Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent my parcel to Shipping cart to be forwarded to ***************. I have fully paid shipping cart for their services yet they have not yet delivered on their promises. My parcel has been with them since Dec 31. It's already Feb 22 and still no action. I have tried to reach their customer support but the same cookie cutter response every single time.

  Business Response

  Date: 02/24/2023

  Hi, BBB team and *********
  
  We sincerely apologize for the delay in shipping the package with the tracking number: 6WMJ-5QYU-HX3K.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
  
  And a new advisory was sent to our customers yesterday to provide an update regarding the outbound processing status at ********** warehouse. Here's the direct link that you can visit: ************************************************************************
  
  Thank you for your patience and understanding.
  
  
  Best regards,

  
  ShippingCart Team

   

  
  

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19453475
  
  I am rejecting this response because:

   

  Dear BBB, 
  
  *********** has not done any action to speed up the shipping of my parcel. No movement has been made since their reply. Please reopen case. 
  
  Thank you

   

  Regards, 

  *******************;

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/11/2023

  Hi BBB team and ****,

  We're very sorry for the lack of movement and delay in the delivery of 6WMJ-5QYU-HX3K. We've flagged this with the team again as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing. 

  And we have processed another 50% shipping fee refund amounting to $15.48 as compensation due to delay and inconvenience. Here's the 2nd refund reference: VR6T8L5L9DZWZP52 and you will see the refunded amount in your next credit card billing statement.

  We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked out and paid for my items last January 6, 2023 and the initial delivery date given to me was January 26, 2023. However, until now my package with tracking number ****-QHMB-RLF9 hasn't been shipped out yet to ***************. It's still in the "preparing for shipment" status. And whenever I try to create a ticket, they would just mark it as solved with no concrete plan of action. No one is also responding on their customer care chat even after consistent follow **** I am hoping that my package gets expedited and shipped to my home address. Thank you ??

  Business Response

  Date: 02/24/2023

  Hi, BBB team and ******************************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: ****-QHMB-RLF9.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
  
  And a new advisory was sent to our customers yesterday to provide an update regarding the outbound processing status at ********** warehouse. Here's the direct link that you can visit: ************************************************************************
  
  Thank you for your patience and understanding.
  
  
  Best regards,

  
  ShippingCart Team

  Customer Answer

  Date: 02/25/2023

   
  Complaint: 19452165
  
  I am rejecting this response because: based on their announcement, they mentioned that it will take them 47 days to ship our package. However, it has already been 49 days from the day I checked out my package and they're past their promised duration. I checked out and paid for the shipment last January 6th and it's already February 24th. I have been very patient with them. I would appreciate if they actually SHIP my package instead of referring me to a link of their announcement. Thank you so much, BBB team for your assistance. 
  
  Sincerely,
  
  ****** *****************************

  Business Response

  Date: 03/04/2023

  Hi, BBB team and ******************************

  Rest assured that we won't stop asking our ** Warehouse team for updates on the exact whereabouts of the package.

  And to clarify with you, the 47 days apply to the items checked out starting February 20 onwards.

  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

   

   

   

   

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19452165
  
  I am rejecting this response because: I checked out at January 6th and it's already March 9th and my package are still not shipped. 
  
  You keep sending the same canned message telling us that you'll coordinate my complaint to your US warehouse and it's been 2 months.

  I just want my package shipped and until now, you're not giving me any concrete resolution to this issue. I have waited for too long. This is unacceptable.

  
  Sincerely,
  
  ****** *****************************

  Business Response

  Date: 03/18/2023

  Hi *****************************,

  ****-QHMB-RLF9 - We're very sorry for the lack of movement and delay in the delivery. Our CS Manager is also intervening to get this matter resolved ASAP. We are closely coordinating with our US Warehouse Ops head and we won't stop asking for updates from the team until your package has been endorsed to ******* US team.
  
  We will send you an update in email ticket 596367.

