Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 14, 2023 I hired Takeout times to produce a menu for a local ******************* They never did print the advertisement and after months now of asking where it is and why it is not completed. They said they would get to the bottom of it but many emails go unanswered and voicemails. The only time I got a response was when I said I was calling my card company to file the charges as fraud.

  Business Response

  Date: 04/19/2024

  ******,

  I want to assure you that we take your feedback seriously and are committed to resolving this issue promptly.
  
  We have submitted your case for a review regarding a potential refund, and our team is actively working to resolve the matter concerning the printing of your advertisement. It is our priority to ensure that your advertisement is completed to your satisfaction.
  
  We appreciate your patience and understanding as we work through this process. Please feel free to reach out to me directly at extension 200 should you have any further concerns or require additional updates.
  
  Warm regards,
  
  *********************
  Customer Service Manager
  **********************
  Ext: 200

  Customer Answer

  Date: 04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I have also included the email chain where the Sales Rep *** has stated that I would have been contacted and that he has seen the check has been mailed for my refund. I will let you know when I get the check. At this point I do not have high hopes of the check actually coming. I have always had to leave a message of I am turning them in for Fraud or to the BBB. 
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 05/03/2024

  The Minot Takeout Times Acct ***********
  
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  To:+2 others
  Fri 5/3/2024 4:01 PM
  
  
  Is there someone other than *** to talk to??? I have been emailing and calling all week and no response. 
  
  
  I have resorted to dispute the charge with one of the card holders. and I would like to have him make good on his promise of returning money that was paid for services that were never rendered. 
  
  
  
  
  Thank you 
  
  
  ******* Agent *******************************
   7 3rd **********************, 
  Minot ND 58701
  ************
  ***************************
  ******************************* - ******* Insurance Agent in *****, **
  
  
  
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  To:+1 other
  Fri 5/3/2024 11:53 AM
  
  
  Hello, 
  
  
  I am reporting you for fraud to my cards since I have not received any type of communication this week or a check in the mail as promised. 
  
  
  
  
  ******* Agent *******************************
   7 3rd *******************, 
  Minot ND 58701
  ************
  ***************************
  ******************************* - ******* Insurance Agent in *****, **
  
  
  
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  To:+1 other
  Mon 4/29/2024 2:06 PM
  
  
  Hi ***, 
  
  
  Can you tell me what day they mailed the check? I still have not gotten it yet. 
  
  
  Thank you 
  
  
  ******* Agent *******************************
   7 3rd ****************************;
  Minot ND 58701
  ************
  ***************************
  ******************************* - ******* Insurance Agent in *****, **
  
  
  
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  Fri 4/19/2024 10:35 AM
  
  
  Thank you for that, Have a great day
  
  
  ******* Agent *******************************
   7 3rd **********************, 
  Minot ND 58701
  ************
  ***************************
  ******************************* - ******* Insurance Agent in *****, **
  
  
  
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  Flag for follow up.
  Flag for follow up.
  SD
  Sales Department <**********************************>
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  To:*******************************
  Fri 4/19/2024 10:33 AM
  
  
  ******,
  
  
  I will reach out to the person in charge of sending the checks and make sure this has been handled, additionally, we can not offer a tracking number as we do not send the checks overnight or priority mail. 
  Thank you,
  
  
  ***********;Wall
  Production Manager
  The Takeout Times
  **************
  ***************************************
  www.TheTakeoutTimes.com
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  To:+1 other
  Wed 4/17/2024 12:22 PM
  
  
  Hello ***, 
  
  
  I have not gotten the refund, or any follow up calls. Please send me the check for the refund and a tracking number. 
  
