Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there are 4 transactions that have not been shipped out even after more than a month in waiting. I don't know what to do anymore as i have been waiting for these packages a long time and i don't know why Shipping Cart still has not sent my items to me transaction 1 : 54045498 ( they shipped 1 out of 2 boxes ) amount : ***** usd date paid : 12/19/2022 transaction 2 : 94538083 amount : ****** date paid : 01/14/2023 transaction 3: 9207128 amount :***** usd date paid : 01/19/2023 transaction 4: 2688866 amount : ***** usd date paid : 01/20/2023

  Business Response

  Date: 02/23/2023

  Hi, BBB team and *******.
  
  We sincerely apologize for the delay in shipping the packages with the tracking numbers:
  D9JF-6CQN-Y1U5
  ZVJP-GMFA-1WX2
  J25D-G8BS-PQLM
  JYKT-E4A8-BGVS
  
  
  We have relayed the order details to our US Warehouse Ops head to possibly speed up the shipments. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.
  
  Best regards,

  
  ShippingCart Team

   

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19446436
  
  I am rejecting this response because: they have already promised to

  ship this out before but still no action. I need an updated and concrete timeline as to when these will be shipped as some items have been paid for since December and it also March

  Please give me exact timeframe for these items to

  be shipped out

  
  Sincerely,
  
  ******* Co

  Business Response

  Date: 03/04/2023

  Hi ******* and the BBB team,

  We completely understand where you are coming from.

  As of the moment, we haven't received any feedback from our US Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of your packages.

  Its taking longer for us to pick and pack as we keep items in pallets first before storing them in bins. This procedural difference was due to the volume of incoming packages vs. our operating capacity. What has changed now is that we have successfully doubled the headcount that we previously had. We are finally meeting our target of 30 full-time employees with a stable attrition rate, which we need to stabilize ********** operations. 
  
  Since our launch, stabilizing ********** warehouse operations has been an ongoing challenge. Rebuilding a team - hiring, training, getting the right people for the different warehouse roles and retaining them has not been easy in our new location. Even with a very competitive salary offer, being surrounded by industry giants in logistics and ecommerce had a huge impact on sourcing and attrition rates of over 50% which we were not able to fully plan for.

  Our sincere apologies for the present experience that you are having with ********** warehouse.

  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19446436
  
  I am rejecting this response because other packages have moved already but still no update on mine. I havent asked for a refund yet as i just want my packages sent. Please give me a timeline or expedite my shipments please ! I have been supporting shippingcart since you started way back before and i have faith you will correct this injustice you have done to your loyal customers
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used ShippingCart for items that I ordered in the ** last 24 December 2022. My items arrived at ShippingCart ****** Warehouse in early January 2023. I paid for it to be shipped to *************** last 7 January 2023 and up until now they have not shipped the item and it is stuck at their warehouse. I have followed up thrice with their customer service team but they are just giving me blanket statements and are not answering any of my queries anymore. I would like to expedite the shipment of my items as it has already lapsed the Estimated Delivery Date as indicated on their website and would like to receive a refund of what I have paid. Thank you!

  Business Response

  Date: 02/23/2023

  Hi, BBB team and Reena.
  
  We sincerely apologize for the delay in shipping the package with the tracking number: 9N14-G603-5RUM.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.
  

  
  Best regards,

  
  ShippingCart Team

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19446414
  
  I am rejecting this response because: ShippingCart is STILL NOT taking any action on my package.  I would like to receive a REFUND on the air cargo fees that I have paid and have them shipped my item via ***** instead at their cost.  This delay in shipment for months is unacceptable. It is clearly written on their file that it should have been delivered last January 27, 2023 and it is now Feb 24, 2023.  When are they sending my package?
  
  Sincerely,
  
  Reena Tee

  Business Response

  Date: 03/04/2023

  Hi BBB team and Reena,

  We understand how you feel in this matter.

  As of the moment, we haven't received any feedback from our ** Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of the package. 

