Business Profile

Gift Store

Harry & David

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

369 total complaints in the last 3 years.
244 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/07/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gifted fruit basket from Harry and David about ***** days before Christmas.The pears were nearly inedible , so I requested a replacement. I have called customer service 4 times and been given different delivery dates. When it didnt arrive as promised the first time, I called again and was told that item would not be available until August 2025. I was told I could select another item, which I did, was given a new delivery date plus a promised phone call from the department that deals with replacements. No phone call and no delivery. The company promises exceptional customer service but my experience has been anything but. They promise a replacement but do not follow through. The order number I was given is **********
Business Response
Date: 01/08/2025
Dear ****,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a full refund to the customer. The refund will be processed and returned to her original form of payment within 7-10 business days.
Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon.

Sincerely,

***** *.
Executive Services
Harry and David
Customer Answer
Date: 01/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** **********
i had hoped for and my preference is a replacement fruit box. That doesnt seem to be an option here. The next best thing is a refund. I shall alert the person gifting the fruit box that a refund will be issued and then she will have to inform me when it has.
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a 6 month supply of fruit from Harry & David..Did not receive Mar, ********** deliveries.Called Harry & David **************** and was told a refund would be issued for the Mar delivery. That was credited to my ****** account.Called in Oct about delivery, was told redelivery would occur by Nov 5, did not happen.Called in Nov about delivery and requested refund for Oct and Nov deliveries.Called Dec 20 and was hung up on without answering. Called again on Dec 20 and did not get an answer.Called Dec 23, talked to ******** and was told I would receive refund by Dec 25, No refund was credited to my ****** *********** email Dec 23 stating that Oct delivery was shipped. Received the Apples on Dec 24, not the Apple Medley I was supposed to receive but another brand(single, not medley) of Apples.Called on Jan 7 about refund and was disconnected before answering my questions.Called again Jan 7, talked to ********* and was disconnected before answering my questions.Went to online Chat, talked to ***** who said my refund had been paid on Dec ************************************************************** to call Billing Dept..Went online again and talked to ****, he told me same story as ***** but said he would request a refund of $60.88 from ******, would not address the Oct misdelivery of apples.
Business Response
Date: 01/08/2025
Dear *******,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a 2 refunds. Your refunds will be processed and returned to your original form of payment within 7-10 business days. After ****** receives your refund, it may take up to 30 days to post. You can check with ****** regarding your refunds after 1/22/25.

Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon.

Sincerely,

***** *.
Executive Services
Harry and David
Customer Answer
Date: 01/08/2025

Complaint: 22780192

I am rejecting this response because: They have told me this same answer at least 3 times and I still have not received a refund to my ****** account. They say they sent refunds but can't furnish ID number given by ****** when they receive the refund. Will have to wait untill Jan 22 to see if they really sent the refund.

Sincerely,

******* L *****
Customer Answer
Date: 01/16/2025
The refund has not been received, this is normal action from Harry & David. Have to wait until Jan 22 before I know for sure if refund actually is posted to my account.
So far there has been no refunds posted, I check ****** and bank on a daily basis.
Customer Answer
Date: 01/24/2025
Refund of $112.16 received at ******, even though Harry & David said they couldn't process a refund request with ******. My guess is that they were using wrong account information as H&D said I had two accounts but I don't.
This is second year that I have had trouble with H&D, last year I had problems with deliveries and refunds. Seems to be an ongoing problem. 3 out of 6 non-deliveries this year, 2 out of 6 last year.
I will not be doing any other business with them, too much of a hassle to correct a problem. **************** Support doesn't mean anything. They lie and give out false information, trying to get you to drop the complaint.
Thank you for your help.
Initial Complaint
Date:01/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received gift cards for Harry and Davids. I have ordered from this company before and had not had any issues, however that was not the case this time. I used the gift cards as well as my credit card to place an order on December 12, 2024. The quality of the gift box I ordered was terrible! The ****** was open and very hard and dried out. The fruit was molded and wrinkled. I contacted customer service asking to exchange these items and was assured they were sending a replacement box. They lied to me several times and I was given the option to receive a refund got the box in the amount of $129. I was also promised a refund for my shipping charge of $41 as well. I have several chat conversations as well as emails confirming I would receive my refund in 7-10 business days. It had now been 3 weeks and they sent a refund of $22.90. I would like them to provide my complete refund to my ****** account as we have agreed upon.
Business Response
Date: 01/07/2025
Dear *******,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed your refunds. One will come by paper check and the others will be returned to your ****** account. It may take up to 7-10 days for the refund to get to ******. ****** may take up to 30 days to post to your account. We have sent the refund, please check with ****** for further information regarding your refund.

Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon.

Sincerely,

***** *.
Executive Services
Harry and David
Customer Answer
Date: 01/10/2025

Complaint: 22777005

I am rejecting this response because:
I have been told since December 17, 2024 that I will see my refund to my ****** account in 10 business days! It has been almost a month and theres still no resolution! I would like my money to be refunded to my ****** account immediately! I understand I will have to wait for the check to arrive. At this point I do not trust Harry and Davids to follow through as they have lied countless times to me!
Sincerely,

******* **********
Customer Answer
Date: 01/21/2025
Still have not received my refund as promised!
Business Response
Date: 01/23/2025
Dear *******,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A full refund was processed on the order as of 1/13/2025. Your refund will be processed and returned to the original form of payment within 10 business days. What we could not refund back to your credit card, we have mailed 2 checks to you, one was sent on 12/20/2024 and the other on 1/16/2025.

Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future.

Sincerely,

******* *.
Harry and David
Executive *****************
Initial Complaint
Date:01/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online on 12/10/24 for delivery the week of Christmas. While a box arrived it was the wrong contents, I contacted the company immediately and was assured they would send out the proper item, but the email confirmation they promised nor the product ever arrived. This was a Christmas gift for my wife so essentially I gave her nothing, thanks! I have tried to reach the company two times but after a 1 hour hold both times I just hung up. The Product I ordered was #*****X at $156.47 which is a ******************** Caviar Gift Set and the order #W01005924623410. This may be the worst online experience I have ever had given they will not rectify the situation after charging me.
Business Response
Date: 01/07/2025
Dear ****,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We were unable to meet the requested delivery date for your order. The authorization hold on your account was dropped on 12/20/24 and you have not been charged for this item. We have sent you a code for 20% off a future order, as an apology.
Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon.

Sincerely,

***** *.
Executive Services
Harry and David
Customer Answer
Date: 01/07/2025

Complaint: 22774476

I am rejecting this response because: It does not in anyway attempt to make things right. The company made a mistake, ok it happens, but simply not charging me does not make up for their mistake. Please deliver my wife the basket I ordered for her so that she can still enjoy it. Please feel free to call me for any details, I am a very reasonable person just trying to make things right for my wife that did not receive this gift basket as a Christmas gift even after I was told it was being sent out the next day when I called to inform you of the incorrect delivery.

Sincerely,

**** ******
**************
Initial Complaint
Date:01/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****! **** ! ****! I placed an order on 12/20 with expected delivery date of 12/31. When I followed up on the order I noticed it never was delivered. I contacted customer service was on hold for 30 minutes before I hung up.I called back and after explaining what happened they gave me another number to call. I called that number and was told the wine was on hold - Now it's 1/6 and the order has still not gone out because everything I try to replace it with is out of order, on hold ,on their sister website... I finally found something they had and they never offered any discount , no urgency to fix this issue they never even notified me the order was on hold had it not been for me following up I wouldnt have known. they do not care only want money im scared to see what they end up shipping!
Business Response
Date: 01/09/2025
Dear ******,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A partial refund was processed on the order as of 1/9/2025. Your refund will be processed and returned to the original form of payment within 7-10 business days.

We have scheduled a delivery of a new product to arrive by, January 11th, 2025. Our delivery hours are 9 AM - 8 PM in the recipient's time zone.

Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future.

Sincerely,

******* *.
Harry and David
Executive *****************
Initial Complaint
Date:01/05/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
No matter how many times I unsubscribe to emails I continue to be bombarded daily. I even called customer service to get off their list and still, they keep coming. Isn't there a law that makes businesses take their unsubscribe feature seriously? I will never do business with this company again because of this.
Business Response
Date: 01/05/2025
Dear ****,

Thank you for reaching out to us.
We have submitted a stop promotional emails form, per your request. It may take up to 10 business days to take affect.
Please remember each time you order online to make sure you do not check to receive emails for order and marketing or the emails will begin again.
Please contact us if you have any further questions or concerns.

Sincerely,
***** *.
Harry and David

Customer Answer
Date: 01/24/2025
Hello. The response letter from the company said it could take up to 10 days and it has been 15 days and I am still receiving multiple emails from them daily. So were not resolved. I would like to reopen this case and report this company (again) for negligent business practices.
Business Response
Date: 01/26/2025
Dear ****,

Thank you for reaching out to us. We apologize that you are still receiving mailings/emails.

We have re-submitted a stop promotional emails form, per your request. Unfortunately, it may take up to 10 business days to take affect. We submitted the form under the email you submitted on this complaint. If you have any other accounts under other email addresses or have accounts with other of our sister brands, you will need to contact us with this information or you may continue to receive mailings/emails from those companies.

