Complaints

This profile includes complaints for KinderCare Learning Centers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KinderCare Learning Centers LLC

  650 NE Holladay St Ste 1400 Portland, OR 97232-2096

• 

  KinderCare Learning Centers LLC

  5015 Lakemont Blvd SE Bellevue, WA 98006-6650

• 

  KinderCare Learning Centers LLC

  PO Box 5338 Portland, OR 97228-5338

• 

  KinderCare Learning Centers LLC

  PO Box 2617 Silverdale, WA 98383-2617

• 

  KinderCare Learning Centers LLC

  1410 Chambers St Eugene, OR 97402-3729

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 25th Old Tappan kindercare nj had a lice outbreak. We were asked to go get a note from a doctor to return to school to make sure she didnt have lice which is actually a HIPAA ************ daughter attended graduation June 27th July 1st there was 2 kids sent home. The teachers were checking the childrens heads and sending kids home when none of the teachers on staff are nurses or doctors. July 2 and another two kids were sent home. And there was rumors that parents were still sending their kids in with lice treatment.July 5th we sent my daughter and another child was sent home and they sent another email through the app After that, we cannot risk my daughters health and well-being to keep going back to that school. They had not notified the ****************************. They violated my daughters HIPAA.When we reached out about discontinuing our time at Kindercare, the director of old tappan, Kindercare told us that we still have to pay two full weeks and theres nothing else you can do by their rules and spoke to her higher up supervisor They cant control the out break and I do not feel safe with my daughter going there!

  Business Response

  Date: 07/21/2025

  Hi Guy, 
  Thank you for taking the time to leave a review for KinderCare. We are sorry to hear about your experience, and we appreciate you bringing your concerns to our attention. The safety and well-being of the children in our care are our top priority. Furthermore, we understand children may have accidents during their time in childcare. Your local district leader ***** has been in contact with your concerns about the lice outbreak and your account. She has waived the tuition for the two week notice. We appreciate your patience while we looked into this for you. We would like to thank you again for reaching out to KinderCare. We are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
  Warm Regards, 
  *****, Family Support
  

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Guy

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ********. Im filing a complaint against Old Toll KinderCare located at ************************************. I recently withdrew my son, **** ******, from the center about two weeks ago, yet I was charged a $120 summer activity fee for him even though he will not be attending the summer program.Before his withdrawal, I registered my daughter for the summer program. Upon registration, I was charged a $120 activity fee for her and a $30 late fee. As of now, I have a balance of $211, which includes fees for services that have not yet begun or do not apply.I contacted the daycare center directly to request the removal of these charges. I explained that **** is no longer enrolled and summer has not started, so fees for both children should be reconsidered. Despite my attempts, I have received no ************* requesting that the following charges be removed:$120 summer activity fee for my son (no longer enrolled)$120 pending summer activity fee for my daughter (services not yet rendered)$30 late fee applied immediately upon registration I believe it is unfair to be billed for a program that has not started and for a child no longer attending. I respectfully ask for assistance in resolving this matter.Thank you,****** ******** ********************************************** ************ ***************************

  Business Response

  Date: 06/17/2025

  Hi ******,
  Thank you for taking the time to leave a review for KinderCare. We are sorry to hear about your experience, and we appreciate you bringing your concerns to our attention. It means the world that your family attended our center, and we are sorry to hear that we may have let you down. We understand how important to have a clear communication in regards to our billing,  We have followed up with your local District leader ***** and she has been in communication in you in regards to you concerns billing concerns. She gone ahead and refunded fees back to your family.  Please feel free to reach out to ***** at ************************************** if you have any additional questions. 
  Warm Regards,
  *******, Family Support

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise concerns about the care and safety standards at Kindercare Perris, where my 3-year-old daughter was enrolled from February 17 to May 6, 2025. Over these three months, I observed serious issues that led me to withdraw her immediatelydespite the two-week notice policydue to concerns for her well-being.Key issues include:Poor security: The front desk is often unattended, and entry protocols are not enforced.Lack of supervision: Teachers are frequently distracted, sometimes alone with 1020 children, and have confused my child with others.Unhygienic conditions: My daughter was picked up in soiled diapers multiple times; restrooms were visibly dirty.Disturbing staff behavior: I heard yelling at toddlers and witnessed rough handling of children.Despite attempts to address these concerns with staff, no changes were made. I urge your office to investigate this facility and take corrective action.Please let me know if you need further details.

