Complaints

This profile includes complaints for Reliable Credit Association, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reliable Credit Association, Inc.

  10690 SE McLoughlin Blvd Milwaukie, OR 97222-7410

  
• 

  Reliable Credit Association, Inc.

  365 Coburg Rd Eugene, OR 97401-6110

  
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  Reliable Credit Association, Inc.

  1005 N Riverside Ave STE 200 Medford, OR 97501-4690

  
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  Reliable Credit Association, Inc.

  2080 S Eagle Rd Meridian, ID 83642-6707

  
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  Reliable Credit Association, Inc.

  2157 Lancaster Dr NE Salem, OR 97305-1228

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send me letters asking to help if I get behind, then I call to ask for help and they just demand full payment. They also start calling and the day after payment is due saying its late and they need payment now even though I have a ten day grace ******* They also threaten to repossess the bike the day after due date if they dont get payment. I have tried everything with them and get no where.

  

  Business Response

  Date: 08/09/2023

  Reliable Credit Association, Inc.(Reliable) disputes the consumers accusation that Reliable has not tried to help during their financial difficulties. As explained below, the consumer failed to abide by the agreed upon payment arrangements and did not demonstrate future ability to pay. 

  Per the terms of their retail installment contract (contract), payments on the consumers account are due on the 2nd of each month. Despite the consumers allegations, there is no grace ****** for payments. Payments are due on or before the due date,meaning that if a payment is late or not made, the account is in default.However, Reliable does not immediately assess a late charge. The consumers contract provides that a late charge of 5% of the part of the payment that is late is assessed if the full payment is not made within 10 days after the due date. Because paying late delays repayment of the accounts principal balance and results in additional finance charge or interest costs accruing over the life of the account, ********************** reaches out to its customers soon after a payment is missed and keeps reaching out to the customer to assist them in getting their account back on track.

  On July 17, 2023, the consumer advised Reliable that they were only paid once a month on the 24th of the month and they needed to make payment arrangements for the July payment that was due on July 2. Reliable agreed to allow the July payment to be paid by July 24 to avoid further collection. Reliable also offered to change the accounts due date to the 24th of each month to align with their payday and to help get account current. ********************** advised the consumer that it would make that due date change once the July payment was made and the account was current.

  The consumer failed to pay on July 24. Reliable attempted to contact the consumer nineteen (19) times by telephone, email, and letter between July 25 and August 4.  Due to the lack of response from the consumer, Reliable sent a final demand letter to the consumer by mail and email on August 3 asking them to bring the account current within seven (7) days to avoid further collection, including repossession of the collateral.

  On August 4, the co-borrower on the account called ********************** and said they could not pay on the account until September or possibly October. Those arrangements were not acceptable to Reliable as the account was now more than sixty (60) days past due. Due to the previous broken payment arrangements and lack of ability to pay, the co-borrower stated that they wanted to voluntarily surrender the collateral and would make an appointment to do so.

  On August 7, the consumer asked Reliable if Reliable could defer the July and August payments until after school started as he was working as a school bus driver. Reliable reiterated that it would need the full past due amount paid or surrender of the vehicle. On August 8, the consumer alleged that Reliable was not helpful. Reliable reminded the consumer of the payment arrangements they agreed to, and the consumer failed to uphold. Reliable received this complaint a few hours later. Reliable called the repossession company to put the surrender on hold until this complaint was resolved. The repossession agent told Reliable that the consumer called them that morning and asked for the collateral to be picked up. The collateral was recovered on August 8 without issue.

  In sum, Reliable made mutually agreeable payment arrangements with the consumer to bring his account current.The consumer failed to pay as agreed and ultimately voluntarily surrendered the vehicle. If the consumer has additional questions, we encourage them to contact manager ******************* directly at ************************.

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account was paid in garnishment and per both Reliable Credit AND Southern ****** Credit Service, it was supposed to be removed from the credit report after the final payment. That has not happened. Id like it deleted and updated!

  

  Business Response

  Date: 06/14/2023

  The consumer states that his account was paid in full through a garnishment and alleges that his account with **********************, **** (Reliable) should be removed from his credit report.Reliable agrees that the consumers account was paid in full, but denies that Reliable and *************** Credit Service agreed to delete his account from his ********************** report. To be sure, Reliable cannot do that as the Fair Credit Reporting Act (****)requires Reliable to furnish information to the credit reporting agencies with accuracy and integrity. Just deleting an account because it was paid in full after a garnishment does not comply with the ****s furnisher guidelines.