  
  Thank you, 
  ******
  
  
  
  
  
  
  Get Outlook for iOS
  
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  Tue 4/9/2024 2:24 PM
  Hello ***, I have not gotten a response from you. I will be calling my card holder and disputing the charges and get the money back. I have not seen the menue at ********* and I would like my full refund. Thank you ******* Agent ******************************* *************
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  Fri 3/22/2024 12:42 PM
  Sorry **** ******* Agent ******************************* ************************************************************* ************ *************************** ******************************* - ******* Insurance Agent in *****, **
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  Fri 3/22/2024 12:41 PM
  Hello ***, Do we have an update of this matter? Thank you, ******* Agent ******************************* ************************************************************* ************ *************************** ******************************* - ******* Insurance Agent in *****, **
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  Flag for follow up.
  Flag for follow up.
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  Sales Department <**********************************>
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  To:*******************************
  Fri 3/8/2024 10:55 AM
  
  
  ******,
  
  
  My name is *** and I am the production manager here. I will reach out to the restaurant and get to the bottom of this. We will get this fixed ASAP!
  
  
  Warm ************************************************ Manager
  The ********************** **********************
  
  
  **************
  ***************************************
  www.TheTakeoutTimes.com
  **********************************************************************
  
  
  
  
  
  
  
  
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  Thu 3/7/2024 11:20 AM
  Hi *****, I was just at *********. They have their new menus but I am not on them... So can we either correct this or refund my money? Thank you, ******* Agent ******************************* ************************************************************* ************ *************************** ******
  
  Attendee panel closed
  Conversation flagged for follow up
  
  

  Customer Answer

  Date: 05/17/2024

  My current issue is that they never advertised as per the contract. I have asked for a full refund and *** the customer service rep promised a refund. When I contacted him and said that no refund was applied to the 2 cards I used, He said a check would be mailed to me. Still to this date I have not received a check and No one will return my phone calls from them. 

   

  I am just wanting back the money that was promised to be refunded to me since they did not keep their end of the contract. If you need the email correspondence I attached previously let me know if I need to make heads or tails of it. 

   

  Thank you, 

  ***************************;

   

  ************

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a local ******************* and have purchased advertising space from The Takeout Times in previous years. In 2023, I purchased three advertising spaces from The Takeout Times totaling $3990. The advertising was supposed to be displayed on the menus of 5 local restaurants. The first piece of advertising was an ad placed in the takeout menus of three restaurants, Jersey ****** Bagel **** and Los Dos Amigos Fiesta priced at $998. The second piece of advertising was for a one-year ad on the back cover of Brix Grill priced at $1596. The third piece of advertising was for a one-year ad on the back cover of Los Dos Amigos Fiesta priced at $1396. I paid $998 on 7/12/23, $1596 on 9/6/23, $698 on 9/20/23 and $698 on 11/21/23. I can provide proof of payment made to The Takeout Times. My advertisements are not being displayed on any of the menus and when I reached out to the company's customer service to inquire why my ads are nonexistent, I get no answer and my calls are forwarded to a voicemail. I tried calling my sales **** ***** but his extension is invalid. I tried calling the production manager, *** and the phone number does not appear to belong to him any longer. I also called a different sales **** **** with no prevail. I have left messages with no return calls. I am requesting a refund for all monies paid for advertising that was not displayed as promised.

  Business Response

  Date: 04/19/2024

  GPT
  Hello *****,
  
  Thank you for reaching out and sharing your concerns with us regarding the visibility of your advertisements in our menu booklets. We understand the importance of having your advertisements displayed as promised and we apologize for the inconvenience this situation has caused.
  
  Firstly, I want to acknowledge your loyalty to The Takeout Times, having been a client since 2021. Your experience with our service in previous years has generally been positive, and we want to assure you that the issues you are encountering with the advertisement placements are not the norm for our operations.
  
  Currently, we are facing an unexpected issue with our primary printer, which has affected our ability to deliver on our commitments in the usual timely manner. To mitigate this, we have outsourced our printing needs to ensure that your advertisements are displayed as contracted.
  
  Please understand that this is a rare disruption in our service and we are taking all necessary steps to rectify the situation promptly. We value your business and are committed to ensuring that your advertisements reach the local community as intended.
  
  We appreciate your patience and understanding as we work through this challenge. Our team is actively monitoring the situation and will keep you updated on the progress of your advertisement placements.
  
  We have had an issue with the phone company that we were previously using and unfortunately this has caused us to have to change our number. Please call me directly at ************ to discuss what we can do. 

