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Business Profile

Background Checks

Radaris

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 181 total complaints in the last 3 years.
  • 59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a ********** resident, I find it unethical and not compliant to CCPA regulations to not accept my written removal request. I will ask one more time to remove my personal information before taking it to the next legal level.********************************************************************

    Business Response

    Date: 06/06/2024

    Hi *******,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:06/05/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to remove my profile from their site . When finding my profile it does not allow you to move to the next step.to remove. When calling the customer service number you cannot access a customer service agent which is call avoidance. Isn't that illegal?

    Business Response

    Date: 06/06/2024

    Hello ******, 

    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.
    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 06/06/2024

     
    Complaint: 21806200

    I am rejecting this response because: How did you complete my request if No one from your customer service line never answers the phone? It says leave a vm which is called call avoidance please remove my information and make sure your company is fully staffed and website is easily accessible to opt out. Thank you

    Sincerely,

    ***********************

    Business Response

    Date: 06/10/2024

    Hi ******, 

    I apologize for the confusion you have experienced. The records from your screenshot have been already removed from our site. Please check again and refresh the page if you still see your name there.

    Please contact us directly at, ************************************ if you still need more assistance. 

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 06/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've repeatedly asked them to remove my name from their website as I've been the subject of repeated dox'ing and stalking. Initially I'm directed to their opt-out page, however after explaining to them, very plainly, the information they're displaying on their website has to be removed manually I'm met with no response. I don't wish to be associated with these people or this website.******************************************************************************************************

    Business Response

    Date: 06/03/2024

    Hello *****,

    Our records show that our customer service team helped you to remove multiple profiles you identified the same day you submitted your first request.

    I understand that you may not want your name to be associated with this person's profile. However, I want to assure you that the information published in this block does not have a finite entity that can be associated with a person's personal data. This means that your personal data is not being used to identify you or to buy a report on you. Therefore, we cannot fulfil your removal request from the "Related to/Known as" block of this person's profile or their ******** record.

    Best regards,
    Radaris Customer Support

    Customer Answer

    Date: 06/03/2024

     
    Complaint: 21793294

    I am rejecting this response because: other websites (via complaints through the BBB) have removed this information.  They just don't want to make the effort to manually remove MY NAME from their website.  It CAN be done, they just don't want to do it because they might actually have to pay somebody from the gazillions in profit they generate by abusing personal data.  I've had ongoing problems with stalkers repeatedly doxing, smearing, hacking, staging, fabricating and otherwise terrorizing me.  Please remove MY NAME from your website.
     

  • Initial Complaint

    Date:05/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my personal data is online . please remove asap. DEMOgraphics etc FOR ALL PERSONS bearing UKUTT family immediately or be sued for this

    Business Response

    Date: 05/28/2024

    Hi ******,

    I apologize for the issue you experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:05/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False information on the website regarding my legal name I asked them to stop posting my information and they reuse to unless I paid a fee. I am being harassed by this company and I asked them to please leave me alone. No i willnt pay to have my name taken off your website.

    Business Response

    Date: 05/20/2024

    Hello *********,

    I apologize for the issue you experienced. Your record has been already removed from our site. You are showing a screenshot from ****** which we do not have control of. 
    Please contact us directly at, ************************************ if you see your information on Radaris.com, not on ****** snippet. 

    Also, we never require anyone to pay to remove the information. The removal tool on our site is free for everyone. 

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 05/21/2024

     
    Complaint: 21714085

    I am rejecting this response because:

    The information is on ****** because you guys keep putting it on ****** I repeatedly asked you to stop putting false information about me on your website so that's why it's on there once again please stop using my name. 

    Sincerely,

    **********************

    Customer Answer

    Date: 05/21/2024

     
    Complaint: 21714085

    I am rejecting this response because:

    The information is on ****** because you guys keep putting it on ****** I repeatedly asked you to stop putting false information about me on your website so that's why it's on there once again please stop using my name. 

    Sincerely,

    **********************

    Customer Answer

    Date: 05/21/2024

     
    Complaint: 21714085

    I am rejecting this response because:

    The information is on ****** because you guys keep putting it on ****** I repeatedly asked you to stop putting false information about me on your website so that's why it's on there once again please stop using my name. 