  Reliable last furnished information to the credit reporting agencies on July 31, 2022.  The information Reliable furnished showed that the Account paid in full, was a charge off.  Reliable also furnished a Current Balance and Past Due Amount of zero.

  If the consumer believes specific information in his credit report is inaccurate, we invite him to send a direct dispute to Reliable by providing a copy of his credit report highlighting what he believes is inaccurate and explaining why. Reliable will then investigate his credit dispute in compliance with the **** and provide a response. 

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20158299
  
  I am rejecting this response because:

  There is a clear lack of communication between this business and the creditor they used to seek garnishment. Further, notification of garnishment proceedings were actually served to my wife, *************************, which is a violation of law considering she was not on the loan or obligated to pay it. With that being said, this was brought to the attention of the creditor used by Reliable Credit as a clear violation of my rights and the law, and at that time they agreed to have the account removed by both parties to avoid further legal action on our part. With that being said, I find it comical that there is concern on the behalf of of Reliable Credit to follow FCRA requirements on reporting with integrity when they cannot even follow the laws for service. I will accept nothing less than following the agreement set forth by the creditor chosen to collect on the account. If this is not acceptable to Reliable Credit, I suggest choosing creditors in the future who do behave with such integrity and lawfulness. I will be seeking legal action and fees if not resolved. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/12/2023

  The consumer maintains his allegation that the collection agency used by Reliable Credit Association, **** (Reliable), *************** Credit Service (SOCS), agreed to remove his account from his ********************** report and that SOCS agreed to have Reliable do the same. Reliable again investigated this allegation and still finds no facts to support it. SOCS again confirmed that it did not tell the consumer that they or Reliable would remove his account from his ********************** report. SOCS and Reliable both continue to furnish a paid in full status to the credit reporting agencies in compliance with the Fair Credit Reporting Act.

  The consumers new allegation that SOCS unlawfully served garnishment proceedings on his wife is also without merit. Garnishments are not required to be served, rather, they are sent by certified mail to the consumers employer, which is what SOCS did in this case.  If the consumer is attempting to allege that service of the underlying lawsuit on his wife was unlawful, he is wrong. As allowed by the ****** Rules of Civil Procedure, SOCS (not Reliable) served the consumer on March 14, 2022, by substitute service of the lawsuit at his dwelling on his wife, who is older than 14 years of age and resides in the dwelling. See Rule 7 D(2)(b).

  Reliable does not and will not request deletion of a consumers tradeline just because the balance was paid in full. The consumer may benefit from speaking with an attorney regarding this matter and we encourage him to do so rather than continuing to lodge complaints and threaten legal action.  

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a car reliable credit refused to agree on a warranty. car has had issues since day 1. fast forward a year car still has same issues. dealership said to go in and have them break the contract. they said they cant and we are responsible for a car we dont even have and cant fix.

  

  Business Response

  Date: 05/15/2023

  On March 15, 2022, the consumer purchased a 2010 GMC Terrain (vehicle) with ******* miles from a motor vehicle dealer pursuant to a retail installment contract (contract). All terms of that transaction were negotiated between the consumer and the dealer, including whether to include any optional vehicle protection products. The consumer purchased the vehicle AS-IS with no warranty or service contract. The dealer later sold and assigned the contract to Reliable Credit Association, **** (Reliable).

  
  The consumer first called Reliable and mentioned the mechanical problems with the vehicle on *** 6, 2022. Reliable informed the consumer that despite the vehicles mechanical issues, the consumer was responsible for adhering to the terms of the contract and making payments.Reliable offered to work with the consumer and accept a partial payment for *** if that would help. Reliable reached out to the dealer who said it was replacing the motor in the vehicle and would get back to Reliable about the timeline and a possible loaner vehicle. The consumer did not accept Reliables partial payment offer and continued to make their regular monthly payments with no further complaints to Reliable about the vehicle.

  
  Reliable did not hear from the consumer until seven (7)months later, on January 19, 2023, when they told ** the dealer never replaced the engine and the vehicle still had problems. Reliable again explained that as the assignee of the contract, Reliable is not responsible for the mechanical reliability of the vehicle and there was not much more Reliable could do to help. On March 20, 2023, the consumer contacted Reliable asking for a payment deferral to the end of the contract. Reliable explained that it does not offer payment deferrals but offered to take a partial payment for March which the consumer accepted.

