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Business Profile

Lawn Mowers

Seacayago LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mowers.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed my order 6609 on 02 Sep 2024 for a 10ft x 8ft shed and have not received it. I contacted them at the website by email as there listed phone sends every call to voice mail. I have a communicate from customer relations on 17 Sep 2024 promising a 4-6 business days reply with tracking information but as of 29 Sept 2024 no product and no reply. They charged my credit card already. Can you help?

  • Initial Complaint

    Date:09/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shed from Seacayago on 9/12/24, they keep saying theyll send me a tracking number in 2-3 business days,,,never got it.There was a text sent out to 83 other ppl saying the same thing.The other 83 ppl say the company was a scam,,,,they took the money,but no one received anything. I looked the company up and they had no red flags from you guys,and good reviews. Im not a computer savvy guy,a little old fashioned,but rarely order from the internet.. If anything can be done to stop them from jerking somebody else off , please intercede. Thank You, JDR

  • Initial Complaint

    Date:09/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was 9/1/24 was expected to ship following week. 9/4 sent email 7-9 days shipping nothing happened. 9/12 checked in on 9/16 Seacayago responded assurred me tracking number would be received 4-6 business days with no futher issue. Never received information item shipped. Email Seacayago on 9/25 no response back. I asked them for a refund twice now and not received amount back.

  • Initial Complaint

    Date:09/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shed and was told it is shipping for two weeks and then requested a refund and never received. I believe this website is fraud and frauding multiple people

  • Initial Complaint

    Date:09/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 31 2024 I paid ****** for them and delivery shipping schedule 1-3 business days. Until today Sep 26 2024, I still not seeing any product delivery at my house. I did contact them on September 18 but they said the refund will be 1-3 business days, and bla bla bla, cancel email will send out shortly, but never received anything until today. Still no refund No cancel confirmation email

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/7/2024 I ordered and paid for a zero turn mower. the information i got was i would have the mower within 10 days. it wouldn't be so bad if i could talk with someone, the chat told me i would be getting a email with information and a tracking number, never got a email. i want the mower, but after getting the runaround with the chat, i just want a refund and move on. the phone number is either busy or leave a message, which i did.

  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Suncast Glidetop Horizontal Shed BMS4950 on 9/1/24. I received a notification saying processing times are taking longer than usual due to "a clearance sale" and I should receive tracking information within 5 business days. It's been over 5 days and I haven't received any additional notfications. I tried contacting the company and discovered their hours are not in *** (local time in ********, **). Instead their "working" hours are during the middle of the night in ***. This is bizarre. I have not received a call back from the company. I filed a dispute with my credit card company. I read some online reports stating this company is a scam.

  • Initial Complaint

    Date:09/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made purchase for ******************** Shed and can not get any communication on status of shipping. Requesting refund due to bo communication from company / vendor

  • Initial Complaint

    Date:09/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #**** was placed on August 27, 2024 for a $499.00 Sheds Suncast Modernist 8 ft. x 7 ft. Dual Barn Door Storage Shed. Seacayago website states, "All items are produced and shipped from our facility within 1 business day from the time of purchase." ORDER HAS NOT SHIPPED. Phones are not answered and no response to online inquiries. SEACAYAGO PHONE: ***************** ************************** ********************************** *******************************************

Seacayago LLC is NOT a BBB Accredited Business.

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