Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is threatening to send me to collections because I tried canceling my subscription after 1 month and wanted a prorated refund. They denied any refund so I filed a dispute with my credit card company. Now Autobidmaster is threatening me and trying to extort money.

  Business Response

  Date: 09/12/2024

  Dear BBB,
  
  Thank you for the opportunity to provide information about Mr. ****** issue.  We have contacted ************** and believe we have worked out a response that he is satisfied with.
  
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager
  ************************

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an issue regarding the vehicle I purchased from Autobidmaster. The car was listed as Run and Drive, but upon delivery, it did not start or function as advertised. The delivery driver left the car on the street and insisted that I sign the paperwork. However, I refused to sign or accept the vehicle since it was not in the condition I agreed to.On August 7th, I contacted my bank directly and initiated a dispute, as I could not accept a non-operational vehicle. Unfortunately, my bank informed me that they could not reverse the payment since it was made via domestic wire transfer.Given the circumstances, I am now in the process of consulting with a lawyer to explore my options for recovering the funds. I expect that Autobidmaster will address this issue promptly and provide a resolution.Please contact me as soon as possible to discuss the next steps.

  Business Response

  Date: 08/29/2024

  Dear BBB,
  Thank you for the opportunity to address ************ complaint.    
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We work with a membership-based online auto auction marketplace.  Dealers affiliated with our marketing platform sell vehicles from auctions to members.  The process is fully explained on our site:  www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to the Terms and Conditions, Rules and Policies, Terms of Use, and Privacy Policy, covering the transactions.  ********************* agreed to these when he became a member of our Services on August 2, 2024 (the Agreement).
  
  In the Agreement between AutoBidMaster and *********************, he agreed that he understood that he was purchasing the vehicle on an as is basis, with no warranties, and without reliance on any of the information provided in the vehicle listing.  ********************* further agreed that it was their responsibility to research and inspect the vehicle before bidding on the vehicle.
  
  In the Agreement, AutoBidMaster explains, and members agree and accept that as AutoBidMaster does not have possession of the vehicle, we cannot and do not make any representations regarding any vehicle.  The run and drive information is not provided by AutoBidMaster but is information provided by Copart, as the company running the auction.  The information is taken in as a part of their inventory when they add a vehicle to their services.  It is not guaranteed by AutoBidMaster, nor is it verified in any way.  We expressly disclaim any representations and or warranties regarding the vehicle.  We require that members agree that they understand and agree to such conditions of all purchases, prior to making any purchase.
  
  On some vehicles, there is a notation that says Run and Drive?  The question mark is a hyper link to the following information:
  According to Copart, Run and Drive is defined as follows:  At the time the vehicle arrived at Coparts facility, Copart verified that the vehicle (i) started,(ii) could be put into gear, and (iii) was capable of moving forward under its own power. There is no guarantee, representation, or warranty that the vehicle is in roadworthy condition or can be lawfully driven.   There is no guarantee, representation or warranty that the vehicle will (i) start,(ii) drive, or (iii) move forward under its own power at the time the vehicle is picked up at Coparts facility.  It is the Members sole responsibility to ascertain, confirm, research, inspect,and/or investigate the vehicle prior to bidding on it.  Once the vehicle is removed from Coparts facility the Member accepts the vehicle as is. 
  
  Further, Section 2 of the Agreement specifically states, in part:
  While we may provide information and other guidance as part of our Services, such information and guidance are for informational purposes only and you may decide whether or not to follow it. By using our Services, you understand and agree that neither we nor our Dealers (a) own, control, employ, recommend, or endorse any of the independent third-party sellers who own the vehicles available for purchase using our Services; (b) own or possess the vehicles available for purchase using our Services (unless we are listed as the seller); (c) research, verify,confirm, guarantee, or warrant the accuracy or completeness of any Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) for any vehicle available for purchase using our Services; and (d) make any representations, warranties or guarantees of any kind regarding the quality or condition of the vehicles available for purchase through our Membership Services.
  
  In addition, per Section 7.1 of the Agreement, ********************* agreed that: 
  All vehicles are "AS-IS" and "WHERE IS" and "WITH ALL FAULTS". All vehicles are sold from by our Dealers. We do not buy or sell vehicles. You agree that vehicles sold via our Services are sold without any warranty, express or implied, including but not limited to any warranty of fitness for a particular purpose or warranty of merchantability. You agree that vehicles sold via our Services are not represented as being in road-worthy condition or mechanically sound. You agree that vehicles sold via our Services may have latent, hidden, or undisclosed damage or other conditions that are not immediately apparent or discoverable.  You agree that vehicles sold via our Services may not be fit for use as a means of transportation, may not comply with local, state, or federal emissions standards, and may require substantial repairs at your expense.  You agree that it is your sole responsibility to ascertain, confirm, research, inspect, and/or investigate any vehicle and all related Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) before placing any bid or purchasing any vehicle using our Services.
  
  In the Agreement ********************* agreed that it was her duty to inspect the vehicle prior to bidding on it. 
  
  Section 2 of the Agreement states, in part, Purchasing a used or salvage vehicle from an online auto auction marketplace presents many risks. It is your sole responsibility to inspect any vehicle prior to placing any bid. 
  
