Complaints

This profile includes complaints for KinderCare Learning Centers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KinderCare Learning Centers LLC

  650 NE Holladay St Ste 1400 Portland, OR 97232-2096

• 

  KinderCare Learning Centers LLC

  5015 Lakemont Blvd SE Bellevue, WA 98006-6650

• 

  KinderCare Learning Centers LLC

  PO Box 5338 Portland, OR 97228-5338

• 

  KinderCare Learning Centers LLC

  PO Box 2617 Silverdale, WA 98383-2617

• 

  KinderCare Learning Centers LLC

  1410 Chambers St Eugene, OR 97402-3729

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Owner of daycare ************************* refuses to return registration fee in the amount of ****** when I never registered my daughter. She requested it in order to receive registration papers which I never completed and returned to her.

  Business Response

  Date: 08/29/2024

  Hi *****,
  Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing this to our attention. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience may have been inconsistent with this. We have followed up with your local district leader, ***. She pulled your transaction history on your account, and it shows you paid the registration fee in April 2019 and attended our Naperville KinderCare location, then paid another registration fee and attended our Fairview KinderCare location in August 2020. There is no charge for ****** in your account to refund. Please see the attached transaction details. If you have any further questions, *** will be happy to help. She can be reached at ************. We would like to thank you again for reaching out to KinderCare, we are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
  Warm Regards,
  *****,Family Support

• Initial Complaint

  Date:08/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with kinder care, I do not have a contract with National recovery agency, they did not provide me with the original contracts as I requested

  Business Response

  Date: 08/21/2024

  Hello Johniqua,
  Thank you for taking the time to leave a BBB review for KinderCare. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience may have been inconsistent with this. ************************* your local district leader has looked into this and tried to reach out to you via email and phone to provide a breakdown of your account; she was no able to get ahold of you. It looks like the your Subsidy card was not swiped; once the card is swiped it lets the state know to make payments. If the card is not swiped then the state doesn't pay for the tuition but its the parent responsibility to swipe that card. Please feel free to reach out to our local District Leader, ************************* for any additional information;  he is available at ************ or at *********************************.
  Warm regards,
  *******, Family Operations

• Initial Complaint

  Date:07/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was at KinderCare and pushed into the bigger kid class at only 13 months old because of his size. He was in that class for approximately 4 month before we found out that they were abusing him, physically, mentally, and verbally. The school had an investigation and the 2 teachers that were found guilty had left. The school took no accountability for their actions. They hired staff that were not qualified to take care of our children. They did not do their due diligence and vet these teachers, nor did they do background checks. We paid them to care for our baby and they failed not once, but twice. I am appalled as to how the company is addressing and handling this issue.

  Business Response

  Date: 08/02/2024

  Hi ********, 
  Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing this to our attention. The safety and well-being of the children in our care are our top priority. Our team members should go above and beyond to ensure every child is safe during their time with us. Our leadership, ***** and ******* have been communicating with you regarding your concerns, and have offered a month's tuition reimbursement. If this is something you are interested in, please reach back out to ***** at ************ and she would be happy to get this processed for you. We would like to thank you again for reaching out to KinderCare, we are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
  Warm Regards, 
  *****, Family Operations

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22063142
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/15/2024

  Hi, I am rejecting this response because I paid kindercare to take care of my baby and keep him safe. They failed. He was beaten by 2 teachers and they only have 2 teachers at a time so clearly they are not hiring qualified teachers. KinderCare is a huge corporation and they should have screened and interviewed, and did  thorough background checks on these teachers. The other teachers failed to report the abuse in a timely manner and they are all mandated reporters. This is unacceptable and KinderCare should take responsibility for their actions and cutting corners when hiring. This poor choice from KinderCare cause multiple babies to be physically, mentally, and emotionally abused. 
  
  Kind regards
  Victoria 

  Customer Answer

  Date: 08/15/2024

  Hi, I am rejecting this response because I paid kindercare to take care of my baby and keep him safe. They failed. He was beaten by 2 teachers and they only have 2 teachers at a time so clearly they are not hiring qualified teachers. KinderCare is a huge corporation and they should have screened and interviewed, and did  thorough background checks on these teachers. The other teachers failed to report the abuse in a timely manner and they are all mandated reporters. This is unacceptable and KinderCare should take responsibility for their actions and cutting corners when hiring. This poor choice from KinderCare cause multiple babies to be physically, mentally, and emotionally abused. 
  