  We have issued a full shipping fee refund amounting to $62.08 to your PayPal account last Feb 27. Here's the refund reference: ***************** and the refunded amount should show on your PayPal account now. 
   
  Thank you for your patience and understanding.

   

  Best regards,
  
  ShippingCart Team

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB, I have used this freight forwarding business called Shipping Cart (with the attached address). They estimated to ship my package from their warehouse in ************************************************** to be on February 2nd, it has been 20 days since, the estimated shipping date but they weret able to ship out my package. Ive been following up with them countless times thru their email but they seem to have no definite time on when they will ship out my package. I paid for an expensive AirCargo but they the delay has been ongoing. I was worried my items has been damaged because of longer storage times on their warehouse. Please help me to ask them to expedite shipping my package. My package costs about USD **** or more excluding their their service fee.

  Business Response

  Date: 02/23/2023

  Hi, BBB team and *****************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: MNVW-0U4B-E7Y5.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.
  

  
  Best regards,

  
  ShippingCart Team

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19446353
  
  I am rejecting this response because I need an exact date on when ShippingCart will ship my package.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/04/2023

  Hi BBB team and Emmanuel,

  We understand your point on this.

  As of the moment, we haven't received any feedback from our US Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of the package. 
  

  Its taking longer for us to pick and pack as we keep items in pallets first before storing them in bins. This procedural difference was due to the volume of incoming packages vs. our operating capacity. What has changed now is that we have successfully doubled the headcount that we previously had. We are finally meeting our target of 30 full-time employees with a stable attrition rate, which we need to stabilize ********** operations. 
  
  Since our launch, stabilizing ********** warehouse operations has been an ongoing challenge. Rebuilding a team - hiring, training, getting the right people for the different warehouse roles and retaining them has not been easy in our new location. Even with a very competitive salary offer, being surrounded by industry giants in logistics and ecommerce had a huge impact on sourcing and attrition rates of over 50% which we were not able to fully plan for.

  Our sincere apologies for the present experience that you are having with ********** warehouse.

  Thank you for your patience and understanding.
  

  
  Best regards,
  
  ShippingCart Team

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19446353
  
  I am rejecting this response because:

   

  Your apology just wouldn't cut it. And the 50% refund for the AirCargo fee you processed for me has low value as the currency exchange rate of USD-PHP is much lower today than what I paid last January 13 2022. 
  
  The cost of my package is about USD ****. That package has been stuck for over 2 months in your warehouse and may have been damaged already due to extreme weather conditions in ******. 
  
  Are you gonna pay for the item's cost? Because I will demand you to pay me 4 times the items cost if I received it in poor and inoperative condition. 
  
  Your poor decision of moving your warehouse to ****** without anticipating delays and high attrition is no longer a problem of your customers. 
  
  It is your fault that you have no contingencies planned out. 
  
  
  It is not our (your customers) fault that you keep accepting package that your workforce in ****** can't handle.
  
  
  What you can do for me is to expedite my package ASAP! I need a response from your Warehouse operations manager that my package will be shipped today or in the next 3 days. 
  
  
  

   

  Sincerely,
  
  *********************************

  Business Response

  Date: 03/18/2023

  Hi ********,

  We completely understand where you are coming from.

  We updated the email ticket 601951 and here's our recent update to your concern:

  MNVW-0U4B-E7Y5 - your package is estimated to arrive to the ** tomorrow, March 19 ***. You may track the status of the shipment here -- ***********************************************************

  Once again, our heartfelt apologies for the inconvenience this has caused. Moving forward, we are committed to bringing back the level of service that you've always expected from us.

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19446353
  
  I am rejecting this response because:
  
  
  The update that it suppose to arrived in ****** last Saturday March 19 is inaccurate and false. I checked on the tracking information with LBC system and the status is still "Transferred to Airport" since Wednesday March 15. There is no update that it has arrived in ******. In short it is the same update for the last 5 days.
  
  There has been no new update
  
  So the updated from Shipping Cart is misleading and false. 
  