  In addition, per Section 7.1 of the Agreement, **************** agreed that You agree that it is your sole responsibility to ascertain,confirm, research, inspect, and/or investigate any vehicle and all related Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer) before placing any bid or purchasing any vehicle using our Services. 
  
  This vehicle was sold on August 6, 2024, and left the yard on August 7, 2024.  Per Section 8.3 of the Agreement, if there is an issue with a vehicle it must be ****** to our attention prior to the vehicle being removed from the auction lot.  As we received no complaint about the vehicle until after it left the auction yard, we have no way to ascertain whether the damage the member claims were present at the time of sale or occurred latter.  As per the terms of the Agreement, as ********************* took possession of the vehicle without brining any concerns to our attention prior to taking possession, he has accepted the vehicle in its as is condition.
  
  We are sorry that ********************* is unhappy with the vehicle he purchased via AutoBidMaster, but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

  Customer Answer

  Date: 09/09/2024

  Thank you for your response. However, Im still facing issues with your company. Some of your employees are being unprofessional, and it feels like theyre trying to scam me. I asked them a simple question over the phone, and they hung up on me. Please review the call recording for further details. Additionally, I have not received the car I purchased through Autobidmaster. The delivery was never completed. If you believe the car was delivered, kindly provide me with the signed delivery papers from the customer as proof. While its true that the delivery driver came to my location, he informed me that the car wasnt working and asked if I could help him pull it behind another vehicle. I told him no, as Im not responsible for that. Whatever he did after that is unknown to me, but he did not complete the delivery, nor did he give me the car keys or any documentation confirming the delivery. Please refund my money immediately, as I plan to escalate this issue legally if not resolved. My home security system recorded everything, and I have solid proof of the incomplete delivery. Thank you for your urgent attention to this matter. Best regards

  Business Response

  Date: 09/12/2024

  Dear BBB,
  Thank you for the opportunity to address ************ complaint.    
  
  I have reviewed the calls on the account.  All of our agents have treated you with professionalism and provided accurate information. 
  
  AutoBidMaster is a motor vehicle dealership.  We sell cars.  Members, if they elect, can arrange transportation for their vehicles with third parties through our services, but those deliveries are provided by those third parties. 
  
  Per our records, your driver picked up the vehicle on August 7, 2024. Per the terms of the Agreement, once the vehicle leaves the yard you have accepted possession. 
  
  If you have an issue with the company you hired to deliver your vehicle, you should reach out to them directly.
  
  We are sorry that you are unhappy with the vehicle purchased via AutoBidMaster, but based on the Agreement between the parties, you are not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager
  
  

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22211536
  
  I am rejecting this response because:
  
  I am writing in response to Tabithas recent email, and I am truly shocked by the information provided. As you know, Autobidmaster is already a third-party company associated with Copart, yet she is instructing me to contact the delivery person directly, which is unreasonable. There has been no information or contact details provided to me for this purpose.
  
  Furthermore, I have not received an answer to my original question. ******* also claimed that the vehicle was delivered and accepted at my property, which is completely false. I have home security cameras, and there is no record of any vehicle being delivered to my yard.
  
  I demand you provide documentation of my signature confirming acceptance of the vehicle. As you know, the delivery cannot be completed without my signature, and the car should be delivered to my addressnot in a public place or elsewhere without my consent.
  
  Please provide these signed documents to both me and the Better Business Bureau (BBB) to confirm whether or not I accepted the car. If you are unable to do so, I urge you to resolve this issue internally and refund my money immediately.
  
  I expect this matter to be addressed without further delay.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car through autobidmaster.com 2 days ago. The vehicle i bought was listed with only minor dent or scratches as a primary damage. Secondary damage was not mentioned there at all. Considering this, I bid and won. I paid whole amount in a day and Received vehicle. When vehicle came and delivery person pushed the car all the and left it half way because it was not starting, I changed the battery and starter. But still didn't work. I called mechanic and he told me engine in locked. WHAT! It was a big shock for me because I didn't want any vehicle with mechanical issue and refined my search before bidding. I complain them but they are not listning. According to me it's a total fraud that they hide actual damage. I want my amount back

  Business Response

  Date: 08/29/2024

  Dear BBB,
  Thank you for the opportunity to address Mr.Javeds complaint.    
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We work with a membership-based online auto auction marketplace.  Dealers affiliated with our marketing platform sell vehicles from auctions to members.  The process is fully explained on our site:  www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to the Terms and Conditions, Rules and Policies, Terms of Use, and Privacy Policy, covering the transactions.  ************** agreed to our terms covering this transaction on August 19, 2024 (the Agreement).
  
  In the Agreement between AutoBidMaster and **************, he agreed that he understood that he was purchasing the vehicle on an as is basis, with no warranties, and without reliance on any of the information provided in the vehicle listing.  ************** further agreed that it was his responsibility to research and inspect the vehicle before bidding on the vehicle.
  