  

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enrolled my nephew in Summer camp First the told me that I was elegible to recieve teacher discount of 50%2 months after and 3 weeks before enrollment they told me that he was not elegible I agreed to pay the full amount and still enroll him.the enrollment fee was supposed to be 55 dollars. They overcharged me and they pulled 145 dollars from my account.the director told me that she was going to fix it and apply the over charge into tuition.they pulled an extra 300 from my account for tuition. they had 395 dollars that should had been applied to tuition.this was one week before the child started the summer camp.The director was unresponsive an so many parents were pulling the children out from the daycare because billing issues so I asked the director to refund my money she "Guarantee" me that "ALL" the money was going to go back to my account.I called my bank and pulled the 300 back from them cause it was in pending status.kinder care pulled the money back AGAIN.as today they only refunded me 280 dollars. they charged me 20 dollars for "puling the 300 dollars back" and they notated as "bounced check. and they kept the 145 dollars and they marked them as "none refundable enrollment fee"a complete scam!!!!

  Business Response

  Date: 07/19/2024

  Hi *****,
  Thank you for taking the time to leave a BBB review for KinderCare. We would like to thank you for your patience and understanding during this process, and we would like to apologize for any inconvenience this may have caused. *********, your local  district leader and she has been in contact with you in regards to tuition payment and refund. You are also welcomed to reach out to ********************************* at *********************************** or ************; if you have any additional questions on refund or estimate date on them. Thank you again for taking the time to share your feedback.
  Warm regards,
  *******, Family Operations

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10th my son was supposed to be enrolled at KinderCare on *************. I called them and let them know that my child care assistance had not gone through yet but I would like to get him in there and I would also like to get my daughter in there because KinderCare Metro Drive disenrolled her. On June 17th I was approved for daycare, but now my children cannot go until I pay KinderCare $2,000. My son and I have never even walked foot into the facility and they charged me $310 for 2 weeks of care. The KinderCare on Metro Drive that my daughter was attending also charged my daughter the weekly fee for 3 weeks. My daughter could not attend because my daycare assistance got canceled. Now I am trying to open my own business and I cannot do that because I cannot get my children into the daycare facility that had openings.

  Business Response

  Date: 07/18/2024

  Hello *******,
  Thank you for taking the time to leave a BBB review for KinderCare. We understand having a balance on your account can be stressful, and we expect our team to work diligently with our families in a professional and timely manner, we are sorry to hear your experience *** have been inconsistent with this. *********** your local district leader has looked into this and tried to reach out to you via email and phone to provide a breakdown of your account; he was no able to get ahold of you. On 7/18 there were 3 adjustments made to your account; Late fee's adjustment of $90.00, Not starting care adjustment $930.00, and Registration fee adjustment for $100.00. Your current balance after these adjustments were made is $885.64. I have attached a copy of the statement details on this BBB for your reference.  Please feel free to reach out to our local District Leader, *********************************** for any additional information;  he is available at920-931-5943 or at  **********************************.
  Warm regards,
   *******, Family Operations

• Initial Complaint

  Date:06/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My daughter recently left KinderCare last day she attended 4/26. We had informed the school several weeks prior that she would not be attending the summer program, but didn't have a hard date for last day. I emailed the school once we did have the date to inform them she would no longer be attending and my account was fully paid up. Now I am being billed for an additional week of tuition plus a summer program fee that I explicitly informed the school she would not be attending plus a late fee for a bill I should not have received in the first place. I have called and sent emails for weeks with no response. I was just informed today that they will not reconsider the charges because I didn't give sufficient notice, however I did inform them several weeks in advance that my daughter would not be staying on for the summer. We have paid all of our very significant tuition fees to KinderCare for several years for days our children didn't attend for vacation dates, for days/ weeks even during COVID when the school was closed. This is just bad business.

  Business Response

  Date: 06/20/2024

  Hi, ****,
  Thank you for taking the time to leave a BBB review for KinderCare. If a parent has any questions or concerns during their time with us, we strive to respond urgently, compassionately, and professionally. We are sorry to hear that your experience *** have been inconsistent with this, and we want to assure you that we are looking into your concerns further. ******* your local district leader was able to look into this matter; on April 29th we received an email stating that care will be cancelled immediately. Since the notification was received the start of the week a charge of $382.50 was made for the week in addition to the $55.00 summer fee and $30.00 late fee. ******* has gone ahead and reversed the Summer and late fee on your account. I have attached a copy of the statement on this BBB for your reference.  Please feel free to reach out to our local District Leader, ***************************** for any additional information;  she is available at ************** or at  *************************************************.
  Warm regards,
   *******, Family Operations
  
  

  Customer Answer

  Date: 06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Such a horrible company. Id say about 90% of the staff are useless. My son comes home with bite marks, scratches and new illnesses almost daily. The center director is negligent and completely dismissive of any grievances. Im beyond appalled at how these professionals are still employed. I highly recommend looking into another daycare facility if you truly care about the well being of your child.