  
  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have paid last 1/28/2023 for my item to be shipped and until now there is no update.This item was supposed to be delivered last 2/17/2023. but until now, it is stuck in the 'preparing shipment' status. I really need this item as this will be used in an event, and I have already missed one event due to the delay.Hoping that you can assist in expediting this item. Transaction #: ******** Tracking #: 0N7Z-BJ45-M69S

  Business Response

  Date: 02/23/2023

  Hi, BBB team and ************************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: 0N7Z-BJ45-M69S.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.
  

  
  Best regards,

  
  ShippingCart Team

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19446618
  
  I am rejecting this response because: SC didn't provide information on when my item will be shipped.  I really hope you ship it soon as it is past the scheduled delivery date already.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/04/2023

  Hi BBB team and Argin,

  We understand your point on this.

  As of the moment, we haven't received any feedback from our ** Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of the package. 

  Thank you for your patience and understanding.

  
  Best regards,
  
  ShippingCart Team

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19446618
  
  I am rejecting this response because: this has taken so much time yet theres still no update. Ive seen one compalinant receive their package via ******  Can you not do this on my package? Ive also seen some compalinants whose transaction date is later than mine, but they already have their package received.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/18/2023

  Hi Argin,

  We completely understand where you are coming from.

  0N7Z-BJ45-M69S - we already received a manifest detail from our forwarding partner and it was confirmed that your package arrived to the ** last March 17 *** and Customs processing, Day 1, will happen on Monday.
   
  Once it is cleared, it will be forwarded to the delivery hub to cater the delivery to your address. Thank you.

  
   
  Best regards,

  ShippingCart team
  
  

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day,I have use this freight forwarder last December. All my items were shipped at December 29, 2022. I opted for the more expensive service which is air shipping just to hasten the delivery of my packages. They gave me a date that my item will arrive in *************** and it was January 18, 2023. Days passed and the date came but the packages didn't. I waited 2 more weeks before the packages started coming one by one instead of one box full of items. The thing is their service stated that its packages will be consolidated and arrived in one bulk of box. Adding more to my frustration some of the items were still not delivered. Thats when I tried to contact them about the updates of my other packages. Which are 3 amazon tablets, memory cards, supplements and more. They just said that they will be coming in few days just a bit delayed. But upon checking my account the packages has the same status of STILL PREPARING TO SHIP. After waiting for amount nothing changed in the status!I contacted them though ******** and email but it just do same canned response that they have a bit of a delay. Their email replied was the same and one of their support closed the ticket and said the issue was resolved even there was no help done on their part. They also said say on there website that the status of the tracking of my items are considered delivered despite 4 items have PREPARING FOR SHIPMENT STATUS.First I want my items delivered as soon possible if not they cant they need to pay what spend for the item which cost around 500 dollars. And I want the refund for the shipping which is around ********************************* with the status of those items.This is the detail of the packages that has issue.Transaction Date:12/29/2022 Transaction #:19401774 From:** Warehouse Ship to:**** ***************************** 24 ******** , Poblacion *********, Pangasinan ***********, **** Estimated Delivery Date:01/18/2023

  Business Response

  Date: 02/23/2023

  Hi, BBB team and **********************
  
  We sincerely apologize for the delay in shipping the packages with the tracking numbers:
  RY5B-FEQJ-PL8X
  BT98-H2G7-6QEL
  31M5-SQXE-Y6VB
  T4DC-****-29WM
  
  We have relayed the order details to our US Warehouse Ops head to possibly speed up the shipments. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.
  
  Best regards,

  
  ShippingCart Team

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19447557
  
  I am rejecting this response because: Nothing is being done and I don't need there apologies I need my items as soon as possible. To this day all my packages are still pending and have the status of PREPARING FOR SHIPMENT.  I paid extra for there services to hasten the deliveries and yet the failed to do so. They only provided me excuses instead of solutions on how resolve the issue. I don't need sorry. I need my packages and refund for the trouble and stress they put me through.
  
  IF they are really sincere they can expedite my packages to other means like *** or ***** and refund me. They can do it and I've seen them do it to others then why cant they do it for me? I dont agree on this reject there response. They need to fix this mess that they created in the first place. THey just need to ship my items within 1 to 2 weeks and provide me a valid tracking number plus refund me for services that they didnt do.
  
