Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Good Feet Store has 31 locations, listed below.

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• 

  The Good Feet Store

  Portland, OR 97224

  
• 

  The Good Feet Store

  1300 Ernest W Barrett Pkwy NW Ste 210 Bldg 500 Kennesaw, GA 30152

  
• 

  The Good Feet Store

  1250 Scenic Hwy Ste 1701A Lawrenceville, GA 30045

  
• 

  The Good Feet Store

  16633 Birkdale Commons Pkwy # D-420 Huntersville, NC 28078

  
• 

  The Good Feet Store

  4328 13th Ave S Ste C Fargo, ND 58103

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/14/24 I went to the good feet store because I had sore feet. They did prints of my feet and then proceed to tell me I needed their 3 step system. They had me try some arches and after making several adjustments, they sent me out of the store with some uncomfortable inserts, telling me that my foot will adjust to them. They charged me $1,545.15 for my purchase. I wore the one insert as instructed but my feet hurt so bad that I had to take them off. When I tried the next day, my feet still hurt and I called to let them know. I was instructed to keep trying them. I wore compression socks for a couple of days later and my feet have no pain. I brought the inserts in for a refund because I feel they sold me something that I didnt need. The manager said that I had to keep coming back for an adjustment until the find one that works for my feet and they dont give refunds. The receipt did not state anything about no refunds. It says I have 60 days for a refund. I had asked multiple times and they are refusing to give me a refund, and they will only do exchanges. Every new fit of inserts are uncomfortable, and I have exhausted all efforts to resolve in a peaceful manner. I was pressured by the sales men to purchase because I needed them to relieve my feet pain. They were also not forthcoming about the price until they had everything rang up, even though I said I wouldnt use all 3.

  

  Business Response

  Date: 01/31/2024

  Hi *******, 

  I'm glad we could connect offline and find a solution that works for you. Please don't hesitate to reach out if there is anything that I can help you with.

  Sincerely, 

  ***********;

  Client Care Team

   

  Customer Answer

  Date: 01/31/2024

  I was anlmost able to reach a resolution after numerous phone calls were made. I was told to bring my entire purchase in to the store for a complete refund because the salesmen were unable to properly fit me in a comfortable pair of inserts. I was refunded all but $47.16 for a wedge that Im not even sure I have or what it is. I would be completely satisfied if they honored their word and refund me the remaining balance as promised. 

  

  Business Response

  Date: 02/06/2024

  Hi *******, 

  I'm glad we could reconnect offline and resolve this concern for you.

   

  Sincerely, 

  ******

  The *********** Team

• Initial Complaint

  Date:12/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/2, I visited the GoodFeet store in ******, ** due to a flare up of plantar fasciitis. After going through the foot and gait evaluation, I was given a quote for over $1600 for a recommended 3 part insole system. I asked for other options and was provided an alternative 2 step system that was over $350. After wearing them as advised, I found they didnt help my PF pain and I needed to return them for a refund so I could put that money towards seeking the help of a podiatrist and real custom arch support/orthotics. I was advised at the store by the sales person, *****, that sold me the insoles that I could not return them. At the time of purchase, I was not advised that these were non refundable, the receipt stated that the store policy is to ensure you are happy and satisfied with the premium arch supports and products and to stop by or contact to the store for more information, which is what I did. The only option I was given was to upgrade to the $1600 3 step system, and the amount I already paid would go towards the total. I am disappointed that these did not work for me, and that I spent a great deal of money on a product that did not meet my needs. It is concerning that as a consumer, this crucial information was not disclosed to me before the sale was complete. I would have rethought spending that amount of money on a product that *** or *** not work and not be able to return them for a refund.

  

  Business Response

  Date: 12/16/2023

  
  Hi ********, 
  
  We're glad we connected with you offline, and we could come up with a resolution that worked for you.

  Please feel free to reach out to me at ************ if you have any additional questions. 
  
