Complaints

This profile includes complaints for Bench Craft Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bench Craft Company

  7216 SW Durham Rd Portland, OR 97224-7594

  
• 

  Bench Craft Company

  16600 SW 72nd Ave Bldg 10 Portland, OR 97224

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked Ms. **** **** from contacting me anymore and she continues to contact me.

  

  Business Response

  Date: 03/04/2025

  We have contacted Mr. ****** and have addressed his concerns. We consider this complaint closed.

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for golf card sponsorship ad on 9/13/23. I was told that this would run for all of 2024. I received on 2/22/24 a sales pitch to renew for the following year (2025) from ***** *********, Regional Sales Manager at Bench Craft.. 2/29/2024 I responded "I have yet to receive a call from the current? advertisement. Is it even running now?"2/29/2024 The response I received back "Yes, shipped Dec 2023" Not having received a single response to my ad I went to the golf course on 3/1/2024 and they were still handing out the previous year's scorecard. The golf course employee thanked me and replaced the old cards with the new. 3/2/2024 I then emailed/contacted Bench Craft to let them know and that I wished for a refund for at least the months I wasnt being advertised for but really thought I should get credit for the entire year since I was the one that had to get the golf course to put out the new scorecards. Who knows how much longer they would have sat in their storage closet. ***** ********* said to me that he would not refund me; most golf courses seasons dont start until then anyways. I told him we have a longer season and that golfing is most of the year. He said that I would probably still get a whole year because the golf course would probably do the same thing. I told him if they didnt I would be contacting them again for a refund. He also claimed I was the only carpet cleaning contractor on there (as did the original salesman). I checked in with golf course 2/14/25. They were using the newest 2025 sponsor scorecards and had been since the beginning of the year. I thus only received 10 months out of a 12 month contract.

  

  Business Response

  Date: 03/03/2025

  We have contacted Mr. ****** and have addressed his concerns. We consider this complaint closed.

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two golf course holes for the amount of $790 on 10/07/2024. Then I had a new representative contact me to charge me again for the amount of $790. He only texted me and went ahead and charged my card without my consent. I have been in contact with the company about the charge, but I can never directly talk to the new representative. He only texts and says that he is going to give me a deal and refund only half of the amount. I understand in the scheme of things $790 is not a whole lot of money. The point is that I was forced into another contact with them without my consent. I feel like I am being pushed into another year with their company because results will not be as promised. Why would they scheme a client if their product is successful and generates leads? Is this the only way they can fill those advertising spots? Forcing me is an entirely different matter and highly unethical at best.

  

  Business Response

  Date: 02/18/2025

  We received an email from Ms. **** at our corporate office before receiving this complaint. Ms. ****** concerns were addressed. We consider this complaint closed.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business does not comply with federal laws in regards to opt-out for their solicitations. I get contacted by their sales department repeatedly by a different agent every time. I have made multiple request that my businesses information be removed from their systems. They do not have legal consent to contact myself or my business. They do not have consent to store my information and share or sell my information to their affiliates. I'm collecting personal information on every agent that contacts me and will seek legal action unless all communication attempts cease. As well as this complaint I have filled a complaint with the ***. Any continued contact on their behalf will be considered harassment and reported to state and local law enforcement.

  

  Business Response

  Date: 01/28/2025

  Mr. ****** of ****** Auto Detailing in **************, unfortunately is not as knowledgeable as he would like to think in regards to what he calls "opt-out solicitations". There is no such thing as a do not call registry for businesses. If he uses his personal phone number as his business line he will undoubtedly receive sales calls. This is the reason why the *** will ignore him and his erroneous complaint. We received an email from Mr. ****** today that listed a personal address of our sales *** that contacted him. He listed the sales ***resentatives home address in the email to prove he knows where he lives. This was taken as a threat and has been ***orted to the appropriate authorities. Further action may be taken. It is ironic that Mr. ****** references harassment and ***orting to state and local authorities, which is what we were forced to do because of his threat. This being said, we would prefer not to waste time or resources contacting any business that has no intention of purchasing from us. We will make every effort not to contact Mr. ****** of ****** Auto Detailing in the future. We consider this complaint closed.

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22868590
  
  I am rejecting this response because:
  

  Collecting employee personal information would not be necessary if they had respected my previous request for them to remove my information and stop and was done so to file complaints against individual as well as the business with law enforcement from my end. I am happy to answer to law enforcement in regards to the matter. Much like my information is public so is their staff's information through public records and reporting their sales associate to authorities for unwanted contact do not constitute a threat.
  

