Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary: A car was sold to Autobidmaster for $4,500. Check was issued by ***** Fargo for payment of the vehicle, but ***** Fargo payment did not go through. We have no vehicle and no payment for the vehicle. Please see timeline below.August 24, 2022 - Autobidmaster, LLC received notice of desire to sell car (Car Reference #*******)September 26, 2022 - Scheduled pick up from **************************************************************** between 7 a.m.-11 a.m. for the amount of $4,500 (payment ************************************ issued from Autobidmaster via ***** ********** in the amount of $4,500 (Check #**** Routing Number ********* Account Number *********** and was deposited into my account.September 30, 2022 - Notice received from ***** Fargo that the funds from the deposit was being held or delayed.October 4, 2022 - Funds withdrawn from my account and a claim was opened to investigate the matter.October-December 2022 - ******* communications were made between me and Autobidmaster representatives to locate the payment. January 2023 - Still awaiting payment.

  Business Response

  Date: 02/01/2023

  Dear BBB,
  Thank you for the opportunity to correct the facts regarding ******************************* complaint regarding payment for the vehicle he sold to AutoBidMaster.     
  
  ********************** agreed to sell his vehicle to AutoBidMaster for $4,500.  A check was issued for this amount.  See attached.  
  
  
  ********************** attempted to deposite the check into two of  his accounts at two different banks, Navy Federal and ***** Fargo.  See attached information provided from ********************* in regards to the check being deposited at ***** Fargo.  Per the information provided by *********************, ***** Fargo rejected the check since it had previously cleared elsewhere.
  
  Attached is the information from Navy Federal showing the check was deposited there on September 30, 2022.
  
  The check has cleared our bank account once and the funds have been withdrawn from our account.  Per our bank, they are unable to attempt to cancel or withdraw the check because ********************** has already transferred the funds into another account. 
  
  We do not owe ********************** any additional funds.  Any issues that ********************** has flow from his attempt to deposit the check into two separate bank accounts. 
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18938040
  
  I am rejecting this response because: account is negative and closed account. Never received funds. Weve been over this before. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20th, 2022 I tried to engage in a live bid for a car auction. I was readily meet with a Waiting for Bid Eligibility message and not ever allowed to live bid in any of their live auctions. I was told by customer support to not engage in preliminary bidding if I wanted to live bid. I have used different browsers such as Chrome and Firefox for Windows and Chrome and Firefox for Android and had similar results. Prior to this I was not allowed to live bid as I had participated in the preliminary bidding of another auction. I have the emails from customer support to backup my claim.I want to receive a refund of my $69 membership as I have not ever been able to use their services to purchase a car.

  Business Response

  Date: 01/03/2023

  Dear BBB,
  
  Thank you for the opportunity to address the situation discussed in ******************* complaint.  We have been in touch with ************************* and we are assured that the matter has been addressed to their satisfaction.   
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

  Customer Answer

  Date: 01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/23/2022 I purchased a shipping order from this company to my truck 2016 ****** Tundra with vin 5tfdy5f13gx501019 to be shipped to ***** free zone * ****** * which cost me 2*861$ which was more than what it could be at that time * it was written 2-3 weeks in ware house and up to 40 days in sea till arrival * based on that the car was sold to ****** * they gave me on 08/13/2022 that my car will departure and on 09/08/2022 will arrive * tracking started on my account and I was waiting till that date and then found that this is just a lie * my car didnt left their warehouse after they told me its in port being prepared to sail * everything was lie * called them to ask and they said it never left * I am a car dealer and who was buying the car canceled and I payed fees for that * I tried to take it out they said they will charge me if I need to pick up my vehicle from their warehouse for every day spent there * they guaranteed for me to ship it fast and gave me a dead line 12/1/2022 and told them that I already lost a big amount of money and the car needs to be in ****** by this time * unfortunately it was lie I have tracking and still the ship havent arrived ****** till today * here is my SEGU1460566 container number on ************* and here is my booking YHU778120 * they were so rude and they said that I will have to pay more to ship my car * or they will not ship it to ***** only to the port in ***** which will cost me about 1000$ more just to coordinate and ship it to the requested place * so disappointed lost a lot of money and as a dealer who is depending on exporting cars to that country I lost my reputation . Please help me I lost a lot with this company.

  Business Response

  Date: 12/16/2022

  Dear BBB,
  Thank you for the opportunity to correct the facts regarding *********************** Nwirans shipment of his vehicle through a broker, facilitated by AutoBidMaster.     
  
