Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Good Day.My complaint is regarding the delayed shipment of my items for which some are expected to be delivered on January 6, January 20, February 8 and February 16.If possible, I want my items to be delivered as soon as possible as their expected delivery is already passed due.Below are the details of my transactions with uploaded screenshot from their website.Transaction #- ******** Date of Transaction - 12/17/2022Expected Delivery Date - 1/6/2023 Transaction #- 41965049Date of Transaction - 12/31/2022Expected Delivery Date - 1/20/2023 Transaction #- 32124488Date of Transaction - 1/19/2023Expected Delivery Date - 2/8/2023 Transaction #- 454851Date of Transaction - 1/27/2023Expected Delivery Date - 2/16/2023 Thanks,**** *******************

  Business Response

  Date: 02/26/2023

  Hi, BBB team and ******************
  
  We sincerely apologize for the delay in shipping the packages with the following transaction numbers with their respective tracking numbers:
  
  Transaction # ********
  LXFD-4RAW-85PZ
  
  Transaction # ********
  L6MN-UDP1-7AYC
  
  Transaction # ********
  732L-SHYQ-G9VA
  5Y7Z-SPD2-UV4Q
  
  Transaction # ******
  72QW-BPXN-H3GF
  
  We have relayed the order details to our US Warehouse Ops head to possibly speed up the shipments.
  
  Kindly be informed that our US Warehouse team wasn't able to go to work for Feb 23 and 24 PST shifts due to severe weather conditions in their area.
   
  You can refer to these links to see the reports:
  *******************************************
  *********************************************************************************************
  *********************************************************************************************
  
  Their operations will resume once the weather gets better. We're hoping for it so they can work on our requests and give us an update specifically on the status of your pending shipments. 
  
  Thank you for your patience and understanding.
  

  
  Best regards,
  
  ShippingCart Team
  
  

  Customer Answer

  Date: 02/27/2023

  
  Complaint: 19497004
  
  I am rejecting this response because:
  

  I have check the given tracking number and the the latest update was 'Pending Pick-up'.

  And this was from Dec 17, Dec 31 and Jan 19. If the reason was for the delayed was the storm last week this could have been already processed from the said dates.

  I believe the given tracking number was just a place holder for my items and no further progress was made in the previous months.
  

  I want  real resolution from this with the updates on my package to be picked up from their warehouse.

  
  Transaction # ********
  LXFD-4RAW-85PZ  
  latest update: Dec 17, 2022 - Pending Pick-up
  

  Transaction # ********
  L6MN-UDP1-7AYC
  latest update: Jan 19, 2023 - Pending Pick-up
  
  Transaction # ********
  732L-SHYQ-G9VA
  latest update: Dec 31, 2022 - Pending Pick-up
  
  5Y7Z-SPD2-UV4Q
  latest update: No information about the package
  
  Transaction # ******
  72QW-BPXN-H3GF
  latest update: Jan 19, 2023 - Pending Pick-up
  
  Sincerely,
  
  **** *******************

  Business Response

  Date: 03/09/2023

  Hi BBB team and *****************,
  
  LXFD-4RAW-85PZ - the package is now in transit and has an assigned *** tracking number: 1189491001
  L6MN-UDP1-7AYC - the package is now in transit and has an assigned *** tracking number: 1189487977
  5Y7Z-SPD2-UV4Q - the package is now in transit and has an assigned *** tracking number:  1189498596
  
  We are waiting for the manifest details from the *** US team to know the *** of the packages to the *** Their status will soon update once there's a movement in the shipment.
  
  And for 732L-SHYQ-G9VA and 72QW-BPXN-H3GF - we've flagged these with the team as an urgent shipment, but they are still affected by our severe backlog in ********. Rest assured that they are not lost or missing. 
  
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.
  
  
  
  Best regards,
  
  ShippingCart team
  
  

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19497004
  
  I am rejecting this response because:
  

  First and foremost I would like to thanks shipping cart for expediting my packages.

  I have received 2 out of the 5 packages mentioned and will received another 2 of the packages, totaling 4 of the packages received.

  I would like to follow up the last package with transaction ******** as this has not been packed and handled and this was from last December 31, 2022.

  I will accept and response one I have seen movement on my last package.

  
  Sincerely,
  
  **** *******************

• Initial Complaint

  Date:02/25/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of ********************** (**************************************). My Shipping Cart account number for the ** is Account No. *********. They are located ****** ******************************************************************* Complaint is this: I bought several items online in the last quarter of 2022 and the 1st quarter of 2023 from the JCrew website in the US.By January 12, 2023, I had determined based on the notifications of arrivals in theuir warehouse as well as notices from J Crew that all my items had already arrived at the warehouse. On that date, I paid Shipping Cart to already ship them to my address in *********** by sea. I paid over *********************************************************** an Estimated Delivery Date of March 28, 2023.As this isn't my 1st time doing business with them, I know that normally, after payment, they would send me notices and progress reports about the shipment. For one whole month--from January 12 to February 12 I onlysaw that my packages were marked "Preparing for Shipment." By February 11, I was worried that they would not make the March 28 delivery, I wrote their customer service. At that time, they then altered my shipment---they split it into 2 boxes instead of a single shipment and marked one box as "On Its Way" and that it had been packed and is waiting to be turned over to the forwarding company. The other box remained marked as Preparing for shipment.I wrote Shipping Cart to insist that both boxes already be shipped out since both boxes were already there and there was no reason why one box was left behind. That matter has remained unaddressed.Apart from these, I have fresh orders also from J Crew purchased February 2023 and only 2 of them have been processed by their warehouse, with one more on the way from the merchant and another already at the warehouse according to the merchant but which Shipping Cart has not formally added to my cart/account.