  Sincerely
  
  ******************************

  Business Response

  Date: 03/04/2023

  Hi BBB team and *********************,

  We completely understand where you are coming from.

  As of the moment, we haven't received any feedback from our US Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of your packages.

  Its taking longer for us to pick and pack as we keep items in pallets first before storing them in bins. This procedural difference was due to the volume of incoming packages vs. our operating capacity. What has changed now is that we have successfully doubled the headcount that we previously had. We are finally meeting our target of 30 full-time employees with a stable attrition rate, which we need to stabilize ********** operations. 
  
  Since our launch, stabilizing ********** warehouse operations has been an ongoing challenge. Rebuilding a team - hiring, training, getting the right people for the different warehouse roles and retaining them has not been easy in our new location. Even with a very competitive salary offer, being surrounded by industry giants in logistics and ecommerce had a huge impact on sourcing and attrition rates of over 50% which we were not able to fully plan for.

  Our sincere apologies for the present experience that you are having with ********** warehouse.

  Thank you for your patience and understanding.

  
  Best regards,
  
  ShippingCart Team
  
  

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19447557
  
  I am rejecting this response because: You've been telling us that for months, we've paid for airshipping fee and thats what we should get. Even if you refunded me the money for the freight. What about my items that I paid for? I still don't have them, I can't complain to amazon because its not lost, its somewhere sitting your warehouse. What if its broken? It passed the returnable period now so that could s**** me over too. The hassle and the stress you've putting me through for not sending my items in a timely manner. You said on your website that it may take up to 46 days. Well guess what? 46 days have passed and I still havent seen the light of those items have I? 
  
  If you want to be sorry, sure please expedite all my items ASAP. Since I have been waiting for more than 2 months.

  Even the other items that I paid yet again. Is still havent been shipped to this day. Transaction #: 11163361. Please send this too ASAP
  
  

  My god this is frustrating. 
  

  
  PLEASE SEND ALL THE ***** THAT I REQUESTED AND  PAID TO BE SHIPPED IMMEDIATELY. IF you wanna use DHL or *** do it. I have been more than patient and fair with your company with this blunder. My patience is thinning, imagine I am begging for my items that I paid to just be delivered? This is unacceptable.
  
  I need an update this this too ASAP.

  Transaction #:
  19401774

  Transaction #:
  11163361

   

  Sincerely,
  ******

  Business Response

  Date: 03/20/2023

  Hi again, **********************

  We're very sorry for the lack of movement and delay in the delivery of your packages. We've flagged these with the team as urgent shipments, but they are still affected by our severe backlog in ********. Rest assured that the items are not lost or missing. 
  
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item worth 529 USD on nov 4, 2022 and availed Shipping Carts service. It reached their warehouse on Nov 11, 2022. I then paid for air cargo fee worth 32 USD. Shipping cart confirmed receipt and gave ETA of Dec 7, 2022 under tracking # UJ0T-NSKV-FB62. It was supposed to be a gift for christmas. Come dec 7, the shipment is still stuck in their warehouse. Come christmas dec 25, 2022, item is still not received. Come new year, still nothing. Come valentines, still nothing. Its been almost 3 months and the item is still sitting in their warehouse collecting dust. Im not sure anymore if theyre still going to ship the item or if ive already been a victim of scam. *** already tried to follow up multiple times but I did not get any help. Im hoping BBB can help me get my item thats been pending for their service for almost 3 months.

  Business Response

  Date: 02/23/2023

  Hi, BBB team and *************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: UJ0T-NSKV-FB62.
   
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.
  
  Best regards,

  
  ShippingCart Team

   

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19447480
  
  I am rejecting this response because:

  Hello, BBB! Im really grateful you intervened in my case. However, the provided response by Shipping Cart is still not a concrete resolution. As mentioned, they are pending feedback if they can prioritize the shipment. 
  the satisfactory outcome i am expecting is that they finally confirm they have processed the shipment. Thank you, and Im looking forward to your further assistance. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/04/2023

  Hi BBB team and ******,

  We understand your point on this.

