Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Good Feet Store

  Portland, OR 97224

  
• 

  The Good Feet Store

  3385 Woodward Crossing Blvd STE 340 Buford, GA 30519

  
• 

  Good Feet

  410 Peachtree Pkwy Ste 256 Cumming, GA 30041

  
• 

  The Good Feet Store

  14126 Rivergate Pkwy Ste 200 Charlotte, NC 28273

  
• 

  The Good Feet Store

  8440 NE Vancouver Mall Dr Ste 120 Vancouver, WA 98662

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the good feet store on May 30th 2024 and got3 different insoles for the sneakers which at the store you try for a minute. When I was paying I asked the sales person if that doesnt give me any relief can I bring them back he never mentioned that they will fit me with other insoles and he never mentioned that the purchase isnt refundable. Tried the insoles as directed had 3 sneakers in my closet wore the 1st one for half hour as instructed it felt like you are walking on rock in my arch. Tried the 2nd insole gave me pain in the arch and bottom of my feet tried the 3rd same outcome. I went back and I said I cant wear these I would like to be refunded this is when another sales person said these are not refundable and they will fit me with other insoles. So they gave me 3 different ones I did the same and didnt get any relief this happened over 3 times into going to store then the sales person said she will talk with branch manager. He called me after several attempts calling the store and asking about the branch manager. Finally he called and he told me about their policy and I said what should I do with the insoles they are hurting my feet more than I had before going to your store. He said we will give you a store refund you can buy sneakers from there and I said what do I need sneakers worth $1688 after talking for a while he said let me look into it. He never called back and after several times trying to call him he answered the phone and said the call isnt clear I will call you back never heard from him.

  

  Business Response

  Date: 08/02/2024

  Hi *****, 

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  Thank you, client Care

  Customer Answer

  Date: 08/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Before I gave my credit card to the sales associate I asked if I didnt get relief can I bring the insoles back he didnt explain your policy to me. After you pay it is already too late to read the receipt as you have paid.  I hold your sales associate responsible for not explaining your policy. Its my mistake that I havent researched you on the internet to see all those negative comments on your company. I have tried 4 different insoles and non gave me any comfort but rather worse pain on the bottom of my feet so after 5th time the sales associate said I will get in touch with my branch manager. After several attempts of getting in touch with him he said I will give you a store credit. What would I do with $1688 with a store credit buy 16 sneakers. This is not acceptable. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the 3 step system. Wore the maintainers my first day right after purchase on the same day and actually hurt my feet. One of the insoles dug into my foot and not the arch. Consulted with my podiatrist regarding the insoles and they recommended that the 3 step system will do more damage than good. Per my podiatrists recommendation, he suggested that these insoles be returned and to get customized orthotics which insurance can cover and will actually improve my plantar fasciitis.

  Customer Answer

  Date: 07/30/2024

  ****************************************

  

  Business Response

  Date: 08/03/2024

  Hello *****.  We have been unable to reach you.  We would like to connect with you and address your concerns. Please feel free to contact our dedicated client care team at **************. Thank you.

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22053531
  
  I am rejecting this response because:
  Store is adamant about no returns if the product does not absolutely work.  With 2 kids and a tight budget I absolutely cant keep a product that does not address my pain.

  Sincerely,
  
  *****************

  

  Business Response

  Date: 08/20/2024

  Hello *****, 

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  

  Thank you, *********** Advocate

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22053531
  
  I am rejecting this response because:
  

  unfortunate corporate policy.  Spend money for something thats useless.  Ponzi scheme.  Will just take the credit.

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not told all sales are final until after credit card was ran. after trying them for 5 days or so I checked the web site for return policy. I wanted to make sure I didn't wait past a dead line before trying to return them. It reports to say 60 day refund policy. The Fargo, ND store informed me no refunds but exchanges for shoes and cushions only eligible for exchange or credit if unworn. 6/28/2024 date of purchase.