  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/26/2023

  Hi ********,

  As you confirmed with our CS team via email, you received your package on March 21, 2023 and we're so glad to know this!

  Once again, our heartfelt apologies for the delay and inconvenience this has caused as we know it took us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, BBB good morning can you send this message to sc and i just wanted to help me to ship immediately my package, where is this parcel with the tracking number SRC9-NKEQ-U6ZW? Why are you still missing? I promise that you will contact your warehouse opps to speed up the scam of my parcel and tell me twice more about the priority number. I hope you can take action on my parcel. My parcel has been in ****** for more than two months. You are already affecting other people's livelihoods. Your unfair service is already busy. On December 27, I checked out. It's estimated to be January 16 but you don't care. It's good that the others have already shipped. I checked out with them earlier. Where is my parcel, is it still there or is it lost? I want you to answer my questions. I used you because it's fine. I was fine since 2020, but now you've got a leche, I hope you can take action on the parcel that will be sent immediately, don't just promise, what month is it now, oh, you've wasted my opportunities just because of your rotten service, please ship our parcel SRC9-NKEQ-U6ZW immediately, please look for it in your warehouse, it is still picking so that it can be scanned and shipped, I hope you can take action immediately because it is affecting the livelihood of other people.

  Business Response

  Date: 02/23/2023

  Hi BBB team and Mark.
  
  We sincerely apologize for the delay in shipping the package with the tracking number: SRC9-NKEQ-U6ZW.
  
  We're glad to inform you that the package is now in transit and has an assigned LBC tracking number of **********. Its status will soon update once there's a movement in the shipment.
  
  We are expediting this upon arrival. Our team is already in close coordination with our on-ground operations. Thank you again.
  

  
  Bes regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 1st package was received in their warehouse: December 05, 2022 09:25 PM PST Courier Tracking #: ********************************** 2nd package was received in their warehouse: December 07, 2022 02:48 PM PST Courier Tracking #: 1ZE13F500306028555 Paid for Air cargo shipping: 01/03/2023 Total ShippingCart Fee:USD ***** Transaction #:******** My Estimated Delivery Date: 01/23/2023 It has been on the same status since 01/03/2023: Preparing for shipment Your package is being processed for shipping.I want movement on my items and to be expedited and shipped, they are randomly shipping items and not following the rule 1st in, 1st out. I also want a full refund on the air cargo shipping fee that I paid since the service was not met at all. I had to purchase those items again at my expense since I had nothing to use, to begin with, and I was expecting them to arrive last month. I tried to contact them but they only offered to refund half of the shipping fee and only said to just wait since they were in the queue for packing. It has been like that for almost 2 months already. I dont think the 50% refund of the shipping cost will ease the hassle and stress that they've given me. Transaction #: ********

  Business Response

  Date: 02/23/2023

  Hi, BBB team and Nathaniels.
  
  We sincerely apologize for the delay in shipping the package with the tracking number: PC7U-2YXF-QLZV.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 02/26/2023

   
  Complaint: 19446184
  
  I am rejecting this response because my items have been on their warehouse since December 2022 and transaction date shows almost 60 days and is way past the delivery turnaround time for ****** air cargo which is at 47 days according to their new announcement. I'd like a full refund on my shipping fee and movement on the status of my items. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/04/2023

  Hi ********** and the BBB team,

  We definitely understand where you are coming from and we'd like to assure you that your items are not missing at our warehouse. Its taking longer for us to pick and pack as we keep items in pallets first before storing them in bins. This procedural difference was due to the volume of incoming packages vs. our operating capacity. What has changed now is that we have successfully doubled the headcount that we previously had. We are finally meeting our target of 30 full-time employees with a stable attrition rate, which we need to stabilize ********** operations. 
  
  Since our launch, stabilizing ********** warehouse operations has been an ongoing challenge. Rebuilding a team - hiring, training, getting the right people for the different warehouse roles and retaining them has not been easy in our new location. Even with a very competitive salary offer, being surrounded by industry giants in logistics and ecommerce had a huge impact on sourcing and attrition rates of over 50% which we were not able to fully plan for.