  ****************************** utilized ************, LLC (********) to broker the shipment of his vehicle. Per the ********* Services Agreement (LSA) with ************,LLC, shipping times are not promised due to delays in ports, warehouses, transportation,and with third parties outside of EasyHauls control.  Neither AutoBidMaster nor ******** guarantee shipment or receipt dates, any consequential damages that flow from a delay in shipping are not the responsibility of AutoBidMaster or ********. 
  
  In July,************, LLC was notified by the shipping company that, because of the delays in shipments to the requested area, keeping the booking as is would necessitate a shipping time of ***** days or longer.  ************, LLC reached out to *********************** Nwiran to see if they wanted to pay for a different shipping company that could ship the vehicle more quickly but would also be more expensive.  ****************************** said that they did not wish to alter the original booking, and as such, consented to the extended shipment timeline.
  
  The date of sailing was October 4, 2022, and the expected arrival date is December 18,2022. 
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager
  

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18597136
  
  I am rejecting this response because:by the time they have my vehicle and I already have payed the amount they asked for they were asking for more money to ship my vehicle in a faster way , and if I rejected and wanted to find another company to ship which I should have done before , I need to pay more money for their warehouse and shipping from the auction I purchased from to their warehouse this is another loss , so it was like you pay more or you lose money or you will wait till we find something for you , adding for that my purchase was including shipping for ***** free zone in ****** , now the container will arrive ***** port which is about 300mile away , I need to find another shipping because they said that we will not ship to ***** free.

  It is not my problem if I have waited all of this time to pay more around 1000$ to ship the container to ***** free zone which was my purchase for and suddenly they were saying we will not ship there , why would they give me this quote? Why should I be stuck? Any other option I need will cost me more money than what it should be , I did my purchase through Auto bid master not any other company , my problem with them and one more thing the car will not arrive ***** in 12/8/2022 it is going to ****** !

  Thank you for taking care of this , I hope they will take care of this and do not raise up their hand from this case because by those 6 months that I have waited the car is older one year now and a big amount of money frozen in it and the buyer canceled and I payed the fee of that .
  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A vehicle I purchased from AUTOBIDMASTER to export was seized by ** Cusotms at the port for being a stolen vehicle . ******** security sent me the document for the confiscation. I presented it AUTOBIDMASTER. I need my money back, plus transportation cost to the port and storage fees.I had purchased the Autobidmaster premium membership for a reason. Autobidmaster states that with this type of them membership, a dedicated teammate will help you with everything, from bidding to paying. On the website it states that this membership is the only level with a *********************** I purchase that service because I wanted everything to go well with my transaction. I paid for the premium membership because I knew it was a complicated process, but the Dedicated Buyer Agent would be the expert. How could this have happened that they sold me a stolen vehicle for export.I have all my evidence to show that Autobidmaster charged me for export and even tried to be the one to organize the export , but I decided to find another exporter after Autobidmaster kept giving me the runaround for weeks causing me to pay COPART expensive storage fees. So I paid Autobidmaster to organize the transportation just to the ******* port. The exporter shipping company has to clear all items to be exported through customs. That was when it was discovered that the vehicle was stolen. I have the 6051S (08/09) form which is the CUSTODY RECEIPT FOR SEIZED Property and Evidence from the US ********** of ******** Security.

  Business Response

  Date: 12/23/2022

  Dear BBB,
  Thank you for the opportunity to address the situation discussed in ************************* complaint. 
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We operate a membership-based online auto auction marketplace and act as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our affiliated dealer and dismantler network.  Our process is fully explained on our site:  www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to our Terms and Conditions in order to use our services.  ****************** agreed to these Terms and Conditions when he became a member on September 4, 2022 (the Agreement).
  
  Per the Terms of the Agreement, the sale of all vehicles is on an as is, where is basis. All sales are final and there are no refunds on the purchase of vehicles.  Per Section 2 and 7.1 of the Agreement, all buyers must inspect, research, and investigate the vehicle they wish to buy, prior to sale, to confirm that the vehicle meets their needs.
  
  Per the ************** Vehicle Title Information System (NMVTIS)the vehicle purchased by ****************** does have a theft history.  Per an entry dated December 8, 2022, the vehicle is reported as recovered.  Often this means that an insured has been compensated for the loss of their vehicle but the vehicle is later recovered and then becomes the property of an insurance company to dispose of.  That could be the case here, as the vehicle was titled into Allstate in June, 2022.
  
