ****** at Harry and David Ive given my bank card number to - and it has not been refunded either via ****** nor through my bank card. PLUS ******* left a message weeks ago saying they were having a problem refunding via ******. But surely they can refund to my bank card? But they dont, even though now 2 people have my bank card information.

  Further, when **** called she was entirely unfamiliar with my case. I asked if shed read the 30 email exchanges - she didnt know there were email exchanges. I explained to her all the above, and she then said shed escalate it and be responsible for this case.

  But this happens every time I reach out to Harry and David - they either give me cut and paste responses or say they will escalate the case, then I email or call back and they are clueless - and typically start at the beginning saying oh that was refunded back in January even after Ive sent evidence - documentation - from ****** that this never happened.

  Its been over two months now - Ive spent hours and hours and hours trying to get my money back for a product they failed to send twice, and I get the same runaround.

   This is the worst experience Ive had with any business in my 60 years.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1.1.25, i ordered wild sampler from 1800flowers (W010059299) for delivery 1. 8. 25 fir 75th birthday. This smampler consisted of Salmon and wine. On 1.8.25, gift came and wine bottle was broken. I called 1800flowers on 1.9.25 and was directed to Harry & David for replacement. I called H&D and was told another bottle would be delivered 1.22.25(R1000270696). Bottle was never delivered. I called 1.23.25 and was told bottle would be delivered 1.29.25(R100278812). Bottle was never delivered. On 1.29.25, I called H&D and was told I'd receive a refund of ******. It would take 7-10 days to have this amount hit my credit card. I called 2.9.24 and was told the amount credited would be ***** and would be credited within the original 7-10 days I was given the first time. No money has been credited to my card as of ********* would like a resolution that does not require my called the call center again and again. Thx, *** **********

  Business Response

  Date: 02/21/2025

  Dear *********,
  
  
  Thank you for reaching out to us.  We are very sorry for the issues you've experienced with us. 
  
  We are constantly striving to provide quality products and services to our valued customers.  We have processed a refund for $84.87 and will be credited back to the original payment within 7-10 business days. 
  
  We hope that in the future we may have the opportunity to restore your confidence in our family of brands.
  
  Sincerely,
  
  **** H
  Executive Services
  Harry and David
  
  

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* **********

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 12/17/24 for delivery 1/9/25. It was supposed to be shipped to a location in ******* and it shows it was delivered to ****. I sent a chat to replace the item and that order doesn't show up as ever happening. I then call and spoke to someone who sent me an email saying it will be shipped and I never received a tracking number. I call to find out where the package is and no one can answer me. I call again and they promise me a redelivery with the same issue again. I have been lied to several times by this company. I finally asked for a refund so let's see if this actually takes place. It's ridiculous to have spent as much time as I have contacting customer service only to be lied to each time. I can no longer do business with this company.

  Business Response

  Date: 02/15/2025

  Dear *******, 

  Thank you for reaching out to us. I apologize for any inconvenience this may have caused you. A refund has been processed for $77.98. Please allow up to 10 business days for the refund to post with your financial institution. Thank you.

  Sincerely,
  
  ******** B
  Harry & David
  Executive Services

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Harry & David regarding a frustrating experience with my recent order. As a longtime loyal customer, I purchase pears and other products multiple times a year for myself and as gifts. I even subscribed to the ********* for a full year. However, this latest order has been extremely disappointing.For the first time, my order was significantly delayed, spending nearly two weeks in transit. When it finally arrived, it was incorrect and in terrible condition. I had ordered a 9 organic pears, but instead received a 12 of dehydrated, shriveled, and rotten pears. Worse, each pear was smaller than a mandarin!Additionally, this was the first time my order was shipped from ******. Previously, my pears always came from ****, and the quality was consistently excellent. This raises concerns about serious quality control issues in the ****** warehouse or orchard.I contacted customer service, and they promised:A refund for the defective order.A 20% discount code for my next purchase.They assured me I would receive two emailsone with refund details and another with the discount code. However, after waiting two days, I only received the discount email. The refund email never arrived, and my credit card has not been credited.I now demand immediate action. Investigate the Kansas warehouses quality control issues, issue my refund without further delay, and send clear refund details via email.If Harry & David fails to resolve this, they risk losing a loyal subscriber and further damaging customer trust. I hope this matter is addressed seriously and promptly.