  As of the moment, we haven't received any feedback from our ** Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of the package. 
  

  Thank you for your patience and understanding.

  
  Best regards,
  
  ShippingCart Team

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19447480
  
  I am rejecting this response because:

  I am sorry to decline. Do you think you can help me further? As per their response, theyre not really committing to anything. In short, nothing really happened since Ive reached out to you guys. Ive seen a lot of positive feedback from your services, thats why Im still keeping my hopes up. I hope you can help me too. Hope you can help me chase my package :(

  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/18/2023

  Hi again, *************

  We're very sorry for the lack of movement and delay in the delivery of  UJ0T-NSKV-FB62. We've flagged this with the team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing. 

  We also issued a full shipping fee refund amounting to $23.40 for the transaction as compensation due to delay and inconvenience and the refund reference is TFM8BF3MP23CHK52. The refunded amount will appear on your next credit card billing statement.
  

  Our CS Manager is also intervening to get this matter resolved ASAP. We are closely coordinating with our US Warehouse Ops head and we won't stop asking for updates from the team until your package has been endorsed to our forwarding partner.

   
  We'll make sure to keep an eye out for your package and will update you on email ticket 596146 once we have received updates from the team.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/30/2023

   
  Complaint: ********
  
  I am rejecting this response because:

   

  Im grateful for the help youve provided me so far. 

  I was not able to update with a business response within the 7 day window hence contacting you since my complaint is still unresolved. I decided not to respond because you previously mentioned theres nothing more you can do. 

  Now that ive think about it, I still need your help. Even a constant follow up will suffice. Hope you can reopen my complaint # ******** or open a new one and help me send a constant follow up to Shipping Cart until they finally do something about the problem. My package has been with them for almost half a year now. 

   

  Looking forward to your positive response. 

   

  Regards,

  ******

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/10/2023

  Hi ******,

  Our heartfelt apologies for the delays and inconvenience this has caused. Our CS Manager called the attention of our ** Warehouse team again to expedite the shipping of your item in UJ0T-NSKV-FB62 and looking forward to getting a response from the team soon. We will keep you posted in ticket number ******. Thank you.

   

  Best regards,

  ShippingCart team 

   

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* am writing this letter to file a complaint regarding a delayed package that I was expecting from Shippingcart. I consolidated my items on February 02, 2023 which costs ***** *********** pesos or ***** USD at the time. The tracking number for my package is 4QCA-MVYH-KN5X, and it was supposed to be delivered on February 22, 2023.However, I have yet to receive my package even though the delivery date has passed. I have contacted their customer service multiple times, but have not received any satisfactory response. My package is still being processed for shipping, and there has been no update ever since.I am extremely disappointed with the level of service provided by Shippingcart. As a consumer, I expect timely delivery of the products I purchase. The delay in delivery has caused me inconvenience.I would like to request for immediate action to locate and deliver my package at the earliest possible date. If that is not possible, I request a full refund for the product and any associated shipping costs.I have attached a copy of my order confirmation for your reference.Thank you for your attention to this matter.Sincerely,*******************************

  Business Response

  Date: 02/23/2023

  Hi, BBB team and ************************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: 4QCA-MVYH-KN5X.
   
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.
  
  Best regards,

  
  ShippingCart Team

   

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19447363
  
  Thank you for your recent response regarding my package that was not delivered on time. As a customer, I expected my package to be delivered on the date that was promised to me when I placed my order.
  
  Due to the delay in shipping, I have experienced inconvenience and I respectfully request that you compensate me for the full shipping costs of my package.
  
  Furthermore, I urge you to expedite the delivery of my package as soon as possible. I cannot afford any further delays, and I expect that you will do everything in your power to ensure that it arrives at its destination promptly.
  
  I hope that you will understand my situation and take the necessary steps to resolve this matter quickly. I value your business and appreciate your efforts to provide excellent service. However, in this instance, I cannot accept anything less than a full refund of my shipping costs and expedited delivery.
  
  Thank you for your attention to this matter.
  