  ****************** said in her complaint that she purchased the vehicle to export.  We do not know if ****************** researched the vehicles history as we recommend.  Had ****************** researched her vehicle, she could have seen that the vehicle was marked as recovered.  She also could have seen that the title was once held by an insurance company.  This would put someone on notice that the vehicle was at one time stolen.  If ****************** did not research the vehicle prior to sale, based on the Agreement between the parties, she is responsible for information she would have uncovered has she researched the vehicle as instructed by the Agreement.
  
  AutoBidMaster is not responsible for any issues with exporting vehicles or US Customs.  We do not control whether their systems are accurate or up to date.  It is the responsibility of the buyer,especially if they wish to export a vehicle, to confirm that the vehicle meets their needs.
  
  As a courtesy, weve reached out to our sellers to see if they can provide any documentation to assist ****************** with the US Customs Bureau.  If we obtain any further information, we will provide it to *******************
  
  As research about the vehicles history is the responsibility of the buyer, there is no refund or other compensation due in this case.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales ManagerTell us why here...

  Customer Answer

  Date: 12/30/2022

   
  Complaint: 18580036
  
  I am rejecting this response because: Autobidmaster had not reached out to me with any documents to assist me. Also, I had purchased the premium membership from Autobidmaster because I wanted the assistance of the dedicated buyer agent that comes only with this membership level. The person you advertise on your website as the person to help with everything.
  I asked the agent if the vehicle was going to meet requirements for export. I was told yes. The problem is that the vehicle is recorded as stolen. If you, the seller, has evidence of a pay-off to clear up this confusion with customs, please email it to me, so I can present the evidence to customs. Why cant you provide the evidence? That would help a lot. Nobody has reached out to me from Autobidmaster with any assistance prior, except the callous emails from ***** stating that there is nothing they can do. This response on BBB is the first time there is any mention of helping with some documentation of history of a pay-off. You may want to inform your dedicated buyer agents that vehicles with a history of theft will be difficult to export. Wait!! I still dont know that the vehicle is not indeed stolen 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/18/2023

  Dear BBB,
  Thank you for the opportunity to address the situation discussed in ************************* complaint. 
  
  As stated in our prior response, we were in the process of assisting ******************** regarding the vehicle that at one time had been stolen but had since been recovered.  The vehicle has been removed from the customs and boarder patrols hold.  We are continuing to assist ****************** regarding the vehicle, and we believe we are close to a resolution of this matter.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

• Initial Complaint

  Date:12/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/19/2022 I purchase A car from Autobidmaster on 7/19/22 according to the Ad of the vehicle in question , the car had a Clean title from *************. I also check ********. And the car supposedly had a clean record. I proceeded with purchasing the car. Two weeks later I received the title, I went to DMV , 3 month later I get a letter saying that the car had a Total Loss / Salvage title. This company is committed Fraud and not disclosing information.

  Business Response

  Date: 12/12/2022

  Dear BBB,
  Thank you for the opportunity to correct the facts regarding ***************************** complaint regarding the vehicle he purchased via AutoBidMaster.     
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We operate a membership-based online auto auction marketplace and act as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our affiliated dealer and dismantler network.  Our process is fully explained on our site:  www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to our Terms and Conditions in order to use our services.  *************************** agreed to these Terms and Conditions when he became a member on July 9, 2022 (the Agreement).
  
  The vehicle was advertised with a ************* Certificate of Title. Title types are noted in the listing as follows: 
  Title descriptions only describe the current title, which *** change by type or issuing government during the transaction.  It is your responsibility to check with applicable motor vehicle agencies to determine if a particular vehicle and title type will transfer as expected and serve your purpose.  Please see our Member Terms and Conditionsand our Rules and Policies for more information.
  
  The Agreement, which *************************** agreed, states as follow:
  
  Due to variations in applicable laws and regulations, a vehicle listed with a "clean"or "clear" or other similar title or ownership document type *** have a salvage history. Regardless of whether the title or ownership document type is listed as "clean" or "clear" or does not otherwise indicate a salvage history on the auction listing, the title or ownership document *** become a salvage, reconstructed, or an otherwise branded title or ownership document upon registration in your state or any other jurisdiction. (For example, a vehicle legally purchased by you with a clean title in State A *** be required to be sold on a salvage title if you transport and register or resell the vehicle in State B.  Additionally,due to variations in applicable laws and regulations, you *** receive a title or ownership document which is different than (but similar to) the title or ownership document that is listed on the lot listing page. Processing times for titles or ownership documents *** take 5-7 weeks and result in additional fees.(See Payment Rules & Policies and AutoBidMaster Member Fees for more information.) Registration laws vary by state and are subject to change.Vehicles purchased via our Services are not represented, warrantied, or guaranteed to be able to be legally registered in any state or other jurisdiction. Nor is there are representation, warranty, or guarantee that you will receive the specific title or ownership document that is listed on the lot listing page. It is your sole responsibility to determine whether you will be able to register the vehicle or receive a "clean" or "clear" title in your state or any other jurisdiction prior to placing any bid or purchasing any vehicle using our Services, and you accept all risks associated with variations in vehicle title and registration laws and regulations between states and other jurisdictions that *** prevent you from titling or registering your vehicle or *** negatively impact the marketability of your vehicle purchased using our Services.
  