  Business Response

  Date: 06/11/2024

  Hi *****, 
  Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention. Every family that has chosen KinderCare should have confidence that their child is learning and growing in a safe, warm, and welcoming environment, and we want to assure you that we hold our teams to a much higher standard than what you have described here. We would love to be able to look into this for you. If you are willing, could you please provide us with the center your family attended. You can also give us a at call ************, 6am-5pm PST, M-F. Thank you again for taking the time to share your feedback. 
  Warm regards,
  *****, Family Operations

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A director at the Kindercare location in ********** PA did a hit and run on my daughter on April 29, 2024. My daughters car has damage in the back and the first car payment had not even been made. ************* was leaving her place of employment, Kindercare and was texting and driving when she hit my daughter. At first ******** got out of the car for a moment and gave her name and phone number. My daughter took her license plate number. When ******** realized my daughter did not have a working phone on her to call the police, this is when she went back to her car and drove off. Our insurance was able to contact her off guard and she admitted to the accident. Her insurance is ready for her statement and she refuses to call back now. My daughter has to drive around now with back end damage and Simoninas license plate indented into her bumper. This is very unethical of Kindercare employees to be acting this way.

  Business Response

  Date: 05/30/2024

  Hi ******,
  Thank you for taking the time to leave a review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing this to our attention. At KinderCare, we understand the importance of having a team you can count on to be kind, professional, and communicative. We are sorry to hear your experience *** have been inconsistent with this. We have followed up with the local leadership at your center and have informed us that the parties involved have spoken with the insurance company. We would like to thank you again for reaching out to KinderCare, we are always looking for ways to provide our families with the best experience possible, and we rely on feedback like yours to do so.
  Warm Regards,
  *****,Family Support

  Customer Answer

  Date: 05/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our son is constantly bullied, and our daughter is constantly harassed, and the "teachers" Ms. ***** and the director do nothing but say they will look into it. Northing changes. I would like to see someone fired. The place is always a mess and smells. KinderCare doesn't care about its kids. The bullying policy is non-existent.

  Business Response

  Date: 05/20/2024

  Hello **,

  Thank you for reaching out to KinderCare. Would you be able to let us know which KinderCare location you family attends? e would like to make sure this is shared with the appropriate teams to be looked into further. Thank you.
  Warm regards,
  *******, Family Operations

• Initial Complaint

  Date:05/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ten month old son HAS SEVERAL BRUISES, SCRATCHES AND DEEP CUTS FROM. Kindercare. I took son to daycare at Kindercare *************************, *****. I left two bottles with the instructions to feed him the bottles at 11 am and 2 pm. I received a call from *****, assistant director at 4:06pm. She told me that my son was crying and very upset because he was hungry. She asked me why I had not brought him more than one bottle. I told her I brought 2 bottles and explained what time he should have been given them. I heard my son crying and it was very disturbing. It sounded like he was in great distress. The phone then hung up. I called back. The assistant director told me that they found his bottle. I let her know that I would be there at in a few minutes.I arrived at the facility and had to wait longer than usual for *******, one of my sons teachers to give him to me. I was not allowed in the classroom so I waited. She then handed him to me without any mention of scratches, cuts, and contusions that were on his arms, shoulders neck and ears. After I realized that he was hurt I called his daycare. The assistant director answered and told me that she did not know anything about this. The assistant then paused and said she was just informed of an incident report. I told her that I sent pictures to the Kindercare app and told her they were very bad. She said she was going home and would address it tomorrow.The next day I went to the daycare and was told that the director ****** would contact me when she got in. She called around 8:30 and I went back to the daycare and we spoke in her office. After seeing the pictures of my son ****** said she did not believe that they looked like abuse. She says one of the bruises looked like a **** from sleeping and another from a seatbelt. She said he may have hurt himself or perhaps he was putting himself in ***** way and a teacher grabbed him. She then told the police officer who came to investigate that she wasnt sure if I had dropped him off with all the bruises and cuts.My son has been having nightmares and crying more than usual. He is traumatized. I cant imagine the amount of pain and suffering he was put through.Please, if you know something say something. You can report anonymously to the police or the child protection authorities.

  Business Response

  Date: 05/20/2024

  Hi *******,

  Thank you for taking the time to leave a BBB review for KinderCare. We're sorry to hear about your experience, and we appreciate you bringing your concerns to our attention. At KinderCare, every family should have confidence that their child is learning and growing in a safe, nurturing, and positive environment, and we hold our teams to a much higher standard than what you have described here. We have shared your concerns with local management, *********************** and she would appreciate the opportunity to speak with you directly. ***** has tried to reach out to you via phone but you can be reached at  *************************************** Thank you again for taking the time to share your feedback.

  Warm regards, *******, Family Operations