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Review fromMarcus K
Date: 11/04/2024
1 starMarcus K
Date: 11/04/2024
As *** became the new management service for my complex, they have raised the *** payment monthly rate, and charged a $100,000 special assessment to be paid for by the owners of the complex. The condo needed work, and I could understand the reasoning. But nothing has been done. I reported a plumbing issue in the walls of my complex in January which was not addressed by anyone for the next SIX MONTHS. When I finally bit the bullet and hired my own plumber to get the work done, *** finally got back to me to tell me they were scheduling someone, after I had repeatedly attempted to contact them about the issue. Not only did they not take "No" for an answer when I told them I resolved the issue myself. The *** representative then began to SCREAM at my father and I, hang up on us, then repeatedly call back to again SCREAM at us because we had the gall to repair the issue ourselves after waiting for SIX ********* one at *** ever bothers to pick up their phones, you could call 10 times a day and not get a response back for weeks, only to be told it was the "wrong number" despite the number being what was provided to us when AMS began management. This is not specific to homeowners either, I attempted to sell my condo and even the representatives of the buyer's lender could not get a hold of the company after calling at least 5 times. Even my own realtor could not once get a hold of anyone at the company.I was prepared to sell my condo to a buyer that had finished the inspections and everything, and was literally one day away from finalizing the sale, when they backed out because of a now surprise assessment coming in ********************* exists solely to leech money from homeowners and cares nothing for the communities that they "manage." This last year has been the most stressful of my entire life because of this. Things cannot continue like this.
AMS | Association Management Services NW
Date: 11/08/2024
Dear ******,
*** is hired by the Board of Directors on behalf of the Association. The direction the Board is taking is supported by the hired Consultants and would be the Boards decision regardless of who manages the Association. Please be sure you are calling our main line (Vancouver's is ************). If your Management Team is available to take they call,they will, but they may be in meetings, onsite or on other calls and are not always available in the moment the call comes in. If you are leaving voicemails and not receiving a response, we can investigate the incoming call number and determine if we are having call routing issues. When there are larger issues in a building, some repairs may not always be immediate. At no time should our team yell at our clients. If you can provide any information on who you spoke with, we can provide coaching.Review fromMichele D
Date: 10/30/2024
5 starsMichele D
Date: 10/30/2024
*** ****** is responsive, always answers our questions quickly, and provides great customer service. *** is a *** to work with!AMS | Association Management Services NW
Date: 10/31/2024
Thank you for leaving such a stellar review, ******* *******!Review fromKathleen H
Date: 10/30/2024
5 starsKathleen H
Date: 10/30/2024
I had a pretty time-sensitive request and *** *. was quick to respond and very pleasant to work with! Thanks again!AMS | Association Management Services NW
Date: 10/31/2024
Thank you so much for taking the time to leave such a positive review, ********!Review fromStephanie S
Date: 10/25/2024
5 starsStephanie S
Date: 10/25/2024
***** was super helpful getting my ACH set up while the website wasnt very obvious. Thanks *****!AMS | Association Management Services NW
Date: 10/28/2024
Thank you so much for the 5-star review, ********* *********! We're so happy that ***** was able to help you.Review fromSusann M
Date: 10/17/2024
5 starsI just moved in but so far, the company has been extremely responsive and easy to communicate with. I had to get an approval and it was done within 1 day! Im very relieved to know that this is how the issues of the complex will be handled. Ive been speaking with ****** and theyre so friendly and quick to reply!Review fromBen A
Date: 10/10/2024
1 starThe worst property management Ive ever engaged with , Unfortunately, the community living using them And Im trying my best to get the agreement with them canceled They are liars. They dont do their job. They dont serve you. They demand and collect funds from you. They overpricing everything.Review fromHaley L
Date: 10/10/2024
5 starsHaley L
Date: 10/10/2024
******* is sooo kind and helpful!! He is a true asset to the company and I hope he sticks around for a long time!! He has excellent customer service skills and has a very calming demeanor ??AMS | Association Management Services NW
Date: 10/11/2024
Hi ***** **********! Thank you very much for taking the time to leave a 5-star review of your experience with *******. We are thrilled to have him as a valued member of the *** team.Review fromLaura B
Date: 10/10/2024
5 starsLaura B
Date: 10/10/2024
Between the two of us, ***** and I got the job done. I needed to change my payment method, ***** sent me the information on how to complete the task. WhaLa, it was done. Thank you.AMS | Association Management Services NW
Date: 10/11/2024
Thank you so much for taking the time to share your positive experience, ***** Brokerick!Please don't hesitate to reach out if there is any way we can be of further assistance.Review fromSarah W
Date: 10/08/2024
5 starsSarah W
Date: 10/08/2024
******* was a great help in assisting me last week. She was detailed in her responses and followed up to confirm information unprompted.AMS | Association Management Services NW
Date: 10/09/2024
Thank you very much for taking the time to leave a positive review, ***** ******! We will pass your kind words along to *******.Review fromMichael K
Date: 10/03/2024
5 starsMichael K
Date: 10/03/2024
******* was a great help! She was very professional and appreciated her service and attitude.AMS | Association Management Services NW
Date: 10/04/2024
Thank you so much for the kind words and 5-star review, ******* *******! We appreciate the feedback.
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