  In addition, in the Purchase Agreement signed by *************************** on July 19, 2022, it was agreed that:
  
  Per the AutoBidMaster Member Terms and Conditions (https://www.autobidmaster.com/en/terms-and-conditions/), AutoBidMaster does not represent, warrant, or guarantee that this vehicle can be legally registered in any state or country, and, due to variations in applicable state laws, a vehicle listed and/or purchased with a "clean" or "clear" or other similar ownership document type *** have a salvage history and/or *** become salvage, reconstructed, or otherwise branded upon registration in your state or any other state.
  
  All vehicles are sold as final sale and on an as is, where isbasis.
  
  We are sorry that *************************** is unhappy with the vehicle purchased via AutoBidMaster,but based on the Agreement between the parties, there is no refund or other compensation due.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car with a ******* Certificate of destruction and they don't want to give me paperwork, They are saying that they can only give me a bill of sale, I spoke to Copart and they told me that they sent Autobidmaster the certificate of destruction. I need help

  Business Response

  Date: 11/23/2022

  Dear BBB,
  Thank you for the opportunity to correct the facts regarding Mr. *********** complaint regarding the vehicle he purchased via AutoBidMaster.     
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We operate a membership-based online auto auction marketplace and act as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our affiliated dealer and dismantler network.  Our process is fully explained on our site:  www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to our Terms and Conditions in order to use our services.  ************************ agreed to these Terms and Conditions when he became a member on September 20, 2021, and the updated Terms and Conditions he agreed to on August 31, 2022 (the Agreement).
  
  As provided in the Agreement, all transactions occur under ****** Law.  Per the ****** Administrative Code, dealers are required to send the physical certificates of destruction, junk titles, and the like to the ***************.  As a dealer licensed in ******, we are required to follow the laws for the ***************.
  
  As provided in the Agreement between the parties and the Purchase Order Agreement that was signed on November 15, 2022, it is the Members responsibility to research title status, information, and requirements prior to purchase.  Section 7.7 of the Agreement provides in part, Buyers of vehicles titled as Certificates of Destruction, Non-Repairable Vehicle Certificates, Junk Certificates, or a title with other brands that indicate the vehicle cannot be retitled, or that the vehicle has no resale value except as a source of parts or scrap, will only receive Purchase Agreement Documents for the parts or scrap purchase and not a physical title.
  
  We are sorry that ************************ is unhappy with the Services provided by AutoBidMaster, but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for autobidmasters to look at inventory to possible purchase. Somehow my nephews who is very young decided to bid and charge my account deposits and all and won vehicle which I'm not responsible for since it was unauthorized I have contacted the company Numerous time and been playing phone tag I and seeking a full refund from the entire amount in deposits u been getting charged daily storage fees if this is not resolved I'll be taking legal action with my bank and file a report with the *****************

  Business Response

  Date: 11/07/2022

  Dear BBB,
  
  Thank you for the opportunity to address the concerns in ****************** complaint that the purchase was made on his account by someone else.   
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We operate a membership-based online auto auction marketplace and act as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our affiliated dealer and dismantler network.  Our process is fully explained on our site:  www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to our Terms and Conditions in order to use our services.  Mr. ****** agreed to these Terms and Conditions when he became a member on October 23, 2022 (the Agreement).
  
  All sales through our services are on an as is, where is basis and all sales are final.  This is provided for in the Agreement and also on every vehicle listing page.
  
  The Terms and Conditions section of the Agreement provides, You are responsible for all bidding and other activity that occurs through your Member Account (whether through our Services, Copart's website, or through kiosks at auction facilities).  Section 8.3 of the Agreement provides, You hereby agree that you will be liable to AutoBidMaster for any breach of the Agreement, including but not limited to the items listed below, and you unconditionally release AutoBidMaster and their Dealers from any and all liability whatsoever for any losses or damages (whether direct or indirect, known or unknown, foreseen or unforeseen, and including attorney fees) arising out of or in any way related to any of the following:  Your failure or refusal to strictly comply with our Rules & Policies Any bids, purchases, and or payments made via your Member Account.
  