  In the Agreement, AutoBidMaster explains, and members agree and accept that as AutoBidMaster does not have possession of the vehicle, we cannot and do not make any representations regarding any vehicle.  We expressly disclaim any representations and or warranties regarding the vehicle.  We require that members agree that they understand and agree to such conditions of all purchases, prior to making any purchase.
  
  Section 2 of the Agreement specifically states, in part:
  
  While we may provide information and other guidance as part of our Services, such information and guidance are for informational purposes only and you may decide whether or not to follow it. By using our Services, you understand and agree that neither we nor our Dealers (a) own, control, employ, recommend, or endorse any of the independent third-party sellers who own the vehicles available for purchase using our Services; (b) own or possess the vehicles available for purchase using our Services (unless we are listed as the seller); (c) research, verify,confirm, guarantee, or warrant the accuracy or completeness of any Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) for any vehicle available for purchase using our Services; and (d) make any representations, warranties or guarantees of any kind regarding the quality or condition of the vehicles available for purchase through our Membership Services.
  
  In addition, per Section 7.8 of the Agreement, ************** agreed that we do not represent, warrant, or guarantee that (a) any vehicle purchased using our services can be legally registered in any state or other jurisdiction
  
  In addition, per Section 7.8 of the Agreement, ************** agreed that we do not represent, warrant, or guarantee that (a) any vehicle purchased using our services can be legally registered in any state or other jurisdiction
  
  In the Agreement ************** agreed that it was his duty to inspect the vehicle prior to bidding on it. 
  
  Section 2 of the Agreement states, in part, Purchasing a used or salvage vehicle from an online auto auction marketplace presents many risks. It is your sole responsibility to inspect any vehicle prior to placing any bid. 
  
  In addition, per Section 7.1 of the Agreement, ************** agreed that: 
  All vehicles are "AS-IS" and "WHERE IS" and "WITH ALL FAULTS". All vehicles are sold from by our Dealers. We do not buy or sell vehicles. You agree that vehicles sold via our Services are sold without any warranty, express or implied, including but not limited to any warranty of fitness for a particular purpose or warranty of merchantability. You agree that vehicles sold via our Services are not represented as being in road-worthy condition or mechanically sound. You agree that vehicles sold via our Services may have latent, hidden, or undisclosed damage or other conditions that are not immediately apparent or discoverable.  You agree that vehicles sold via our Services may not be fit for use as a means of transportation, may not comply with local, state, or federal emissions standards, and may require substantial repairs at your expense.  You agree that it is your sole responsibility to ascertain, confirm, research, inspect, and/or investigate any vehicle and all related Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) before placing any bid or purchasing any vehicle using our Services.
  
  Section 2 of the Agreement states, in part, Purchasing a used or salvage vehicle from an online auto auction marketplace presents many risks. It is your sole responsibility to inspect any vehicle prior to placing any bid. 
  
  Per the signed Purchase Agreement that ************** attached with his complaint, ************** agreed that the vehicle as sold as is, where is, with no representations or warranties and subject to the terms of the Agreement.  In addition, on page two of the Purchase Agreement, ************** acknowledged and agreed that, I acknowledge and agree that AutoBidMaster does not make any representations, warranties, or guarantees regarding the accuracy or completeness of any Vehicle Information or any Auction Verification contained in the Lot Details on the auction listing.  Further, on page three of the signed Purchase Agreement that ************** provided with his complaint, he signed that he agreed with the following statement:  AutoBidMaster made no representations, warranties, or guarantees regarding the accuracy or completeness of any damage disclosures or the condition of this vehicle..
  
  We are sorry that ************** is unhappy with the vehicle he purchased via AutoBidMaster, but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

• Initial Complaint

  Date:08/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have no way of protecting customers from false bids on auctions or verifying the bids as accurate. I had a max bid on a car for somewhere around 3500$ and somehow the auction ends and the price is at 8000+ not including fees!! Only resolution they offered was to relist the vehicle, in which I had to pay extra fees because they delayed responding to my customer service inquiries with management multiple times. They charge more the longer u go without paying so I had acquired more fees waiting on their response. This company must love free money off relisting vehicles and giving customers the run around to add extra $$ on top. Not to mention if you dont pay the relist fee they threaten & send collections after you which hurts your credit score. Altogether Ill never do business with this company again.Also want to put in that Ive purchased multiple cars through them, and have had multiple issues. But losing $1200 for absolutely nothing in hand is crazy. One car purchased through them is *** swapped. Paperwork says ***** k10 but the truck is a gmc k1500 and u can see the *** plate has been taken out and re put back in.Another issue is the damages listed on cars. Minor dents & scratches yet the engine and transmission will have ticks or knocks.Just stay clear if u dont want to waste your money. Ill be posting this review on Reddit as well.

  Business Response

  Date: 08/19/2024

  Dear BBB,
  
  Thank you for the opportunity to respond to ******************* complaint regarding the vehicles he purchased through AutoBidMaster, LLC.
  
  All sales are made under the terms and conditions a person agrees to when they become a member of AutoBidMaster.  ************************* agreed to the terms and conditions on June 23, 2024 (the Agreement). 
  
  Per the Agreement, members agree that it is their duty to know the amount of the fees and to inspect the vehicles prior to purchase. 
  