    Sincerely,

    **********************

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris took down my data on their affiliate site Trustoria in March after a BBB complaint. As of this month, they re-listed my data again and they will not remove it. They keep replying that they removed it, but they did not.

    Business Response

    Date: 05/20/2024

    Hi *****,

    I am sorry to hear that you were not happy with the public records available on Trustoria.com or satisfied with the removal process.
    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 05/20/2024

     
    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did have to email them several times before getting a rep who deleted the entries, including having to email them a second time for a second set of listings found under my name. 9 total listings were removed. I hope they are all removed now and that I am not relisted anywhere else on this site at any time.

  • Initial Complaint

    Date:05/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This place has two profiles with my name hot springs village and *********

    Business Response

    Date: 05/13/2024

    Hi ********,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:04/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint against Radaris and ****** LLC and other platforms under their control. The complaint pertains to the violation of The Privacy Act and the unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted Radaris sites and ****** LLC to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on Radaris and ****** LLC sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.3. The process for data removal I urge the Better Business Bureau to thoroughly investigate this matter and ensure that Radaris annd ****** LLC adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.

    Business Response

    Date: 04/30/2024

    Hello *******, 

    I apologize for the issue you experienced. Your record has been already removed from our site. You are showing a screenshot from ****** which we do not have control of. 

    Please contact us directly at, ************************************ if you still see your information on Radaris.com, not on ****** snippet. 

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:04/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Radaris due to their consistent failure to remove my personal information from their website, despite multiple confirmed requests for removal. This negligence has not only compromised my privacy but has also exposed me to potential harm.I have formally requested the removal of my personal data from Radaris on 3 separate occasions. Each time, I followed their prescribed process and received confirmation that my information had been successfully removed. Despite these assurances, my personal information remains publicly accessible on their platform (see screenshot that clearly shows my full name, complete address, curriculum, etc.)This ongoing visibility has led to a serious breach of my privacy, including an incident where a stalker was able to obtain my address through Radaris. The risk associated with this exposure is unacceptable.Moreover, they suggest me to contract OneRep privacy protection platform to secure the removal of my data! Certainly have some association!. It is egregious to suggest that customers need to pay to protect their privacy, especially after failing to fulfill their basic obligation to remove data upon request.This situation reflects a blatant disregard for consumer privacy and safety, as well as a failure to adhere to their own policies. It is misleading and deceptive for Radaris to claim that they provide a service to remove personal data upon request, while repeatedly failing to do so.It is imperative that Radaris be held accountable for their actions and that corrective measures be implemented to prevent further incidents of this nature.I look forward to your prompt attention to this matter and hope for a resolution that includes the permanent removal of my personal information from the Radaris website and a reconsideration of their policies regarding data removal and consumer safety.

    Business Response

    Date: 04/30/2024

    Hello *****, 

    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request to us.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 04/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.My name is now removed.

    Thank you BBB and Radaris for the prompt response.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint against RADARIS sites and other platforms under their control. The complaint pertains to the unauthorized dissemination of personal information and the failure to comply with a request for data removal.Below is a list of key points and evidence for your review:1. I contacted RADARIS sites to request the removal of my personal data from their databases and platforms due to concerns regarding online privacy and data security. Despite repeated attempts to communicate with their customer support team, I have not received any confirmation or action regarding the removal of my data.2. The continued accessibility of my personal information on RADARIS sites poses a significant risk to my privacy and security, potentially leading to identity theft, harassment, and other forms of exploitation.I urge the Better Business Bureau to thoroughly investigate this matter and ensure that PeopleConnect adheres to privacy laws and regulations. Your intervention is crucial in protecting consumers' privacy rights.Thank you I have also attached a photo of my information on their website.

    Business Response

    Date: 04/22/2024

    Hi *****,

    I apologize for the issue you experienced. Your record has been already removed from our site. You are showing a screenshot from ****** which we do not have a control of. 

    Please contact us directly at, ************************************ if you see your information on Radaris.com, not on ****** snippet. 

    Best regards,
    Radaris customer service
    ***********************************

Radaris is NOT a BBB Accredited Business.

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