  
  On April 25, the consumer called Reliable upset that they still had to pay for a vehicle that does not run. Reliable spoke with the dealer who offered to trade the consumer out into another vehicle. The consumer purchased another vehicle from the dealer, but the original vehicle was not included as a trade.  As a courtesy to the consumer, Reliable offered to reduce the consumers interest rate to 10% which lowered the monthly payments to $245 per month. The consumer accepted that offer.

  
  On *** 8, the consumer came to Reliables office and asked to break the contract (per the dealers advice) because they no longer wanted to make the payments on a vehicle that did not run. Reliable called the dealer that same day to resolve the consumers dissatisfaction. Ultimately the dealer agreed to pay Reliable $5,700 towards the account leaving the consumers with a balance of approximately $1,400. Reliable relayed that resolution to the consumer on *** 15 with an offer to accept monthly payments of $125 a month at an interest rate of 10% until the account was paid in full.  The consumers agreed and were satisfied with that resolution. 

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has conducted a hard inquiry of my credit report without my consent or prior knowledge, and without solicitation to do so. As a result, it has caused a lower credit bureau reporting score. I will be disputing this hard inquiry to the major credit reporting bureaus, but this company should not allowed to conduct this type of business practice.

  

  Business Response

  Date: 05/12/2023

  Reliable Credit Association, **** (Reliable) had prior authorization from the consumer to obtain his credit report in relation to a transaction he initiated with ********* ****** On August 14, 2021, the consumer completed a credit application with ************* ********* Motorcycles (dealer) for the purchase of a 2021 ****** Tracer 9 GT (motorcycle). A copy of the credit application is attached. The credit application contained an authorization allowing the dealer, lender, affiliates, or designees to check my credit and employment history and to provide and/or obtain information about credit experiences with me.  The dealer sent the credit application and finance terms to Reliable on August 15 asking whether Reliable would purchase a retail installment contract from the dealer to finance the consumers purchase of the motorcycle. Reliable reviewed the credit application and finance terms and conducted its own underwriting which included pulling and reviewing the consumers credit report as he authorized in the credit application. Reliable ultimately decided not to purchase the contract and sent the consumer the attached adverse action notice dated August 30, 2021.

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying interest payments and reliable credit is paying my account forward instead of applying towards principle. I have asked them to change this and reallocate my payments which I ha r been told can ot be done.

  

  Business Response

  Date: 04/26/2023

  The consumers account is a retail installment contract (contract) that finances the consumers purchase of a motor vehicle. Pursuant to the contract, payments of $348.12 are due on the 4th day of each month. The contract is a simple interest contract. This means any payment amount in excess of accrued interest and fees (if applicable) automatically applies to principal. The contract, and Washington law, allow Reliable to apply each payment to a consumers account in any order it chooses. Reliables standard payment application order is first to any assessed fees, then to accrued interest, and then to the principal balance. Interest accrues on a daily basis at the Annual Percentage Rate on the contract.
  
  On March 3, 2023, the consumer made a regular payment via debit card of $348.12 on Reliables eServices online payment portal.  Of that amount, $115.64 went to accrued interest and $232.48 went to principal. On March 22, the consumer made debit card payment via eServices of $500 with $102.45 applied to the interest that had accrued since March 3 and $397.55 applied principal. This also advanced the next payment due date to May 4. On April 7, the consumer made another debit card payment via eServices of $500 with $83.14 applied to the interest that had accrued since March 22 and $416.86 applied to principal.  This advanced her payment due date to July 4.
  
  On April 19, the consumer called and requested that her next $500 payment be applied to principal. Reliable explained how simple interest works, how it applies the payments to the account, and that all amounts after payment of accrued interest are applied to the principal balance. Debit card payments are automatically posted as regular payments during Reliables end-of-day processing. Reliable offered to update the consumers account to show a next due date of May 4, 2023, which has the effect of a principal only payment, but the customer declined. ********************** processed the consumers $500 debit card payment on April 20, applying $64.88 to the interest that had accrued since April 7 and $435.12 to the principal balance.
  
  As mentioned above, Reliable will not post debit card payments as principal only payments.  Reliable will also not reverse a previously posted payment for the purpose of re-posting the payment as a principal reduction for specific business reasons.  First, only regular payments posted to a customers account are reflected in Reliables eServices payment system as a payment receipt.  Principal-only payments are not. Reversing a regular payment in Reliables account servicing system automatically results in removal of the payment receipt tile under the presumption that Reliable is correcting a posting error. Second, reversing a payment at or near month-end would result in inaccurate credit reporting if the payment is not re-posted prior to month-end.
  