  If they don't like public information being used against them they should stop doing it to drum up leads for cold calls and emails. Its clear based on the many complaints they have on this site that they put more effort in to responding to complaints on here and denigrating former clients then they do delivering that which they sold them.

  Furthermore they were not reported to the ***, they were reported to the ***. As far as a business' ability to opt-out of solicitations businesses are also protected under the CAN-SPAM act and they are required to comply. 
  

  Based on their practices I will not accept their resolution without a formal letter from them on official Bench Craft letterhead agreeing to cease all contact, and that any of my information and business' stored in their systems will only be to blacklist myself from their leads CRM and that it will not be shared with any third party. 

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/04/2025

  Mr. ****** is asking that we remove his information. We are unable to remove information from the internet. There is no information of Mr. ****** stored in our system. We do not believe Mr. ****** would like his information removed from ******. We do not want to waste our time or resources or Mr. ****** time or resources contacting him to purchase an advertisement. We will make every effort possible not to contact Mr. ****** in the future. The implied threat against our employee by listing his personal address will be dealt with accordingly. We consider this complaint closed.

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22868590
  
  I am rejecting this response because:
  

  Based on Bench Craft's response to different users related complaint on 9/26/24 Bench Craft claims there is no auto dialer or auto email system and their for they do not maintain a list of lead information. They later go on to respond the the users rejection on 9/27/24 and claim they have made a note in their system not to contact said user.
  
  Which is true? Do they not maintain a CRM or can a lead be listed as do not contact? If they don't have a systematic way of opting out leads that don't wish to be contacted then that would fail to be in compliance with federal law. Since they can't even answer their complaints in a constant manner I will not accept their solution unless my earlier request of a written official letter with a firm commitment not to contact myself, my business, or use/sell my information in anyway is honored.

  Its funny how googling an employee (just like they ****** all of their leads) constitutes a threat to them yet they can't admit how the same unwanted contact which in their cause is ***eated over the course of years is perfectly acceptable to them.

  Additionally, continuing to imply that your employee was threatened with anything other than legal action is a thinly veiled attempt to play victim. Maybe your employees should take the advice their *** just gave me and work on removing their information from the internet.

  I have worked in sales before and have never once continued to contact a lead that wished to be removed because that is harassment.
  

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/12/2025

  1. We do not use an auto dialer or auto email system. We do not maintain a list of leads or contact information for businesses that are not customers. The information is gathered through an internet search and contact is made through manual dialing. Hence, we are unable to delete Mr. ****** from the internet.
  2. In order to answer in a "constant manner" we will explain further that we can note our system on the appropriate venue that the advertisement opportunity is available at, that Mr. ****** would prefer not to be contacted. So that Mr. ****** has full understanding, we will state again that Mr. ****** contact information as a potential customer is not in our system.
  3. This would make it impossible to use or sell his information as he has referenced on multiple occasions.
  4. Mr. ****** gathering employee information was an implied threat as he was essentially stating, "I know where you live". 

  5. We have no intention of contacting Mr. ****** again. We ask simply that he stop playing the victim and that we part ways. We receive sales calls as well. We have never taken it so personal or emotionally that we would threaten an employee or state that we know where they live. We understand that receiving sales calls is part of operating a business. We wish Mr. ****** the best and consider this complaint closed.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22868590
  
  I am rejecting this response because:

  In their response they blatantly admit to non compliance with the do not call registry which doesn't differentiate between private phone numbers and business phone numbers. It doesn't provide exceptions for manually dialed numbers and it nor the can spam act allows a business to continues to contact a lead because they went on ****** and found the information again.

  ***************************************************************************************************

  **************************************************************************************

  They again claim they do not store information on leads and simultaneously claim they will make note in their system not to contact me. How is this possible? Maintaining a do not contact list (which they claim they don't) do would suggest compliance. They are not in compliance by their own statements so long as they insist that the only way to assure they will not contact me again is if I remove my business information from the internet.  

  Transportation Media, **** doing business as Bench Craft Company has recently settled in the Shebroe v. Transportation Media, **** case in October of 2024 which related to the Telephone Consumer Protection Act.

  If they want to consider this resolved they should stop crafting false and arrogant responses. They can claim they are reviewing their internal policies and procedures, apologize for not respecting the wishes of many not to continue to be contacted after an initial rejection. Though I will never believe their words I would accept such a response.
  

