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Business Profile

Background Checks

Radaris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 179 total complaints in the last 3 years.
  • 57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked many times for Radaris to fix my age on their website (I'm 58, but they list me as 63). Instead, they keep showing my information wrong. My age is also listed incorrectly as 60 on "Fast People Search" (Reputation Defender), which I believe is the same company. When I called Radaris customer service, ************, they just directed me to their paid removal service, "Fast People Search" (Reputation Defender). I cannot remove all my personal information from the Radaris website using their "remove my info" option. Radaris is still showing my details, which puts me at risk of identity theft. I only want them to take down my information. I even sent them my birth certificate to fix my age, but they refused to do it.Thank you,Genet Yohanes ********************

    Business Response

    Date: 01/08/2025

    Hello Genet, 

    Our records show that you have already received a detailed instruction on how to remove the information. If you are having trouble completing the process on your own or you need assistance in removing more information, please contact us directly at ************************************ so we can figure it out together.

    Also, we are not related to Fast People Search in any way. You will need to contact them directly in case of any questions. 

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:12/15/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a victim of serious stalking and they are providing my personal information on the internet! I demand my personally identifiable information (PII) including the below, be fully removed and opted out from ALL ************************** sites, pages and services, and all of those they own. My info is as follows:************ Name:******* **** ******* A **** ******* **** **** **** **** **** A **** **** **** **** DOB ********** *********************************************************************** ********************************************** I demand that this be done within 30 days The following are sites found thus far with my info, but all sites with my info must be removed, as I am at serious risk from serious stalking, and demand all this PII removed from all your sites, pages, and services. *********************************************************** **************************************************

    Business Response

    Date: 12/16/2024

    Hello *******, 

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 12/16/2024

     
    Complaint: 22691085

    I am rejecting this response because:

    You did remove 1 link, however this link is still active and needs removal please.

    ***********************************************************

     


    Sincerely,

    ******* ****

    Business Response

    Date: 12/20/2024

    Hello *******, 

    We have removed the profile you've sent us last time. Your second removal request has been completed. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 12/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    requested removal of personal information

    Business Response

    Date: 12/10/2024

    Hello ********,

    Thank you for contacting us.
    In order to remove information from **************************, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.

    If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:12/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to violate privacy / cyber laws, putting my safety at risk and exposure to malicious persons by posting my name and address with persons I am not affiliated with online. Please have them delete the profiles. Thank you.

    Business Response

    Date: 12/04/2024

    Hi ******,

    Our records show that you have already received a detailed instruction on how to remove the information. If you are having trouble completing the process on your own or you need assistance in removing more information, please contact us directly at ************************************ so we can figure it out together.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:11/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris agreed to delete my personal information as shown in the attached screenshot within 24 hours of my request. That did not happen. I contacted them by email after the initial response and heard nothing further. I also called them and left a message which got no response. I'm asking for the deletion of my records pertaining to ****** ***** in ************, **, ************************, and *************************************************. These entries are visible in the attached screenshot and are an invasion of my privacy.Thank you for your assistance in getting this information removed.

    Business Response

    Date: 12/02/2024

    Hello ******, 

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 12/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:11/21/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to remove my information from Radaris (some of which has incorrect information). Even after opting out several times and waiting over a week, my profile is still being displayed here:********************************************************** After contacting Radaris support, they said they are only accepting requests from Gmail or Yahoo. This is silly as not everyone has those providers (I don't for privacy reasons, obviously). So as a last resort I am filing a formal BBB complaint against Radaris and will pursue legal options if they continue to jeopardize my personal safety by selling my personal information.Thank you

    Business Response

    Date: 11/23/2024

    Hello ****,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 11/23/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris has once again published my name on their website. I sent another removal request, and now they are requesting a copy of my residency card? Im an American citizen. I do not and should not need to show residency status in order for my name to be removed - once again - from Radaris website. **************************************************************************************************************************

    Business Response

    Date: 11/21/2024

    Hello ****,

    Your name has been already removed from our site - ************************************************. The page you sent belongs to another person - ****** Verbanov. All personal identifiable information directly related to you has been already removed from Radaris. 

    Best regards,
    Radaris customer service



    Customer Answer

    Date: 11/21/2024

     
    Complaint: 22586500

    I am rejecting this response because:

    I DONT care whose profile it is, my name is still listed. I didnt ask for my profile to be removed, I instructed your company, yet again, to remove my name from your website.

    My requests to remove my name from your website - regardless of whose profile it is - will continue until you remove my name from your website.


    Sincerely,

    **** *****

  • Initial Complaint

    Date:11/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested multiple times to remove my info from Radaris website via their Removal tool and by email, but my profile below is still listed:**********************************************************

    Business Response

    Date: 11/18/2024

    Hi ****,

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 11/18/2024

     
    Complaint: 22568163

    I am rejecting this response because: my info is still listed on Radaris website on the page below:

    ******************************************************************

    Sincerely,

    **** ******

    Business Response

    Date: 11/23/2024

    Hello ****, 

    Your record has been already removed from our site. A search by your name returns a "Page not Found" result. 

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 11/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove my private information at:********************************************************** ********************************************************** I've already attempted to write with no success at removal, as they are requiring proof of identity (which is disclosing yet further information), which I will certainly not provide.I'm requesting that they remove my profile and delete all associated data from servers, in accordance with California privacy laws as stated by Radaris' own policy:********************************************************************* " Upon request, we can block certain records under our control in our database from appearing on our website."

    Business Response

    Date: 11/18/2024

    Hello ****, 

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 11/18/2024

     
    Complaint: 22547802

    Thank you for your help in removing the prior links.

    I am rejecting this response because because there are a few more links I see with my information; see attached images, and also the links:

    1) **********************************************************

    2) My resume here at *****************************************************************, for "**** ******, Location: *************, **" . See the attached screenshot.


    3) My high school information at "******************************, ******, ****** (Or): **** Csonka  (1994-1998)". See the attached screenshot.

     

    As soon as those are removed I will certainly accept this respond.

    Sincerely,
    **** ******

    Business Response

    Date: 11/23/2024

    Hi ****,

    Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 11/23/2024

     
    Better Business Bureau:

    Thank you for removing the records.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My information has been deleted twice now from this company's website via a ************* of Attorney for ************************* Once on 4/30/2024 and again on 6/29/2024. RADARIS HAS RE-LISTED MY INFORMATION FOR THE THIRD TIME IN LESS THAN **************************************************************** other states. They even have resume information showing jobs I've never worked at! THIS ORGANIZATION IS REQUIRED BY CALIFORNIA LAW TO DELETE ALL OF MY INFORMATION. When filling out their opt-out form myself, it says they cannot email me at the address provided.

    Business Response

    Date: 11/07/2024

    Hello Letiecia, 

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 11/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. My information has been confirmed as deleted and I find that this resolution is satisfactory to me. Thank you for your assistance in this matter.

Radaris is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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