  Sincerely, 

  ****

  Business Response

  Date: 03/04/2023

  Hi BBB team and ************************

  We completely understand where you are coming from.
   
  We're monitoring the status of your package and will send you an update once we have the manifest details so we can provide you with the *** of the package to the *** Thank you for your patience and understanding.

   

  Best regards,
  
  ShippingCart Team

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ShippingCart and offers cross-border delivery service where customers can buy items from **** retailers and use ShippingCart's ************ warehouse as delivery address. Once the item is received in ShippingCart's warehouse, the customer pays a ******************** fee to have the item delivered to the customer's ********** address. ********************** also offers item returns, as a paid service.On January 7, 2023, I purchased a "Magic: The Gathering Dominaria Remastered Draft Booster Box" from Amazon.com for $182.05 and had it shipped to ShippingCart's warehouse in ********, **.(See: page 1 of attachment)On January 21, 2023, I received an email from ShippingCart acknowledging receipt of the item. The item was labeled Package 1Z9Y519R0391912167. That same day, I emailed them a copy of the Return Mailing Label and Return Authorization Slip to have the item returned to Amazon.com.(See: page 2-7 of attachment) On 24 January 2023, I paid $10 to ShippingCart as "Processing fee for Pull out/Return request" for Package 1Z9Y519R0391912167. That same day, a ShippingCart representative acknowledged the payment and said that they will forward the ticket to their Warehouse Officer to have the package prepared for pull-out.(See: page **** of attachment).On February 2, 7, and 13, 2023, I requested for updates on the item return, reiterating its time-sensitive nature and that the item must be returned by 19 February 2023 for me to receive refund from Amazon.com, but all the emails were ignored. I also messaged ShippingCart's ******** page requesting for update, which only received an automated response.(See: page ***** of attachment)It's been 32 days and ShippingCart still has not processed the item return which means the 30-day window for the item return has closed. Their failure to provide the ************** I paid for resulted in me losing $192.05 in value ($182.05 in Amazon refunds and $10 in processing fee). (See: page 15 of attachment). I therefore demand refund of this value.

  Business Response

  Date: 02/23/2023

  Hi BBB team and *************************,
  
  We sincerely apologize for the delay in processing the return of your item with the courier tracking number: 1Z9Y519R0391912167.
  
  We have raised this to our ** Warehouse team and we're waiting for their feedback on how to proceed with this matter. We will send an update on the email ticket ****** once we have received new details.

   

  Best regards,

  ShippingCart Team

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19446428
  
  I am rejecting this response because:

  Considering that ShippingCart already failed to perform its paid service of returning the item within the 30-day return period and therefore the item is no longer eligible for return and refund, the only acceptable solution now is for ShippingCart to refund the $182.05 value of the item and the $10 in processing fee I paid for the Pull out/Return request.
  
  Sincerely,
  
  ************************* *******

  Business Response

  Date: 03/04/2023

  Hi BBB team and **************************

  We understand your point on this.

  This concern was raised to our CS Manager to confirm if we can process a refund for the item + the $10 processing fee. We will send you an update in the email thread with SC Customer Support team.

  Thank you for your patience and understanding.

  
  Best regards,
  
  ShippingCart Team

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am raising this concern because I paid this company to ship my item on October 31, 2022 and was assigned the Transaction # ********. The Estimated Delivery Date was January 14, 2023. The item has not even been packed or shipped as of today, February 22, 2023. I have already tried contacting the company regarding this on January 26, 2023 (Ticket # ******, #******, #******) because it was already 12 days past the promised delivery date. The have been unresponsive to my emails after their initial response and keep closing the tickets without any resolution.I would like to have them refund me everything including the shipping and cost of the items in the order

  Business Response

  Date: 02/23/2023

  Hi BBB team and ******,

  We have responded to your email with a ticket number 592091 regarding your shipment. We also refunded your shipping fee as our compensation for the delay and inconvenience.

  Please refer to the new email we sent you and feel free to contact us again if you further inquiries/concerns.

