Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Good Feet Store has 31 locations, listed below.

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  The Good Feet Store

  Portland, OR 97224

  
• 

  The Good Feet Store

  3385 Woodward Crossing Blvd STE 340 Buford, GA 30519

  
• 

  Good Feet

  410 Peachtree Pkwy Ste 256 Cumming, GA 30041

  
• 

  The Good Feet Store

  14126 Rivergate Pkwy Ste 200 Charlotte, NC 28273

  
• 

  The Good Feet Store

  8440 NE Vancouver Mall Dr Ste 120 Vancouver, WA 98662

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet Store to see if they could help me with ongoing back pain. I purchased the inserts on October 25, 2023 for $1653.81. *****, the salesperson, told me that the inserts would solve my problem and eliminate my back pain. He said it might take some time but they would replace the inserts until they found the right one. None of the inserts helped me. After five months, I was discouraged that nothing was helping. I asked ***** if nothing helped would I get a refund but he told me that Good Feet had a special kind of patent and did not give refunds. I returned one more time after this exchanged and these inserts are not helping either. i paid with my **** card, transaction no. ***********. I hope you can help me and thank you for your efforts.***************************

  

  Business Response

  Date: 05/13/2024

  This complaint does not involve the City of ********* or any services provided by the City of *********.

  

  Business Response

  Date: 05/20/2024

  Hello *******, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

  Customer Answer

  Date: 05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 73-year-old housewife. I am healthy. I workout at the gym. Decided to stop by good feet on my way home from working out. Having a slight problem with my big toe and next toe coming together was looking for some suggestions. I was there for almost 2 hours. Tired hungry and convinced that their arches would solve all my potential foot problems for a lifetime. I purchased the kit of three arches and three thin pads for the grand total of $1649.94. I still can't believe I did it. But I really wanted to believe that this was a good thing. They gave me a weekly routine that I started immediately. I revisited the store in March and April for follow-up visits. Nothing was really changing but my left foot was beginning to hurt. I did not discuss this with the store because I knew they would insist that I try harder. The thought of a confrontation with my salesperson was something that I could not handle. I knew it would be unpleasant because I was going to lose my temper and at my age the stress isn't worth it. I would like to return their products and get a refund. Most of what I have is hardly used if at all. I just feel taken advantage of. My foot issue did not warrant this purchase and I do not appreciate not even being encouraged to think about it...like sleep on it. What a poor business practice. I am so insulted. I know there are others just like me who feared to try to return the product and just sucked it up for a ****** learned.

  

  Business Response

  Date: 05/20/2024

  Hello ******, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have plantar fasciitis. I went and they said this would help. Paperwork says a 3 month refund policy. They are terrible and made my foot worse. I have been resized. Asked for a refund to hear that they will not be doing that. The promises I heard to buy the product was not true and my feet are worse

  Customer Answer

  Date: 05/03/2024

  *********************************************************************
  

   

  is the address

  

  Business Response

  Date: 05/11/2024

  Hello *******.  We have been unable to reach you.  We would like to connect with you and address your concerns. Please feel free to contact our dedicated client care team at **************. Thank you.

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have constant feet pain and I thought that perhaps some shoe devices will help me to correct the issue.On 03/22/2024 I went to the store to enquire about inserts for my shoes. After trying some of them, I purchased a pair for the amount of $534.00. After using them for the first time, I felt uncomfortable and instead of alleviate my foot problem it made it worst. It was then, when I decided to return them and have my money back. According to the sales receipt I have 60 days to return them. On 02/25/2024, I went to the store and I was told that they couldnt provide me with the refund, because the manager was not there and they were not authorized to give me my money. On 03/29/2024 I went back and spoke to the manager. She refused to accept the return alleging that I didnt give them the opportunity to try a different insert for the same price. I told her I didnt like the product, I was not satisfied with it and that I wanted my money back. I told her that at the bottom of the receipt it stated that I had 60 days to return it for a full refund. She said that she didnt **** about the 60 days, because it is up to her discretion to extend the time. I emphasized I didnt want the product I wanted my money back. She tried to persuade me to try other inserts. I stayed firm and asked for my money. She said she couldnt help me that she needed to talk to her manager and will get back to me. On Monday April 1, she called and told me they couldnt refund me the money, because I didnt give them the chance to make it right. I dont like the product, I want the full amount of the money paid back to me. There is no law that will force me to buy a product I am not satisfied with. I told them the receipt is clear: I have 60 days for a full refund. I went back on the third day and again on the 7th day and they refused to issue my refund. I dont want their product, I dont like , Im not going to try any other insert. I am entitled to my money back

