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Average of 104 Customer Reviews
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Review fromNavleen D
Date: 12/21/2024
1 starNavleen D
Date: 12/21/2024
Absolutely the worst sales experience weve ever encountered, i truly dont even think a cars salesman is THIS bad. we were approached at our front doorstep to learn more about solar, we obliged and thought it was a good idea to just set up the 15 minute free quote to understand solar and if it would be a good fit for us. CLEARLY THIS WAS THE BIGGEST MISTAKE WE MADE!!! the guy proceeded to show up a hour late, okay not a big deal. He then took this 15 minute appointment and turned it into 2 unnecessary hours of our lives. He proceeded to heckle my parents into a 25 year loan. yes you heard that correctly. A 25 YEAR LOAN. this solar system was quoted at a mere $40,000. (like anyone has this money laying around right?). My parents were kind and understanding, even with this insane amount of money this man tried to scam out of them, and as he proceeded to have the largest attitude known to man he continues to ask you have 2 options, either you say yes or no That should speak for itself. He also continued to say he was missing a christmas party to be able to show this solar plan to make them feel guilty and sign a contract. My parents wanted a written quote to be able to go over if this is even a good deal for what is being offered, and he refuses to send a written quote whatsoever. He refused to give any information backing up his clear lies. My parents politely declined since they were not ready to sign any contracts or have any affiliation with this clearly pushy guy with intentions of only making commission from us, not even seeing us as human beings. He then proceeded to SLAM his computer and slam the front door on his way out. This company doesnt care, they just want your money. if i could give this company -10 stars i wish i could. I honestly hope no one is fooled by their clear antics and stays clear of this company. They clearly dont know what their talking about and dont even back themselves up with simple information. Please dont contact them.
Purelight Power, LLC
Date: 12/23/2024
Thank you for bringing your concerns to our attention. We deeply regret the experience you and your family had during your interaction with our sales representative. Please know that this is not the level of service we aim to provide, and we are truly sorry for any frustration or inconvenience this caused.
We understand how important it is to make informed decisions, especially when it comes to something as significant as investing in solar energy. The behavior and actions you describedarriving late, pressuring you into a long-term commitment, and failing to provide clear and written informationare completely unacceptable. This does not reflect the standards of professionalism and respect that we strive to uphold.
We take your feedback seriously and want to ensure this matter is addressed appropriately. If you are willing, we would appreciate the opportunity to discuss your experience further and pass the information along to our Sales Manager for review. We are committed to learning from this situation and ensuring no other customer has a similar experience.
Please feel free to reach out to our customer support team at ************ or ********************************** at your convenience. Your input is invaluable to us, and we would love to have the chance to make this right.Review fromTim G
Date: 12/06/2024
5 starsTim G
Date: 12/06/2024
The process was smooth and easy from start to finishPurelight Power, LLC
Date: 12/09/2024
Thank you for the kind words, ***!Purelight Power, LLC
Date: 12/09/2024
Thank you for the kind words, ***!Review fromJohn C
Date: 12/05/2024
5 starsJohn C
Date: 12/05/2024
System is producing power as they said. Very pleased to have done business with Purelight PowerPurelight Power, LLC
Date: 12/06/2024
Thank you for the kind words, ****. :)Review fromBrett C
Date: 11/27/2024
5 starsBrett C
Date: 11/27/2024
Great company to work with from start to finish! 5 stars!Purelight Power, LLC
Date: 12/02/2024
Thank you so much for the kind words, *****!Review fromAbm F
Date: 11/26/2024
5 starsAbm F
Date: 11/26/2024
Excellent service from start to finish! The team was professional, knowledgeable, and made the process easy. Installation was quick and seamless. Highly recommend!Purelight Power, LLC
Date: 12/02/2024
Thank you so much for your kind words! We're thrilled that you had a great experience from start to finish. Our team strives to provide professional and seamless service, and it's fantastic to know we met your expectations. If you ever refer someone to us and they get installed, dont forget you have a $250 Tango gift card referral bonus! If you ever need to get in contact with us, please text or call ************. Thank you!Review fromJulia G
Date: 11/25/2024
5 starsJulia G
Date: 11/25/2024
All of my interactions with Purelight have been phenomenal! From our first conversation with ***, to ******, and ******* everyone was helpful, and kind. I strongly recommend using this company if you are interested in going solar!Purelight Power, LLC
Date: 11/26/2024
Thank you so much for the kind words, *****! Don't forget if you do recommend anyone to us and they get installed you qualify for a $250 referral bonus gift card. :) If you have any questions or need any assistance in the future, feel free to contact us at ************. Thank you and have a great week!Review fromJulie D
Date: 11/21/2024
5 starsJulie D
Date: 11/21/2024
Converting to Solar with Purelight was easy and efficient. They took care of every step, guided us through the process, & are always pleasant!Purelight Power, LLC
Date: 11/22/2024
Thank you so much for the kind words, *****! We strive for reviews like this. ????Review fromMark F
Date: 11/21/2024
5 starsMark F
Date: 11/21/2024
I had a great experience onboarding with Purelight. Thanks to **** , ******** and the whole team!Purelight Power, LLC
Date: 11/25/2024
Thank you so much for your kind words! We're thrilled to hear you had a great onboarding experience. We'll surely pass along your thanks to ***** ********* and the team involved in your project. If you need anything from us, do not hesitate to contact us at ************. Have a great week!Review fromStephen S
Date: 11/19/2024
5 starsStephen S
Date: 11/19/2024
The entire process with Purelight was amazing. The initial conversation with a representative happened within hours of me reaching out. Within a few days, we had a full consultation, and every one of our questions was answered. Upon sign up, our system was installed and up and running way faster than I ever anticipated. Now that its running and we are saving money on our power, I'm so happy and impressed. If you are on the fence for getting into solar, don't hesitate to at least start the process with Purelight.Purelight Power, LLC
Date: 11/20/2024
Thank you so much for your kind words! We're stoked to hear how happy you are with your experience and that you already see savings. Its awesome when projects move faster than we anticipate!! We truly appreciate your trust in Purelight, and we're here. If you ever need anything in the future, you can text or call us at ************! ??Review fromZach M
Date: 11/18/2024
5 starsZach M
Date: 11/18/2024
Great company to work with! Had some troubles with software issues at first that the electric company didn't like but Purelight was able to get that resolved and power on my solar system. Looking forward to seeing lower electric bills moving forward!Purelight Power, LLC
Date: 11/19/2024
We are so glad to hear this, ****! Welcome to the Purelight family, if you ever need anything feel free to reach us at ************. ??
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