  Business Response

  Date: 02/14/2025

  Good morning,

  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced. 

  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A full refund was processed on the order on 2/13/2025. Your refund will be processed and returned to the original form of payment within 7-10 business days. An email was sent with the refund details.
  
  Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future. 

  Sincerely,

  ****** R

  Harry and David

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on January 24th and paid extra for next-day delivery, expecting it to be processed accordingly. The order was promised to arrive on 1/25.However, the delivery process was mishandled. Harry & David provided a delivery confirmation photo showing the package placed on the edge of the front porch, directly in front of the sidewalk. My mom the intended recipient went outside immediately after the delivery notification but found no package only an already-departed ***** truck. This raises the concern that the package may not have been properly delivered.1/29 I ***orted the issue and requested ***lacement. I was told a ***lacement order would be sent and delivered no later than February 7th, but no tracking or conf ID.2/9 I had still not received any updates. I followed up via chat, I was told the goft had not been shipped despite the previous promise. I was then told a new gift would be shipped next-day service on 2/10.2/12 I contacted customer service for an update and encounter rude dismissive and unhelpful ***** I explained my frustration and I was disappointed that it had now been nearly two weeks late with no resolution. The *** was short with me and difficult to understand.I requested to speak with a US based ***. The agent claimed that no US ***s exist at Harry & David customer service but agreed to transfer me to a supervisor. I was then connected with ***** (SBI-KCALD) who was extremely rude and canceled my order without attempting to resolve the issue. Instead of offering a reasonable solution such as ensuring the ***lacement was sent while processing my refund he told me I would receive my money back in 7-10 ******* disappointed with the experience, from the failed delivery and misleading tracking to the poor customer service and lack of resolution. At minimum I expect a courtesy credit and ***lacement order to be sent to the recipient as a courtesy. I expect a direct response to discuss how this situation can be rectified.

  Business Response

  Date: 02/14/2025

  Dear ******,
  
  
  Thank you for reaching out to us and for making us aware of your experience. We apologize for your unsatisfactory experience and for any inconvenience this has caused. We have always taken pride in providing high quality products and service but regrettably, this is not what you have experienced. Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. Per your request, we have successfully issued a full refund back to your account. Your refund is being processed and will be applied to your original form of payment. Please allow up to 10 business days to post with your financial institution. We have also successfully submitted the request for a gratis gift to be sent out to your recipient as soon as possible. 
  
  Again, we apologize for your unsatisfactory experience and for any inconvenience this has caused. We hope to better assist you in the future.
  
  Sincerely,
  
  ****** *.
  Enterprise ****************** Specialist
  Harry & David

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact Harry & David 3 times to-date via customer support (live agent) and my issue has NOT been ************ November 2024 I placed Order #********** with a March 2025 start date (12 month club). This order was NOT to start until March 2025. It is a follow-on to existing order #********** to my Mother, Makiko Doi, which ends in March 2025 (1 more delivery).I have asked Harry & David to confirm that thenew order #********** continues through March 2026 (1 full year from March 2025 start date) and that I will not penalized by the early start. The Agents say they have addressed it but apparently have not. Also emails to ********************************** result in responses from ****** (must be an automated response) that do not make sense and do not apply to the issue at hand.

  Business Response

  Date: 02/09/2025

   

  Dear *****, 
  
  
  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a  refund in for the two orders already received, due to club not suppose to start until March.. Your refund will be processed and returned to your original form of payment within 7-10 business days.
  
  Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon. 
  
  
  Sincerely, 
  
  ***** *. 
  Executive Services 
  Harry and David

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22917123
  
  I am rejecting this response because:
  It did not address the issue I have

  Harry & David, First of all, thank you for your response. I have been experiencing difficulty reaching anyone at your company.  My question is: I requested that the 12month club start in March 2025. Will it continue through March 2026? This was a gift to my Mother and I'd like to know the timeframe that is in place. Also, I'm not sure if refund to original CC will work as my credit card had been replaced by issuing bank.

  And to the BBB, thank you very much for sending my inquiry to Harry & David!

  Sincerely,
  
  ***** Doi

  Business Response

  Date: 02/15/2025

  Dear *****,

  Thank you for reaching out to us. I apologize for any confusion this may have caused. As the 2 orders that were sent out were an error on our end your club will not be effected. The club is still set to start in March of **************************************************************************** February of 2026. Unfortunately, we do not have a way to issue the refund to anywhere besides the original form of payment so you may need to contact your financial institution. However if the card is from the same account and from the same financial institution you should still receive it. 
  
  Sincerely,
  
  ******** *.
  Harry & David
  Executive Services

  Customer Answer

  Date: 02/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Doi

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Christmas gifts from Harry and David that never arrived. I got refunded in January for those gifts that never arrived. However, I was charged from Harry and David on February 6, 2025 for ***** without an order. I called their customer service and they told me they have no record of this charge and they could not help me. My bank account shows the charge was from Harry and David in this amount. I don't understand how they can't see this charge on their end. I need this rectified immediately.

  Business Response

  Date: 02/08/2025

  Dear *****, 

   

  Thank you for contacting us. We apologize for the billing discrepancy. Please know a processing error occurred regarding the charge of $86.06. We have resolved this issue, you should see a refund in the amount of $86.06 within 10 business days (usually 3-5 days). 

  Again, our apologies for the billing error. 

  Sincerely, 

  **** R

  Executive Services

  Customer Answer

  Date: 02/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harry and David promised to make a delivery to a gift recipient by Christmas, December 2024. Their website said the gift was delivered and it was in fact not. I didn't know it wasn't delivered until I asked the recipient if she received the gift and she had not. I then called Harry and David to speak with a representative who advised that she would be placing another replacement order, and it was never sent. I then called back as the order was never received and spoke to a representative by the name of Sarge who gave me an order number of *********, which turned out to be the same EXACT order number that was for my original order placed in December. I then called back and spoke to ****** who advised that another order would be placed and that it would be received by Thursday, February 13. This new order is **********. This whole experience has been a horrible customer experience and I will never do business again with Harry and David with their empty promises and poor customer service.

  Business Response

  Date: 02/09/2025

  Dear *********,
  
  
  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A full refund has been processed for your original order. Your refund will be returned to your original form of payment within 7-10 business days. A replacement order has been processed for delivery on 2/14/25; however, the items are on back order.  Please be aware that once the items ship that there will need to be a person available at the recipient's location with  proper ID over the age of 18 to sign and accept this order, due to alcohol in the shipment.
  
  Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon. 
  
  
  Sincerely, 
  
  ***** *. 
  Executive Services 
  Harry and David

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb ******. Wanted to order ******* Berries, Strawberries dipped in milk chocolate. Had lookd it up beforehand. Agent had so much trouble recording recipient address that she had to keep correcting and once she got it she could not find my item so after 40 minutes she transferred me. to ******* Berries. The next agent took another 4o minutes. This was a valentine ****** The price raised $5.00 in one day. I asked for delivery on Feb. 12, 13, or 14. When she finally took my order she put me on hold for a long time and came back to say the the only delivery date was Feb. 8. I finally agreed because it was a special gift . In addition I had to pay shipping & handling of $14. 99. I'm very disappointed because of the time it took . Can never do this again.

