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Business Profile

Lawn Mowers

Seacayago LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mowers.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 21st made purchase for lawnmower, no email to confirm purchase and no response from calling phone provided always busy signal and no response with chat or customer service. Tried several different contact but no response

  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on Sunday February 2 an *********** station and battery for $719. Took the money out of my account. Never received an email confirmation. Thought it was such a good deal ordered it again Monday February 3 and got an order confirmation. Never received either order. No response to emails or phone calls.

  • Initial Complaint

    Date:02/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same story different customer as the other ************* difference, a complete fraud all the way around.Stealing customers money with no intent to send out merchandise. Fraudulent address in *******Unbelievable that this so called business hasnt been shut down here in ***************** and is still able to defraud Innocent people after all these years of complaints.

  • Initial Complaint

    Date:02/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a complaint regarding Seacayago (***********************************), which claims to be located at *************************************On February 2, 2025, I purchased a Concept2 Row Erg machine for $399.99 from this company. Upon completing the transaction, I did not receive an email confirmation of my order. However, I took a screenshot of the order details and order number (*****) at the time of purchase.Attempts to Resolve the Issue:I have made multiple attempts to contact the company: February 2, 2025 I emailed the company requesting an order confirmation. No response. February 3, 2025 I sent a follow-up email and called during business hours, but the phone line appeared to be disconnected or off the hook. No response. February 5, 2025 I sent another follow-up email requesting an update on my order. Due to the complete lack of communication, I also formally requested a full refund. No response.After further research, I discovered numerous ****** reviews from customers stating that this company is a scam. Unfortunately, I only became aware of these reviews after placing my order.Desired Resolution:I am seeking either:1.A full refund of $399.99 since I have not received any confirmation that my order will be fulfilled, or 2.The delivery of the Concept2 Row Erg machine I purchased, along with valid tracking information.Additional Actions Taken:Due to the lack of response from the company, I have submitted a complaint to the ******************************* requesting an investigation into this business.I have also filed a dispute with my credit card company to contest the charge and attempt to recover my funds.I am providing supporting documentation, including screenshots of my order confirmation, refund request, and email correspondence attempts.Please let me know the next steps for resolving this issue.******* Montel ***** *********************** ************ ******************************************************

  • Initial Complaint

    Date:01/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seacayago sells fake items provides spoof shipping info to satisfy ****** or other fulfillment sites to fake that it arrived. Thankfully ****** refunded me but I cant do anything to tell others this is a scam site. All phone numbers listed are the same and no one answers.

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/11/24 i ordered a riding lawn mower online from SEACAYAGO in ******** OR with a On 10/11/24 i orderd a riding lawn mower online from SEACAYAGO in ******** OR phone# **************. I used a USAA **** Debit card. The total cost including freight was $1,839.88. I received an email with the order # ***** amount etc to my email: ************************ I wanted to surprise my husband, our mower had died & we needed one. next morning he saw the email and said it was very low price for a full riding lawn mower. We looked up the **************** started reading the online feedback. I was upset to see (esp. BBB site) say it was a scam!! I immediately called the company but no one answered. I emailed them & the response from "****" **************** was the same email others noted: it would be delayed due to low stock. I was upset &sent an email canceling the order, asking for my money back. Nothing! So I called my bank **** because that's more money than I get a month on SSDI ! **** said it could take up to 30 ******** was given a provisional credit (temporary) of $1839.88. I got a 2nd email from **** stating they were getting my order & thanking me saying they would give me a "free gift" with my late order. Again I asked for my money back. Nothing. In November **** reversed the credit & took it back out as a valid charge. I called the bank who said the company had given them a ***** tracking # showing it was delivered. As we had never gotten the riding mower, I went to ***** & saw a 44# box pictured on a doorstep at an address actually here in my own town. Not my house. I called ***** & learned this box &tracking # was sent from ****, addressed to that housem It was NOT my package. I called my bank to reopened the dispute. This is when the problems got huge. **** has refused to help me. I called texted yelled over n over. Nothing. No money, no product I'm so upset I'm devastated. I even got another email in Nov from SEACAYAGO saying it was coming! Still 0

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased item through seller's website. No further communication was received for shipping information. Their phone number does not work, and no response back for email concerns. Fraud claim needed to be submitted to credit card.

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a swing set for my daughter 4th birthday from this company back in ************** that I never received now I am left to pay Klarna $550 for an item I did not receive. I have been trying to contact this company by phone and email with no response. Can someone please help me

    Business Response

    Date: 12/20/2024

    Call your bank for refund, it's not our mistake, but stripe closed our account and all the money blocked we can't refund or anything, that why we can't ship the items 

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday October 6th, 2024, I purchased a Suncast ******* Storage Shed Unit from the ************************** website. They process my transaction for $299.99 through ****** using a third party company ****************. I never received the storage unit. I tried contacting the number on the website and it is cancelled. I used their online customer service chat and was told that the unit was being shipped within a few days from the day of the chat. Nothing happened. I tried to use the chat again and there was no response. This is a scam. The problem is that the website remains active and continues to take payments.

  • Initial Complaint

    Date:11/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place a paid order on Sept 3, 2024, (order #****) havent received no notification or email on the status of order. I have multiple time with no *********** of today 29 Nov 2024 no action has been taken by company. I have notified received no Lawn Mower, email, or phone call from Seacayago company.I have notified my bank, in order to recuperate my funds.We are still waiting for Seacayago company to respond.[Order #****] (September 3, 2024)ProductQuantityPrice Cub Cadet 30 in. 56-Volt MAX 30 ******************************* Drive Cordless Riding Lawn Tractor with Mulch Kit Included1$1,169.99

Seacayago LLC is NOT a BBB Accredited Business.

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