  Their responses will continue to be rejected until they can at least fake humility.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally contacted by Benchcraft about advertising on scorecards for one golf course for $395, then I was offered to advertise at two more for $990, then they called about a teebox for $1580, and finally told me they were billing me for the two year extension of $790 that I did not agree to. This began in Sept of 2024. Today January, 23rd, 2025 they told me they were sending my final invoice for $1590. I let them know that I had already paid several thousand dollars and they told me they would check with accounting. The advertisments are supposed to be for March of 2025. Every time I was contacted by a different person and each had a "special deal." There are multiple similar complaints on BBB for aggressive and uethical tactics. They send texts that ask a question at the beginning and down at the bottom are asking for authorization to be charged more money. I do not want my company associated with this company or their way of doing business.

  

  Business Response

  Date: 01/24/2025

  We have contacted Mr. **** and have addressed his concerns. We consider this complaint closed.

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/23/2025 ****** called representing himself as being with *********************** and wanting to speak about partnering with the golf course. I understand obtaining advertising for course cards and such. However the way ****** goes about getting his list of prospects to call is by using the ******************** Adveritisements to call the companies. This incurs a per call charge to the prospective advertising he is trying to solicit. When informed of this, his response was, thats just the way he calls people.

  

  Business Response

  Date: 01/23/2025

  It is unfortunate that a savvy business person would resort to filing a complaint with the BBB without attempting to contact our corporate office or management to have his questions or concerns addressed. We hope that ******* ***** of ****************** / ************************ and previous finance manager of *************************** never receives such an erroneous complaint during the life of his business. It would be comparable to our company filing an unwarranted complaint about Mr. ***** and his business after receiving notification of this complaint. If Mr. ***** needs assistance, we will gladly speak to him at his convenience. We consider this complaint closed.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22847520
  
  I am rejecting this response because: I did contact your company and spoke to who was supposed to be a manager who was dismissive of my issues, this is why I filed the complaint so that it would get to who I hope would have been more receptive. Obviously by your response, you have the same feelings as the manager, if it isn't the same person I spoke to as well. You are well aware of the sales tactics and lead generation ways and support them. 
  
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 01/28/2025

  We have spoken with Mr. ***** regarding this erroneous complaint. Mr. ***** is not a customer and does not have a desired resolution. He would like acknowledgement of his concerns and feelings. Please let this response serve as acknowledgement that Mr. ***** would prefer not to be contacted on the phone number listed for his business on the internet. We wish Mr. ***** well and once again hope as his business grows he is not put in a position like this. We consider this complaint closed.

• Initial Complaint

  Date:01/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon entering this agreement with Bench Craft, it was understood that the payment we made was for a 12-month term (I will attach the document below which states that) This payment was made September 26, 2024. 2 more payments were drawn from the same account we paid from in November, and again today in January. We have asked numerous times for our scorecards to be mailed to us with the ad that we have paid to have on there, and each time have gotten the run around, or simply no response. In December, someone reached out to us again, I assume not realizing they had already scammed us twice and asked us for another payment for advertising on the score cards, something we thought we had already signed up for back in September of 2024. We simply replied to the email we were not interested as we had already signed up for that, and they proceeded to charge our card again anyway. Very disgusting of a business to be doing this!

  

  Business Response

  Date: 01/21/2025

  We have contacted this business and have been told the matter is resolved. We consider this complaint closed.

  Customer Answer

  Date: 01/23/2025

   
  Hello, I wanted to inform you that our issue has been resolved, and we can close the complaint that was filed #********.. Thank you
  
  Sent from **** ***** (***********************************************************)
  

• Initial Complaint

  Date:01/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company signed up for a advertisement deal where we would get advertisement for one year at $395/yr with no written minimum purchase. We now have an ***resentative of this company strong arming us into paying for another year because we were threatened with legal consequences. We were happy to do the first year but we saw zero return on investment chose this year not to renew. Then we received a call from a ***resentative stating we had to pay for 2 years because last year they gave us a deal of $395 instead of $700 allegedly. She also stated we had made a verbal contract agreeing for the time of 2 years which we have no record or proof of. After doing my own investigation, Bench Craft offers $395 a year with no minimum contracts required nor do they do verbal contracts, the *** i spoke to stated all contracts are written.

  

  Business Response

  Date: 01/08/2025

  Mr. ********** contacted our corporate office and we have address his concerns to his full satisfaction. We consider this complaint closed.