  ****************** purchased six vehicles from us in June 2024.  He does not specify which vehicle he believes he did not bid up to $8000 on but we have reviewed our records and confirmed that all bids came from his account. 
  
  ****************** states that we charge additional fees for vehicles which are not paid for on time.  That is correct.  Per the Agreement, Late Fees are charged when vehicles are not paid for as per the Agreement.
  
  All vehicles are sold as is, where is and all sales are final.  The information is listed on the vehicle listing page and is also in the Agreement.  It is also in the Purchase Agreement Documents which ****************** signed. 
  
  As specified in the Agreement, information provided with a vehicle is only the starting point for a members research and inspection of vehicles prior to purchase.  In multiple places in the Agreement and in the Purchase Agreement Documents, ****************** confirmed it was his duty to inspect the vehicle, that he understood we made no representations regarding any vehicles, and that all vehicles are sold as is and all sales are final.
  
  Vehicles which are not paid for are relisted and the relist fee is due from the member.  If a member wishes to resell their vehicle, they have the option to consign the vehicle with AutoBidMaster, and those applicable fees are due.
  
  We are sorry ****************** is unhappy with the vehicles he bought but under the terms of the Agreement, he is not entitled to a refund.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ******** the following unfair and deceptive act occurred:Im referring to a vehicle I bought from Copart through AutoBidMaster [ Car Make and ************** Tucson 2018 | VIN: ***************** | Lot#******** | location: ************, *************. Unfortunately, the vehicle doesnt conform to the description on the listing page. Precisely, Minor dents and scratches were mentioned to be its primary damage. Unfortunately, upon inspection, I learned that the engine was completely damaged, and the car wouldnt run/drive. Consequently, the car wouldnt pass vehicle inspection of my state of *************, rendering the car not road worthy. Unfortunately, this calls for engine replacement [refer to the document attached from the mechanic].Listing a car with a damaged engine as having minor dents and scratches as its primary damage is misleading and is considered a deceptive act according to the Code of Federal Regulations, Title 16, Chapter I, ***************** 455 PART 455USED MOTOR VEHICLE TRADE REGULATION RULE. Additionally, according to the Massachusetts Implied Warranty Law: Warranty of Merchantability, I am entitled to full refund or repair at no cost to **** reached out to the company to refund or repair the car as provided by the law. Unfortunately, they refused instead they claimed that all sales are "As is".However, even though they may claim that according to their terms all sales are As is, this is not applicable to United State of Massachusetts [where Copart is located, and the transaction took place] and as per the provisions of the Code of Federal Regulations Title 16, Chapter I, ***************** ***** which allows states laws to override As is disclaimer. As a result of this unfair or deceptive act, I suffered a loss of $5932. Regrettably, all efforts to get this issue resolved with the AutoBidMaster's Director of Business Relations has not been fruitful.

  Business Response

  Date: 08/07/2024

  Dear BBB,
  Thank you for the opportunity to address Ms.******* **************** **************** states that she bought a vehicle from Copart through AutoBidMaster.  We cant say whether **************** has purchased vehicles from Copart but the vehicle at issue was purchased from AutoBidMaster.    
  
  Prior to purchasing the vehicle, *************** joined our membership service that allows members to buy vehicles from AutoBidMaster and affiliated dealers.  Our process is fully explained on our site:  www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to our Terms and Conditions, Rules and Policies, Terms of Use, and Privacy Policy, in order to use our services.  **************** agreed to these when she became a member of our Services on June 15, 2024 (the Agreement). The vehicle at issue was sold via one Dealers on July 3, 2024, and the vehicle left the auction yard where it was stored on July 18, 2024.
  
  In the Agreement between AutoBidMaster and ****************, she agreed that he understood that she was purchasing the vehicle on an as is basis,with no warranties, and without reliance on any of the information provided in the vehicle listing.  **************** further agreed that it was her responsibility to research and inspect the vehicle before bidding on the vehicle.
  
  In the Agreement, AutoBidMaster explains, and members agree and accept that as AutoBidMaster does not have possession of the vehicle, we cannot and do not make any representations regarding any vehicle.  ************** agreement with AutoBidMaster,she agrees that AutoBidMaster does not make any representations regarding the condition of the vehicle.  Section 1 of the Agreement provides in part, By using our Services, you understand and agree that neither we nor our Dealers make any representations, warranties or guarantees of any kind regarding the quality or condition of the vehicles available for purchase through our Services.
  
  In her complaint, **************** states that the vehicle was misrepresented but this is not accurate because no representations were made regarding the vehicle.  Section 7.2 of the Agreement specifically states, in part:
  
  Please be advised that the Vehicle Information may contain inaccuracies, errors, and omissions. Please note that what the auction lists as Primary Damage may not be the only damage or the most significant damage applicable to the vehicle in the auction listing. We and our Dealers expressly disclaim all representations, warranties, or guarantees regarding the accuracy or completeness of any Vehicle Information,Auction Highlights and Copart Auto Auction Lot Details. Vehicle Information is provided as a starting point for your research regarding the history, title, condition, and other information about the vehicle. We strongly encourage you to inspect, or retain someone to inspect on your behalf, any vehicle prior to placing any bid or agreeing to purchase any vehicle.
  