  The only manner in which Reliable can apply a payment directly to principal is if the consumer pays via check, money order, or cashiers check and directs Reliable to apply it to principal only, prior to Reliable posting the payment.
  
  If the consumer has any additional questions, I encourage them to contact *************************** manager *************************** directly at **********************.

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19958324
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jacked up the interest rate to the point that the car wasnt affordable and then had it taken so that it would be sold again by the same shady dealership

  

  Business Response

  Date: 04/05/2023

  The consumer alleges that Reliable Credit Association, **** (Reliable) [j]acked up the interest rate to the point that the car wasnt affordable and that Reliable took the vehicle so it could be sold again by the same dealership from which the consumer purchased the vehicle.  As explained below, these allegations are without merit.
  
  On March 21, 2021, the consumer purchased a vehicle from Bobbys Auto Sales (dealer) pursuant to a retail installment contract (contract). All terms of the contract were negotiated between the consumer and the dealer, including the interest rate and monthly payment amount. Reliable was not involved in the setting the terms of contract.The dealer subsequently offered the contract to Reliable for purchase.  Reliable conducted its own underwriting,including analyzing the consumers ability to repay based on the income and expense information the consumer provided to the dealer and the consumers credit report, and interviewing the consumer to discuss the terms of the contract. During the interview, Reliable verified the terms of the contract with the consumer, including the fact that the annual percentage rate is fixed and confirmed that this was the only contract the consumer signed. The consumer told Reliable that the monthly payment was easily affordable and that they have very few expenses. Reliable ultimately approved the contract for purchase.
  
  About three years later, on March 28, 2023, Reliable repossessed the vehicle after the consumer defaulted on their monthly payments and failed to respond to numerous letters, telephone calls and emails. After a vehicle is repossessed and the time for the consumer to redeem the vehicle has expired, the vehicle is sold at a private auto auction to the highest bidder,not directly to the dealership from which the consumer purchased the vehicle. On March 28, Reliable sent the consumer a letter notifying them that the vehicle would be sold via private sale sometime after 15 days after the date of the letter unless they contact Reliable to redeem it. Accordingly, the vehicle will be sold at auction unless the consumer contacts Reliable to redeem it or Reliable and the consumer agree to other arrangements by April 12, 2023.
  If the consumer has additional questions or would like to discuss the matter further, Reliable encourages the customer to contact manager ********************* directly at ************************.

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19865788
  
  I am rejecting this response because: the dealer in question is no longer in business and should have been the ones to negotiate the price. I am also rejecting this response because they are putting words into my mouth without evidence. The vehicle will be sold at auction for a far lesser price than what I would have ultimately paid for it, on top of that all THERE WAS NEVER ANY LETTERS SENT TO MY ADDRESS. I simply walked outside and the car was gone, when I did call to see what I could do about it, theyre response was to pay off the entire loan in one payment and that that was the only option. Surely they knew my address since they knew where the car was, so where are the letters. The fact of the matter is that on top of being robbed of the **** dollars that was supposed to have been taken off of the entirety of the vehicles pricing, the company blindsided me by suddenly raising the interest rate to 30% when most people of similar income and credit score were paying far less.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a truck driver who got a truck thru a dealership in town and reliable credit is the loan company . Reliable credit calls me during my work hours and I have called them and explained the process of my pay schedule and loads . As of right now loads have slowed way down so Im not currently making as much as I normally do during the spring , summer, fall months. They are demanding multiple payments a month or more than what I can afford currently when Im supporting my self and paying other bills. Every time Im on the phone with reliable credit their story changes from we will work with you to we cant work with you unless we have the full payment. Even after I have already made one payment for the month of January . Its frustrating I am dealing with payroll issues and they wont be flexible with that.

  

  Business Response

  Date: 02/07/2023

  On June 21, 2022, the consumer purchased a truck from ******************** dba ********* (dealer) pursuant to a retail installment contract (contract). All terms of the contract were negotiated between the consumer and the dealer, including the payment terms of 48 payments of $469.25 per month. The dealer subsequently sold and assigned the contract to Reliable Credit Association, **** (Reliable).  