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I hope this email finds you well. I am reaching out to raise concerns regarding a recent advertising agreement with Bench Craft Company, as well as their failure to fulfill the terms outlined in our contract.We paid a total of $1,975 to Bench Craft for three advertising opportunities at local golf courses: a one-year scorecard sponsorship at ********************************* ($395), a display sign at **************************** ($790), and course guides for ************************ ($790). After a month of no contact from Bench Craft, we reached out to the golf courses in question to confirm the status of our advertisements. All three courses informed us that they do not work with Bench Craft for their advertising needs, which raised concerns about the legitimacy of the company.When we disputed the charges with our credit card provider, Bench Craft claimed they had ************************************************************* the contract. Since the contract was signed on July 2, 2024, this timeline required the advertising to be displayed no later than October 30, 2024. However, we contacted the golf courses after this date, and they confirmed once again that they do not work with Bench Craft and have not received any advertising from them.When we reached out to Bench Craft directly to address these concerns, we were met with hostility and told their services were legitimate, with no option for a refund. Despite these assurances, their failure to deliver on their promises, combined with the responses from the golf courses, leads us to believe we have been scammed.I would greatly appreciate your guidance or assistance in resolving this matter. If additional documentation is needed, I would be happy to provide it. Thank you for your time and understanding, and I look forward to your response.Sincerely,******* ******* Pool Protection Technologies

  

  Business Response

  Date: 11/19/2024

  It is our hope that Mr. ******* ******* and Mr. *** ***** of Pool Protection Technologies in ****************, are not intentionally attempting to receive free advertising or attempting something even more nefarious by submitting this complaint. We will be filing a complaint with the BBB for Pool Protection Technologies regarding the defamation included in the complaint filed against our company on a public forum.
  Pool Protection Technologies entered into contracts for advertising services on 6/24/24 and 7/1/24. In the complaint submit by Mr. ******* he claimed to have not been contacted by our company for a month after purchasing his ad spaces. This is just one example of the inaccurate / erroneous information included in the complaint. Our art department completed preliminary proofs on 7/15/24 and they were emailed to Mr. ******** 14 days after his second purchase. After multiple edit requests the artwork was approved by Mr. ******* on 7/22/24. All 3 ads were sent to production following the art approval. On 8/5/24 we received a merchant chargeback from their banking institution for both payments that were made to us. We called Mr. ******* on 8/5/24 and he told us the payments should NOT have been dispute and that he would look into it. We sent the applicable documentation to the dispute resolution department including the terms and conditions of the contracts. The bank side on our behalf and the payments remained in place.  Mr. ********* complaint he referenced the approximate 120 day time frame to deliver advertising to the host golf courses. All 3 advertisements were delivered well with the approximate contractual obligation. They were in fact delivered within roughly 60 days of purchase.
  Included with this response are scanned images of 2 of the 3 printed ads. The 3rd is a sign that is posted at one of the golf courses. Mr. ******* indicates that he contacted each course and were told they do not use our services. Today we contacted all 3 courses. **** ****** Golf Course confirmed within **************************************** the pro-shop includes Pool Protection Technologies ad space. Included with this response is a picture of 1 of the 2 display boards on location at **************************** taken for a previous sponsor. Also attached is a ****** street view of the course in which you can clearly see our products posted. We are curious if Mr. ***** and Mr. ******* think that ****** is a "scam". Hopefully when Mr. ******* contacted the golf courses he didn't choose to speak to a random individual taking the trash out, but instead asked for the General Manager or somebody in management. If he had done that, he would have received confirmation of our relationship and active contracts with each course. In fact 1 of the 3 courses has entered into additional contracts with us in the last 60 days adding to the already existing products we have provided them for years. He could also do his due diligence by simply setting foot on the golf course property and seeing multiple products that we produce for the courses. It is our belief the Mr. ******* and Mr. ***** have submit this complaint with malicious intent. At the very least, they are negligent by incompetence. We will ensure the behavior is addressed accordingly.
  We ask that either Mr. ***** or Mr. ******* return the phone call that was made to them today when this complaint was received. We will happily go over this information with them and will accept an apology, thus resolving the matter so that there is no need for us to take further action.
  We consider this complaint closed.

  Customer Answer

  Date: 11/22/2024

   Complaint: 22571344
  
  I am rejecting this response because the information presented is false.
  
  Regarding the claim of not being contacted for a month, it is our apologies for stating it was a month of no contact with the entirety of Benchmark. This response was in specific to the Benchmark representative that reached out to us to coordinate the deal. I had reached out to the representative multiple times after the contract was signed, trying to get more answers and clarification, and I was not responded to, until weeks later, after several attempts.
  
  Additionally, I was promised a bottle of whiskey as part of the purchase agreement, which I never received. This was a written agreement between BenchCraft and Pool Protection Technologies that BenchCraft has failed to uphold. If BenchCraft is committed to honoring their contracts, we request they provide the bottle of whiskey of my choice, as promised.
  
  At the time, we did not dispute the bank charges because the contract stated BenchCraft had 120 days to deliver the materials. We honored that timeline, which is why we did not push back on the claims to the bank, and the bank sided with BenchCraft. However, after the 120 days elapsed, we verified with the merchants in question, on 11/13/2024.
  
