Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Harry & David has 26 locations, listed below.

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  Harry & David

  2500 S Pacific Hwy Medford, OR 97501-8724

• 

  Harry & David

  2518 S Pacific Hwy Medford, OR 97501-8724

• 

  Harry & David

  484 Fashion Way # 31 Burlington, WA 98233-3240

• 

  Harry & David

  1314 Center Dr Unit A Medford, OR 97501-7972

• 

  Harry & David

  5244 W 119th St Leawood, KS 66209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing with customer service about the late delivery of an order I placed. I was not satisfied and very frustrated with the situation. They first refunded shipping was the bare minimum so I paid extra for it to come by an exact date. I told them I didnt think that was a good resolution they then refunded $13. I still am not satisfied because someone passed away and I sent something to let them know I was thinking of them and they came in two separate random shipments. They also offered a letter but I said no. Per there website Our Guarantee The Strongest Guarantee in the Business You and those who receive your gifts must be delighted, or we'll make it right with either an appropriate replacement or refund.I still dont feel like they made things right and definitely lost me as a future customer

  Business Response

  Date: 11/17/2022

  The customer issue has been resolved to their satisfaction.

• Initial Complaint

  Date:10/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a relative who was having an 80th birthday. We ordered flowers and wine (cherished blooms bouquet with rose wine) to be sent by 10/12/22 which was the date of the birthday. On 10/14/22 we received an email saying that due to shortages it had not been sent. They offered for the same package to arrive by 10/18/22 or a different gift. We made multiple attempts through customer service to get a resolution that was appropriate. They would only offer the package to be sent late with a 20% off our next purchase or a full return. Neither of which resolved that our relative did not have a gift for her 80th birthday nor the fact that we didnt know it had not been sent in the agreed upon time frame. We assumed our loved one had gotten a gift and were mortified when we found out they hadnt. We requested to speak with supervisors and were told there were none. One representative said a supervisor would call us back and they never did. We ended up requesting our money back in full as there were no other reasonable compensation options presented. The only acceptable compensation we would accept now would be for the delivery to be sent to our relative free of charge to us after all of this hassle and frustration. Hours were spent in the phone with this company. And we had to call our relative telling them we hadnt forgotten them.

  Business Response

  Date: 10/31/2022

  The customer issue has been resolved to their satisfaction.
  
  

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The harryanddavid website will not allow me to delete my credit card info without replacing with a new credit card. They are holding my credit card info hostage.

  Business Response

  Date: 11/04/2022

  I have contacted the customer and explained that there is a process I need to complete and I will get it  removed.  

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18307076
  
  I am rejecting this response because:

   

  The response is the same one i received last week from the business (harryanddavid). After talking to them this morniing

  (4 Nov) they have not fixed the problem.

   
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 11/10/2022

  The customer issue has been resolved to their satisfaction.

  Customer Answer

  Date: 11/16/2022

   
  Complaint: 18307076
  
  I am rejecting this response because:

  i am not satisfied with the harry and davids response. They want me to wait until the one year anniverary of an

  related account is expired, What they are doing is if you purchase a 1 yr free shipping agreement (passport), they will 

  not allow you to remove your credit card information for 1 year.

  Also i never said i was satisfied with this arragement

   

  
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 11/29/2022

  We have done a complete erasure of information of customers account. We have been in close contact with him on a daily basis. He is no longer in our system.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for pears and apples basket on oct 1 for my fathers 87 birthday i was told it would arrive before Oct 12. On Oct 11 I received an email apologizing for the delay with promise of delivery on Oct 13. On 10/14 my mother said the gift still had not arrived. On 10/14 I called customer service and was promised delivery on the 18th. I expressed my frustration and asked to speak to manager instead the cust service rep after putting me on hold said they would refund my shipping costs. Then she tried to sell me other products. On the 18th the delivery still had not arrived. I have emailed and called customer service. I spoke to customer service again on oct 20 and they said it would be overnighted and she promised it would arrive on the 21st. She said the delay was due to delays with the growers. My question is how can they sell product they dont have shouldnt they stop orders. We are now on the 22 and the order did not arrive as promised. Today I sent an email to customer service the response said the order is expected on the 25th and asked to confirm address. Each time their solution is to send an apology letter to my 87 year old dad. I refused this option as he wouldve received multiple apology letters by now still with no fruit. Please help I cant seem to get this resolved. Thank you

  Business Response

  Date: 10/26/2022

  The customer issue has been resolved to their satisfaction.
  
  

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13th I received an email from my PayPal account for $31 to Harry and David. I had not ordered anything, so assumed it was fraud. Upon looking further I saw it was a recurring charge,Then I saw the shipping address was my sisters, which was strange. I have purchased from this company one time in December of last year. It was to wolfermans bakery, of which Harry and David/1-800 flowers seem to be the parent company, and it was sent to a grandparent in ***********. Assuming someone had accessed my account fraudulently I emailed the company with the information from my PayPal account. Initially I was told they could not look up anything without an order number, but since I had not ordered anything, I could not provide them with one. After going back-and-forth several times each time with a different representative via email, someone was able to tell me that the charge was for a celebration Passport membership. I responded I had never heard of a Passport membership nor had I signed up for one and inquired could they show me receipt of when I signed up for the supposed membership as I had only ever made one purchase last year for $34.99 . According to them, I wouldve paid some thing last year for this membership and was now being charged a yearly annual fee, except that I was never charged anything last year, because I never signed up for this membership. I have now had four different representatives keep telling me they were sorry they cant help me because there is no passport membership that they can find underneath my name and email address . Which makes perfect sense since I never signed up for anything like that. Yet I cannot get them to remove the charge. I feel like I am at an impasse at this point because we keep going around and around in a circle with the same information.