  

  Business Response

  Date: 04/10/2024

  Hello *******, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

  Customer Answer

  Date: 04/11/2024

  Issue has not yet been resolved. Recived a phone call informing me, that I will receive a return label, but I have not yet received it.

  

  Business Response

  Date: 05/02/2024

  Hi *******.  Thank you for your response. It looks like we were able to resolve your concern on 4/22/24.  If you have any questions or concerns do not hesitate to reach out to our *********** Team at ************.

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was experiencing foot pain and went to the Good Feet Store. I purchased over ***** US Dollars of their insoles. I used them as instructed by the team at Good Feet Store and unfortunately they did not work. I went to return them well before the 60 days expired, but I was denied. I pleaded my case to the general manager that advised me that even though on the receipt it says that I can return the product if it doesnt work within ************************************ a refund. I have now seen a doctor and received a prescription stating that the insoles are hurting my feet more and I should stop using them immediately.

  Customer Answer

  Date: 03/13/2024

  The address is ************************************************************************

  

  Business Response

  Date: 03/22/2024

  Hello **** ** are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 pairs of expensive orthotics. That the sales person guaranteed would help my feet, I followed the instructions on how long to wear them and how often, They said if there were any issues I could bring them back and they would exchange them for a different size or structure to accommodate. After my third time back I tried to get a refund because all they were doing was causing extra pain in my feet ,ankles, knees and hips. But they absolutely refused a refund and gave me another pair to try .the Orthotics got to the point I had to just stop wearing them because of the pain. I think it's complete false advertising and they were causing Unnecessary damage to my body. These were very expensive And I absolutely cannot wear them.I mentioned Them to my Doctor and he advised I stop wearing them as well. They can have them back I just want my money back.

  Customer Answer

  Date: 03/07/2024

  The good feet store. ********************************************************************************. University Park

  

  Business Response

  Date: 03/20/2024

  Hello ****, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

  Customer Answer

  Date: 03/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet Store in ****, ******* on February 2, 2024 to purchase arch supports to see if it would help with my knee and back pain. After spending an hour getting fitted and getting instructions on what to do day to day to help relieve my pain I asked if they were refundable and they said yes but if these arch supports dont work we can try others. So after three days of following there instructions my feet swelled up to the point I couldnt walk for two days. The store manager ***** called me to ask how the arch supports were doing for me and I explained to him that my feet swelled and I couldnt walk for two days. I told ************ would be bringing the arch supports back for a refund, he then stated to me I could not do that, because they have over 300 arch supports and that they would have to try to find the right arch supports for me before they even thought of giving me a refund, so I explained I was not going to be tortured bye having my feet swell up 300 times I would just like my money back, ***** said he could not give me a refund. I hope the ****** Can help me and other like me and to stop this from happening to anyone else. I believe that this corporation is nothing but a scam and if any other consumer read this I suggest you do not shop at this company please go see a podiatrist. ****** Please help sincerely Swollen Feet!