  

  Business Response

  Date: 07/18/2024

  Can you please transfer out of WI to Fargo ND Chapter?

   

  Thank you!

   

  ****************************************** | Dir. Customer Service

  Good Feet Worldwide | Dr.'s Own | *** Source | Stretch*d

  *************************************************************************************

  o (************* | c (*************

  e *********************************** | w goodfeet.com

  

  

  Business Response

  Date: 07/29/2024

  Hi ******, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased insoles from store on July 12th after wearing them as instructed i fell twice and was told net to wear them by my orthopedic doctor. I am in a lot of foot pain since wearing them.On Monday July 15th I went into store with my receipt and product to get a refund I was told they do not do refunds only exchanges which I was nit notified of prior to purchase! I was then told I would be contacted by a district manager within 24 hours, this never happened. I proceeded to contact corporate office via email on website they responded asking which location I purchased in and the date of purchase as of right now there has been no further contact. I need my money back since I now have extra medical appointments to assess what's happening with my feet I have foot pain and ankle pain worsen substantially since wearing these inserts for a weekend. It was over $2200 for inserts that caused an issue thar wasn't previously felt.

  

  Business Response

  Date: 07/29/2024

  Hi *****, We are glad we had the opportunity to speak with you directly. We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked. Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  Thank you

  Customer Answer

  Date: 08/16/2024

  I was led to believe these were custom insoles fitted to my feet, they are not! They are boxed insoles from a shelf in back of store.
  Every store I go into that doesn't have a return policy states it prior to purchase or there are signs noting it in store the good feet store does not!
  My feet, ankles and knees were injured while wearing these insoles as instructed, my surgoen/ ***** has advised me to no longer use this product.
  I went into the store 2 days after purchasing having fallen twice and having severe foot, ankle joint pain(a month later my ankles and hip still hurt) to find out they only do exchanges and point that fact out on my receipt which is of no use since you don't get a receipt until u have paid!
  I was offered an exchange but after consulting my doctor(who will not get involved in this) I feel he knows best and has my best interests at heart and has  all my confidence! Since no one at good feet store is a doctor nor was the general manager(who was also very combative and insistent calling me a liar and stating inserts in shoes can't make you fall, really?) She called me a week after my trying to return inserts how can i trust them over my surgeon? I trust my doctor 100% over a retail store out to make money.
  Therefore I cannot go in for a refit due to pain & doctors orders
  The only recourse here is a refund. I am perfectly willing to go to the good feet store and return their insoles since they are collecting dust in original bag with receipt.
  I feel scammed out of almost $2300 of hard plastic insoles that caused me to fall and be in severe pain!
  I hope this is enough to reopen my case please.
  Thank you
  ****************************;
  

  
  

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4, 2024 each of us (********************* and *************************************) purchased a set of insoles from The Good Feet store for a total price of $3,090.30. Since it was a large sum of money, before we decided to purchase, we asked if the insoles did not work for us if we get the money back. We were told "yes". We spent over two hours trying different insoles before we left the store.On June 4, a month after the initial purchase, we returned to the store to let them know that the insoles were not working for us. Both of us were having pain on our feet, heels, toes, arches and knees. **** told the clerk that she had to wear a knee brace for couple of days. Our long walks started to shortened due to pain. On July 2, we returned to the store to talk to the clerk and to let her know that the insoles were not working and causing pain and aches. She told us to stop using the insoles and gave us an appointment to talk to the manager.On July 6, we went back to the store. After 13 years of pain free, our plantar fasciitis returned, feet aches etc. and that it was impacting negatively on our health and lifestyle. **** even showed them a drawing of the feet identifying all the impacted points by the insoles. The manager took copious notes detailing our comments. She kept the insoles and gave us a receipt for the amount of $3,010.05 deducting $80.00 She told us that by Monday or Tuesday the money would be credited to the **** credit card that was used for the purchase.On July 11, we received a call letting us know that the management team did not agree to return the money. Asked us to return to the store and that she would provide yet another set of non-corrective insoles. The Team told her that non-corrective insoles worked with other customers and that we had to use this type of insoles because we would not get a refund that if they didn't work they would give us over $3,000 in store credit!!!!