  Business Response

  Date: 02/28/2023

  Hi BBB team and RG,

  We have sent you an update today in the email tickets with us.

  Your feedback and comments have been noted. We're still waiting for an update coming from our ** Warehouse Ops head regarding your pending concerns. For courier tracking number: **************************, it hasn't arrived at ********** warehouse yet. You can monitor its status here: ************************************************************************************
   
  We will send you an update once we receive new details from our US Warehouse team.

   

  Best regards,

  ShippingCart Team

   

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19496219
  
  I am rejecting this response because:the response is a standard template response that Shipping Cart sends its customers. It is another way of saying I should wait some more and longer than I already have instead of them taking more proactive steps to resolve the issue. I am still holding Shipping Cart to its original delivery date of March 28. This complaint was filed because it was obvious they wouldn't be able to deliver by sea which was what I paid for. While they refunded the payment, I will not drop this complaint till I have all my packages that are the subject of the complaint. To wit, I am insisting delivery by March 28 by all means necessary on Shipping Cart's end, including air cargo so they can meet their deadline. They have done it for other customers so there is no reason it cannot be done for me. I also insist that Shipping Cart hire as many workers as is necessary for them to clear their backlog of shipments for their customers. I will inform BBB if they make their delivery on Match 28. If they fail, we proceed with the next step in this complaint.
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 03/10/2023

  Hi BBB team and RG,

  Good day.

  We've sent an update on email ticket number 592752 on the status of your shipments. Here's a copy of our email:

  Hi RG, 

  Thank you for patiently waiting.
   
  This is to give you an update on the status of your shipments:
  
  04RV-81X5-6DCB - We're very sorry for the lack of movement and delay in the delivery of the package. We've flagged this again with our US Warehouse team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing.
   
  9XAL-JE0B-2STQ with an assigned *** tracking number ********** - We are still waiting for the manifest details from the *** US team to know the *** of the package to the PH. 
   
  4PZC-W915-YAGL - We have relayed the order details to our US Warehouse team to expedite the shipment.
   
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19496219
  
  I am rejecting this response because:

  Nothing in the response they gave addresses the problem. At the end of the day, they are unable to give me up to date information about the status of my packages, and they have no exhausted all possible options to ensure delivery on the dates they committed.

   

  I would only be satisfied and would mark this complaint solved if and only if ALL Packages pending with the Business have been safely delivered to me.

  Failing that, I demand they they exhaust all possible means to ensure quick and on time delivery of all items--including air lifting packages at their cost.

  I also demand that they exhaust all means to give me upto date tracking information.

  Based on their answers, it is obvious that our point of contact does not have information or control on the matter at hand.

  Our point of contact cannot give us information about where the packages are, if they are actually moving, why they aren't moving, and a time table on when there will be progress. Which clues us in, that they cannot deliver the service.

  Simply put, no exact, up to date, credible information means--they don't know what happened to my package. 

  I want to put it on record that I checked the tracking number for the package they said has been given to a 3rd party forwarder and that same 3rd part forwarder--LBC--wrote to me to say that no such package with that tracking number exists.

  We are being lied to, so this response is rejected.

  There is only one solution and one acceptable outcome--ensure timely delivery on March 28 and June ****or airlift the packages at your cost immediately, or, if they really cannot ship the packages anymore--reimburse me the full value of the packages at 729.69 USD.

   

  I reiterate--please meet your March 28 and June 3 delivery dates.

   

   

  
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 03/26/2023

  Hi RG,

  Thank you for patiently waiting.

  In email ticket # 592752, we sent you an update today:

  We are waiting for the manifest details from the forwarding partner to know the *** of the 3 packages to the *** We will update you as soon as we have it.
   
  And your item in 04RV-81X5-6DCB is not lost or missing. This has also been prioritized with our US Warehouse team and we will provide feedback once they responded. Thank you again.

   

  Best regards,

  ShippingCart team
   

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19496219
  
  I am rejecting this response because:

   

  The thing is you have ****ed 3 boxes as On The Way but you do not even have information if these have in fact left the port on a ship from the ** to ***************. The Boxes Marked On The Way also say these have just been packed and waiting to be handed over to the forwarding partner. So they're not really on the way. They're just packed but still stuck. If you **** an item as On The Way they better be on a ship that is already sailing.
  
  
  
  

   

  
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 04/10/2023

  Hi again, RG.

  We responded to email ticket # 592752 with these updates:

  Thank you for your patience and your comment has been noted. 
   
  We received an update that your package in MA9F-WZDS-KTEU is estimated to arrive on April 11. We are expediting this upon arrival and our team is already in close coordination with our on-ground operations.
   
  9XAL-JE0B-2STQ - We're waiting for an update from our team when they come in on their Monday PST shift. We will send you an update once we have new details.
   