Please remember each time you place an order you are sent emails/mailings. If you do not wish to receive any emails/mailings after placing an order, please make sure your representative knows your choice not to receive promotional mailings/emails.

Please contact us if you have any further questions or concerns.

Sincerely,

***** *.
Harry and David
Customer Answer
Date: 01/26/2025

Complaint: 22769847

I am rejecting this response because:
I have tried to unsubscribe at least a dozen times ON THE EMAILS I HAVE RECEIVEDIT SHOULD NOT BE MY RESPONSIBILITY TO SEE WHICH SISTER BRANDS MAY OR MAY NOT HAVE MY EMAIL ADDRESS. I believe you are breaking the law, if not a code of ethics and responsibility to make sure your unsubscribe button WORKS THE FIRST TIME.. I have called customer service directly and spoke with a *** who said I would be removed. Your customer ratings tell the whole story, and I will continue to add new negative reviews wherever I can warning people not to do business with you. It appears thats the only voice I have, unless the BBB can persuade you to take care of this once and for all. This ranks near the top of my lifetime list of negative customer service. I am a person who makes ever effort to give posted back when deserved, but I also cant tolerate this type of blatant disrespect and will not hold back calling you out.
Sincerely,

**** ********
Initial Complaint
Date:01/04/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gift basket and a cheesecake as Christmas gifts for my parents. The website allowed me to choose the arrival dates for both items. They would arrive on separate dates, but both before Christmas. The gift basket was to arrive on 12/23/24 and the cheesecake on 12/24/24. The gift basket did not even ship until 12/23 and was scheduled for delivery on 12/24/24. It was never delivered. My parents were home all day on 12/24 and Fed Ex did not attempt to deliver it. They took a picture of my parent's house and said no one was there to accept the delivery. *** Ex said they would attempt delivery again AFTER Christmas!? The Fed Ex part is not Harry & David's fault, however, why was it shipped on the day it was supposed to arrive? That is the specific issue I have with that part of this order. Additionally, I received an email saying that there was a problem with the delivery of the cheesecake and that the order would be canceled. However, it was never canceled. Then I got a message saying it was shipping! After the date that it was supposed to arrive! No one asked me if I even wanted to keep the order - they just shipped it. I never would have ordered either of these items if I had known they would have arrived after Christmas. Harry & David specifically allowed me to choose my delivery dates, which I did (and both were before Christmas), and NEITHER was delivered on the day it was supposed to be. Additionally - the cheesecake still hasn't shipped! And I can't cancel it in the order page. I have attempted to reach out to customer service several times. I keep getting messages that ***************** is busy. Try again later." I want a refund of my purchase for these products. They did not arrive by the date that I selected- and one still hasn't even arrived! Additionally, customer service is impossible to reach and is completely non-responsive.
Business Response
Date: 01/05/2025
Dear ******,

Thank you for reaching out to us. We sincerely apologize for your experience with delivering a smile to your loved one for the holidays. Please know we have issued a full refund for both of your orders ($134.99) and ($39.99) that will go back to your original payment method within 10 business days.
Again, we apologize for the fulfillment issues and hope you will continue to shop with us for your gifting needs.
Sincerely,

**** *.
Harry and David
Executive ****************** Enterprise Customer Care

Customer Answer
Date: 01/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Brennn
Initial Complaint
Date:01/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made the purchase from Harry & David on Nov.22, 2024 for Christmas gifts. I did not receive the all the items that I paid and had items pending. They keep stalling me on the delivery dates for pending items, from there customer service center. I have contacted them approx. 15 times to get a refund since they never shipped the missing items. Each time I called they changed there tune and lied again to me about my refund and date I would receive credit back on my bank card.Below are the items #'s never received: Item # *****X 24600x.19329X,9999X The balance owe to me is approx. $ 289.00-305.00
Business Response
Date: 01/06/2025
Dear ****,

Thank you for reaching out to us and for making us aware of your unsatisfactory experience. We are very sorry your gifts were not delivered as requested and that you've experienced unnecessary delays in processing your refund. We have issued a refund for the full order total. Your refund is being processed and will be applied to your original form of payment. Please allow up to 10 business days to post with your financial institution. Again, we are very sorry that your orders were not delivered as requested, your refund was not processed, and for the inconvenience this has caused you.