  Business Response

  Date: 06/05/2025

  Hi ****,
  Thank you for taking the time to leave a review for KinderCare. We are sorry to hear about your experience, and we appreciate you bringing your concerns to our attention. It means the world that your family attended our center, and we are sorry to hear that we may have let you down. We understand how important it is to find a daycare that you can rely on to be professional, compassionate, and devoted to your family,  We have followed up with your local District leader ****** and she has been in communication in you in regards to you concerns while your little one attended. She gone ahead and refunded a week of tuition back to your family.  Please feel free to reach out to ****** at *********************************************************** if you have any additional questions.
  Warm Regards,
  *******, Family Support

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding KinderCare at **************************** - Center Director ***** ********* I am filing this complaint regarding unprofessional treatment experienced during my family's enrollment attempt at *************************************** specifically concerning the actions of Center Director ***** *********.On Apr 15th 2025, we visited the center and received a positive tour from the assistant director, who explicitly stated that:We would receive enrollment information for the waitlist Our anticipated 2-3 month enrollment period (June-******) would be acceptable We could transfer to a New Jersey KinderCare location afterward Summer typically sees movement/openings in enrollment, we are encouraged to join waitlist Following our visit:We received a generic email from Ms. ********** despite the assistant director specifically telling us that Ms. ********* would send us a personalized email addressing our situation KinderCare sent a generic enrollment email with a link prompting us to write an email When I contacted Ms. ********* about enrollment, she initially responded that she was "so glad" and would send a link However, after I explained our situation (which we had already discussed in person with the assistant director), Ms. ************* not respond to our email requesting enrollment information When called, contradicted the assistant director by claiming no summer openings would occur Stated openings would only be available in September (coincidentally after our planned ****** departure)Demonstrated a dismissive attitude, effectively discouraging our application Said she would send a waitlist link shortly, but did not Concerns - Inconsistent information provided by staff Poor communication practices Potential discriminatory practices - ***** knows our daughter is coming from abroad and would initially speak limited English - are you guys racist?? What happened to "we really want to help out families" (we were told during visit).

  Business Response

  Date: 04/28/2025

  Hi *******,
  Thank you for taking the time to leave a review for KinderCare. We are sorry to hear about your experience, and we appreciate you bringing your concerns to our attention. It means the world that you were interested in enrolling at our center, and we are sorry to hear that we may have let you down. We understand how important it is to find a daycare that you can rely on to be professional, compassionate, and devoted to your family, and we know that the process of finding the perfect daycare can be stressful. We expect our teams to make this process easier in any way we can, including being prepared to give thorough tours and being ready to answer any questions you may have with accurate information. We have followed up with your local leadership regarding your experience and want to assure you that a full investigation is being done. Your Local District leader sent an email out on 4/17 apologizing for the experience and would like to schedule a time to speak to you. We would like to thank you again for reaching out to KinderCare. We are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
  Warm Regards,
  *******, Family Support

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2025, I noticed an unauthorized charge of $1,332.00 from KinderCare on my account. I had been enrolled in autopay for weekly tuition payments, but I was not informed that a lump sum payment would be deducted. This charge was made without my prior consent and caused significant financial strain.Initially, KinderCare informed me that they were still figuring out the situation and assured me that the funds would be reversed. However, later they walked back on their commitment, stating that the charge was correct and ignoring the fact that this amount was charged without my authorization. They refused to resolve the issue, despite my requests for a full refund and an explanation of how this unauthorized charge occurred.The nature of this dispute is related to unauthorized billing and a failure to communicate about the charge before it was made. Despite their initial assurance that the charge would be reversed, they have failed to honor their commitment and have not provided adequate assistance in resolving this issue.

  Business Response

  Date: 04/09/2025

  Hi ****,
  Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention. At KinderCare, we understand account issues can be stressful, and we expect our team to work diligently with our families in a professional and timely manner. We have followed up with your local district and our subsidy coordinator. They have communicated with you to reach out to Child Care Aware in to help support the care that was used back in October. For further questions, please reach back out to your District leader, ******** at ************ for further assistance. Thank you again for taking the time to share your feedback. 
  Warm regards,
  *****, Family Operations

• Initial Complaint

  Date:01/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is specifically related to overcharges, poor communication, and unresolved billing concerns.1.Initial Enrollment and Overcharge:My daughter was enrolled at Kindercare in May 2023. In June, my account was overcharged by $400. Despite reaching out to the daycare multiple times, I was directed to contact Kindercare customer service. I called several times and was repeatedly told that someone from customer service would return my call,I never received a response. I still have the bank statements from that time period as proof of the ******************* Concerns and A During her time at Kindercare, my daughter was consistently sick and missed the majority of her scheduled classes. Due to her illnesses, I made the decision to remove her from the daycare temporarily. When I enrolled her in September 2024 for just one week, the same health issues arose, leading me to withdraw her permanently. Shortly after, I was informed of an outstanding balance. Again, I was directed to contact customer service, but my repeated calls went unanswered.3.Collection Notice:I received a collection notice for $244. This is incredibly frustrating, as I have made numerous attempts to resolve this issue directly with Kindercare. Despite following their instructions to contact customer service, no one has returned my calls or provided clarification regarding the charges.I am requesting the following:An immediate review of my account and a clear explanation of the charges.Removal of the $244, and a refund of the remaining funds overcharge from June ******* is extremely disheartening to experience such poor communication and a lack of accountability from a company entrusted with my childs care. Thank you for your time and assistance. I hope to hear from you soon.