  
  Reliable has had multiple conversations with the consumer and understands his situation. Reliable is always willing to work with consumers when they experience temporary financial hardships, as long as they follow through with the agreed upon arrangements. The consumer proposed making partial payments twice a month, as well as making weekly payments based on how he is paid at his job.  Reliable accepted several of those payment arrangements, unfortunately, the consumer has had a hard time following through. As of January 17, 2023, the consumer was past due for two full monthly payments, accrued interest, and a late fee. Due to many broken payment arrangements, Reliable advised the consumer that he would need to pay at least one full monthly payment that week or surrender of the vehicle to Reliable, in order to avoid further collection. That payment arrangement was for less than half of the amount that the consumer currently owes. Reliable did not receive a payment, surrender of the vehicle, or hear from the consumer by the end of that week. The vehicle was assigned for repossession on January 24. 

  
  On January 31, the consumer called Reliable upset and alleging that we are not working with him. The consumer told Reliable to call his dad and gave Reliable his dads telephone number. Reliable called the consumers dad that same day, relaying the same arrangement Reliable proposed to the consumer one full payment or surrender of the vehicle. The consumers father said he would talk with the consumer and get back to us. Reliable has received no update from the consumer or his dad.

  
  We encourage the consumer to contact Reliable branch manager, ************************* at ***********************, to discuss this matter further and find a resolution.

• Initial Complaint

  Date:01/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid vehicle in full to which I was told at the end of the month of 9/22 they would report to all three credit bureaus that it was paid off. On Equifax they didnt report the paid off status. I have disputed the information on the credit report and Reliable credit continues to report that I owe money but now its making it look like Im not making payments which is dropping my credit score.

  

  Business Response

  Date: 01/26/2023

  The complaint submitted by the consumer is a credit dispute.  Reliable Credit Association, **** (Reliable) attempts to conduct investigations of credit disputes when they are received through formal complaint channels if documentation is provided to substantiate the basis of the dispute. In this case, the consumers description of the complaint is sufficient to substantiate the basis of their dispute.
  
  The consumer alleges I paid the vehicle in full to which I was told at the end of the month of 9/22 they would report to all three credit bureaus that it was paid off and On Equifax they didnt report the paid off status. The consumer further alleges I have disputed the information on the credit report and Reliable credit continues to report that I owe money.
  
  Reliables records do not indicate that any conversation occurred with the consumer about the timing of Reliables credit reporting in relation to when the consumers account was paid off.  Reliable confirms that the consumer paid off their account on October 5, 2022. Reliable furnishes account information once per month following the conclusion of the applicable month.  In this case, Reliable would have furnished the consumers account information after October 31.
  
  On October 8,Reliable received a dispute from Experian via eOscar stating that the account had been paid in full. When the consumer submitted that dispute, the most recent Date of Account Information was September 30, 2022, i.e., Reliable had not yet furnished the accounts paid status.  Accordingly, Reliable provided the response Account information accurate as of date reported.
  
  On October 10,Reliable received a dispute from Equifax via eOscar stating the same as the dispute with Experian.  Reliable again provided the response Account information accurate as of date reported.
  
  In both cases,the consumers disputes with Experian and Equifax were premature in that they were submitted before Reliable had the opportunity to furnish the status indicating that the consumers account had been paid off.  Unfortunately, the consumers disputes with the consumer reporting agencies (CRAs) appear to have blocked Reliables subsequent reporting from being introduced to consumers credit reports by the CRAs. As of January 26, 2023, Reliable has provided corrections to all three CRAs to reflect that the consumers account was paid off as of October 5, 2022.  Reliable will send the consumer a letter explaining the results of its investigation of the consumers credit dispute.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle financed through reliable credit was deemed a total loss due to the other drivers negligence 13 days after I purchased it. And then it was stolen during the process of getting it evaluated by the insurance companies. I kept up with my payments through July, because it was stolen I had to go through an investigation process which prolonged my car being paid off by insurance for 3 months but I didn't even have the vehicle anymore, I only was able to drive the thing for 13 days. Anyways reliable credit reported to the credit bureau that I missed payments starting in July and is still saying im missing payments which dropped my credit to a 383. So my file accrued 2000$ In interest because of these supposed missed payments which made my outstanding balance on the car raise $1000 more than what I got it financed for I've disputed the errors since August and Everytime I dispute it reliable credit tells them it's accurate. My lease ended on my apartment but because reliable credit is reporting I missed payments and now they are saying it's still an open account when my insurance paid them what I owed plus they paid them all the interest accrued from the late payments they said I missed. It was totalled 13 days after I purchased it and the other driver claimed 100% fault at the scene of the accident. And I still made five payments on time which basically was for nothing because the late payments they put on my file accrued so much interest it looks like I've paid 0% of the finance off which is killing my credit and now I'm homeless because I can't approved to get another place to live. Like literally on the streets and I had 0 fault in any of it. They refuse to fix it they refuse to even communicate with the credit bureau cuz Everytime I dispute it they tell them their info is correct and it's not at all. The account has been settled and paid by insurance for months and they still report it as being unpaid.