  It was ****************** responsibility to make sure that no one else could bid through his account and based on the Agreement and his waiver provided by Section 8.3, Mr. ****** is responsible for ******** through his account.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello good day. My name is ************************* and I am contacting you to report the ********************** for fraud and theft of money from me. I explain what happened.I've been looking to upgrade my car for a newer one for about 15 days and I was looking for an SUV between 2019 and 2022. On October 13, I received an email that I had to pay for the car I won. something that never happened because I never bought this 2007 ****** car with 200 thousand miles. I wrote to them that I had not made that purchase and their response is that I had made it and that therefore if I did not want the car I would have to pay 800 dollars. I told them to check my account because something wrong with their system. The car that I wanted to buy was in Lot# ********* Olrando location (A/110/JJ060) a 2020 ***** CX-5. And the car that they tell me I have to pay for is Lot# ******** Olrando location (A/111/L070 )If you notice this ****** just came after the car that I really wanted to buy, their system must have had an error. and it turns out that the easiest solution for them is to charge me 800 dollars is a total fraud, there is the clear evidence. I ask you please help me to solve this citation. Thank you very much

  Business Response

  Date: 10/18/2022

  Dear BBB,
  Thank you for the opportunity to respond to ********************** complaint regarding the vehicle he purchased via AutoBidMaster.     
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We operate a membership-based online auto auction marketplace and act as a broker to facilitate the purchase and sale of salvaged, damaged,and used vehicles through our affiliated dealer and dismantler network.  Our process is fully explained on our site:  www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to our Terms and Conditions, Rules and Policies, Privacy Practices,and Terms of Use, in order to use our services.  ******************** agreed to these when he became a member on June 6, 2015,and ******************** agreed to our updated Terms and Conditions governing the sale of this vehicle on September 5, 2022. (the Agreement).
  
  As is stated on every vehicle listing page, and also in the Rules and Policies Section of the Agreement, all sales are final.  Section 8.3 of the Agreement states that a member is responsible for ******** generated from their account.  In addition, the Rules and Policies Section of the Agreement provides, You are responsible for all bidding and other activity that occurs through your Member Account (whether through our Services, Copart's website, or through kiosks at auction facilities).
  
  ******************* reached out to our customer service team on October 13, 2022, where ******************** said he did not intend to purchase the vehicle.  Our team explained to him that because we purchase the vehicle when a winning bid comes through a members account, even if he did not intend to make such a purchase, he is committed to making that purchase.  ******************** also reached out to our team on October 17, 2022, and we again directed him to the terms of the Agreement.  There was no error in our system. 
  
  If a member does not timely pay in full for a vehicle purchased and arrange to have that vehicle transported from the auction yard, the vehicle will be relisted for sale, as provided in the Agreement.  The Rules and Policies Section of the Agreement provides in part as follows,
  
  If you do not complete your purchase transaction (by failing to pay, failing to pay in full, or for any other reason) before the payment deadline, you acknowledge and agree that we will cancel your purchase and request that Copart relist the vehicle for sale through the auction. If this occurs, you must pay the applicable relist fees ("Relist Fees"). 
  
  ******************* did not timely pay for the vehicle and as provided in the Agreement,was charged a Relist Fee.  As further provided in Section 1 of the Agreement, By using our ****************** Services, and Services, you agree that we are authorized to charge any credit card on file for fees, payments, and or any other amount due under this Agreement.
  
  We are sorry that ******************** is unhappy with the vehicle he purchased via AutoBidMaster,but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18234699
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************, good afternoon and thank you for all the work you do without any profit. I apologize that my English is not very good but I want to respond to the letter that AutoBidMaster company sent you regarding my situation. First I want to make it clear that it is not about having the intention of not paying something. I am clear that if I bet on a car and then I don't want it, I should be penalized, I totally agree. But this case is totally different. I contacted them immediately when I received the mail saying that I had to pay for the purchase of a 2007 ****** and when I spoke with them I explained that I would not pay for anything I did not buy, I never bet on that car. And it bothers me that they want to award me the purchase of that car. Their response all the time is that I have to pay and that the system says that I should buy it. But they never reviewed the case in depth, of course it is easier to cancel and collect ********************************************************************************************************** addition, I have the evidence that all the cars that I bet were cars. SUVs from 2020 onwards. At no time have I even looked at a sedan and less than ************************************************************************************************************** with the lot number #

