Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime in December 2022, I bought flashlights, camping lanterns and a headlamp worth at least $200 for Fenix Lights and Olights stores, both based in **. Shipping Cart , a forwarding company, acknowledged receiving the items and charged me $26.08 and promised to ship them immediately and vowed that the items would be delivered at my home on February 2, 2023. Until now, I have not received the products. I emailed Shipping cart a number of times and was tired of their repeated excuses. Now, my email are being ignored deliberately just like other consumers that I talked to in social media. There are hundreds or even thousands of consumers who made the same transactions with the forwarding company and have yet to receive their items now rotting in their ******** ****** warehouse. I am demanding Shipping Cart to pay me for the items worth $200 and the refund of $26.08 shipping fee that I paid Shipping Cart.

  Business Response

  Date: 03/09/2023

  Hi BBB team and ********,

  Please accept our sincerest apologies for the delay in shipping the package with ShippingCart tracking number: KZ1F-HW76-5M4E.

  Upon checking our records, the items have been picked from the storage bins as of March 9 PST and are ready for packing. Once the items are packed, the package will soon be endorsed to the *** team for shipping and the order status will be updated to 'in transit.'
   
  We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team

  Customer Answer

  Date: 03/13/2023

  Hi. Thank you for your prompt action. This is in response to your message regarding my complaint (compaint ID *********. Since Shipping Cart/***** has been giving me empty promises and templated excuses, I want to pursue my case against them. Based on the testimonies of other victims numbering hundreds or even thousands, Shipping cart has been been giving them or us runaround and answering our complaints with templated excuses. Thank you so much. I hope you could help me and the other victims resolve our problems with this forwarding company. More power.

  Business Response

  Date: 03/20/2023

  Hi ********,

  We understand how you feel in this matter.

  KZ1F-HW76-5M4E - your package is now in transit and you may track the status of your shipment here -- ***********************************************************

  Once again, our heartfelt apologies for the inconvenience this has caused as we know it took us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.

   

  Best regards,

  ShippingCart team

   

   

  Customer Answer

  Date: 03/28/2023

  My problem with Shipping Cart/Quad X has been resolved. I strongly believed that this company was forced to ship my items because of your mediation/intervention and thank you for that. Your action is highly appreciated. I am now dropping my complaint against this company. Thank you so much for your assistance in this matter. More power to you.

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I would like to file a complaint against ShippingCart, the "fastest growing cross-border delivery service straight to your doorstep." according to their about us page, regarding the delivery of my package.Date of Transaction: February 8, 2023, GMT+8 Amount Paid: $16.23 The forwarding company committed to provide me with package forwarding services from their warehouse in ********, ****** to my address. The estimated delivery date was February 28, 2023 (GMT+8), and I paid the forwarding company on the same day, February 8, 2023 (GMT+8), when the package was delivered to their warehouse. However, as of March 1, 2023 (GMT+8), the package has not yet been delivered to me, and the forwarding company has provided a vague explanation for the delay. Although the forwarding company previously stated that they are experiencing a backlog in outbound processing, they have not provided any specific information on when my package will be shipped. I have also received a general apology letter from the forwarding company, but it did not contain any concrete resolution or timeline for the delivery of my package.I have contacted the forwarding company's customer support through email, but have not received any helpful or clear response. Many other customers in a ************** have reported similar issues with delayed shipments from this company.I believe that the forwarding company has not fulfilled their commitment to deliver my package within the estimated delivery date, and has not made a sufficient effort to resolve the issue or provide me with a clear explanation for the delay.Account/Order/Tracking Number: DK5C-YHXS-TG2E (ShippingCart)I would appreciate any assistance you could provide in resolving this issue. Thank you for your attention to this matter.Sincerely,***********************************

  Business Response

  Date: 03/09/2023

  Hi BBB team and **********,

  We sincerely apologize for the delay in shipping the package with the tracking number DK5C-YHXS-TG2E.
   
  We have relayed the order details to our ** Warehouse Ops head to speed up the shipment of the item. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.
  