  Thank you for your time, 

  *****

  The *********** Team
  

  
  

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 10 2023 I went to the store in ******* **. I really just needed a small lift in one shoe due to my right leg being slightly shorter then my left and as I am exercising more I noticed a slight ache in calf. My chiro told me to try a lift and see if that helps before trying anything else. The salesman had a great speech and made me watch a video about feet. I explained exactly what I wanted and he went into a speech ************** supports. Mind you I have NO problem with my feet. I left the store wearing their relaxer arch and by the time I got home my (roughly 45 min) the top of my foot and lower shin area were hurting really bad. I never used the arch again or any of them because I had to get a boot to immobilize my foot due to a tendon strain. Nov 22, 2023 I return to the store to make a return. This was my second day I was able to walk without pain and first day I could actually drive to store. Manager ***** said no returns but could refit. I said I am not using this product anymore, it caused me pain. I asked for this to be taken higher up. He said the next manager would be in store that day. He would call me by end of day on the 22nd or by end of friday the 24th due to holiday. Now it is end of day the 28th and not one call, email, text... nothing. I just want to return and get a full refund. That's it. Also I was never told sales were final.

  

  Business Response

  Date: 12/06/2023

  Hi *******,

  I'm glad we could connect with you offline. I'm so happy we could find a solution that works for you.

  Please don't hesitate to reach out if there is anything else  can do for you.

  It was a pleasure working with you.

  Thank you,

  ***********;

  The *********** Team

  
  
  

  
  

  Customer Answer

  Date: 12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/21/23 We purchased Orthotics from The Good Feet Store in ****, **. The amount was *******. At the time, my husband asked about the return policy. He wasn't 100% sure they would help because of his medical diagnosis. He was told, "We will do what it takes to make you 100% happy." He purchased them. We tried to return them on 11/24 and was told there are no refunds. This is completely FALSE Advertising and completely misleading. When I asked the employees about "being happy", they had nothing to say. I have contacted their corporate to also let them know.

  

  Business Response

  Date: 12/02/2023

  Hi *******, 
  
  I'm glad we had a chance to talk offline and we were able to come up with a resolution that works for you.
  Please don't hesitate to reach out anytime with any questions or concerns.
  

  Sincerely,
  The *********** Team
  

  
  

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/23 I was somewhat pressured into purchasing orthotics with a guarantee that I would be pain free using them. After 30 days, my problem was more severe & I had to go to a Podiatrist. He told me to discontinue wearing them because they were doing more harm than good. I inquired about a refund & the sales girl said no returns. I emailed Corporate & all they did was put me back in contact with original sales person. I do not want to deal with her. Nowhere on my receipt does it say sale is final or no returns/refunds. I have, again, written Corporate & awaiting a response. I would like assistance. I have all original packaging, original receipt & unused inserts.

  

  Business Response

  Date: 11/17/2023

  Can you please transfer this BBB Complaint from ** to ******** ** BBB?

   

  Thank you

   

   

  ******************************************************* | Dir. Customer Service

  Good Feet Worldwide | *********

  5923 *********************** | ********, ** 92008

  o (747) 212.3610 | f **************

  e *********************************** | w goodfeet.com

  Customer Answer

  Date: 11/21/2023

  Received a message from ****** with The Good Feet Store. She is the person that gets all BBB complaints to look in to.

  I am going in tomorrow morning to return the products and get a refund.  I will update with additional information after seeing the Store Manager.

  Customer Answer

  Date: 11/22/2023

  My complaint has been addressed and resolved by the Good Feet Store.  If possible, I would like to withdraw my complaint.  They were very professional and quick to reach out to me, and I really appreciated the assistance. Sadly, it took me filing a complaint to get to the right person.

  Thank you for your assistance!!

  

  Business Response

  Date: 11/22/2023

  Hi *****, I'm glad I could connect with you offline. We will always work to find a solution and are happy we could do that for
  you. Please don't hesitate to reach out if there is anything else. It was a pleasure working with you. 
  
  
  
  

  Customer Answer

  Date: 11/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were very professional and pleasant to deal with in resolving my issue.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought support for my daughter and when I came back a week later to return them as I told the sale guy we can not get her to wear him they said there is no such return policy only an exchange. I would never spent **** dollars on a 12 year old if that was the case.