   61902222 located in position 111 of the auction that day was a ***** 2020 lot# ******** which was number ********************************** my favorites list. Now if I tell them that their system failed and it was not the first time because two days before I wrote to them explaining that I had problems with my account. Therefore, their system does have faults. The failure was simple, I bet on the ***** 2020 in position 110 and the system captured the bet for the next car, which was the ****** that was in position 111. Now it is easier to blame others and collect. But it does not take into account all the factors that *** have caused this error on your system. Example: served, Internet, capacity and speed of uploading and downloading information and many more. There are many mistakes Now it is not fair that they force me to make a payment for something that I never bet. Let them give evidence of the time the ***** 2020 auction ended and the time I made the bet there they will see that the system failed. Together with this email I send you one more proof that your system had an error days before. This is an email I sent to them on 10/11 two days before this problem happened.

   I want to finish thanking you once again for taking care of my case.

  Business Response

  Date: 10/31/2022

  Dear BBB,
  Thank you for the opportunity to respond to ********************** reply to our response.
  
  Our business records show that ******************** emailed us that he could not bid on his account on October 13, 2022, at 10:13am.  ******************** would not have been able to place further bids on his account at that time because he had previous bid on, and won, a vehicle earlier that day at 9:50am.  We responded to ********************* email at 11:02am.  The next reply we received was ******************** stating he would not be paying for the vehicle he purchased.
  
  The fact that ******************** was not able to make additional bids/purchases because hed already won a vehicle that morning, is further indication that our system was working correctly.  As I previously stated, we checked our system and there were no issues on October 13th.
  
  We are sorry that ******************** is unhappy with the vehicle he purchased via AutoBidMaster,but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18234699
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Hello good morning and thank you for responding to this summons. but they are giving information without foundation and without proof since I never wrote to them on October 13 telling them that I could not bet, I wrote to them alerting them about a message that you sent me saying that I had won a bet that I never made. But that day I never wrote to them telling them that I couldn't bet because I did but to the ***** that was in the position before that ******* I wrote to him on October **************************************************************************** bet. and together with this writing I put the proofs of the emails. Once again the bad job they are doing is demonstrated, they are stealing money from people without foundation or evidence. and I'm going to go as far as I have to go because this country is a country of rights and you are begging people. once again thanks to Bbb for his excellent work. and excuse my english

   

  Business Response

  Date: 11/16/2022

  November 16, 2022- 2nd Reply
  
  Dear BBB,
  This is our second reply, third total response to ********************** complaint.  For the purposes of accuracy and completeness, Ive included the two prior responses with this response.
  
  Our response remains the same as detailed in our three prior responses.  There was no error in our system.  The documents provided in this third allegation do not change our response and were previously addressed, but for the sake of completeness, they will be addressed again here.
  
  ******************** has attached three documents to this third allegation.  The first document is an email dated October 14, 2022, from AutoBidMaster to ******************** that his password has been reset.  Our business records indicate that ******************** requested this reset at 9:58am on October 14, 2022.  ******************** resetting his password on October 14, 2022 is not relevant to the purchase he made on October 13, 2022.
  
  The second document attached is a string of emails between ******************** and our customer service team, where in ******************* says that he did not intend to purchase the vehicle and our customer service team explains to him that we confirmed in our system that the bid came from his account and that, as we previously explained herein in our October 18,2022 response to this BBB complaint, per the Agreement between the Parties, a member is responsible for ******** that come through their account, even if they bid on the wrong vehicle or purchase a vehicle in error.
  
  The third document attached is a watch list of vehicle ******************** noted as watch under his account.  Whether a member utilizes a watch list or not is irrelevant.  Members are not limited in the vehicle they can bid on by those only in their watch list.  Some members do not use their watch lists at all.  Whether or not the vehicle ******************* purchased is on his watch list, or the vehicles on this watch list are different than the vehicle he purchased, it is irrelevant.  Members are liable for the vehicles they actually purchase regardless of what is in their watch account.
  
  Whether ******************** wanted to bid on a vehicle before the vehicle he purchased or after the vehicle he purchased, he is still responsible for the vehicle he actually purchased.  We have confirmed that there is no error in our system.  If he bid in error, it is his responsibility. 
  
  Section 8.3 of the Agreement states that a member is responsible for ******** generated from their account. In addition, the Rules and Policies Section of the Agreement provides,You are responsible for all bidding and other activity that occurs through your Member Account (whether through our Services, Copart's website, or through kiosks at auction facilities).
  