  04RV-81X5-6DCB - We're waiting for an update from our team when they come in on their Monday PST shift. We will send you an update once we have new details.

   

  We will keep you posted on this.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19496219
  
  I am rejecting this response because:

   

  To Summarize our recent email exchanges:
  
  
  
  
  
  
  March 8 Email: SC said it has an assigned *** Tracking number and that they are awaiting manifest details from ******.
  March 10 Email: ** repeated that it  has an assigned *** Tracking number  and that they are awaiting manifest details from ******.
  April 12 Email: ** said feed back from Warehouse team  is it may have gone unmanifested  and if the package is still not shipped by the end of this month, a refund of the items involved maybe processed.
  
  
  
  
  
  
  Unless you can answer these questions there are only 3 possible conclusions here:
  
  
  1- the package is still buried in  backlogs in either SC or *** Express warehouse
  2-the package has been mistakenly shipped elsewhere
  3-the package has been stolen by one of your personnel who took an interest in the items.
  
  
  While I would appreciate the refund, I must also emphasize that the items in this package are no longer available so even with the refund--the damage would have been done if the package isn't sent to me.
  
  
  Right now and until May 9--which is when my most recent package is expected to arrive--I want you to devote personnel to track these packages. They shouldn't be hard to spot. They are wrapped in JCrew Packages. Please look at the attached screenshots.
  
  
  I will not let this go easily with a mere refund. I want you to show me all the exact communication from your teams in ****** and *** Express regarding this particular package. This is my right as a customer and your obligation.
  
  
  I also would like you to issue an updated advisory to your customers on the status of your backlog depletion: Your last update was March 21. We need updates to manage expectations: How Many items are in your backlog? What percentage of your backlog have you cleared? When do you expect to clear the backlog at this rate? Your March 21 advisory said you gave us all an assurance that our items are not lost. See Attached Screenshot. and now you're telling me my package is unmanifested? Unmanifested sounds like lost if you cannot track it. It may as well be lost because you could have shipped it out by now, or at the very least you can show me proof that it has been sent out or that you still have it. I need you to show me proof it has been sent out or that you still have the packages.
  
  
  Please forward this email to your supervisors and highest of management. You should not take "unmanifested" or lost packages lightly and dismiss it with an offer of a refund. Show these to all of your ****** Staff and *** Express Staff As well.
  
  
  I checked the alternate tracking numbers you gave me on the *** Express website. According to the *** Express Website, 1 package is marked "Shipment is still at the origin port pending vessel's schedule of departure. We will provide you with an update soon."
  
  
  Meanwhile, the same *** Express website  marked another package: "We didn't find any records."
  
  
  
  OBSERVATION: CLEARLY*** HAS one package because it can provide tracking information while it cannot provide tracking information for another so it is a safe assumption that they do not have it.
  
  
  QUESTION: Why did you tell me on February 24 that it is in Transit? Why did you tell me it has an *** Tracking # when they do not have any records of it? Is the *** Tracking # even authentic?  Is it possible for *** to give a tracking number to a package which you said is unmanifested? and Again, where is this package now? 
  
  
  Because the safest assumption is since *** cannot track it, the package is still with yousince February 11 according to your own website.  
  
  
  If I was just in the ****** area I would already be insisting on personally going through your backlog to locate my "unmanifested" packages myself. 
  
  
  It would be easyjust get all the packages in JCrew boxes or packaging. From that pile, you can easily get the packages under my name. That's just 6.
  
  
  
  Small but meaningful gesture just to locate a package that has been entrusted to you, to show that our packages can be entrusted to you.
  
  
  Otherwise, your entire ****** Staff will be at risk of being accused of stealing packages or being incompetent to handle them.
  
  
  Besides, you should have a smaller backlog by now right? so a naked eye search of all packages should be more manageable. Because the pictures you have in your latest advisory dated March 21 should already be significantly depleted by now, right? 
  

   

  Business Response

  Date: 04/18/2023

  Hi BBB team and RG,

  In email ticket # 592752, we provided a response today about the status of the package in 9XAL-JE0B-2STQ. Here's a copy of our email:

  We're so glad to hear that your package has been located and rest assured that our Management team is already aware of this issue. 
   
  We have confirmed that the recent status of your package in 9XAL-JE0B-2STQ is:
  04/18/2023 10:58 PM - Shipment has been received at *********** CARGO DELIVERY TEAM
   
  You mentioned I am currently out of town so please release the package to the condo guardhouse for acceptance, just record the name of the guard who will receive the package. -  we will forward this to our Ops team to provide a heads-up to the delivery team. Thank you.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19496219
  
  I am rejecting this response because:
  

  There are still packages that Shipping Cart has to deliver. There is one remaining undelivered package that was due March 28. That is also overdue. There is another package due June 3 but it now experiencing port delays.

   

  I acknowledge the arrival of one package earlier this month and another package this week. I will confirm if the contents arrived in good condition after I return from overseas travel. 

  Thank you. 

   

   

  
  Sincerely,
  
  **********************************

  Business Response

  Date: 04/25/2023

  Hi BBB team and RG,

  Please refer to the attached file for a copy of our recent correspondence in email ticket # ******. Thank you.