  

  Business Response

  Date: 11/21/2023

  Hi ******, I'm glad we could connect with you offline. We will always work to find a solution that works for you, and I'm glad we could do that for you. Please don't hesitate to reach out if there is anything else we can do for you. 
  
  
  

• Initial Complaint

  Date:10/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/20/2023, I chose this location seeking assistance with recent diagnosis of plantar fasciatis. The situation was explained to the store rep. I was advised to put my feet on a machine to help with a warm up. Image on paper taken of my feet. Information taken about activity, etc. and pain location. The rep, on an Ipad, provided information about cost listing for many of their products, inserts. A three system process explained with sample insert placed in my shoes, with product obtained from the back of the store. I did not go with the "harder" or first of the inserts, yet chose the middle one, supposedly for all day wear. It was encouraged to choose all three "to have improvement" as the product was supposedly individualized. I only chose the middle one.When checking out, the cost was over $500 for one pair of inserts. I advised the rep I would rather try another insert, at which time another one was selected for $149 plus additional charges amounting to $200+. Having so much discomfort, I needed something to help, so chose to purchase the product. Complaint:1. The inserts were only worn in the home (2 hours), and not used any further, i.e.they are new. (Rep said choice was a porous product-cannot be returned)2. Total explanation of costs was not provided at anytime to me, only at checkout. (Estimated total costs, as is usual in medicine/mental health/dentistry not available) (Rep stated this occurred-there was a witness in the store-customer had no witness-advised not explained. Rep stated "the $500 was out of your budget so they obtained a lower cost one). This was insulting and advised the person on the phone of this. 3. Non-refundable status was not advised at any time of the sale or at purchase. (Advised Rep of this and told no refund, company policy)4. The product was not beneficial, given the discomfort at home. Follow up phone call, by the company rep, and advised wanted a refund for the business transaction not transparent, issue with trust.

  Customer Answer

  Date: 10/23/2023

  This is the address of the store per your request:

  ***********************************************************************

  Customer Answer

  Date: 10/27/2023

  I wish to advise having called again this past week, as Manager had been out of the business location, I was able to, when she returned, be advised of their granting a refund for the purchase. I visited the store, and the credit, refund, supposedly was made to the credit card used to make the original transaction. The credit has not yet appeared on my credit card statement.  

  Also, a phone call from the corporate office, from an individual named *****, who stated she responds to the BBB complaints, spoke with me yesterday, as I explained the situation. It was agreed that the sales rep last Friday had not acted in a professional manner with assumptions and the store policy, following company policy, was to not disclose upfront the costs to the customer. Information was provided to ***** the Federal Act for medical/mental health/dental, etc from CMS, the "No Surprises Act" may be something the company needed to visit as they are selling products of a medical supply nature. ***** was not aware of such a standard of disclosure. 

  I will see when the refund comes through on my credit card to keep the case up to date.

  

  Business Response

  Date: 10/27/2023

  Hi *****,

  
  I'm glad I could connect with you offline, and I appreciate your feedback. Our goal is to provide excellent service to everyone who walks through our doors, and I'm very sorry for your experience.
  I wanted you to know that I have addressed your concerns with our management team. Please don't hesitate to call me if you need anything.
  
  
  Thank you for your time, 
  **************** 
  Customer Advocate Team

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went in to the Good Feet Store for pain in my feet from neuropathy. I was told that the inserts would fix the issue. After trying them on I took a few days to think about buying because $1600 is a lot of money. I eventually went in a purchased. I was told how to use them and that it could take a few days to adjust and pain to go away. Well a few days of using them I started getting excruciating pain in my thigh. So severe that it was unbearable to walk or even sit. It has been a few weeks since I stopped using them and am still in pain. Ive been to the doctor, and have been seeing a chiropractor. The pain has been so bad that even my sleep has suffered. I went in for an issue in hopes that it could fix the problem and ended up with more problems. I was told there is no refund. But would like to ask for one. *** spent so much money and time on trying to get better that Im thinking if I dont get a refund I will have to call my lawyer.

  

  Business Response

  Date: 10/11/2023

  Hi *****,

   

  Can you please move this complaint from ** to *****, **.

   

  Thank you!

