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Background Checks

Radaris

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 181 total complaints in the last 3 years.
  • 59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Radaris due to their consistent failure to remove my personal information from their website, despite multiple confirmed requests for removal. This negligence has not only compromised my privacy but has also exposed me to potential harm.I have formally requested the removal of my personal data from Radaris on 3 separate occasions. Each time, I followed their prescribed process and received confirmation that my information had been successfully removed. Despite these assurances, my personal information remains publicly accessible on their platform (see screenshot that clearly shows my full name, complete address, curriculum, etc.)This ongoing visibility has led to a serious breach of my privacy, including an incident where a stalker was able to obtain my address through Radaris. The risk associated with this exposure is unacceptable.Moreover, they suggest me to contract OneRep privacy protection platform to secure the removal of my data! Certainly have some association!. It is egregious to suggest that customers need to pay to protect their privacy, especially after failing to fulfill their basic obligation to remove data upon request.This situation reflects a blatant disregard for consumer privacy and safety, as well as a failure to adhere to their own policies. It is misleading and deceptive for Radaris to claim that they provide a service to remove personal data upon request, while repeatedly failing to do so.It is imperative that Radaris be held accountable for their actions and that corrective measures be implemented to prevent further incidents of this nature.I look forward to your prompt attention to this matter and hope for a resolution that includes the permanent removal of my personal information from the Radaris website and a reconsideration of their policies regarding data removal and consumer safety.

    Business Response

    Date: 04/30/2024

    Hello *****, 

    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request to us.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 04/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.My name is now removed.

    Thank you BBB and Radaris for the prompt response.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint against RADARIS sites and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted RADARIS sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on RADARIS sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.

    Business Response

    Date: 04/22/2024

    Hi *****,

    I apologize for the issue you experienced. Your record has been already removed from our site. You are showing a screenshot from ****** which we do not have a control of. 

    Please contact us directly at, ************************************ if you see your information on Radaris.com, not on ****** snippet. 

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:04/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint against RADARIS sites, and other platforms under their control. The complaint pertains to the violation of the Privacy Act and unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted RADARIS sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on RADARIS sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.3. These companies sell consumers data and therefore are unwilling to comply to removal requests and even after removal expose my personal information later on by selling it to someone else. Its a cycle that needs to end by penalizing violations of the Privacy Act. I urge the Better Business Bureau to thoroughly investigate this matter and ensure that RADARIS adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights. Thank you I have also attached a photo of my information on their website.

    Business Response

    Date: 04/22/2024

    Hi ****,

    I apologize for the issue you experienced. Your record has been already removed from our site. You are showing a screenshot from ****** which we do not have a control of. 
    Please contact us directly at, ************************************ if you see your information on Radaris.com, not on ****** snippet. 

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website does not allow for an easy request to remove personal information from their website.

    Business Response

    Date: 04/22/2024

    Hi ******,

    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 04/22/2024

     
    Complaint: 21580319

    I am rejecting this response because: they clearly didnt read the complaint and returned a canned response. Just because I finally did get someone to remove my record does not mean the process is easy or that it isnt meant to trip people up. Their process is intentionally complicated and meant to waste time so people give up. Spending hours of my life requesting my personal information be removed from their website is not acceptable. My interactions with the company requesting my information be removed were also subpar. I told them their website wasnt working and sent me an error message and they sent me a link back to their website. 

    Sincerely,

    ****** ****

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company in question is marketing my personal information, I want this to stop immediately, the site in question is: ****************************************************** and the information is, but is not limited to:Real Data Radar Name Search Reverse Phone Reverse Address D **********, state Background Search with BeenVerified Background Search for D Luzon SEARCH Phone Address Email Family Social Criminal Property ************************* provided by Radaris People *********************** ***** D ***** D ***** D ***** *********, ** Last updated Dec 9, 2023 CONTACT INFORMATION ********************************************************************* ...************** FULL BACKGROUND CHECK Family 7 records Marital Status ***Properties View results Lawsuits View results Occupations View results Education View results RELATED TO *********************** ************************* ******************* ******************************* ************************* ************************* Full Name:D Luzon Phones:************** Addresses:********************************************************************************************************************************************************** PHONES & ADDRESSES ************** ********************************************************************* ************** 2008 ************************************************************** ************** All background info about D *****. D Luzons contact info - address: *************, phone number: (920) ********. Check full data about D *****: relatives, jobs, social network profiles - Radaris people search engine.FAQ: Learn more about D ***** What is D *****'s phone number?D *****'s phone number is (920) ********.