  Once ******************** placed his bid, it cannot be retraced.  As is stated in the second document provided by ********************, we verified ********************** bid with the auction.  We verified it in our records.  The winning bid came from his account and as such, he is responsible for his purchase of the vehicle. 
  
  If vehicles are purchased and not paid for in full, Members are responsible for the Relist Fees as provided in the Agreement.  To date, ******************** has not paid this Relist Fee and the balance remains due and owing on his account.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager
  
  
  October 31, 2022, Reply
  Dear BBB,
  Thank you for the opportunity to respond to ********************** reply to our response.
  
  Our business records show that ******************* emailed us that he could not bid on his account on October 13, 2022,at 10:13am.  ******************** would not have been able to place further bids on his account at that time because he had previous bid on, and won, a vehicle earlier that day at 9:50am.  We responded to ********************** email at 11:02am.  The next reply we received was ******************** stating he would not be paying for the vehicle he purchased.
  
  The fact that ******************** was not able to make additional bids/purchases because hed already won a vehicle that morning, is further indication that our system was working correctly.  As I previously stated, we checked our system and there were no issues on October 13th.
  
  We are sorry that ******************** is unhappy with the vehicle he purchased via AutoBidMaster, but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager
  
  October 18, 2022, Response
  Dear BBB,
  Thank you for the opportunity to respond to ********************** complaint regarding the vehicle he purchased via AutoBidMaster.
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We operate a membership-based online auto auction marketplace and act as a broker to facilitate the purchase and sale of salvaged, damaged, and used vehicles through our affiliated dealer and dismantler network.
  
  Our process is fully explained on our site: www.AutoBidMaster.com, and anyone wishing to utilize our services must agree to our Terms and Conditions, Rules and Policies, Privacy Practices, and Terms of Use, in order to use our services. ******************** agreed to these when he became a member on June 6, 2015, and ******************** agreed to our updated Terms and Conditions governing the sale of this vehicle on September 5, 2022. (the Agreement).
  
  As is stated on every vehicle listing page, and also in the Rules and Policies Section of the Agreement, all sales are final. Section 8.3 of the Agreement states that a member is responsible for ******** generated from their account. In addition,the Rules and Policies Section of the Agreement provides, You are responsible for all bidding and other activity that occurs through your Member Account (whether through our Services, Copart's website, or through kiosks at auction facilities).
  
  ******************** reached out to our customer service team on October 13, 2022, where ******************** said he did not intend to purchase the vehicle. Our team explained to him that because he purchased the vehicle when a winning bid comes through a members account, even if he did not intend to make such a purchase, he is committed to making that purchase.
  
  ******************** also reached out to our team on October 17, 2022, and we again directed him to the terms of the Agreement. There was no error in our system.
  
  If a member does not timely pay in full for a vehicle purchased and arrange to have that vehicle transported from the auction yard, the vehicle will be relisted for sale, as provided in the Agreement. The Rules and Policies Section of the Agreement provides in part as follows,
  If you do not complete your purchase transaction (by failing to pay, failing to pay in full, or for any other reason) before the payment deadline, you acknowledge and agree that we will cancel your purchase and request that Copart relist the vehicle for sale through the auction. If this occurs, you must pay the applicable relist fees ("Relist Fees").
  
  ******************** did not timely pay for the vehicle and as provided in the Agreement, was charged a Relist Fee. As further provided in Section 1 of the Agreement, By using our ******************* Services, and Services, you agree that we are authorized to charge any credit card on file for fees, payments, and or any other amount due under this Agreement.
  
  We are sorry that ******************* is unhappy with the vehicle he purchased via AutoBidMaster, but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  Sincerely,
  *****************************
  Customer Service and Sales Manager

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18234699
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  BBB Thank you very much for the work and the work you are doing regarding my case.
  Clearly in this last response we can realize that they are evading responsibility and the mistake made. They have written a message with more than 10 paragraphs explaining each and every one of the emails sent by them and by me, but none of them mention the email I sent them on October 11 at 1:12 pm two days before of the problem in your system, where I am telling you that I am having problems with my account. But also that they send proof that I wrote to them on the 13th telling them that I couldn't bet, I never wrote to them telling them that I couldn't bet. I wrote to them asking for an explanation of a bet or purchase that I never made. I sent that email to you attached with all the other information and they saw it.
  Why don't they mention the truth of those emails at any time? That's why when I saw that they sent me to pay for a car that I had never bet on, I clearly thought that my account had been hacked and I decided to change the password quickly.
  Gentlemen, this auction is not a live auction, where one raises the card with a number and the bet is automatically registered. We are talking about an internet auction through a digital network where there are thousands of people connected at the same time where there may be various factors that affect the system, both in the network and in your information server, I may have delays or lag as happened on the 11th When I wrote to them that I had problems with my account. Your system is not perfect, you have to know that.
  Thank you very much BBB for all your support and your service, but I will continue to insist until exhaustion this is a fraud of this company and I am sure that I am not the only one affected.