  Business Response

  Date: 02/07/2025

  Dear ****,
  
  We are very sorry for the unpleasant experience with ******* Berries customer service. We are constantly striving to provide quality products and services to our valued customers and your input is invaluable to us as a company and we sincerely appreciate you taking the time to inform us of your concerns. 
  
  We hope to resolve this matter to your satisfaction and have the opportunity to restore your confidence in ******* Berries. We look forward to hearing from you soon.
  
  Sincerely,
  **** *.
  Executive Priority Services
  
  

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2024, an order was placed on-line as follows: Item 5X - 3 boxes of Royal Riviera Pears @ $49.99 per box, totaling $149.97 as well as a discount card/pass for the amount of $14.99 for the promotion passport The total of the order upon check out was $164.96. Then a promotion was added for $30.00 reducing it to $134.96, then the shipping fee of $27.97 bring the total, before tax to $162.93. Taxes were added for the amount of $.90, The final total charged was $163.83 with the discount, fees and tax. One order arrived, and the other two boxes of pears and promotion pass, to have future promotion for $14.99 did not arrive. A call was made on January 22, 2024 to inquire about the 3 missing orders, and I was informed that the order was cancelled, on this same day the call was made so it was baffling to be notified of this, including not being informed of the status of the 3 missing orders. 2 boxes of pears and the promotion passport.I am requesting the following to be refunded: $163.83-49.99 (1 box of pears received) with the refund total of $113.84 plus $18.65 (shipping proration for the remaining 2 boxes of pears plus the $14.99 which is $27.97 divided by 3 one order which was received and the two boxes plus the promotion passport in the amount of $14.99) back to the card, used to place the order. This is completely disappointing that I was only being offered a refund of only $49.99 and a box of chocolates as a gift for the error, and the chocolates were never shipped when I was told it was being sent for their error, and that never arrived.When I tried calling their number, **************, the representative was very difficult to understand, and as the conversation continued, I was unexpectedly transferred to another representative, and at the end of the call, nothing was resolved, it is now February 5, 2025 disputing an incorrect order, which was placed on November 22, 2024.Please refund ($49.99+$49.99+$18.65+14.99 = $133.62)

  Business Response

  Date: 02/06/2025

  Dear *******, 
   
   
  Thank you for contacting us regarding your order. I would like to first offer my sincerest apologies to you. You placed an order with us expecting it to be delivered and we let you down.  

  When you placed your order two of the boxes of Cream of the Crop Pears were put on hold, due to availability. Unfortunately, this item was no longer available. The single box was of Cream of the Crop Pears was able to be processed. The amount you saw on your order was an authorization hold, which by now has dropped off. You were only actually charged for the one box of pears and your Passport Membership. The Passport Membership cannot be refunded due to it having been used on your order. The Passport Membership is why there were no standard shipping charges on this order.

  We have refunded the one box of pears that was delivered.  Please check with your banking institution to verify the authorization hold has dropped off. Your refund may take up to 10 business days to post to your account.

  Again, we apologize for the inconvenience this matter has caused; and hope to deliver a smile for you soon.  
   
  Sincerely,  
   
  ***** *.  
  Executive Priority   
  Harry and David

  Customer Answer

  Date: 02/20/2025

  Good afternoon,
  
  I apologize for not responding to the complaint, the business Harry & David has not been resolved nor have I heard from them.
  
  I would like this matter resolved. The money that I paid was not returned to me, and I did not receive the product that was promised.
  

  Business Response

  Date: 02/21/2025

  Dear *******,
  
  
  Thank you for contacting us. We are very sorry for the issues you've experienced with us. 
  
  If you have not received these credits, please call our ***************************** at **************. We are here Monday through Friday 11 AM to 8 PM EST. 
  
  We hope that in the future we may have the opportunity to restore your confidence in ***************** and our family of brands.
  
  Sincerely,
  
  **** *.
  Executive Services
  Harry and David