            Lost Plantation/****** Golf Course: The manager stated they had reservations about BenchCraft, describing them as a "slimy company" and expressing sympathy for those who work with them.
  
            **** ****** Golf Course: The manager noted hostility in dealings with BenchCraft.
  
            ********* Golf Course: Upon inspection, there were no Pool Protection Technologies advertisements on display as promised.
  
  Following these conversations, we filed this BBB complaint to address the matter. On 11/20/2024, my business partner and I visited the three golf courses in question to investigate BenchCrafts claims further.
  
         **** ****** Golf Course: BenchCraft claimed our advertisements were on their scorecards and visible at the front. However, after speaking directly with the manager and inspecting the scorecards (see attached photos), our advertisements were nowhere to be found. The manager also stated they had no record of speaking with BenchCraft.
  
          Lost Plantation/****** Golf Course: Our advertisements appeared in the course guide, not the scorecards as promised. Despite assurances from Bench Craft that course guides were the same as scorecards, Lost Plantation confirmed they are distinct and are rarely ever used as scorecards. If we had known this upfront, we would have reconsidered the transaction. Even the course manager suggested Bench Crafts practices are questionable.
  
         ********* Golf Course: Despite thoroughly inspecting every display sign on the property (photos attached), we found no advertisements for Pool Protection Technologies as promised by BenchCraft.
  
  In their response, BenchCraft accused us of malicious intent and negligence due to incompetence. However, we have conducted thorough due diligence by visiting all establishments, speaking with managers, and reviewing the facts. Unfortunately, the discrepancies in BenchCrafts claims do not align with our findings.
  
  It is also worth noting that BenchCraft has received over 100 complaints in the past three years, with 25 complaints closed in the last 12 months. This pattern of customer dissatisfaction indicates broader issues with their services.
  
  Given these findings, we are no longer interested in working with BenchCraft. They failed to meet their contractual obligations within the agreed 120-day timeframe. While we acknowledge that Lost Plantation/****** Golf Course displayed our material, we were promised a specific type of advertisement that was not delivered., and we will request a refund for this item, as well as we request a refund for the services not provided:
  
       **** ****** Golf Course Scorecards
       ********* Golf Course Display Signs

  
  This matter has deeply disappointed us. We hope that BenchCraft addresses this issue and works towards improving their services for future clients.
  
  Sincerely,
  ******* Stigall 

  
  

  

  Business Response

  Date: 12/04/2024

  We appreciate Mr. ******* doing proper due diligence this time, before submitting his response. Mr. ********* point of contention multiple times in his previous complaint was that we do not do business with the golf courses he has purchased ad spaces for. He is now acknowledging and providing picture evidence of our multiple products we provide to each golf course. We appreciate his correction. The picture of the **** ****** scorecard has a print date of 9/23 (September 2023) which was printed well before he purchased his ad space. The most reasonable explanation is that they have used all of the current scorecards and are awaiting another shipment. We will gladly address Mr. ********* concerns and would have previously if he had contacted our customer service department or had been honest about the merchant chargeback that was initiated when we called him on August 5th. The purpose of our phone call to him was to find out if there were any questions or concerns that needed to be addressed. He told us during that phone call the payments should NOT have been dispute and that he would look into it. We will await Mr. ********* phone call and if appropriate will gladly arrange for his bottle of whiskey or reimbursement. Once again, a 5 minute conversation would have resolved Mr. ********* concerns. We look forward to that 5 minute call. We consider this complaint closed.

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged on 8/8/24 for $395 for a single ad for 12 months. On 8/12/24 I was called by ****** and begged to extend my ad to a double sized ad for an additional $395. I was hesitant but he said they would throw in the following year for free at no cost to me. I said yes. Now Im getting texts from ***** asking me if its okay to run my card information for the next year and that they will thrown in a third year for free now. This company is deceitful and their salesmen are liars. I ran an add with them the previous year and was told I would receive a proof in the mail. That never happened. I had no idea if the add was ever produced. I want verifiable proof that my ad will be processed and delivered for the 2025 and 2026 golf seasons or you can refund me my money now.

  

  Business Response

  Date: 11/07/2024

  We have contacted Mr. ******** and have addressed his concerns. Attached with this response are scanned images of his current and previously purchased ad spaces. We consider this complaint closed.

  Customer Answer

  Date: 11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the 24 months is upheld. The original order relating to this order #******* and #******* did not reflect the 12 months and they have since updated that invoice.
  
  Sincerely,
  
  *** ********