  In addition, per Section 7.1 of the Agreement, **************** agreed that: 
  All vehicles are "AS-IS" and "WHERE IS" and "WITH ALL FAULTS".All vehicles are sold from by our Dealers. We do not buy or sell vehicles. You agree that vehicles sold via our Services are sold without any warranty, express or implied, including but not limited to any warranty of fitness for a particular purpose or warranty of merchantability. You agree that vehicles sold via our Services are not represented as being in road-worthy condition or mechanically sound. You agree that vehicles sold via our Services may have latent, hidden, or undisclosed damage or other conditions that are not immediately apparent or discoverable.  You agree that vehicles sold via our Services may not be fit for use as a means of transportation, may not comply with local, state, or federal emissions standards, and may require substantial repairs at your expense.  You agree that it is your sole responsibility to ascertain, confirm, research, inspect, and/or investigate any vehicle and all related Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) before placing any bid or purchasing any vehicle using our Services.
  
  In the Agreement **************** agreed that it was her duty to inspect the vehicle prior to bidding on it. 
  
  Section 2 of the Agreement states, in part, Purchasing a used or salvage vehicle from an online auto auction marketplace presents many risks. It is your sole responsibility to inspect any vehicle prior to placing any bid. 
  
  In addition, per Section 7.1 of the Agreement, **************** agreed that, You agree that it is your sole responsibility to ascertain,confirm, research, inspect, and/or investigate any vehicle and all related Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer) before placing any bid or purchasing any vehicle using our Services. 
  
  On July 5, 2024, **************** signed, via DocuSign, the Purchase Agreement Documents.  In the Purchase Agreement Documents she agreed, under penalty of perjury, that she agreed that her purchase was made subject to the Agreement she entered into when she became a member.  She further agreed in Purchase Agreement Document that the vehicle is purchased "AS IS", "WHERE IS", and "WITH ALL FAULTS", and without any warranties of
  any kind (expressed or implied), including without limitation any warranty of merchantability or fitness for a particular purpose or as to the condition or history of the vehicle, that AutoBidMaster does not make any representations,warranties, or guarantees regarding the accuracy or completeness of any Vehicle Information or any Auction Verification contained in the Lot Details on the auction listing.
  
  In addition, per the Terms of Section 8.3 of the Agreement, if there is an issue with a vehicle it must be ****** to our attention prior to the vehicle being removed from the auction lot.  The vehicle was removed on July 18, 2024.  We received no complaint about the vehicle we received this BBB complaint on August 7, 2024.  As we did not receive any complaint for almost a month since the member took possession of the vehicle,we have no way to ascertain whether the damage the member claims were present at the time of sale or occurred latter. As per the terms of the Agreement, as **************** took possession of the vehicle without brining any concerns to our attention prior to taking possession, under the Agreement between the parties she has accepted the vehicle in its as is condition.
  
  *************** claims that Massachusetts law applies to her issues.  This is not accurate. Pursuant to Section 9.2 of the Agreement, Oregon law applies to all disputes between the parties.  In addition, the invoice provided by *************** clearly states that AutoBidMaster is a ********, *************** We do not have offices or locations in ************** In addition, the title was transferred to **************** from the dealership in ****** on an Oregon reassignment form. Under no circumstances does Massachusetts law apply to this transaction. 
  
  We are sorry that **************** is unhappy with the vehicle she purchased via AutoBidMaster, but based on the Agreement between the parties, she is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22085645
  
  I am rejecting this response because:
  
  1. I maintain my position that the whole transaction took place in ************* regardless of what your terms mentions for the following reasons: 

  Although the transaction took place online, the yard where I picked up the car was located in ************, ** and owned by Massachussetts-based Copart. Please refer to the Lot number of the vehicle on your platform. Additionally, AutoBidMaster explicitly mentions it in the pick up instructions they sent me.

  Furthermore, even before taking the car out of the yard, I reported to the Copart personnel at the yard that the car seemed faulty where he inspected it and assured me that I only needed to change the spark plugs, meaning it was a minor issue. But, unfortunately upon taking it to the mechanic outside the yard it was discovered that the car had a bigger issue. As soon as I learned about the issue, I emailed AutoBidMaster but their response was that as long as the car had been taken out of the yard it cant be returned. However, considering the provision of the law of Massachusetts and Code of Federal Regulations as I quoted in my first writing, As is disclaimer is not accepted and doesnt apply to our transaction regardless of the terms and conditions in the contract.

  2. I disagree that I didnt report the condition of the car until after a month of transaction. For your information, I reported the matter immediately via this email ********************************.

  ***************************** responded to my complaint, and after a few correspondences she rejected all of the options I offered. Instead, she mentioned that AutoBidMaster offered to re-run the vehicle on auction in order to minimize my loss. Unfortunately, I wasnt satisfied with that offer.