   

  Best regards,

  ShippingCart team

  Business Response

  Date: 04/29/2023

  Hi BBB team,

  On April 28, ******* sent us a new email with this message:

  Hi ****,
  
  1. I would like to confirm if the vessel with our remaining shipment 4PZC-W915-YAGL has left as scheduled  on April 29 and what is the *** of the package if there is a new one due to the delayed schedule? What is your mitigation measure if the ship still doesn't leave by April 29?

  2. I would like to inform you of a new package I am sending to Shipping Cart for subsequent delivery to ***************. *** Tracking Tracking Number: 1Z0X89040322773760 expected May 3, 2023 at the ****** Warehouse. Consider this a vote of confidence in your improving service so make sure it is uploaded and processed within the timetable you prescribed in your March 21 advisory.
  Thank you.

  And here's our response:

  Hi RG,

  1Z0X89040322773760 - This has been noted and we will monitor it.
   
  4PZC-W915-YAGL - here's the new update on the shipment: 05/24 - Estimated vessel arrival to ****** Port

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  So far the concerns are slowly being resolved. The last of the shipments covered by the complaint is on the way. I have received the others. They have committed an ETA of June 3, 2023 for this last one. I am monitoring this so that hopefully we can close this complaint. I will inform you of the satisfactory resolution of the complaint when this happens.
  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:02/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked out this Air Cargo package from them last January 07 2023. They provided estimated delivery date January 27 2023 for Air Cargo however after multiple follow *** they always response with a template email without proper **************'s February 25 already but the status is still preparing for shipment. I want them to ship out my package within 5 days from this day or else they will refund the worth of items and the shipping fee.Tracking Number: 52UK-FMTJ-BH79 Date of Transaction: January 07, 2023 Transaction #: ******** Estimated Delivery Date: January 27 2023 Amount: $131.81

  Business Response

  Date: 02/27/2023

  Hi, BBB team and Johnfel.
  
  We sincerely apologize for the delay in shipping the package with the tracking number: 52UK-FMTJ-BH79.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment.
  
  Kindly be informed that our US Warehouse team wasn't able to go to work for Feb 23 and 24 PST shifts due to severe weather conditions in their area. ****** warehouse also did not open for Saturday and Sunday PST to cover Thursday and Friday shifts.
  
  You can refer to these links to see the reports:
  ***********************************************************************************
  *******************************************
  
  
  Their operations will resume once the weather gets better. We're hoping for it so they can work on our requests and give us an update specifically on the status of your pending shipment.
  
  
  Thank you for your patience and understanding.
  
  
  Best regards,
  
  
  ShippingCart Team

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19496074
  
  I am rejecting this response because: I checked out January 07 2023 but your excuse is there's a storm February 24? You have a lot of time to ship out I even emailed you multiple times just to follow up since January so there's no excuses. It's either you will ship out my package immediately within 5 days or refund the amount of the items and the shipping fee. You're just sending spiels like this so better take action rather than copy pasting and sending your excuses!
  
  Sincerely,
  
  **************** *******

  Business Response

  Date: 03/09/2023

  Hi BBB team and Johnfel,

  We're very sorry for the lack of movement and delay in the delivery of 52UK-FMTJ-BH79 and VZ4M-J6TR-SWAY.

  For 52UK-FMTJ-BH79, we've flagged this with the team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing. 

  And for VZ4M-J6TR-SWAY,  the item has been picked from the storage bin as of March 9 PST and is ready for packing. Once the item is packed, the package will soon be endorsed to the *** team for shipping and its status will be updated to 'in transit.'
  

  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction with them is January 09, 2023 Amount I paid them was $37.83 for the shipping fee They committed to deliver the item by January 29, 2023 I've been waiting for almost 2 months and still not getting any updates on my items. They just keep telling me my item is not lost but how the h*** did they know that? But wasn't able to ship it and prepare it for shipment. 2 months with the same status as the time I paid it. They kept telling and give another update that total process of the item is 47 days but it's total of 47 and counting. :(What I have the most, others was shipped already but they just paid their item just this February 2023. And that is so unfair!I keep sending emails but they just keep on sending generic emails/templated.Transaction number: ******** Tracking number: CUSD-51FV-GJL6 I want my item to be delivered ASAP. I will upload proof, please attachment.

  Business Response

  Date: 02/25/2023

  Hi, BBB team and ********************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: CUSD-51FV-GJL6.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. 
  
  Kindly be informed that our US Warehouse team wasn't able to go to work for Feb 23 and ************************************************* their area.
   
  You can refer to these links to see the reports:
  *******************************************
  *********************************************************************************************
  *********************************************************************************************
  
  Their operations will resume once the weather gets better. We're hoping for it so they can work on our requests and give us an update specifically on the status of your pending shipment. We also sent a new advisory to our customers last February 23 regarding the update on Outbound processing. Here's the direct link that you can visit: ************************************************************************

  Thank you for your patience and understanding.
  
  Best regards,

  
  ShippingCart Team
  
  

  Customer Answer

  Date: 02/25/2023

   
  Complaint: 19491948
  
  I am rejecting this response because: Weather is an acceptable reason as of the moment but they don't have any information and proper action to my complaints. 

  What I want is that my parcel be shipped ASAP. 

   

  I want tracking number and proof of movements of the item, not just an invisory which we all know that 47 passed already since I checkout my items. 