• Initial Complaint

  Date:09/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to formally complaint on the exploitation and unethical behavior by Autobidmaster. I needed to ship some vehicles to *******, and i was quoted $1,825 for the shipping by Autobidmaster. I make an upfront payment right away for the quoted amount and they confirmed the payment. Though It took them forever to actually shipped the vehicle, needless to mention the insults i received from the owner of the vehicle as a result of the lateness of Autobidmaster in the shipment of the vehicle. However, it was eventually shipped to ******* and the owner paid for the clearing and custom duty, and the vehicle was cleared but to my dismay, the clearing agent acting on the instructions of Autobidmaster refused to release the vehicle to the owner,?on the ground that Autobidmaster claimed that i owed them additional $490 extra for storage without which they cannot release the vehicle.My question is, they quoted for the service and what they quoted for was how much i paid, if they were not able to delivered in a timely manner, is that supposed be my fault, why would they hold a legitimate owner of a property up from collecting his vehicle. I need your help to prevail on this monster to get the vehicle release to the owner.Both the clearing agent in ******* and Autobidmaster in ************* were all rogues, exploiting the innocent customers. I have already paid more than double the price on the first vehicle they shipped for me. They collected $2,950 to shipped by Ro-Ro to ******* when people are actually shipping cars for between $1,200 and $1,500.Please use your good office to intervene by prevailing on Autobidmaster to release the vehicle to the owner in *******. They have collected their money I didnt owed them anything. They just want to be funny and be cheating uninformed people.Thank you and God bless NB Prior to now when the shipping was not done on time, i wanted to opt for Ro-Ro like the first one, but they told me, the shipping arrangement was complete

  Business Response

  Date: 09/22/2022

  Dear BBB,
  
  Thank you for the opportunity to correct the facts regarding Mr. ******* complaint regarding the delivery of his vehicle.       
  
  We provide customers two options to ship their vehicles:  RORO or in a container.  RORO rates are higher but this service is generally faster than waiting for a container to fill. 
  
  **************** choose to have the vehicle shipped in a container.  Container shipments take time to fill with other vehicles for other buyers.  We have no control over how quickly other buyers will want space in a container going to the same location as any other vehicle. 
  
  Per the terms of the Agreement between the parties, a customer is responsible for paying all storage fees charged by the warehouse after thirty days.  We were billed $490 for Storage Charges and those were invoiced to *****************  Per the terms of the Agreement, the vehicle will not be released until all balances on the account are paid.
  
  We are sorry **************** is unhappy but based on the terms of the Agreement between the parties, **************** must pay all amounts due before the vehicle is released and should the amounts not timely be paid, per the terms of the Agreement,we will take possession of the vehicle and sell it to mitigate our damages in this matter. 
  
  Sincerely,
  *****************************
  Customer Service and Sales ManagerTell us why here...

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle through Autobidmaster on 8-18-2022. On 8-19-22 I spent hours trying to pay for the car on moneygram. There was a problem on autobidmasters end. I have emails from them to prove it. I had to go to the bank and wire transfer the funds which cost me an additional $20.00. By this time it was too late to pick up the car. I was charged for 5 days of storage despite the fact I picked up the car at 8AM on Monday the 22nd. They were given multiple chances to do the right thing and refund the storage fees. The vehicle would have been picked up on the 19th were it not for their inability to receive the payment. **************** of goodwill would have garnered them a good review. It is a total of $45. I'm sure there others who have suffered worse losses than I. They blame everything on me for not paying promptly or removing the car in time. I'd have done those things were it not for their issues! The are inconsiderate!

  Business Response

  Date: 09/15/2022

  Dear BBB,
  
  Thank you for the opportunity to address the concerns in Mr. ****** complaint.    
  
  We reviewed Mr. ****** account and reached out to him to resolve the matter.  ************** indicated that he was satisfied with the resolution in this matter, so we believe this matter is resolved.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  *****************************
  Customer Service and Sales Manager

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.

  It is sad that my issues were not respected until the BBB got involved.

  I deserve more compensatiion than I recieved but I'll take what they offered and move on.
  
  Sincerely,
  
  ***********************