  

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19516503
  
  Dear BBB team,
  Thank you for letting me know that the business has responded to my complaint. However, I must reject the business proposal they have put forward. While I appreciate their apology and their efforts to speed up the shipment of the package with tracking number DK5C-YHXS-TG2E, their response is still too vague and does not provide a clear timeline for when I can expect my package to be delivered.
  I would like to emphasize that I have been waiting for over a month for my package to arrive, and it is frustrating to see that many people who have also complained via the BBB have had their package shipped with ****** I believe that ***** is a more reliable shipping option, and I strongly request that the business considers shipping my package with ***** as well.
  I hope that the business can accommodate this request and provide me with a clear timeline for when I can expect my package to be delivered with ****** If not, I may have to consider filing a complaint with the BBB, DTI, and/or the FTC.
  Thank you for your attention to this matter.
  

  Sincerely,
  
  ***********************************

  Business Response

  Date: 03/18/2023

  Hi **********,

  We sincerely apologize for the confusion.
   
  ****************************************************************** this may not be updated yet but we already received a manifest detail from our forwarding partner. It has been confirmed that your package arrived to the ** last March 17 and Customs processing, Day 1, will happen on Monday.
   
  Once it is cleared, it will be forwarded to the delivery hub to cater the delivery to your address. Thank you.

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  

  Dear BBB and ShippingCart Team,

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I am writing to confirm that I have received my package. While I have experienced some frustration due to the delay in its delivery, I appreciate your efforts in ensuring that the package arrived safely.
  Thank you for your attention to this matter.
  

  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 11, 2022, I shipped out 4 boxes/packages as part of a consolidation via Sea and paid the amount of $28.22 USD via PayPal. The packages were sent to their ****** warehouse. The original Estimated Delivery Date was set last week, February 24, 2023. However, in a series of events that led to a massive backlog, my one last package out of the 4 hasnt been shipped by this provider. They have updated their customers about the progress of their backlog, but on the final ****+ items left, they mentioned another 88 days or more to wait.Im afraid they might have lost my package or something, and all we receive from their customer service is a canned response. I want to expedite the shipping for this package (TLFE-****-3YC6) OR for them to refund this entire package if they can't send it to me (worth $129). I have no news about this package left since the tracking number doesn't work I dont even know when those 3 packages will really arrive next month (I can only hope). I know a lot of customers have already emailed you about this and I was surprised that their issues got resolve after writing this kind of complaint. I, too, would like to resolve it so I am writing to your humble office to help me with my concern.

  Business Response

  Date: 03/01/2023

  Hi, BBB team and *****.
  
  We sincerely apologize for the delay in shipping the package with the tracking number: ****-****-3YC6.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
  
  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/24/2023 $56.91 They committed to deliver the items on the specified date which is February 12, 2023.Slow shipping of item beyond SLA.They don't have much update Transaction Number: ********

  Business Response

  Date: 03/01/2023

  Hi, BBB team and Druce.
  
  We sincerely apologize for the delay in shipping the packages with the tracking numbers: KS0A-79VB-UX8E and NWS3-89K2-0VU4.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipments. We hope we can get feedback from him soon.
  
  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team
   

  Customer Answer

  Date: 03/02/2023

   
  **mplaint: 19510730
  
  I am rejecting this response because: there's no movement yet as of now. I'm not sure on how long they will be able to deliver my packages.
  
  Sincerely,
  
  Druce **

  Business Response

  Date: 03/10/2023

  Hi BBB team and Druce,
  

  We're very sorry for the lack of movement and delay in the delivery of --

  KS0A-79VB-UX8E (Sea)
  NWS3-89K2-0VU4 (Air) 
  
  We've flagged these 2 tracking numbers with our ** Warehouse team again as an urgent shipment, but they are still affected by our severe backlog in ********. Rest assured that they are not lost or missing. 
  
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.
  
  

  Best regards,
  
  ShippingCart team
  
  

  Customer Answer

  Date: 03/16/2023

   
  **mplaint: 19510730
  
  I am rejecting this response because: my shipments are still in process and no movement as of now. one of my shipment was supposed to be delivered last January 3. the other one on Feb 12. I also have a lot of shipment from SEA that was supposed to be delivered by end of February. I'm hoping they could compensate the shipping fee as well as deliver my shipment as soon as possible.
  
  Sincerely,
  
  Druce **

  Business Response

  Date: 03/26/2023

  Hi again, Druce.

  We are following up with our US warehouse team with regard to the picking and packing of your items in KS0A-79VB-UX8E and NWS3-89K2-0VU4.

  Our CS Manager also intervenes to get this matter resolved ASAP. We are closely coordinating with our team and won't stop asking for updates until your packages have been endorsed to our forwarding partner.