  I sincere hope you will revise and consider the options I gave you to minimize potential loss that I may suffer from that transaction.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On jun 5th I ordered overseas transportation the took the car to wherehouse and leave it there and since jun 10th no one answer my question when my car going to be shipped I talked to almost everyone in this company the just give false hope and wrong information they become nightmare they need to stop playing people like that my lot number is ********

  Business Response

  Date: 08/01/2024

  Dear BBB,
  
  Thank you for the opportunity to provide information about Mr. ****** complaint regarding the delivery of his vehicle.       
  
  AutoBidMaster, LLC provides a membership services, where members of the public can join our services which allows them to purchase vehicles listed for sale via auto auctions.  In order to do business with us, a person must agree to the terms and conditions under which we do business.  ************** agreed to the terms and conditions June 4, 2024 (the Agreement.)
  
  ************** purchased shipping facilitation services from AutoBidMasters preferred shipping broker, EasyHaul.com, LLC. EasyHaul facilitates the shipping of items by connecting buyers with shipping companies under a ******** Services Agreement (LSA). Per the LSA,the quote provided to ************** contemplated shipping with other vehicles in the container.  As there are no other vehicles at the warehouse that are shipping to the location, our team is working with ************** to ship to a different location or to ship his item in a private container for a different amount. Per EasyHauls records, they have been in regular communication with ************** providing options and updates. 
  
  We are sorry ************** is unhappy with the delay in the shipping of his vehicle but based on his LSA with the shipping brokerage company, and the limitations of where he wants to ship to, EasyHaul is performing as required under the LSA.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager
  ************************

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraudulent way of doing business. The first time I had an idea I owed this company was via this email: Hello dear customer,I hope this message finds you well. We appreciate your continued partnership with AutoBidMaster.We wanted to bring to your attention that your recent invoice includes warehouse storage fees. As a standard practice, we offer complimentary storage for the first 30 days from the date of receipt. However, as it has been more than 30 days since your items were received, a storage fee of $10 per day is now applicable.Please find the details of the storage fee breakdown below:Storage Period: 39 Storage Fee: $10/day Total Storage Fee: $390 We understand that unexpected costs may arise, and we want to ensure transparency in our billing process. If you have any questions or concerns regarding the storage fees, please feel free to reach out to us. We are here to assist you.Thank you for your understanding, and we look forward to continuing our partnership.AutoBidMaster International Team Contact us: ********************************* Phone: **************** WhatsApp: +18143008302The next message I received is this: Hello Your payment in the amount of $440 was due at 5pm on April 23, 2024. We have not received your payment for lot # ******** by this date.A late fee in the amount of $50 has been accrued for this vehicle, an additional $50 late fee is accrued every day until payment has been received. Once you have completed your Wire Transfer please upload the payment confirmation.Before you bid, run a full VIN check at ClearVin.com. This has to be against *** regulations. The worst part is that they start adding charges on Friday and by the time it reaches Monday, it is already $150. Please file a report with the *** as well If you are reading this and they did not refund for their deceptive practices. I shouldnt even owe them cos your stored the car and sent the car late. This is my last car I ever buy from u lot.

  Business Response

  Date: 08/01/2024

  Dear BBB,
  
  Thank you for the opportunity to provide information about Mr. ******* complaint regarding the delivery of his vehicle.       
  
  AutoBidMaster, LLC provides a membership services, where members of the public can join our services which allows them to purchase vehicles listed for sale via auto auctions.  In order to do business with us, a person must agree to the terms and conditions under which we do business.  Mr. ****** agreed to the terms and conditions originally on February 16, 2021 and the updated terms and conditions on July 19, 2023 (the Agreement.)
  
  Mr. ****** purchased shipping brokerage services for vehicle through our recommended shipping provider, EasyHaul.com, LLC.  The shipping services are covered through ******************* Services Agreement (***) with EasyHaul.com, LLC.  EasyHaul.com, LLC is a Washington based vehicle transportation logistics company. 
  
  We have discussed Mr. ******* allegations with EasyHaul.com, LLC (EH).  Per the *** between Mr. ****** and EH, Section 5.3.1 provides that:
  
  Vehicles may be stored in warehouses prior to shipment. You are responsible for all Storage Fees charged by the warehouse. Storage Fees begin to accrue daily if your vehicles remains in the warehouse more than ***** days, depending on the warehouse and other factors outside of our control. If your vehicle arrives without proper documentation, you may be charged Storage Fees of up to Fifty Dollars ($50) per day, as of the day of arrival at the warehouse. In all cases, you will be charged daily Storage Fees starting no later than the 30th day after your vehicle arrives at the warehouse.
  
  Mr. ****** did not purchase his vehicle from AutoBidMaster.  Mr. ****** purchased the vehicle from Copart.  In order to export the vehicle,the title has to be with the vehicle. Copart did not timely sent the title to the shipping company.  As provided in the ***, the warehouses charge storage fees when cars are not shipped timely.  Because ****** did not send the title timely,the vehicle incurred storage fees, which are the responsibility of the owner of the vehicle.
  