  Best regards,

  
  ShippingCart Team

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19446612
  
  I am rejecting this response because: ShippingCart has not provided me an update on the exact whereabouts of my order as of this writing
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/04/2023

  Hi BBB team and ******,

  As of the moment, we haven't received any feedback from our US Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of the package. 
  

  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19446612
  
  I am rejecting this response because:

  After two weeks, their only response was they do not even have the "exact whereabouts of the package". That sounds very much like what "lost" means.

  "As of the moment, we haven't received any feedback from our US Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of the package. "

  Their service was supposed to include insurance of the package and they would not even compensate me the insured value.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/18/2023

  Hi ******,

  We completely understand where you are coming from.

  Q8UT-4R6C-YJA3 - We are following up with our ** warehouse team with regard to the picking and packing of your item.
   
  Our CS Manager is also intervening to get this matter resolved ASAP. We are closely coordinating with our US Warehouse Ops head and we won't stop asking for updates from the team until your package has been endorsed to the *** US team. We will keep you posted in email ticket: 592091

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/24/2023

  Complaint: 19446612
  
  I am rejecting this response because: The ticket #****** the business mentioned, which was opened on February 22, 2023 has no updates on my October 2022 shipment with supposed ETA of January 14, 2023. We are going back and forth but the business has not provided any movement on my package, the business has not even PACKED the item for 5 months already, not given any new picture of my package, no idea of its whereabouts. I have asked for the business to just compensate me the value of my item of which the business included payment for the insurance of my item, but the business has not given anything. The business has not offered any new ETA of my package. Let me repeat, the business has not even "PACKED" the item for the 5 months
  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/05/2023

  Hi ******,

  We're so sorry for the delay in shipping your item.

  Our CS Manager is on top of this and she's coordinating with our US Warehouse team to expedite the processing of the item. She keeps on following up with our team and we hope that we can get feedback on the status of your shipment soon. We will update you via email once we have new details. Thank you.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19446612
  
  I am rejecting this response because:
  
  The business has not responded via email since Mar 21 for this matter. By this time they have not found my item. I just want a compensation instead for the insured amount and damages

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/18/2023

  Hi ******,

  We received your request to obtain a refund for the item and w****** sent an update in email ticket # ******. This is a copy of our email:

  Thank you for your patience.
   
  As we'd like to completely resolve your concern, we will be processing a refund of $500 for the item as confirmed by our US Warehouse team. This amount is based on the item's declared value.
  
  Kindly provide your PayPal account details so we can deposit the refund --
  
  PayPal account name:
  PayPal registered email:
   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19446612
  
  I am rejecting this response because:
  

  I will wait until the proof of the refund is given
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Transaction Date: 02/02/2023 -Amount money Paid: USD ***** -ShippingCarts ETA was not followed which in on 02/22/23 in ***************, I have been emailing their support for the nth time. But all I got was the same statement that they send to other customers as well that their team have already begun moving packages, and a number of them have been shipped. I would want them to expedite my order and would want to get my order as soon as possible. -Transaction number: ******** -Account No. ********* -Tracking Number: **************

  Business Response

  Date: 02/23/2023

  Hi, BBB team and **************************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: KUZA-W03G-M8Y9
   
  We have relayed the order details to our US Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon, and we will keep you posted.
   
  Thank you for your patience and understanding.
  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I think you heard about the problem other people have about shipping cart. They are a forwarding company. I have been using them for years now but since they transferred to ******, their services changed. I have 4 packages that is stuck in their warhouse. I paid for is last january 31 and they said it will arrive on feb 20. Until now they havent sent me any update on my packages. I know plenty have been filing a complain about shipping cart lately. People even join a ************** called shipping card bad experience. Can you help me tell them to ship my items since i paid $67 for it. Attached is my items, full name, payment method. Thanks

  Business Response

  Date: 02/23/2023

  Hi, BBB team and Jibrail.
  
  We sincerely apologize for the delay in shipping the package with the tracking number: KL2H-DQ7C-X04T.
  
  We have relayed the order details to our US Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 02/24/2023

  Hi. 
     Thank you for your email. I am satisfied with their reply. I am willing to wait. They also sent me a viber message explaining what happened in their ****** warehouse.