  We have issued a 50% shipping fee refund amounting to $39.21 for the transaction as compensation due to delay and inconvenience. The refund reference is V3GB77ZNZG697F32 and the refunded amount will appear on your next credit card billing statement.
   
  We will also update you in email ticket 606398 on the status of your packages.

   

  Best regards,

  ShippingCart team

   

   

  Customer Answer

  Date: 04/02/2023

   
  **mplaint: 19510730
  
  I am rejecting this response because: Some of my packages still not shipped. Then they still shipped it via sea. Some if it will be delayed for another 2 months. Only 50% refund. Not enough.
  
  Sincerely,
  
  Druce **

  Business Response

  Date: 04/10/2023

  Hi again, Druce.

  We understand where you are coming from. 

  Another 50% shipping fee refund of $42.57 has been issued to your credit card. Here's the refund reference number: GGKCLPKZLRN4Q4C2 and the refunded amount will appear on your next credit card billing statement.
   
  Once again, our heartfelt apologies for the delays and inconvenience this has caused. Moving forward, we are committed to bringing back the level of service that you've always expected from us.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19510730
  
  I am rejecting this response because: there are still 4 packages to be shipped from your end. I'm okay with the refund but some of my packages are still on your end. Kindly help ship it via Air as it is already long overdue. 

   

  Thank you.
  
  Sincerely,
  
  Druce Co

  Business Response

  Date: 04/19/2023

  Hi Druce,

  We completely understand where you are coming from. Here are the updates on your pending shipments:

  KS0A-79VB-UX8E - we can confirm that the package is now in transit to the ** and you may track the shipment here -- ***********************************************************
  ETA of the package to ** is on or before June 06, 2023.

  NWS3-89K2-0VU4 - You were able to claim the package last April 13 and we're glad to know that you already received the package.

  We apologize for the problems this has caused you.
  
  

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19510730
  
  I am rejecting this response because: I still have 4 pending shipments from your end. Can you check? as these four are the only ones remaining still on preparing for shipment. Can you fast track this and ship it via AIR?

   

  NWX0-FYE6-8HB3 - EST date was January 3, 2023

  W5B8-VP7E-3TCG - ETA was February 27, 2023

  NJW7-0DQP-HLRC - ETA was February 27, 2023

  F4RT-QSEX-A7P1 ETA was February 27, 2023
  
  Sincerely,
  
  Druce Co

  Business Response

  Date: 04/26/2023

  Hi Druce,

  Here are the updates on your shipments:

  NWX0-FYE6-8HB3 and W5B8-VP7E-3TCG: Our CS Manager called the attention of our US Warehouse team again to expedite the shipping of your items. We're looking forward to getting a response from the team soon. Thank you.
   
  NJW7-0DQP-HLRC - the item has been picked from the storage bin as of April 25 PST and is ready for packing. Once the item is packed, the package will soon be endorsed to the forwarding partner for shipping and its status will be updated to 'On Its Way.'
  
  F4RT-QSEX-A7P1 - the item has been picked from the storage bin as of April 25 PST and is ready for packing. Once the item is packed, the package will soon be endorsed to the forwarding partner for shipping and its status will be updated to 'On Its Way.'
  

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19510730
  
  I am rejecting this response because: some of my packages are not yet shipped. Thanks for your response. I still have two packages in packed and will be handed over to our forwarding partner for about a month and half.

  please see below.

  NKB9-4R8Y-D7QX

  KP4Y-1HTD-CJGZ

  
  Sincerely,
  
  Druce Co

  Business Response

  Date: 05/05/2023

  Hi BBB team and Druce,

  NKB9-4R8Y-D7QX and KP4Y-1HTD-CJGZ - Our forwarding partner confirmed that they are still waiting for an available container for our sea cargo shipments. The tracking history for your packages will update automatically once the vessel arrives and clears Customs processing.
  
  We sincerely apologize for the inconvenience this has caused and we truly appreciate your continued patience and understanding.
  

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 19510730
  
  I am rejecting this response because:still some of my shipments are still pending as of now. Will change the response once shipments are all in ports and on the way.

   

  Thanks for the timely update shippingcart. Hoping my other shipments will be shipped as soon as possible. as these shipments are long overdue. If you can ship it via air it will be much appreciated.
  
  Sincerely,
  
  Druce Co

  Business Response

  Date: 05/12/2023

  Hi Druce,

  We do appreciate your patience.