  We are sorry Mr. ****** is unhappy but as he did not buy the vehicle from AutoBidMaster, we do not have control over when the title was sent by the seller to the warehouse.  Under the terms of both the Agreement with AutoBidMaster and the ******** Services Agreement with EasyHaul.com, LLC, Mr. ****** is responsible for storage cost incurred and no amount is due to Mr. ******.   
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager
  ************************

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase on 6/13/24 a ***** hrv that was listed as runs and drives and damage was only wear and tear. Car delivery was attempted on 6/17/2024, but the vehicle could not be pulled off tow truck due to damages on vehicle (flat left rear tire, and car doesnt move at all due to transmission).Car was taken back to auction location, and never left in my possession. Car has been in possession of autobid master and copart facility. I am unable to contact copart about vehicle because autobid master is the purchaser listed in contract. Autobid attempted to reach out to copart about the vehicles state, and it being incongruent with the listing, but contacted me saying copart wasnt amenable. I need a refund for the ****** wire transfer from my bank to autobid which was received on 6/13/2024.The vehicle is not in my possession and has not been in my possession, but also there was a break in to the copart facility between when vehicle was listed and when delivery was attempted on 6/17. Autobid masters solution has been to offer to auction the vehicle for me (a vehicle Ive never been inside of or had in my possession) for an auction listing fee. I cant accept this, as I dont trust the company to handle basic functions and I cant accept liability for a vehicle Ive never had in my possession.When I attempted to resolve this issue I heard from the customer support that they delivered vehicles that were missing engines. This company is operating by attempting to force 100% of risk with handling a product onto their customers, but I am not their customer. Im someone who sent them $****** and received nothing in return, and they now want me to send MORE money to correct the issue of receiving nothing for that much money.

  Business Response

  Date: 07/16/2024

  Dear BBB,
  Thank you for the opportunity to address Ms.Scotts complaint.    
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We work with a membership-based online auto auction marketplace.  Dealers affiliated with our marketing platform sell vehicles from auctions to members.  The process is fully explained on our site:  www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to the Terms and Conditions, Rules and Policies, Terms of Use, and Privacy Policy, covering the transactions.  ************** agreed to our terms and conditions on June 7, 2024 (the Agreement).
  
  All purchases made through our services are as is, where is and with all faults. No representations are made regarding the condition of any vehicle. All sales are final.
  
  The auction date of Ms. ****** purchase was June 11, 2024.  ************** singed the Purchase Agreement via DocuSign on June 14, 2024.  The signed Purchase Agreement reiterates that all sales are as is, where is, and with all faults, that no representations are made, and all sales are final.
  
  The vehicle left the auction yard on June 17, 2024.  ************** abandoned the vehicle after it was removed from the auction yard.  The third party transport company took the abandoned vehicle to a Copart auction lot.
  
  Ms. ****** election to abandon the vehicle does not remove her obligations towards the vehicle, as provided in the Agreement.  Specifically, Section 8.3 provides that ************** is liable to us for such breaches that relate to her abandonment, including but not limited to her:
  
  failure or refusal to notify the ********************* of any problem with or condition of any vehicle before it is removed from the Copart facility (or other location where vehicle is awaiting pickup)....
  failure or refusal to arrange proper and timely removal of any vehicle from the applicable Copart facility (or other location where vehicle is awaiting pickup)within the time period specified....
  Our Dealers declaration that any vehicle is abandoned due to your failure or refusal to remove the vehicle from the applicable Copart facility (or other location where vehicle is awaiting pickup) within the time specified....
  Our Dealers sale or other disposition of any abandoned vehicle...
  Your vehicle after it is removed from the applicable Copart facility (or other location where vehicle is awaiting pickup)....
  As Ms. ****** vehicle was removed from the lot by her transportation provider, she has accepted possession, and such possession is not negated by her abandonment of the vehicle.  Rather, when a vehicle is abandoned, the Agreement controls and as provided in the Agreement, a notice of abandonment was issued to **************.
  
  We are sorry that ************** is unhappy but based on the Agreement between the parties and the signed Purchase Agreement, she is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

   

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21967116
  
  I am rejecting this response because:

   

  The car does not run and drive, contrary to the certified report provided by Autobid Master.

  Delivery does not include offloading, (as screenshotted), and I was unable to push this vehicle off the tow truck (it was supposed to be run and drive verified, so I did not expect to need to push it). 

  At the bottom of the webpage Autobid Master states that they are the seller, not Copart. I am unable to interact with Copart directly because the sale is in Autibid Masters name.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/23/2024

  Dear BBB,
  Thank you for the opportunity to respond to Ms. ****** rejection of our response to her complaint.    
  
  As we previously stated, ************** purchased the vehicle from AutoBidMaster under the terms and conditions she agreed to on June 7, 2024 (the Agreement). Weve never suggested that ************* purchased the car from Copart or that she contact Copart.
  
  AutoBidMaster does not provide certified reports as claimed by **************. We do provide access on our site for other companies who provide reports about a vehicle based on the *** history of the vehicle.  Note that these reports are not provided by AutoBidMaster, and we do not provide or verify the information provided in third party reports.  We are not responsible for the content of third-party reports.
  