  

  Business Response

  Date: 01/13/2023

  The complaint submitted by the consumer is a credit dispute and is duplicative of a complaint she filed with the ************************************ (****) on December 28,2022, to which Reliable Credit Association, **** (Reliable) responded on January 11, 2023. Below is the response Reliable provided to the **** which is also responsive to this complaint.
  
  Reliable is uncertain why this complaint was filed as the consumer has made no attempt to dispute her credit report directly with Reliable.  Reliable attempts to conduct investigations of credit disputes when they are received through formal complaint channels if documentation is provided to substantiate the basis of the dispute.  In this case, the consumers description of the complaint is sufficient to substantiate the basis of her dispute.  The consumer alleges reliable credit reported to the credit bureau that I missed payments, and the account has been settled.The following is a chronology and description of events as documented in Reliables records.
  
  On March 3,2022, the consumer entered into a retail installment contract with an automobile dealer for the purchase of an automobile.  The automobile dealer subsequently assigned the retail installment contract to Reliable on March 9.  On June 20, Reliable was informed by the consumer that she had been in an accident and represented that her insurance company would deem it a total loss.  That same day, the consumer contacted Reliable to ask if Reliable repossessed her automobile.  Reliable confirmed it did not repossess her automobile and, during the course of that conversation, the police arrived (presumably to investigate the potential theft of her automobile) and Reliable advised her to speak with the police and to follow-up with Reliable at a later time.
  
  On June 22,Reliable contacted the consumer and was told that her insurance company had towed her automobile since it was a total loss.  She said the automobile was still drivable, demanded the automobile be returned to her, and refused to accept the insurance companys assessment of a total loss.  The consumer represented that the insurance company returned the automobile to her.  It was at this time that Reliable learned the consumer filed an accident claim back on March 18.  It was also at this time that the consumer said the automobile was stolen and she had filed a theft claim and police report on around June 17.  Also on June 22, the consumer said her insurance company would give the police ten days to attempt to recover the stolen automobile before proceeding with processing her claim(s).  It remains unclear when the automobile was towed and when it was separately stolen.  Reliable reviewed the insurance claim process with the consumer and advised her that payments are still due, including the remainder of her June payment that was due on June 15.  Reliable and the consumer agreed that she could pay the remainder of her June payment in ten days to allow her time to hear back from her insurance company.  Despite numerous attempts by Reliable, it had no contact with the consumer until August 24.  However, the consumer paid the remaining portion of her June installment on July 1. 
  
  The consumer did not make another payment on her account despite monthly payments being due on the 15th of July, August, September, and October.  In the meantime, from August 3 to October 28,due to the lack of communication by the consumer, Reliable made numerous attempts (i.e., close to 20) to gather information from the consumers insurance company regarding the status of her claim(s).  During the course of trying to gather information, Reliable gleaned that the consumers accident claim would be much more advantageous to the consumer than the theft claim.  On August 24, Reliable expressed urgency that the consumer should finalize her accident claim as that claim was for a much greater amount than the potential $900 theft claim.  The consumer needed to accept the claim amount before it could be paid by her insurance company.  Again, weeks passed without contact with the consumer despite Reliables efforts.  On October 24, the consumers insurance company stated that it still had no contact with the consumer and they would accept Reliables repossession affidavit, which Reliable provided on October 28.  On November 3, Reliable received the claim payment of $7,213.63 which was posted to the consumers account the same day.  The consumers account was paid in full as of November 3 and Reliable subsequently mailed the consumer an overpayment refund check of $9.02. 
  