  
  
  Sincerely,
  
  ******************************

  Business Response

  Date: 03/04/2023

  Hi again, ********************

  We apologize to keep you waiting.

  As of the moment, we haven't received any feedback from our ** Warehouse Ops head yet but rest assured we won't stop asking him for updates on the exact whereabouts of your package. 

  Thank you. 

   

  Best regards,
  
  ShippingCart Team

   

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: Transaction Date: 12/17/2022 Value of the item : USD ****** Amount paid for shipment : USD ***** Estimated Delivery Date: 01/06/2023 Dear Sir/Madam,On 17th of December 2022, I paid my item(1parcel) from their website for the purpose of shipment going here in ***************. The parcel has still not been delivered. They put the estimated delivery date January 6, 2023. Before this happened, usually it takes **** days delivery time from their ** warehouse going to ***********. They are not updating me for the status of my parcel. I am giving them a final opportunity to deliver the goods as soon as possible.If they could not deliver the parcel due to lost items they should refund the value of my items plus the payment for shipment going here in *************** Kindly see my attached file for references.Thank You!Regards,***************************

  Business Response

  Date: 02/25/2023

  Hi, BBB team and *******.
  
  We sincerely apologize for the delay in shipping the package with the tracking number: 2Z6T-94R5-NM7V.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We also refunded your shipping fee amounting to to your PayPal account. The refund reference number is 78J253352W492973C and the refunded amount should show on your PayPal account now.
  
  Also, kindly be informed that our US Warehouse team wasn't able to go to work for Feb 23 and 24 PST shifts due to severe weather conditions in their area.
   
  You can refer to these links to see the reports:
  *******************************************
  *********************************************************************************************
  *********************************************************************************************
  
  Their operations will resume once the weather gets better. We're hoping for it so they can work on our requests and give us an update specifically on the status of your pending shipment.
  
  Thank you for your patience and understanding.

  
  Best regards,

  
  ShippingCart Team
   

  Customer Answer

  Date: 02/25/2023

   
  Complaint: 19488718
  
  I am rejecting this response because: I haven't receive my parcel.Yes,I received their shipping fee refund but they should prioritize my parcel to ship out soon as possible, they cant even give me a clear ETA (Estimated Time of Arrival) on when i will receive the parcel. I know that some of their customers have already received their parcels which is later than my parcel. It's very unfair for me that I saw their transactions as late in the month of January. I am asking them why they are not prioritizing earlier months of November and December.
  
  

   

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My item from amazon was delivered at the shipping cart's warehouse on January 6, 2023, and it wasn't uploaded to my cart until January 13, 2023, which is when I paid for the item to be delivered to me. I paid a total amount of $15.04 and my item cost around $75 but I only put $49 on their website because it was only a replacement that I got from amazon. The shipping cart's ETA for air cargo which is what I chose for my package was 20 days, but it has been over 40 days since and the tracking of my package is still preparing for shipment. I have been emailing them nonstop and they respond with the same auto-generated response that I should be patient and my package will arrive soon. They promised to always update their advisory about their backlogs of ******+ packages since December and they did not fulfill that promise. I got tired of emailing them about it, so I resort to this. So, if they're not going to deliver it to me within 47 days which is this week, I want to get a full refund of my shipping cost and the total cost of my item for the stress and frustrations that they caused me. Account No. ********* Transaction #:******** Tracking #:FKGY-XW6A-TE45

  Business Response

  Date: 02/25/2023

  Hi, BBB team and Reanne,
  
  We sincerely apologize for the delay in shipping the package with the tracking number: FKGY-XW6A-TE45.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment.
  
  Kindly be informed that our US Warehouse team wasn't able to go to work for Feb 23 and 24 PST shifts due to severe weather conditions in their area.
   
  You can refer to these links to see the reports:
  *******************************************
  *********************************************************************************************
  *********************************************************************************************
  
  Their operations will resume once the weather gets better. We're hoping for it so they can work on our requests and give us an update specifically on the status of your pending shipment. 
  
  Thank you for your patience and understanding.
  

  
  Best regards,
  

  ShippingCart Team
  
  

  Customer Answer

  Date: 02/28/2023

  Dear BBB Team,
  I understand that the weather is not in the best conditions right now, but that is not the point of my complaint. All I am asking is for them to expedite my item or just give me a refund. They are a fraud, they failed to fulfill their responsibilities. They said that if I chose air cargo my item would arrive within 20 days, but it has been exactly 43 days. I paid for an expensive shipment just to get a cheap performance from them. I hope that after the weather gets better, if they are not going to give me a refund they should ship my item in 4 days, which is when they promised to ship it. They said in their new advisory that the new ETA for air cargo is 47 days, that is 4 days from now. If they failed to do that, I am demanding a full refund of everything. Thank you.
  Regards,
  Reanne Divine ******
  ID ********
  

  
  

  Business Response

  Date: 03/10/2023

  Hi BBB team and Reanne,

  Good day. We completely understand your situation. We've sent new information in email ticket number 595458 about the concern:
   
  This is to give an update on ********** - the package is estimated to arrive to the ** on March 12, 2023. Once it arrives, it will undergo Customs processing which would take 1-2 working days. Then, it will be forwarded to the delivery hub to cater the delivery to your address.
   