  Our US Warehouse team has confirmed that they found an available container and be able to load all pending sea cargo shipments on Monday-Tuesday PST. Once your pending sea packages are loaded, we will just wait for the manifest details from the forwarding partner to know the *** of the packages to the PH. 

  
  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 19510730
  
  I am rejecting this response because:there's one package still on your end. Supposed to arrive by February 27. But still shipment is packed and will be handed over to our forwarding partner. can this be shipped through air now? KP4Y-1HTD-CJGZ this will take another 2 and half months if it will be shipped via SEA.

   

  Thanks.
  
  Sincerely,
  
  Druce Co

  Business Response

  Date: 05/24/2023

  Hi Druce,

  For KP4Y-1HTD-CJGZ, here's the updated status of the package - 7/04/2023 ESTIMATED VESSEL ARRIVAL / ****** MICP

  We are expediting this upon arrival and our team is always in close coordination with our on-ground operations. We thank you for your continued patience and understanding.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 05/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Druce **

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item paid for on Dec 16,2022 and promised date of arrival was on January 3,2023. Ive been emailing them weekly but they still dont want to say where and when I can expect my item. *** asked for a refund repeatedly but I am being ignored.

  Business Response

  Date: 03/01/2023

  Hi, BBB team and Diorelle,

  We sincerely apologize for the delay in shipping the packages with the tracking numbers: 9FNC-EA0H-VX4M, 1NQF-DWTH-J365 and MWZB-95U4-DEKX.

  We have relayed the order details to our US Warehouse Ops head to possibly speed up the shipments. We hope we can get feedback from him soon.

  And we issued full shipping fee refund for transaction number: 6665593 with refund reference: BSL5T464RDCNXPB2 and a 50% shipping fee refund for transaction number: 134732 (amounting to $14.95)- the refund reference is NF7NFSDW47V3J4C2. The refunded amounts will appear on your credit card's next billing statement.

  Thank you for your patience and understanding.
  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19510358
  
  I am rejecting this response because:
  Only 2 shipments out of three have been addressed and also I want photographic proof that my items are still in the warehouse because Ive been emailing back and forth for over a month now and they cant seem to find the items. Its supposedly been with them since nov but until now they havent shipped them out. Meanwhile, people who checked out items in January already got their package. If they cant provide proof and ship them out immediately then I want a refund. Their promised date of delivery was JANUARY 3. Its been 57 days since. 

  Sincerely,
  
  Diorelle Sy

  Business Response

  Date: 03/09/2023

  Hi BBB team and Diorelle,

  We completely understand your situation. Here are the updates on your shipments:

  
  9FNC-EA0H-VX4M has an assigned LBC tracking number: 1189465124 - The package is estimated to arrive to PH on April 28, 2023
  1NQF-DWTH-J365 has an assigned LBC tracking number: 1189471043 - The package is estimated to arrive to PH on April 28, 2023
  MWZB-95U4-DEKX - We're very sorry for the lack of movement and delay in the delivery. We've flagged this again with our US Warehouse team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing. 
  
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.

  
  
  Best regards,

  
  ShippingCart team

   

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19510358
  
  I am rejecting this response because: I have repeatedly asked for a refund for the item and shipping since its been over 3 months since theyve accepted the item and up till now its still missing/undelivered. I paid for air shipping and it was supposed to arrive on January 3. Its been 70 days since. At this point, I assume this company is committing fraud or even theft. They took my money for the shipping and kept my item as well for their own gain. 

  
  Sincerely,
  
  Diorelle Sy

  Business Response

  Date: 03/26/2023

  Hi ********,

  We understand how you feel about this matter.

  To give you an update on the 3rd tracking number: MWZB-95U4-DEKX, your package is now in transit. You may track the shipment here: *********************************************************** The package is estimated to arrive to the ** on March 28, 2023.  We are expediting this upon arrival and our team is already in close coordination with our on-ground operations.

  Once again, our heartfelt apologies for the delay inconvenience this has caused. Moving forward, we are committed to bringing back the level of service that you've always expected from us.

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: February 9, 2023. Supposed date of deliver: February 28, 2023.Shipping Cart, ******** promised to ship & deliver my packages on time, yet until now after a month later i havent seen any movements. Do not believe them when they say they have tagged my parcel as prio 1 cos its not true. They cant even reply properly to emails, they only send the usual template response. My items are perishable ********* have a deadline to follow for my 2nd parcel but im sure that will be delayed as well. I send them emails DAILY & they only send the usual lazy response. Those 2 packages are very valuable, this has caused me so much problems already. How is this fair? My shipping cart account # is *********. Order # for both items are *******************************

  Business Response

  Date: 02/28/2023

  Hi, BBB team and Verity.
  