   

   

  ******************************************************* | Dir. Customer Service

  Good Feet Worldwide | *********

  5923 *********************** | ********, ** 92008

  o ************** | f **************

  e *********************************** | w goodfeet.com

  

  

  Business Response

  Date: 10/12/2023

  Hello ******, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

  Customer Answer

  Date: 10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped by the Good Feet Store on 9-15-23 to see if they could help me with some heel pain I had on my right foot. I explained to the sales person (*****) that my left foot did not have any pain. I also explained that when I am not at work I wear a particular brand of flip flops which are very comfortable and do not cause me any pain. I was given a very detailed sales pitch about how my feet /arches could be stretched back into their "ideal" arch position and all of the other benefits that came with proper arch support. Everything sounded good to me and after testing out several different supports in the store I settled on the ones that felt the best. I did mention that none of the supports felt great and that it felt a little like broom handles poking the bottom of my arches but ***** said that some discomfort was typical during the break-in period and to let her know if they became painful. I was a bit shocked at the checkout register to discover that total cost came to over $1,500. These are not custom-fabricated but pulled right off of a shelf. After ***** reiterated the lifetime warranty I made the comment "well I guess that is why they are so expensive". I wore these as instructed up until **** when the pain became so bad that I could barely walk after a 4hr shift at work. At that point I decided that these were way to aggressive for my feet and did not a good fit for my lifestyle. I stopped by the store on **** to return these and I was told by a different sales associate that the store had a "No Return" policy and I would have speak to the manager. I was shocked to discover this! I came back on the 25th and explained my issues to ***** (manager) and was again told that the store has a "No Return" policy. The only help I was offered was swapping the inserts out for some different ones. At no point was I told that these were not returnable. If I had been told that, I would have walked away without buying them. This experience has been very upsetting to me!

  

  Business Response

  Date: 09/28/2023

  Can you please move this BBB Complaint from WI and forward to ********, ** Chapter?

   

  Thank you

   

  ******************************************************* | Dir. Customer Service

  Good Feet Worldwide | *********

  5923 *********************** | ********, ** 92008

  o ************** | f **************

  e *********************************** | w goodfeet.com

  

  Business Response

  Date: 10/05/2023

  Hello *****, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.

• Initial Complaint

  Date:09/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the three-step system for inserts. Initially did help with the 1 foot problem but started making my knee and back hurt which didnt even hurt before.its become clear Im not able to switch through these different inserts. They sold me and fit it into my lifestyle and I tried to return this product the next day. They flat refused to refund me my money.

  Customer Answer

  Date: 09/13/2023

  The address is. 
  ***************************************************************

  

  Business Response

  Date: 09/25/2023

  Hello ****, We would like to address your concerns but have been unable to reach you. Please Contact our *********** Team at ************. We look forward to working with you.

  Customer Answer

  Date: 09/30/2023

  I called that number that was given on this. At first, they said to call the store directly which I already did. I explain to her that I was rejected by the store so she said she would reach out to her district manager with information that I provided her.
  I have not used these products I do not need them. I made a mistake and wanted to return them the next day. Her district manager is supposedly supposed to call me next week . 
  I was talking to doing something that I did not need for my feet. I actually used a cheap product from another store and realized I didnt need them. I just needed something to get off that one spot on my foot for it to heal up. My feet are fine now. I dont need this lifetime protocol with all these items I did not use. 
  I am really hoping they will take these back and give me my money back. I didnt need these and I wont ever use them again. And Im out $2000 so far. 
  I will come back in here and reply if they call me back. Thank you for your help so far in this.
  ****

  

  Business Response

  Date: 10/02/2023

  Hi ****, we're glad we were able to connect with you offline and find a solution that works for you. Please feel free to reach out to me at ************ if you have any other questions.

  Customer Answer

  Date: 10/02/2023

  They have decided to refund me. Im not sure who you guys are, but thank you so much. I believe I would not have got my money back without you. 
  

  regards,

   

  ****

  Customer Answer

  Date: 10/02/2023

  They have decided to refund me. Im not sure who you guys are, but thank you so much. I believe I would not have got my money back without you. 
  

  regards,

   

  ****