  And as of the moment, we haven't received any feedback from our US Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of your package. 

  Thank you for your patience and understanding.
  

  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19446184
  
  I am rejecting this response because thats a copy and paste email template that Shipping cart is sending out to everyone that youve inconvenience. I want a full refund on my shipping fee, I paid for air cargo hoping I would have received my items last January and now its been past 2months and still no progress. The least you could do now is refund my shipping fee in full. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/27/2023

  Hi **********,

  We can confirm that the packages in PC7U-2YXF-QLZV and 72EX-PFC0-BSVD were already delivered to your address and we're so glad to know this.

  We also issued a full shipping fee refund of $33.42 on March 14 and the refund reference number is HFGF93G5BTXDQ632. The refunded amount will appear on your next credit card billing statement.
  

  Once again, our heartfelt apologies for the inconvenience this has caused as we know it took us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipping Cart is a cross border air freight delivery service from ** to ***********. I shipped an item last Dec. 6, 2022. Committed shipment transit time is 17 days.I have only received part of my shipment which is about 5% of total by weight.The balance of air shipment has not been received.Numerous follow *** to *************************************** do not help.They reply, if ever, with a standard non-committal answer.

  Business Response

  Date: 02/23/2023

  Hi, BBB team and Hans.
  
  We sincerely apologize for the delay in shipping the package with the tracking number: QZD4-5K23-RG0A.
  
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19446040
  
  I am rejecting this response because:

  1. There is no committed shipping date. 

  2. I want a refund or substantial discount on the shipping fee I paid.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/09/2023

  Hi BBB team and ****,

  We're very sorry for the lack of movement and delay in the delivery of QZD4-5K23-RG0A. We've flagged this with the team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing.
   
  And another 50% shipping fee refund has been processed. The 2nd refund reference number is 73P52655J4546330F. The refunded amount of $86.55 should appear on your PayPal account now.
   
  We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, good day My name is **********************, I want to file a complain against Shipping Cart Company, for their not shipping my packages. It's almost one month since I check out my package, the status of my packages are still on preparing of shipment. I payed them right the air cargo, but I never that there air cargo is equal processing of their sea cargo. I hoped they will refund what i payed for, and its against to their contract. My package is a gift for my sick sister on Christmas You can see the details on the attached photo.Hoping you can help me Thank you, so much appreciated.

  Business Response

  Date: 02/21/2023

  Hi, BBB team and *******.
  
  We sincerely apologize for the delay in shipping the packages with the tracking numbers: LX4F-SA8J-5BE6 and USJ2-R9M3-W8BF.
   
  We have relayed the order details to our US Warehouse Ops head to possibly speed up the shipments. We hope we can get feedback from him soon, and we will keep you posted.
   
  Thank you for your patience and understanding.
  
  Best regards,
  ShippingCart Team

   

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19443839
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********************

  Customer Answer

  Date: 02/28/2023

  I will not accept the respond of the Shipping Cart, because first of all, the preparing shipment is overdue in expected ETA (you can see in the attached photos). Second, it's in their contract if they never meet the **** they will compensation (so I'm asking a full refund of my shipping amount). And lastly, it's my gift for my sister. I'm always asking to ship my package, but they always reply, they don't know what exactly date it will ship and they promise that my package will put on priority 1. But until nothings gonna happen
  
  Thank you

  Business Response

  Date: 03/09/2023

  Hi BBB team and *******,

   
  We can confirm that the 2 packages were delivered to the shipping address and we're glad to know about it.
   
  We have issued another 50% shipping fee refund for USJ2-R9M3-W8BF and the refund reference is DMHW3LZXKRN4Q4C2. The refunded amount will appear on your next credit card billing statement.
   
  Also, we refunded the shipping fee on LX4F-SA8J-5BE6 amounting to $16.99, refund reference: SQPV6Q2RZFQH7XB2. The refunded amount will appear on your next credit card billing statement.
  