  AutoBidMaster does not deliver vehicles.  If ************** has an issue with the delivery of her vehicle, then she needs to address it with the company who delivered her vehicle.  Under her agreement with the shipping broker, which can be paid for via a members AutoBidMaster account but which is not AutoBidMaster, she agreed that offloading was her responsibility. 
  
  We are sorry that ************** is unhappy with her vehicle but based on the issues herein, she is complaining about issues which are not related to AutoBidMaster. 
  
  As we previously stated, all purchases made through our services are as is, where is and with all faults.  No representations are made regarding the condition of any vehicle. All sales are final. ************** agreed to these terms both when she became a member and again,when she signed the Purchase Agreement Documents.
  
  Based on the Agreement between the parties and the signed Purchase Agreement, she is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

• Initial Complaint

  Date:06/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/25/2024 I paid a total of $912.00 to cancel an auction I won due to being unable to afford the roughly $1,900 charges and fees added to the winning auction amount of $4,450.00 on the invoice. I am currently serving in the Army and live at home and explained this to a person over the phone and that I do not agree to pay additional auction fees that the website is not upfront about and by cancelling a purchase with the website I am given no choice but to agree to their addition charges and if I don't cancel the disclaimer mentions being charged "storage fees" until I either complete the purchase or cancel promptly. Despite the $600.00 security deposit and $199.00 membership they are not upfront about their additional fees until after you win an auction and discover the three or four additional charges that are added after the fact. Despite charging my debit card I do not willfully agree to the charges and I told a representative that I am not going to pay or agree to it regardless if they charge my card and I was threatend collections afterwards if I don't but I cancelled my debit card anyways because I no longer want to be associated with this website and want my money back and I suggest to anyone else considering using this website to look elsewhere. I feel as though I have been "bait and switched," mislead, and scammed out of my money using their service. They really don't consider your living situation or what you do they want your credit/debit card number so they can keep charging it and place an "authorization hold" to tie up your money as well. I sure hope disputing these transactions with autobid master is sucessful and I'm at least thankful my bank is so cooperative. This website is by definition, deceptive.

  Business Response

  Date: 07/01/2024

  Dear BBB,
  Thank you for the opportunity to address Mr.Sandlers complaint.    
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We work with  membership-based online auto auction marketplace.  Dealers affiliated with our marketing platform sell vehicles from auctions to members.  The process is fully explained on our site:  www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to the Terms and Conditions, Rules and Policies, Terms of Use, and Privacy Policy, covering the transactions.  ****************** agreed to our terms and conditions November 5, 2019, when he originally became a member of our services, again on March 21,2020, and again on June 17, 2024 (the Agreement).
  
  In each version of our terms that ****************** agreed to, he agreed that he was responsible for the final bid amount as well as all auction fees.  The Rules and Policies Section of the Agreement provides the amount of each fee. In addition, on each vehicle listing page, right below the bid button, is a Final me calculator so that each member can calculate how much their total out of pocket will be with the bid and fee amounts. 
  
  Further, before any member makes their first purchase, we provide a reminder of key points of the Agreement. One of the key points provided to all members in that splash screen is the fact that auction and sales fees are in addition to the bid amount.
  
  We are not responsible if ****************** choose to disregard terms that he repeatedly agreed to, and the reminder of those terms, which was presented to him immediately before he made his first bid.
  
  As is provided in the Agreement, if a member does not complete their purchase, the vehicle will be relisted, and the member charged the Relist Fees as provided in the Agreement.  ***************** did not pay for his purchase and the vehicle was relisted and he was charged the Relist Fees as provided in the Agreement.
  
  We are sorry that ****************** is unhappy, but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

• Initial Complaint

  Date:06/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to use ****** to ship my car, and they subcontracted the job to EasyHaul. I placed my order with them on 6/12. I was charged a staggering $1,763, with the promise that my car would be picked up in a timely manner. I placed the order nine days ago, and the car was supposed to be picked up today.Just this morning, I was informed that the car was reassigned to one driver, and then another, causing immense confusion and frustration. This kind of disorganization and lack of communication is completely unacceptable.Not only did they fail to meet their deadline, but their constant shuffling of responsibilities between drivers shows a complete lack of professionalism and reliability. If they couldn't handle the job, they should have been upfront about it instead of stringing me along for over a week.While the customer service representatives were polite, their efforts were overshadowed by the overall poor handling of my shipment. I hope ****** and EasyHaul can improve their coordination and transparency in the future. Based on my experience, I cannot recommend their services at this time.

  Business Response

  Date: 06/25/2024

  Dear BBB,
  
  Thank you for the opportunity to reply to Ms. ******** complaint regarding the delivery of her vehicle through EasyHaul.  As ****************** did not use AutoBidMaster to ship her vehicle and as ****************** has already filed a complaint about EasyHaul, we will defer to EasyHaul to answer Ms. ******** complaints about the shipping of her vehicle. Since this complaint makes no allegations against AutoBidMaster, there is nothing for us to respond to. 
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager
  ************************
  

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21882166
  
  I am rejecting this response because: Copart and AutoBidMaster are synonymous in the eyes of a buyer. 
  
  Sincerely,
  
  ***************************