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Business Profile

Lawn Mowers

Seacayago LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mowers.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a shed on there website product
    Suncast Modernist 8ft x7ft. Dual Barn Door Storage Shed for 489.99 dollars on March 8, 2025. The tracking number is 11831. It currently says still processing. I started calling a week ago to check my status as it has never changed to anything but processing. The website says it send out in 1-2 business days. The phone line is consistently busy. I have emailed them and gotten no response.

  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a backyard play set for my child’s birthday. it has been over a month and I can not get in contact with the company nor can I get my refund. I requested a refund before it was shipped, but cash app support was of no help. each time I had made a complaint to cash app support, the company would update it to make me look as if I was just being impatient. I had seen that they have scammed many people before. I have disputed the transaction with cash app numerous times and they deny it every time with out giving me a reason. also since paying for this item, the company has taken them completely off of their website. I was scammed and I can’t seem to get anything done about it. it was supposed to be here 3/13/25-3/15/25 and has not arrived. the update they posted on my tracking says it had been delivered to the country of destination, but the company is based the US just as I am in the US and I still have not received my item.

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an Electric Bike from them for $469.99 and haven't heard anything at all from them, no receipt, or anything and can't get in touch with them by phone or e-mail We are providing Customer Support :********************** ?? PHONE: ***************** ?? MAIL : ********************************** ************************************************************************** I would like the bike, but will be very happy to get my money back.Order #***** was placed on March 7, 2025 and is currently Processing.Order details ProductTotal Ridstar E26 Pro 26" Fat Tires Mountain Electric Bike 2000W *********** 48V 23Ah Battery, High-Performance for All-Terrain 1$469.99 Subtotal:$469.99 Shipping:Free shipping Payment method:Stripe Total:$469.99 Country:US Billing address **** ******** ************************************************* ***********

  • Initial Complaint

    Date:03/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with ************************** for a Suncast shed on March 5, 2025. They responded via email on March 6, 2025 confirming the order. Follow up emails and phone calls are not responded to or answered. I am now disputing with my credit card company. My credit card was charged on both March 5 AND March 6.

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* search link shows the product shown on their website along with the price (USD ******). I bought this from their website for (******) and paid with my credit card on Jan 17, 2025. I got an email from ********************* saying order is being processed on Jan 17, 2025 and I never got the order fulfilled as yet. It has been more than 2 months. I have followed up every month (Feb 21, 2025 and also on Mar 8, 2025). I still have no response from the company. Now they have changed the entire website and showing some other products (jet skis). 100% scam. It looks legit but shoppers will lose money. I am not sure why BBB/*** is not doing anything about this?

  • Initial Complaint

    Date:03/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Suncast Modernist 8ft x 7ft Dual Barn Door Storage Shed on March 9, 2025 from Seacayago - ********, OR They charged my CC for the total of $489.99 Never received an email confirmation, can not get ahold of anyone at the ******** one works the the Chat, always says they will get back with me.

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this lawnmower on Feb 5th of this year I can't get in touch with this company they have my money still ****** with no delivery of lawnmower and no tracking number was given to me. I have emailed them so many times it was on their website.

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered on March 09 for ebike but they didn't reply my email and call I call them alot of time but they didn't pick the call I don't know what happened I'm worried about my money can you help for me please refund my money

  • Initial Complaint

    Date:03/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 21st 2025 i ordered a outdoor entertainment shed for $489 dollars. It has not arrived, they will not respond, many stories about others being scammed online. Contact phone and email are both not real.

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my merchandise

Seacayago LLC is NOT a BBB Accredited Business.

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