  Business Response

  Date: 10/26/2022

  The customer issue has been resolved to their satisfaction.
  
  

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive a Fruit of the Month gift subscription from Harry and David. In Sept of 2022 I received a rotted box of fruit. I have a picture of one of the rotted plums from the box which I sent to my daughter (who was the one who sent the gift subscription of the fruit) that is dated from the date that I received the box of fruit (09/09/22) So I have proof of it by picture and communication. Secondly there was a notice in the box that there would be an additional box of plums sent at the end of the month, but I never received the second box. So there are TWO boxes of fruit in issue - one not received, the other was rotted. I have sent much communication about this to the company sending them proof of the condition of the fruit and the fact that I did not receive the second box. I have asked for proof of delivery which they will not respond to and have not offered. Their only offer is to replace ONE box in October. I have asked them several times which box they are agreeing to replace and which one they are not agreeing to replace and they WILL NOT ANSWER the question. They are skirting around the issue that there were two boxes of fruit that we were supposed to receive and were supposed to be of a standard of un-rotted fruit yet one was rotted and one not received. Since they are unwilling to specify which will be replaced, they are also not giving a reason for not replacing the other. A lot so apologies by email and statements of wanting to make customers happy, but refusal to answer questions about which one will be replaced, or show proof that they have confirmation of a delivery we did not receive. The banking system describes not receiving merchandise you paid for as fraudulent and you can file a fraud claim against the company for a refund. So is that the one (not both) they're not replacing, the one not received. Also, an item received that is not as described is refundable in the same sense and deserves a refund or replaceable. (Files are uploaded)

  Business Response

  Date: 10/25/2022

  Customer was contacted and a replacement was sent. 

• Initial Complaint

  Date:10/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* received coupon $50 off order of at least $150 VIP *****. Long time customer,. When tried to place over over $150 told by telephone clerk he did not know requirements of offer-Called again and asked for customer service-Order taker said I am customer service also? Tried to communicate and ask what are rules about $50 off offer and she went off asking order number for a ;previous order?? Just need a straight answer why I cannot use $50 off coupon. Offer seems a bit strange and mysterious.

  Business Response

  Date: 10/17/2022

  To Better Business Bureau,

  We have contacted the customer who was able to use the coupon for a different purchase.  Her issue was resolved.  

   

  Harry and David 

   

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago,my wife revived a gift box with apples and pears from a friend for the passing of her brother. The fruit came in a cardboard box with no protection from heat and the fruit was totally bad. The company was contacted and it was explained to them that the box was not protected from heat. The company sent a replacement that arrived today and it was in the same condition as the first one. All rotted fruit in a cardboard box with no protection from the elements. In both cases, the driver left the package in the sun outside our home. Harry and David were contacted again and they are sending another shipment but I am doubtful that it will arrive any different than the first two. We have received edible gifts from other companies and never experienced anything like this. The customer service people were willing to send more fruit but while my wife was visibly upset from the order they were trying to sell her other items. I have used this company many years ago and it was totally different. The service and products have definitely taken a turn for the worst.

  Business Response

  Date: 09/21/2022

  To Better Business Bureau,

  We have contacted the customer and have come to a resolution to their satisfaction.

   

  Harry and David 

  Customer Answer

  Date: 09/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been receiving gift fruit as a Xmas gift, The address on the package has been incomplete, the unit number of our condo is missing. The sender had been trying to get this corrected but to no avail. We also tried twice but again not corrected. The last 2 orders we received were not acceptable. The latest order were peaches which were over ripped and moldy. Tried to correct this on line with customer service , they wanted my credit card number to charge me $1.00 for the service. Not only did I have throw away 2 orders but now I have to pay to have it resolved. Sorry Harry and David no more business with you

  Business Response

  Date: 09/02/2022

  Good afternoon, 

  I spoke with ************** and let her know we've updated her address per her request. We also set up replacements for the spoiled fruit due to delayed deliveries becoming more common.

  I informed her when she "googled" Harry and David to get a customer service number, she reached a fraudulent site. Our associates never charge a customer to update account information, nor do associates ask for credit card information unless placing a new customer order while using secure phone line.

  *************** has indicated at this time she's completely satisfied with our resolution. 
  

  Executive Services                                                                                                                                                              www.harryanddavid.com

   

   

   

  Customer Answer

  Date: 09/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/09/22 I called Harry & David to have a Happy Daisy floral arrangement sent to my daughter for her birthday. It was delivered on 08/10/22 but it was mums. I called them and they redirected me to 1 800 Flowers who would do nothing. I have called them twice now and no resolution. I would never spend that much on mums.

  Business Response

  Date: 08/23/2022

  Good morning, 

  I've been in contact with ***************** since early last week.

  This order is from our parent company 1800Flowers not from Harry and David. 

  1800Flowers does cross advertising of their products in our Harry & David website.and ***************** ordered their product on our website. She assumed it was an order with Harry and David and why she filed a complaint regardin H&D.    

  I asked the recipient for a picture last week, but never received one. She was contacted today and she apologized she forgot to send the us the photo.

  Once received, I'll reach out to 1800Flowers ***** Services and see what we can do to help her get the correct gift resent.  

   

  Regards,

  Harry and David

  Executive Services