  

  Business Response

  Date: 07/29/2024

  Hi ****, We are glad we had the opportunity to speak with you directly. We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked. Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  Thank you

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I agreed to the resolution presented by my local store manager. After contacting BBB and providing supporting evidence, an agreement was reached and a refund was made.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recommended to check out the Good Feet Store and decided to see what it was all about. My son and I suffer from plantar fasciitis and high arches and the associate **** insisted he could help us. When we were fitted the associate never went over cost, the refitting process, nor the return policies. We ended up spending a whopping ******* on these inserts! After about 2 weeks we had decided the pain we felt in our lower back and knees was no longer worth the aggravation and contacted the store. They instructed the pain was from ADJUSTING and we would need to be REFIT! If it was custom fit to me why would it need to be refit? Im upset. I dont have time to be in this pain that long, and the district manager kept repeating that it was their policy and we would need to take that option as that is all she can do. Their policy says nothing in writing about NO REFUNDS

  

  Business Response

  Date: 07/16/2024

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  

  Thank You, 

  Client Care

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21969994
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 5/27 and was not informed there was a no refund policy. First set the insert only fit in one pair of my shoes so that was not going to work as I have tons of shoes. Went to return because I learned it was not working out for me but the sales rep stated that they had to try different options before they can request a refund. Second time I attempted to take them back the sales rep told me to bring all my shoes in and they will try until they get it right because they dont do refunds. I purchased some other inserts that my doctor suggested that were working just fine but after this weekend none of the inserts work as my ankles/feet have started to swell and hurt all over again from an injury that I have been healing from since March. I now have to make another appointment with the possibility of going into a boot again. A representative called me on Friday the 28th of June and stated that she will call back later Friday or by Monday with no return call yet. I called the number back and was told that the representative was not at the location today but they would advise her that I called but they did not ask my information nor what the issue was. No inserts are working for me as they are causing more pain and I was not advised at the time of purchase there was a no refund policy. I will be submitting this information to my attorney as GoodFeet is not trying to take ownership for their wrong doing. Location:*********. *********, **

  

  Business Response

  Date: 07/16/2024

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  

  Thank you, 

  Client Care Team

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21929600
  
  I am rejecting this response because: I was not explained the process at the time of fitting nor did I receive a receipt that reflect the information. I don't think that I would have made the purchase if I knew that I could not return them if they did not work for me. I had also purchased inserts that my doctor recommended and have learned that I cannot wear any inserts because they have caused more pain and now I am back to wear braces because of the pain. I will contact my attorney because I am having to keep and pay for something so expensive that I cannot wear. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11 I purchased a set of insoles from the store and followed the outlined break in schedule. However by 2 days later I was in far more pain and knew this was system for me. On 6/13 I called the store about initiating a return. Only then was I told there are no returns. When I asked why they do not post or mention the policy they said we choose to focus on the long term outcome and not the no return policy. It is posted as an exchange policy on the receipt but you can only see thay after the purchase and when already locked in to purchase. I will not use a system even if refitted that has caused more pain and neuropathy in my feet. I want my money returned. They use sketchy and hidden sales tactics to get sales. This includes selling it as a full system only and that can not be separated. So then your locked into a set of 3 when you could try 1 and not spend a full 1500. Using half information and hidden details to maximize the sale and then not fully explain policies before purchase for informed decisions.

  Customer Answer

  Date: 06/19/2024

  ************************************************************

  

  Business Response

  Date: 06/24/2024

  Hello ******, We are glad we had the opportunity to speak with you directly. We provided you with a few options; if any of these options interest you, please contact our *********** Specialist at ************* to discuss further. 

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21870044
  
  I am rejecting this response because: they only offered an exchange which I do not want. 