Sincerely,

**** *.
Enterprise ****************** Specialist
Harry & David
Initial Complaint
Date:01/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered $60.97 worth of Harry and David products on December 4. On December 13, the products still had not shipped. Through online chat, they told me the products wouldn't be delivered until December 24, which was too late. I canceled the order for a full refund on that date. On January 2, I still had not received my refund. I called the customer service number, and they told me that my refund was credited on December 13. That was the date of the cancellation, so I know that it wasn't refunded on the same day, and there was no refund on my credit card on that date. I asked what account it was refunded to, and she hung up on me. I called back; this representative acted like I wanted a refund for an order I had already received. I explained that I never received the products because I canceled. She put me on hold, came back, and said that she had changed it and that I didn't owe anything. I then asked when I would receive my REFUND. Put on hold again. She came back and told me my refund had been processed earlier. When I asked her for the date of the refund, she said "I don't know, I can't see that information, but it says a refund was given." I explained that if a refund was given, she should be able to provide me with the date of the refund and what credit card it was refunded to. She put me on hold. I patiently waited for 45 minutes and she never came back.
Business Response
Date: 01/02/2025
Dear ****,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a full refund. Your refund will be processed and returned to your original form of payment within 7-10 business days.

Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon.
Sincerely,

***** *.
Executive Services
Harry and David
Customer Answer
Date: 01/09/2025

Complaint: 22756588

I am rejecting this response because I still have not received my refund, and no one will answer my email for a status update.

Sincerely,

**** ******
Customer Answer
Date: 01/17/2025
I have not received my refund, nor have I received any communication from the company other than the auto generated email when I first complained on January 2nd. **************** either hangs up when I call or they put me on hold and never return. I waited one hour on hold during one of these calls.
Business Response
Date: 01/19/2025

Dear ****,

Thank you for reaching out to us. We apologize for the issues you have encountered with your order.

We value our customers and strive to deliver a smile with every order. We will be happy to work with you to resolve these issues. I apologize for the information given previously. The items you ordered were not immediately available so you cancelled your order. Normally, that is when a refund is given. However, since the items were not yet available, you did not get charged for them and so there was no refund. The only amount you seen was an authorization hold, which has dropped off by now. There was no charge for this order. Please check with your banking institution to confirm the authorization hold dropped off and there were no other amounts against your card.
Again, we apologize for the inconvenience this matter has caused; and hope to hear from you soon.

Sincerely,

***** *.
Executive Services
Harry and David
Customer Answer
Date: 01/20/2025

Complaint: 22756588

I am rejecting this response because they claimed that the charge was only "pending" and "fell off" when I canceled the order. My credit card was charged on December 4, 2024. It never "fell off" nor did it get credited. I have attached the portion of my credit card statement that shows where *********** (AKA Harry and David) charged my card. I can provide a full copy of the statement if necessary, but I am not sure how secure this site is. I also have copies of the online chat where I cancelled the order and was promised a refund. I can provide those if necessary.
During one of my calls, a customer service representative put me on hold, then came back on and said, "I changed your order to $0, so you don't owe anything." I couldn't make her that I had already been charged and I want a refund.

Sincerely,

**** ******
Business Response
Date: 01/28/2025
Dear ****,

Thank you for reaching out to us. We sincerely apologize for your experience with us and that your refund was not issued to you as promised. We value your business with us and understand your frustration about this issue. However, we have issued a full refund of $60.97 back to your original form of payment. Your refund should take up to 10 business days for you to receive it and 1-2 billing cycles for it to reflect on your billing statement.
Again, we apologize for any inconvenience this issue may have caused and hope you will continue to shop with us for your gifting needs.
Sincerely,

******* *.
Harry and David
Executive ****************** Enterprise Customer Care
Initial Complaint
Date:01/01/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a birthday basket on ******* with a delivery date listed on the order (attached) as "arrives on or before 12/16/24". The order was not delivered by that date. It was not even shipped until 12/23/24 and was not delivered until 12/26/24 (attached). This was despite paying an exorbitant delivery/shipping charge of $30.97 for a $55.00 item. This is unacceptable. When I tried to contact customer service to find out a status of the gift I was only able to "chat" with what was AI and not a person who could actually help me with my order status. I have previously ordered from Harry & David and have never had such an issue with my order. I do not understand this issue. I would like to request the shipping cost be reimbursed due to the unacceptable delay in delivery for the item ordered.
Business Response
Date: 01/03/2025
Dear ********,

Thank you for reaching out to us.

We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and services but regrettably, this is not what you've experienced.

Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. A partial refund was processed on the order as of 1/2/2025. Your refund will be processed and returned to the original form of payment within 7-10 business days.

Again, please accept our sincerest apologies for any inconvenience this has caused, we hope to better assist you in the future.

Sincerely,

******* *.
Harry and David
Executive *****************
Customer Answer
Date: 01/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** Tron

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Harry & David is NOT a BBB Accredited Business.