  We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:02/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date : January 24 , 2023 Amount Paid for ************ $35.17 Amount of the Items should be delivered: $600 They promised me that the Estimate Delivery Date should be 02/13/2023 I would like a Full Refund of the Amount that I payed for and the Amout of the items that should be deliver to me since the promised Delivery Date was way over 2 weeks now and they had the items for more than a month now so the items is unreturnable anymore.I have tried to contact their customer support via email numerous times for the update of the shipment but they have sent me generic answers that did not resolve the concern and they keep closing the tickets after they sent a reply.Tracking Number # G9QA-06BK-Y8VN

  Business Response

  Date: 02/25/2023

  Hi, BBB team and **********************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: G9QA-06BK-Y8VN.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. 
  
  Kindly be informed that our US Warehouse team wasn't able to go to work for Feb 23 and ************************************************* their area.
   
  You can refer to these links to see the reports:
  *******************************************
  *********************************************************************************************
  *********************************************************************************************
  
  Their operations will resume once the weather gets better. We're hoping for it so they can work on our requests and give us an update specifically on the status of your pending shipment. 
  
  Thank you for your patience and understanding.
  
  Best regards,

  
  ShippingCart Team

   

  Customer Answer

  Date: 02/25/2023

   
  Complaint: 19490080
  
  I am rejecting this response because:
  

  Dear BBB,

  
  Thank you for your response regarding my complaint against Shipping Cart. Unfortunately, the response provided by Shipping Cart is not an acceptable answer nor a resolution to my problem. I have paid the full price for the service that I did not receive. The package was already delayed for 2 weeks, and the promised delivery date was last February 13, 2023. Therefore, the weather conditions in the last few days cannot be used as an excuse for the delay.
  I firmly believe that the company has been negligent in their part, and it should not be the consumers who bear the burden of their mistakes. All I want is a full refund of the money I paid for the service and the cost of the item that I purchased. The company failed to provide their promised service, and it has caused me a significant amount of stress and wasted time trying to contact their customer service.
  I hope that this issue will be resolved promptly since I no longer want to do business with this company. I appreciate your assistance in this matter, and I am hoping for a positive resolution.

  
  Thank you.
  Sincerely

  ********************* ******

  Business Response

  Date: 03/04/2023

  Hi ********************* and BBB team,

  We are sorry for providing late updates on the status of your package.

  As of March 2 PST, the items have been picked from the storage bins and are now in the queue for packing. Once they are packed, the package will be endorsed to ******* US team for shipping.

  And we issued a 50% shipping fee refund as compensation due to delay and inconvenience. Here's the refund reference: H265JJBSZVLSK2C2. The refunded amount of $17.59 will appear on your credit card next billing statement.

  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19490080
  
  I am sorry to inform you that I reject the response provided by your company regarding the status of my shipment. It has been almost one month past the target delivery date, and despite receiving an update on March 2, there has been no movement or any further update on the status of the shipment as of March 10.
  As previously stated, I am not interested in waiting any longer for the shipment to arrive. Instead, I would like to request a refund for the full amount of my items, as well as compensation for the time and effort I have wasted in attempting to obtain information about the status of my order from your customer service team.
  My experience with your company has been extremely frustrating and disappointing, and I am eager to put this matter behind me as soon as possible. I hope that you will process my refund request promptly and without any further delay.
  Thank you for your attention to this matter.
  
  Sincerely,
  
  ********************* ******

  Business Response

  Date: 03/18/2023

  Hi *********************

  We know how you feel about this matter and we're very sorry for the inconveniences.
   
  G9QA-06BK-Y8VN - the item in TBA304919232782 has been picked from the storage bin as of March 17 PST. Once the two items are completely picked and packed, the package will soon be endorsed to the forwarding partner for shipping and its status will be updated to 'On Its Way.'
   
  We will keep you posted on email ticket ******. Thank you.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19490080
  
  I am rejecting this response because they are just using template response and I dont even want to be in business with that company anymore. All I want is for them to refund my money for the items that they have failed to deliver on the promise date.
  
  Sincerely,
  
  ********************* ******

  Business Response

  Date: 03/29/2023

  Hi BBB team and *********************,

  Once again, our heartfelt apologies for the inconvenience this has caused.

  We can confirm that the package in G9QA-06BK-Y8VN was claimed and received on March 29 MLA. You may confirm it through this link -- ***********************************************************

  Moving forward, we are committed to bringing back the level of service that you've always expected from us.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19490080
  
  I am rejecting this response because: They have failed to deliver the item on the promise delivery date and they are not even giving compensation to their customer for the very late delivery this service is unacceptable 
  
  Sincerely,
  
  ********************* ******

  Business Response

  Date: 04/06/2023

  Hi *********************,

  We understand how you feel about this matter.
   
  Aside from the full shipping fee refund, here's a 20% discount code that you can use in your next OR shipment with us. It's valid for 2 months and is for one-time use only. 
   
  MANUEL20OFF1
  Duration: 2023-04-04 to 2023-06-03
   
  Please feel free to send us a message if you have further inquiries/concerns as we are very much willing to assist you.
  