  Once again, our heartfelt apologies for the inconvenience this has caused as we know it took us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.
  

  
  

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19443839
  
  I am rejecting this response because:
  

  The other refund from LX4F-SA8J-5BE6 i dont still received yet

  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9, 2022, I paid $27.48 to Shipping Cart as payment for air cargo of a package to be sent from their warehouse in ****** to my address in ***************. According to their app, the estimated date of delivery was December 29, 2022. Payment reference # QWJL4CH9WDTG2C52 and Tracking Number: H1L2-KC95-ZGPV Allowing for the volume of packages for shipping during the Christmas season, I waited until January to follow up on my shipment. Since January 2023, I have sent several emails to inquire about the status of my shipment which continued to be tagged "preparing for shipment." **************** did respond but only to say that they are dealing with the backlog but my package will be tagged Priority 1. However, despite several emails, my package is still tagged "preparing for shipment" until today.

  Business Response

  Date: 02/21/2023

  Hi, BBB team and ************
  
  We sincerely apologize for the delay in shipping the package with the tracking number: H1L2-KC95-ZGPV
   
  We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.
   
  Thank you for your patience and understanding.
  
  Best regards,
  ShippingCart Team

   

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19439524
  
  I am rejecting this response because:

   

  They have been promising to expedite shipment for the past two months but the status of my package continues to be unchanged i.e. "preparing for shipment"
  
  Sincerely,
  
  June *********************

  Business Response

  Date: 03/04/2023

  Hi BBB team and ***********,

  We're glad to inform you that your package is now in transit and is estimated to arrive to PH on March o6, 2023. The assigned LBC tracking number is 1189452910.

  Its status will soon update once there's a movement in the shipment.

  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

• Initial Complaint

  Date:02/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I have a package that arrived to their warehouse last January 16, 2023 and got a notification that it has been added to my account by January 18, 2023. Immediately after receiving those notifications via the app, I checked out the package so that I can arrive by February 6, 2023( as stated on the estimated delivery date). Since then I have made a lot of follow **** All I receive is a template from their staff and have not heard anything. This has caused so much hassle on my end because I should have used my package for an event. I ended up compromising a lot of things because of their unreliable service. Please see also the attached documents for your reference. There are a lot of complaints and comments also on their ******** page but Shipping Cart tend to ignore and does not update their status as well. Please I am asking your good office to help me with my package and have a full refund of the shipping fee that I have paid. Looking forward to hear from you and thank you in advance for your help.

  Business Response

  Date: 02/21/2023

  Hi BBB team and ******,
  
  We sincerely apologize for the delay in shipping the package with the tracking number: W6G0-Q51R-****.
  
  We're glad to inform you that the package is now in transit and is estimated to arrive to the ** on February 25, 2023.
  
  Here's the ***** tracking link where we can monitor the shipment status: ********************************************************************************************
  
  We are expediting this upon arrival and our team is already in close coordination with our on-ground operations.
  
  Once again, our heartfelt apologies for the delay and inconvenience this has caused. Moving forward, we are committed to bringing back the level of service that you've always expected from us.
  
  Best regards,

   

  ShippingCart Team

   

• Initial Complaint

  Date:02/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY PACKAGE IS NOT MOVING I PAID FOR AIR SERVICES BUT ITS ALMOST 2 MONTHS AND STILL NO UPDATE!!! THEY DID NOT REPLY TO EMAILS AND CHAT Transaction #: ******** Transaction Date : ***************: JAN 24, 2023

  Business Response

  Date: 02/19/2023

  Hi BBB team and Romeo,
  
  We sent an email to the registered email address: ************************* with a subject: ShippingCart: Account Verification 28-627972. Kindly provide us the verification information so we can verify the account and reinstate it.
  
  We will wait for your reply in email ticket: ******. Thank you for your cooperation and understanding in this matter.

  
  
  Best regards,
  
  ShippingCart Team