  We sincerely apologize for the delay in shipping the packages with the tracking numbers XP10-58FW-32ZR and D37X-SC9E-Q4M6.
  
  We have relayed the order details to our US Warehouse Ops head to possibly speed up the shipments. We hope we can get feedback from him soon.
  
  Thank you for your patience and understanding.

  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19510308
  
  I am rejecting this response because:This is the same response ive been receiving from your company for almost a month now and until now nothing is happening. I expect to see movements from my 2 packages in less than 5 days.
  
  Sincerely,
  
  Verity Sia

  Business Response

  Date: 03/10/2023

  Hi BBB team and Verity,

  Good day to you.

  We have sent an update to the email ticket number 594891 and here's a copy of our email --

  Hi Verity,
   
  We're very sorry for the lack of movement and delay in the delivery of your two packages.
   
  XP10-58FW-32ZR - We have relayed the order details to our US Warehouse Ops head to speed up the shipment of the item. We will send you an update once we have new details.
   
  D37X-SC9E-Q4M6 - The item has been picked from the storage bin as of March 9 PST and is ready for packing. Once the item is packed, the package will soon be endorsed to the *** team for shipping and its status will be updated to 'in transit.'
   
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.

   

  Best regards,
  

  
  ShippingCart team
  
   

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, i demand a FULL refund for the shipping that i paid for for transaction # XP10-58FW-32ZR since that was supposed to be delivered last February 28.
  
  Sincerely,
  
  Verity Sia

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 3 2023 196 usd They committed to send the package by March 2. According to their website/app, the status of the package is preparing to ship. The current date is Feb 28.Their service has been slow and a disappointment these past few months.

  Business Response

  Date: 02/28/2023

  Hi, BBB team and Kenjo.
  
  We sincerely apologize for the delay in shipping the package with the tracking number: ****-VL02-HR61.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
  
  Thank you for your patience and understanding.

  
  Best regards,
  
  ShippingCart Team
   

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello everyone, I would like to get a new update on our parcel SRC9-NKEQ-U6ZW and why haven't they forwarded it to lbc and the tracking number they gave to lbc can't be tracked, I would like to get my parcel from March 5 because it is very important for me to use it in my work as a ***************. ** has already done a lot of damage to their customers. I hope they can facilitate the shipment of the parcel and I hope you can help me speed up my parcel, thank you.

  Business Response

  Date: 02/28/2023

  Hi BBB team and Mark,

  We're still waiting for the manifest details from the *** US team for the package with tracking number: of SRC9-NKEQ-U6ZW and has an assigned *** tracking number: 1189439050.

  Kindly be informed that our US Warehouse team wasn't able to go to work for Feb 23 and 24 PST shifts due to severe weather conditions in their area. ****** warehouse also did not open for Saturday and Sunday PST to cover Thursday and Friday shifts.
  
  You can refer to these links to see the reports:
  ***********************************************************************************
  *******************************************
  
  
  Their operations just resumed earlier - for Feb 27 PST shift and we're hoping to receive the manifest details ASAP to know the *** of the package to the *** Thank you.

   

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:02/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipping transferred from Hayward to ******** sometime Last quarter of 2022. Since then, our shipments/parcels were delayed bein uploaded to our cart. Before, they are taking pictures of the parcels so we can confirm that was received is indeed the item we bought online but now, they stopped opening the parcels which we didnt have any choice but to agree. Now the delayed shipment again. I have one shipment checked-out last February 2, 2023 and still preparing for shipment until today, February 26. The tracking number is N2R4-MPH7-T1GS. I have sent numerous emails begging for them ship my items as there are items bought last december from Amazon that might expire soon. I have 6 tota lparcels consolidated to this shipment. Please help.Hoping for a positive response.Sincerely,*******************************

  Business Response

  Date: 02/26/2023

  Hi, BBB team and ************************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: N2R4-MPH7-T1GS.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. 
  
  Kindly be informed that our US Warehouse team wasn't able to go to work for Feb 23 and ************************************************* their area.
   
  You can refer to these links to see the reports:
  *******************************************
  *********************************************************************************************
  *********************************************************************************************
  
  Their operations will resume once the weather gets better. We're hoping for it so they can work on our requests and give us an update specifically on the status of your pending shipment. 
  