  Business Response

  Date: 02/06/2025

  Hello ******** ******,
  Thank you for taking the time to leave a BBB review for KinderCare. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience may have been inconsistent with this. ***** *****, your local District since Jan 31, 2025 she has been reaching out to you go over the account. She has also reached out to the Subsidy coordinator to make sure an audit is conducted for your account during that time period. You can reach out to ***** ***** at ************* or via email at ********************************************************************* at your earliest convenience.
  Warm regards,
  *******, Family Operations

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a ****** parent and we had two children going to KinderCare Paradise and since day one they have been discriminated against. They contracted lice at the facility. We had it medically cleaned but then called everyday to say they were still there. Took them to the doctor everyday. They told us to pick him there was no lice. We ended up shaving their heads to prove there was no lice. My 3-year-old ****** son had an accident and they put him in a dress and thought it was the funniest thing ever. Anytime there was an illness spreading through the daycare which is a normal thing of daycare, they would blame our children as the cause. During all this time we did not disenroll them and then a staff member called CYFD to say that they smelled like they hadn't taken showers in weeks and that they would always come in the same clothes which we had them enrolled there for a year and just recently stated that. They were trying to get us so upset that we would take the kids out of the school. The teachers in the classrooms have been great with the kids. It's been the upper management that has been discriminating against them because they are ****** children. We also everyday bring two sets of clothes just in case of accidents and when they come back they come back with clothes that were not theirs. Upper management has been doing nothing but discriminating against them.

  Business Response

  Date: 10/03/2024

  Hello *******,
  Thank you for taking the time to leave a BBB review for KinderCare. Every family that has chosen KinderCare should have confidence that their child is learning and growing in a safe, warm, and welcoming environment, and we want to assure you that we hold our teams to a much higher standard than what you have described here.  We understand how important it is to do everything we can to stop the spread of illness, our team follows enhanced health and safety procedures to help prevent little ones from getting sick as much as we can. Jacian ***** your local district leader reached out to you over the telephone in regards to your experience.  Jacian has been in communication with the center director at your local school about your experience and will follow up on 10/4 to see how the conversation went. Please feel free to reach out to our local District Leader, Jacian ***** for any additional information;  he is available at ************ or at **********************************************************************.
  Warm regards,
  *******, Family Operations

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child's class at the daycare was closed due to no staffing on Friday 9/13. The full week of 9/16 2 hours were shaved off each day. Parents were compensated for the Full Day on Friday but compensation is being refused for the 2 hour delay each day which totals 10 hours, the equivalent of a full day.

  Business Response

  Date: 10/03/2024

  Hello ******* ,
  Thank you for taking the time to leave a BBB review for KinderCare. We understand that we play an important role in making sure your day goes according to plan. We should be doing everything we can to stay open and provide care for your little one, and we are sorry to hear we may have fallen short. ******* ****** your local district leader has adjusted your account on 10/2/2024; I have attached a copy of the statement. Please feel free to reach out to  Desmine for any additional information at *************************************************************************.
  Warm regards,
  *******, Family Operations

  Customer Answer

  Date: 10/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two children enrolled in KinderCare in *******************. We were told the tuition would be $2800 for our daughter and $2220 for our son + a sibling discount of 10% off of the cheaper tuition so 2800 + 2220 - 222 = $4798. We were paying the balance and recently noticed that they have not been applying the sibling discount so we were overcharged by $222 for three months at that point. We notified them and they have yet to do anything/credit our account for the $666. Now the next month's tuition has posted and still no sibling discount or response to us notifying them of the billing issues. The next month is about to start and I don't want any interruption in my kids' childcare so I paid the bill, but now I have overpaid by $888 so the problem is only getting worse.

  Customer Answer

  Date: 09/03/2024

  Hi,
  
  I just wanted to let you know that they just got back to me and said that they will be crediting me the money that they owe me so assuming that they go through with doing this the complaint is resolved.
  
  Thanks!
  
  ***************************, DDS, MD, MPH, MHSA 

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were billed for the new school year registration fee although we have told the facility that we are going to withdraw our child. Keep charging us late fee and refused to communicate. This is a terrible experience.In the meantime we do want to point out this facility is not having 1:12 teachers to students ratio, that is the main reason we withdrew our child. Most of the time there is only teacher with more than 15 students in the classroom. Safety is a serious issue.

  Business Response

  Date: 08/16/2024

  Hi Na, 
  Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing this to our attention. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience *** have been inconsistent with this. The local Center Director has been in contact with you regarding your experience and has reversed the charges. Your account should reflect this in the next 3-5 business days. Furthermore, our district leader ******* has followed up with the center regarding classrooms ratios and will continue to monitor them. We would like to thank you again for reaching out to KinderCare, we are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
  Warm Regards, 
  *****, Family Support

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Na ***