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:02/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2022, I have availed of Shipping Cart's forwarding service to send items I bought from the ** to *************** via Air Cargo. The Transaction Dates are as follows:1.VKB and *********** - December 13, 2022 - amount $277.06 Transaction # ******** 2.EKWB, ******************** December 13, 2022 amount $511.38 Transaction #******** 3.Dog Urn January 17, 2023 - $90.39 Transaction # ******** With tracking numbers:*9CP0-RFBE-LYQ2 *MFU9-QE3R-ZVNC *3YXV-CK04-MEL7 *NG9F-Y78S-5VE6 *5R1U-DCQH-XBY0 Shipping Cart said that these items will arrive here in *************** on these dates, respectively. 1.VKB and *********** - January 1, 2023 2.EKWB, ******************** - January 1, 2023 3.Dog Urn - February 6, 2023 As you can see, it is already the second half of February and these items still have not arrived. Throughout this time, I have been in contact with shipping cart and was promised that these items are still intact and would still be shipped. Unfortunately, the last 2 weeks, my communication with them have only been replied with an automated response. Checking on their webpage, they have not updated us with their situation since February 13, 2023. this has now become concerning to me since there are no updates. I also came upon a ******** page ***************************************************************************************************************************** that has the same concerns as we do. It seems that this company have stopped replying to correspondence as of late.To resolve this problem, I seek the help of your good office to find a satisfactory solution to my dilemma. Enclosed are screenshots of my transactions, value of said items, and correspondence.I look forward to your reply and assistance. Thank you very much.Thea

  Business Response

  Date: 02/24/2023

  Hi, BBB team and Thea ***************** sincerely apologize for the delay in shipping the packages with the tracking numbers: 
  5R1U-DCQH-XBY0
  MFU9-QE3R-ZVNC
  3YXV-CK04-MEL7
  NG9F-Y78S-5VE6
  9CP0-RFBE-LYQ2
  
  We have relayed the order details to our US Warehouse Ops head to possibly speed up the shipments. We hope we can get feedback from him soon.
  
  And a new advisory was sent to our customers yesterday to provide an update regarding the outbound processing status at ********** warehouse. Here's the direct link that you can visit: ************************************************************************
  
  Thank you for your patience and understanding.
  

  
  Best regards,

  
  ShippingCart Team

   

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19452421
  
  I am rejecting this response because:

  As stated in their reply and advisory, they promised to ship our packages in 47 days. My packages have been in their warehouse for more than that and I have even extended my patience because of their situation with their transfer of facilities. I refuse any other compromise and want them to ship my items immediately or else I will also file a complaint to ******** District Attorney, as the individuals who are also in the same situation as I am in with this company, are met with the same canned response and inaction.
  Sincerely,
  
  Thea ***********************

  Business Response

  Date: 03/04/2023

  Hi Thea ****** and the BBB team,

  We definitely understand where you are coming from. Its taking longer for us to pick and pack as we keep items in pallets first before storing them in bins. This procedural difference was due to the volume of incoming packages vs. our operating capacity. What has changed now is that we have successfully doubled the headcount that we previously had. We are finally meeting our target of 30 full-time employees with a stable attrition rate, which we need to stabilize ********** operations. 
  
  Since our launch, stabilizing ********** warehouse operations has been an ongoing challenge. Rebuilding a team - hiring, training, getting the right people for the different warehouse roles and retaining them has not been easy in our new location. Even with a very competitive salary offer, being surrounded by industry giants in logistics and ecommerce had a huge impact on sourcing and attrition rates of over 50% which we were not able to fully plan for.

  Rest assured that we won't stop asking our US Warehouse team for updates on the exact whereabouts of the packages.

  And to clarify with you, the 47 days apply to the items checked out starting Feb 20 onwards.

  Thank you for your patience and understanding.

  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 03/11/2023

   
  Complaint: 19452421
  
  I am rejecting this response because:

  Once again I am met with a canned response. This does not in any way solve or at least find a solution to my situation. I have been understanding with your warehouse dilemma for the last 3 months. I want my items expedited or refunded the soonest.
  
  Sincerely,
  
  Thea ***********************

  Business Response

  Date: 03/18/2023

  Hi again, Thea **************** understand how you feel about this matter.

  5R1U-DCQH-XBY0 (box 1), MFU9-QE3R-ZVNC (box 3), and 9CP0-RFBE-LYQ2 -  We are following up with our US warehouse team with regard to the picking and packing of your items.

  U2AF-0PMH-8Q3J - We are following up with our US warehouse team on the status of the package.

  We also issued shipping fee refunds for the 3 transactions as compensation due to delay and inconvenience:
  

  5R1U-DCQH-XBY0 - 50% shipping fee refund of $138.53. The refund reference number is 1C1862897K876342B. The refunded amount should appear on your PayPal account.
  X9FV-WL5H-74PE - 20% shipping fee of $102.28. The refund reference number is 8XM72663B3500950U. The refunded amount should appear on your PayPal account.
  9CP0-RFBE-LYQ2 - 50% shipping fee of $45.20. The refund reference number is TFFT6G9C9W4MMM52. The refunded amount will appear on your next credit card billing statement.

  Again, we apologize for the inconvenience this is causing you. We will update you on email ticket 603219 once we have new information.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/25/2023

   
  Complaint: 19452421
  
  I am rejecting this response because:

  I still have 2 more items that have not yet been shipped. I would like to note that everything else have been shipped and I'm awaiting for their arrival. For that, I'm thankful. But until the remaining items have been shipped, I will not consider this matter closed.
  