  

  Business Response

  Date: 03/01/2024

  Hello ******, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were informed by the staff at the Good Feet store that their products could solve our knee pain, and back pain as well as our feet pain, after trialing the products for approximately 3 weeks we went back and requested a refund. (we were still inside their 60 day refund policy.) We were told that their policy required us to be refitted with a different set of orthopedic inserts. They did supply new inserts, which did not help at all. In fact the inserts they issued both times increased pain so we stoped using them.We returned to the store with the products and requested a refund, they approved and processed a refund but informed us they needed to charge for the items they could not place back in to stock. The issue is the items they are charging us for were issued free of charge to us. When I questioned this I was told that their policy is to charge for these items if refunded. The items we are being charged for are for the 6 sets of cushions and the p4 wedges.There were only 3 sets of cushions and 3 sets of wedges used and the rest were left un opened and returned with the products as were the cushions we used.We agree that only 3 of the wedges should be paid for, however we fail to see why we should pay for items that we were not charged for and the cushions we did not use.I have spoken to the store and was told that this is policy and that is it.

  

  Business Response

  Date: 03/01/2024

  Hello ********, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

  Customer Answer

  Date: 03/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that while they did not offer a full refund and it took contacting the BBB to come to a resolution I accept that this is as good as we can expect from them.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2/17/2024 - We went into the store because my husband suffers from neuropathy and his doctor had told him to make sure that he has good support in his shoes. The Sales person ****** told us that insoles cost approximately $500.00. She fell to tell that that is per soles. We went to checkout and was told the price was ******* so we refused the soft insoles. Our bill was ******* but was told that they are guaranteed for life and that if they started hurting to return to the store and they would refit his foot. After wearing for 3 hours my husband said that his feet hurt worse and we called and he went back and they would not fit his foot - they said it takes 30 days - and they would not refund. The doctor looked and said that these would not help his condition. This was a major mistake. I wish I had checked with the BBB before purchasing this product. This store takes advantage of people have have poor circulation and their staff does not explain that the cost is per set of insole - Guaranteed for life - that's a understatement . I have placed a comment on ******** stating that if you are considering GOOD Feet please don't - this company needs to be put on notice - the guarantee is useless and the company needs to be sued - I have disputed the charge with my card and awaiting results - BUT IN THE MEANTIME I am on a pursuit to make sure that this company stops taking advantage of people with health issues.

  Customer Answer

  Date: 02/28/2024

  We went to the better feet on ********************************************************

  

  Business Response

  Date: 02/29/2024

  Hi **** and *******, we're glad we could connect with you offline. We will always work with everyone until we find a solution that they are satisfied with, and we're happy we could do that for you. Please don't hesitate to reach out if there is anything else we can do for you.

  Customer Answer

  Date: 03/02/2024

  The merchant has agreed to refund the full amount and has done so on 2/29/24- I need to close the complaint - I will from now on check with the BBB before purchasing anything in the future.  Thank you for your time and your help.  My number is ************ if you have any questions. the problem has been resolved.

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Feet Store Purchased inserts for plantar fasciitis on 11/21/20 with the promise that they would alleviate my foot pain. After wearing them for several weeks I returned to the store to tell them they werent working and the pain was worse. The exchanged the athletic pair for a different style. I again returned on 2/16/21 because I had the same issue and had to purchase yet something else. After another several months of wearing them I was in more pain than before and was told there was nothing that could be done. If there is a lifetime warranty, why cant anything be done? These caused more pain to my feet and more issues than before I started wearing them. I would like a refund

  Customer Answer

  Date: 02/01/2024

  ***** from the corporate office called a said the only thing they could do is switch out the supports. I have had to have custome supports made for my feet so there is nothing that these standard supports are going to do for my feet. This is not an acceptable resolution to the problem. He became very short and snippy with me and argumentative and again said theres nothing he can do 

  

  Business Response

  Date: 02/09/2024

  Hello *******, We are glad we could connect with you offline and address your concerns. Please let us know if you decide to go with any of the options we have provided for you to resolve this matter. If you have any additional questions please feel free to contact our dedicated client care team at *************. Thank you.