    Business Response

    Date: 04/22/2024

    Hi,

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:04/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple requests to remove the following profiles have been sent. However, the profiles remain on the website, and I haven't received a response.************************************************************* ************************************************************* **************************************************************** ************************************************************** ************************************************************* ************************************************************* ************************************************************* *********************************************************** *********************************************************** ************************************************************** **************************************************************

    Business Response

    Date: 04/15/2024

    Hi,
    Thank you for contacting us. As we stated in our email response to you on 04/12/2024, your personal information and profile has been removed.

    However, we do not accept lists of profiles to remove since we accept individual removal requests only. Each of these people can make removal requests.

    Please contact us directly at, ************************************ if you still need more assistance. 

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 04/17/2024

     
    Complaint: 21560918

    I am rejecting this response because:

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested Radaris to remove my personal information from ****** as I did not give any permission to use my photos on their website or ****** search. I have searched other sites for this specific information and photos and cannot find it. I am only finding it on Radaris. They have removed other information but still have my photos posted. Personal information. Mugshot from over 15 years ago.

    Business Response

    Date: 04/02/2024

    Hello ********,

    I apologize for the issue you have experienced. Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:03/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/16/24 I accessed the Remove my information section of the Radaris website . Their process is purposely designed to make it extremely time consuming to process. It forces to you to cycle through many different screens, wait, process CAPTCHAs unnecessarily. The process to request removal of ones private information from these data broker sites is supposed to be straightforward and this site obviously is looking to deter people from doing so.

    Business Response

    Date: 03/21/2024

    Hi *****,
    I am sorry to hear that you were not satisfied with the removal process. I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question and remove them for you.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just had an unpleasant experience requesting that my personal information be removed from Radaris' database. The process for removing my info began with a statement "We have streamlined our removal process to help you." If this is the streamlined process, I don't even want to know what it was like before being streamlined. I had to go through 7 additional screens, 71+ seconds of arbitrary and unnecessary waiting, and 8 additional clicks (Screen 1: Be an informed citizen...Please confirm you are 18+ years old with a >7 second arbitrary timer before I can confirm (click Yes); Screen 2: People rights to Information...with a >13 second arbitrary timer before I can click Next; Screen 3: Where information is coming from?...with a >13 second arbitrary timer before I can click Next; Screen 4: What are largest data consolidators?...with a >13 second arbitrary timer before I can click Next; Screen 5: Who are data resellers and providers in ***?...with the only option being to click View More (I do not want to view more!!!!) which expands the list into "Full list of prominent data brokers" WITH ANOTHER TIMER >12 SECONDS before I can click Next; Screen 6: Public Record Samples doesn't make me wait to click Next; Screen 7: How you can benefit from public records?...with a >13 second arbitrary timer before I can click Start Removing) just to finish (or so I thought) my request. Then I had to go to my email! And click on a link to confirm my request! And I'll have to check back after 24 hours to verify they actually removed my info!!!! AND THIS IS THE STREAMLINED PROCESS "FOR" ME. It's a process for me, sure!!! But not a process STREAMLINED for me, or for my benefit, or to save my time!!!!

    Business Response

    Date: 03/21/2024

    Hi *******,

    I am sorry to hear that you were not satisfied with the removal process. I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.

    Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question and remove them for you.

    Best regards,
    Radaris customer service

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** informed me that this company has my information. I went on their site to remove my information and their site is broken and wont let you submit my request. I've emailed them multiple times requesting my removal from their records and they keep referring me to their site.

    Business Response

    Date: 03/21/2024

    Hi ******,
    I am sorry to hear that you were not satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified on 03/06/2024.

    Please let us know if you need any further assistance or contact us directly at ***********************************.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 03/21/2024

     
    Complaint: 21391163

    I am rejecting this response because: there has been no communication between me and any of your staff.  Only one email reply stating to go through the removal process I already attempted and explained was broken.  My information has not been removed.

    Sincerely,

    *********************************

    Business Response

    Date: 04/03/2024

    Hi ******,
    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.
    Our records show that our customer service team helped you to remove the information you identified on 03/06/2024.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ****************************************;

Radaris is NOT a BBB Accredited Business.

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