  Thank you for your patience and understanding.
  

  
  Best regards,

  
  ShippingCart Team

  
   

• Initial Complaint

  Date:02/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon payment to ShippingCart for shipment via air of my item on 12/16/2022 amounting to $32.95, the status has been "Preparing for Shipment" with an estimated delivery date of 1/4/2023. There has since been no movement nor update to the status of the item as of today, 2/25/2023. It has been more than 2 months since the date of the transaction, and almost two months after the estimated delivery.This item has a return / replace warranty of 30-days from purchase, and it is now way beyond the date even as the item has yet to be delivered.ShippingCart has failed to deliver on their commitments around delivery, and has also not provided reasonable updates as to the status of my order. The only response provided has been on challenges and delays at their ****** warehouse, with no indication of when they can commit to delivering the item.I will be on a trip early March where I will be needing this item that I have been expecting them to deliver within a reasonable timeline. I am demanding for a refund of shipment costs paid to ShippingCart, although I am willing to waive this if ShippingCart can guarantee safe delivery of the item within this month, February 2023. If they cannot delivery this by March 6, more than 2 months after their estimated delivery and a few days before my trip, I would like to be compensated for the value of the item amounting to $899.

  Business Response

  Date: 02/26/2023

  Hi, BBB team and ****************************
  
  
  We sincerely apologize for the delay in shipping the package with the tracking number: TF3E-XN06-7KHD.
  
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment.
  
  
  We also refunded your shipping fee amounting to $32.95 due to the delay and inconvenience and here's the refund reference number: RP2HNPFFQFRFX632. The refunded amount will appear on your credit card's next billing statement and please refer to the attached file for a copy of Refund letter.
  
  
  Please be informed that our US Warehouse team wasn't able to go to work for Feb 23 and 24 PST shifts due to severe weather conditions in their area. ****** warehouse also did not open for Saturday and Sunday PST to cover Thursday and Fridays shifts.
  
  You can refer to these links to see the reports:
  ***********************************************************************************
  *******************************************
  
  Their operations will resume once the weather gets better. We're hoping for it so they can work on our requests and give us an update specifically on the status of your pending shipment.
  
  
  Thank you for your patience and understanding.
  
  
  Best regards,
  
  
  ShippingCart Team
  

   

  Customer Answer

  Date: 02/26/2023

   
  Complaint: 19498329
  
  I am rejecting this response because:

  The delivery of this item on or before March 6 is more important to me than the refund. In fact, I am willing to forego the refund in favor of a commitment to deliver the item within that timeline. Beyond that, I will hope to accept not only the refund, but compensation for the value of the item amounting to $899.

  
  
  Sincerely,
  
  *************************** Africa

  Business Response

  Date: 03/04/2023

  Hi BBB team and ***************************,

  We apologize for providing late updates.

  As of the moment, we haven't received any feedback from our US Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of your package.

  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19498329
  
  I am rejecting this response because:

  This response provides no useful information, no update on any progress even past the original estimated delivery date which was 2 months ago, and no tangible assurances or commitment to deliver within a new and specific timeline.

  ShippingCart attempted to provide updates on their backlog depletion previously with an estimated rate of processing that would seem to indicate when seemingly eligible items would be delivered. They have neither confirmed whether specific orders are part of this backlog, nor have they been able to process at or even near the estimated rate of depletion, and at the end they even completely abandoned this approach to provide another non-committal message that is even more vague.

  I transacted with ShippingCart with the reasonable assumption that the value of my purchased item and along with the cost of the delivery fee via air would be fully realized for a trip in March, more than 2 months after the original estimated delivery date and almost 3 months after I transacted with ShippingCart. That trip begins tomorrow, and the item is not with me. At this point, whether ShippingCart still delivers the item or not, its time-sensitive value has been missed. As such, I would like to be compensated for the value of the item at USD 899.

  
  Sincerely,
  
  *************************** Africa

  Business Response

  Date: 03/18/2023

  Hi ****,

  We completely understand where you are coming from.
  
  TF3E-XN06-7KHD -  We are following up with our US warehouse team with regard to the picking and packing of your item.
  
  Our CS Manager is also intervening to get this matter resolved ASAP. We are closely coordinating with our US Warehouse Ops head and we won't stop asking for updates from the team until your package has been endorsed to our forwarding partner. We will send an update in email ticket 596325 once we have received new details.

  
  Best regards,
  
  ShippingCart team