  I requested a refund 3 days after initial purchase. They do not post the no refund policy anywhere and their own manager admits they do not mention it on purpose. They admit the exchange policy is mentioned on the receipt but you can't see that until the purchased and the buyer is locked in. This is shady and unethical business practices. Legally a no refund policy must be displayed and they do not do that. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/05/2024

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21870044
  
  I am rejecting this response because:
  You continue to mention how the exchange only is on the receipt but to see this policy means your already locked in and stuck. That is unethical. Also from what I have researched Florida requires "no refund" or "exchange only" policy to be clearly posted at a location near the register. You do not have this and as you mentioned the employee do not mention this pre sale. Please see the  Florida Code - REGULATION OF TRADE, COMMERCE, INVESTMENTS, AND SOLICITATIONS CONSUMER PROTECTIONChapter 501 info below.
  My refund was requested 3 days post purchase and falls within the 7 day window. 
  501.142  Retail sales establishments; notice of refund policy; exceptions.--
  (1)  Every retail sales establishment offering goods for sale to the general public that offers no cash refund, credit refund, or exchange of merchandise must post a sign so stating at the point of sale. Failure of a retail sales establishment to exhibit a "no refund" sign under such circumstances at the point of sale shall mean that a refund or exchange policy exists, and the policy shall be presented in writing to the consumer upon request. Any retail establishment failing to comply with the provisions of this section shall ***** to the consumer, upon request and proof of purchase, a refund on the merchandise, within 7 days of the date of purchase, provided the merchandise is unused and in the original carton, if one was furnished. Nothing herein shall prohibit a retail sales establishment from having a refund policy which exceeds the number of days specified herein.
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to the Good Feet Store in the *************** Area and tried to purchase some orthotics for my shoes little did I know I would be present with a whole 4 step presentation for an hour and a half. I was present with a price for the 4 steps and when I seen the price I told them that I was not going to pay 2200 dollars for insoles or whatever they were. So they told me that 1 step could do it instead of one which was ******. Now I'm confused because you just showed me a 4 step progression for the insoles and now all of a sudden it can be done with one. So I got the one and took it home over night thought about it and figured I been suckered out of my money. So I informed **** that I was returning the product for a refund. I gets to the store and the young lady said ok sure. So then she goes in the back and comes back out and says well we have to fill out a paper and send it to the corporate office and that someone from corporate would be calling me back a few days. Ok so Melody calls me back not from corporate but from the University Store and said she was the store manager and that she could only replace and not refund. But your not from corporate and you have your product back and now I need my money back. On top of the fact I asked for the corporate number or her supervisor number and she would give it to me told me that had to call client services. I just want my money back you have your products back.

  

  Business Response

  Date: 07/16/2024

  We have an Exchange Policy as noted on the receipt, not a Refund Policy.  Our Specialists are trained to review the exchange policy when asked.
  Store Policy: We ensure success with your arch supports by offering exchanges if needed, as determined by your specialist.  Shoes and cushions only eligible for exchange or credit if unworn.  As offered in the previous communication, we would love to schedule a time for a refit to achieve the original goal that brought you into the store.  

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased inserts from the Good Feet store. I was promised if they do not work out I could return for a full refund.The inserts made issues worse and I was told to return so they could help me fit properly in my shoes, but no refund is possible.I was promised that the inserts would completely resolve my planter fascist. I made several attempts to use in different shoes and only was met with the same painful results.

  

  Business Response

  Date: 05/28/2024

  Can you please move this out of WI to ********** BBB?

   

  Thank you!

   

  ****************************************** | Dir. Customer Service

  Good Feet Worldwide | Dr.'s Own | *** Source | Stretch*d

  *************************************************************************************

  o (************* | c (*************

  e *********************************** | w goodfeet.com

  

  Business Response

  Date: 06/05/2024

  Hello ******, We are trying to reach you but have been unsuccessful.  We would like to talk with you so we can address your concerns. Please contact our dedicated client care team at *************. Thank you.