  Although the consumer has yet to submit a dispute directly to Reliable, Reliable began receiving reinvestigations from Transunion and Equifax starting in September 2022.  Each reinvestigation relayed dispute reasons similar to this complaint, i.e., the consumer did not feel responsible for the account due to the accident and pending total loss insurance claim.  To the first four reinvestigations received between September 13 and November 26, Reliable responded that the account information was accurate as of the date reported, i.e., as of August 31, September 30, or October 31, 2022, depending on the timing of when the consumer submitted each dispute.  The fact that the consumers automobile was in an accident and the insurance claim process was drawn out did not relieve the consumer from her payment obligation,nor did it mean her account should have been closed.  It was not until November 3, when the claim payment was received and posted by Reliable, that her account was officially closed with a zero balance.  Arguably,the process would have been drawn out longer without Reliables significant assistance throughout.
  
  Reliable does not furnish account information until after the applicable month has concluded.  In this case, Reliables November credit data was furnished to the consumer reporting agencies (CRAs)on December 6.  Unfortunately, the consumers disputes with the CRAs appear to have blocked Reliables reporting from being introduced to consumers credit reports by the CRAs, and the consumer is correct that her account should be reported as paid in full and closed as of November 3 as early as December 6.  As of the date of this response, Reliable has provided corrections to all three consumer reporting agencies to reflect the accurate status as of November 3.  However, the consumers missed payments for July through October are accurate.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car through Credit Yes and took an exceptionally high interest rate because I was told by the dealer I could refinance after 4mo. Never spoke to anyone at the finance company until almost a month after the purchase someone finally called me. It was then I was told after 6mo of payments I could revisit the subject of a lower interest rate. I was never late. I pay 3mo in advance quarterly. And I was told today that it won't matter what my credit score is that I owe more than my vehicles worth. They had to have known this, both the dealer and reliable credit from the start. I fell misled and outright lied to. Tricked into owning all this interest. As a first time car buyer I'm extremely upset and I can't believe this is legal. Like no one teaches you to navigate these things and these people preyed on my naivety too make a quick buck. I'm a fulltime college student. I work part time and I am forced to live in my jeep at the moment. My life is tough enough without dishonest businesses making it tougher. Is there anything I can do or say to stand up for myself and at least make this more difficult for these kinds of things to happen in the future. Maybe someone else can benifit from my experiance if I pursue standing against this sort of dishonesty in commerce

  

  Business Response

  Date: 01/05/2023

  The consumer is upset that Reliable Credit Association, **** (Reliable) turned down their application for a new interest rate. The consumer alleges that they purchased a car at CreditYes Autos and accepted a high interest rate because the dealer told them they could refinance after four (4) months. The consumer also alleges that Reliable told them they could revisit the subject of a lower interest rate after six (6) months. Reliable does not have a policy of automatically refinancing or offering to refinance accounts based solely on the amount of time elapsing. Furthermore, no dealer is authorized to make any such representation to its vehicle buyers, nor should a dealer have any reason to believe such policy exists. At any time, a Reliable customer can apply for a lower interest rate subject to Reliables underwriting guidelines that consider, among other things, the value of the vehicle at the time of the refinance. Unfortunately, at the time of the consumers refinance application, the value of the consumers vehicle was insufficient to support an interest rate reduction pursuant to Reliables underwriting guidelines. We hope the following explanation is helpful to the consumer.
  
  On April 30, 2022, the consumer purchased a vehicle at CreditYes Auto (dealer) pursuant to a retail installment contract.  All terms of the contract were negotiated by the consumer and the dealer. The dealer subsequently sold and assigned the contract to Reliable. Reliable was not involved with the contracts terms, including the interest rate and potential to refinance. Reliable Credit contacted the consumer on May 2, 2022, to verify the terms of the contract and the financing. The consumer did not raise any concerns with the contract terms and did not mention or ask about refinancing.
  
  The first time the consumer asked Reliable about refinancing was on November 28, 2022, when they sent Reliable a message via its online message center asking about their chances of refinancing and what their new rate would be.  Reliable told the consumer that Reliable does not offer pre-approvals and that they needed to submit an application. The consumer applied for a new interest rate on December 14 and Reliable turned down their application for insufficient collateral. Reliables underwriting considers not only the consumers credit score and creditworthiness but also the value of collateral. The value of the collateral is market driven and generally decreases over time. Reliable noticed a significant drop in value of the vehicle from the time of purchase in April and the application for the new interest rate in December. Reliable informed the consumer of its decision on December 15 and spoke with them again January 3, 2023 to answer further questions they had about the Reliables decision.
  
  If the consumer has additional questions or would like to discuss the matter further, Reliable encourages them customer to contact manager ********************* directly at ************************.