  Sincerely,
  
  Thea ***********************

• Initial Complaint

  Date:02/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day BBB,I would like to file a complaint regarding an unresolved transaction with Shipping Cart, a freight forwarding company that operates in ********, ******.I recently had two packages delivered to their ****** warehouse, arriving on February 3rd and 7th respectively. I had both packages consolidated to be shipped to *************** immediately and paid the air cargo fee amounting to $40.41 that previously ensured a turnaround time of 1 week. I received an email from them confirming that my package is being prepared for shipment on February 7th, but two weeks later and the package has yet to be shipped out. The package number I was given at checkout is V3BZ-2CPN-EYWM, but I have yet to receive any tracking details from their team.Today, February 23rd, I received an advisory from their team claiming that the current turnaround time for packages shipping from their ****** warehouse is 48 days. That is simply unacceptable, as I willingly paid the air cargo fee (as opposed to sea cargo) thinking that I would receive my package within at least 2 weeks and considering the fact that I've had no issues using their services in the past. The packages I delivered to Shipping Cart were time sensitive, and because of their lack of action, I was unable to use the items I purchased from the US at an important event since I did not receive them on the date I needed them.All this being said, I would like to ask for your office's assistance in having my order with them prioritized and the shipping of my package expedited. If possible, I would also like to request a refund for the air cargo fee I paid, as they were unable to ship my package within the given time period promised by choosing that option at checkout.Thank you very much, and I look forward to hearing from you soon.Best regards,**********************************

  Business Response

  Date: 02/24/2023

  Hi, BBB team and ****************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: V3BZ-2CPN-EYWM.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
  
  And a new advisory was sent to our customers yesterday to provide an update regarding the outbound processing status at ********** warehouse. Here's the direct link that you can visit: ************************************************************************
  
  Thank you for your patience and understanding.

  Best regards,

  ShippingCart Team

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19453582
  
  I am rejecting this response because:

  Shipping Cart has returned to multiple customers with this exact canned response without *************** on the issue. If I agree to such a resolution, I can guarantee that my order will remain in limbo.

  I demand that the shipment of my order be expedited and that my refund for the air cargo fee be processed immediately. I have already filed a complaint with our country's ********** of ***** and Industry, and shall my order continue to be ignored, I will have no choice but to escalate the issue to the Attorney General of the ****** ********** of ******* to have the company investigated and suspended.

  Please expect a formal letter from the aforementioned offices within the next few days.

  
  Sincerely,
  
  Krizelle *************************

  Business Response

  Date: 03/04/2023

  Hi Krizelle *** and the BBB team,

  We completely understand where you are coming from. 
   
  We already relayed the order details to our ** Warehouse Ops head to speed up the shipment of the items. We hope we can get feedback from him soon.
   
  And we issued a 50% shipping fee refund of $20.21 for transaction number 0391448 due to the delay and inconvenience. The refund reference number is ***************** and the refunded amount will appear on the PayPal account now.
   
  Thank you for your patience and understanding.

  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19453582
  
  I am rejecting this response because:

  The "resolution" provided by ShippingCart does nothing to reassure me of the status of my order, nor does it confirm that my packages are being processed to begin with.

  The first time they said that they have relayed my order details to their US Warehouse Ops head was on February 24th when they responded to my initial BBB complaint. ShippingCart has responded with the same excuse to my complaint filed with my country's ********** of ***** and Industry and *********************** on March 4th and claimed that they followed up my order on March 6th and 9th, all to no avail. It has been two weeks since they've started giving me false hopes, therefore it is safe to say that the company is a fraud.

  With this, I would like to pursue further legal action against ShippingCart. I would appreciate a response from BBB on how I can go forward with this matter.

  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipping Cart hasn't been transparent with what is currently happening with our packages. There are many customers that are still waiting for their parcels for how many months by now and at the same time they promise that the parcels will be delivered in due time but wasn't met instead. I wish that all of my parcels be expedited as soon as possible and full refund of the money I paid them. I paid this company ****** dollars for all of the 5 shipments combined. They just gave this update at the same time without giving any context and suggests instead on using their other warehouses in different countries.They shouldn't accepted and moved out of their old warehouse if they cannot handle the influx of packages coming in everyday.

  Business Response

  Date: 02/24/2023

  Hi, BBB team and *******.
  
  
  We sincerely apologize for the delay in shipping the packages with the tracking numbers: 
  NUFZ-RHV3-B6Y9
  8B5H-MNRE-GUYF
  QNAY-V9P3-7TMH
  SN6K-DY1B-HCV4
  
  We have relayed the order details to our US Warehouse Ops head to possibly speed up the shipments. We hope we can get feedback from him soon.

  In regard to your package with tracking number: ****-3G0C-Y8LM, it is now in transit to PH with an assigned LBC tracking number of 1189437457. We're just waiting for the manifest details to know the *** of the package to PH and its status will soon update once there's a movement in the shipment.

  And a new advisory was sent to our customers yesterday to provide an update regarding the outbound processing status at ********** warehouse. Here's the direct link that you can visit: *****************************************************************************;
  
  Thank you for your patience and understanding.
  
  
  Best regards,

  
  ShippingCart Team