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21519033
  
  I am rejecting this response because:

  Since making my original complaint, I have spoken with each of the owners of Brix and Los Dos Amigos Fiesta and have been informed that they have never used The Takeout Times for their menu services.  In previous years, I have paid for advertising on the Los Dos Amigos menu just to be told that my advertising has never been displayed due to the owner creating their own menus and NEVER once has outsourced their menus.  I have received an email from *************** with the Takeout Times and have yet to actually speak with them on the phone after calling the number provided multiple times.  It's becoming more and more apparent that I have been scammed out of thousands of dollars for advertising from a company that does not even have a relationship with any of the restaurants they claim to provide menu services for. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/27/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business approached me to pay for advertising on takeout menus and told me they would roll out within ***** days. I paid a large amount of money last September 2023 and have yet to see anything and as of a few months ago have not been able to make any contact.

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023 I purchased an ad with the takeout times. As of 3-12-24 I have not received the ad, been contacted concerning the ad r been able to reach anyone to discuss the issue. I have left multiple messages and emails with no response.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased advertising from The Takeout Times on October ****** To be published in late December of 2023 or Early January of ******************************************************************************* January I reached out again via ************* messages with no response Today *** answered the phone and claims their printer is down and waiting on parts and that they have a printing company doing them And told me late may 2024 I asked for a confirmation email with said info He sent a blank email I responded saying no context in the email And no response After Googling I found out through the BBB they are scamming companies

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30th 2023 a transaction made to The Table Times for $1,596. The company that promises ads in menus still haven't done so. It has been 5+ months now.I have attempted to get a refund on this and they insist that there is no path in which I would get a refund even if they never get an ad out for me. Their loophole is the 120 guarantee requires approval of an article. And, when an article is never done; the 120 day timer never starts. I am told there is no guarantee of service in their contract but they also will not send me a copy of the contract to verify after repeated requests. Their sales people promised an ad in my ******************** within 90 days. The sales team also told me that if it went beyond 120 days that I could get a refund.

• Initial Complaint

  Date:02/16/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a tattoo shop that won best of my city for 2023. In August of 2023, I was sought out by ************** from the Take Out Times. They told me because my business has won that they wanted to feature me in their pamphlet. Being a new business owner I was excited for the opportunity. I was told that my ad would be in 3 different busy local restaurants take out menus and got excited to promote my business. I was first told 90 days from ad approval. Their design team created my ad and a child could have done it better. I took the time to make my own, submitted it and played the waiting game. I was told 90 days, then 120 days, then 120 days from approval, then 2 more weeks they breached their contract with me. It is now 2/16/24 and still no ad. I contacted my contact person, *********************, and once revealing I was upset, he avoided me like the plague. I paid $499 to be featured with absolutely nothing to show for it. I proceeded to call everyone on their contact list and repeatedly sent to voicemail of customer service. *** left many messages and no one has called me back. I finally got in touch with ***********************, the companys VP and explained how they were in breach of contract and requested a refund. She assured me that my money would be refunded to me within 72 hours of Monday due to their accountants pay period or something like that 72 hours came and went and I am STILL waiting for my refund. I will continue to call and raise h*** until I receive my refund. I came here to file a claim and low and behold, this is their MO. They have taken advantage of MANY Small business owners the exact way they took advantage of me. HUGE buyers remorse with zero outcome. Heed my warning, do not do business with this company, they are a team of scam artists. My red flag started to appear shortly after I signed their contract and they were asking for more money for a bigger ad. I told them I wanted to see what they could do for me first. Thank goodness I didnt send them any more.

  Business Response

  Date: 02/20/2024

  *******,

  I sincerely apologize for the frustration and inconvenience you've experienced with The Takeout Times, especially regarding the delay in receiving your refund and the issues surrounding the advertisement of your tattoo shop. It's concerning to hear about the challenges you've faced, including the communication breakdown with our team. Your business, which has rightfully earned recognition as the best in your city for 2023, deserves to be showcased appropriately, and it's clear that we've fallen short of meeting your expectations.

  
  I want to assure you that I am personally looking into the matter to understand the delay in the refund process and why our communication channels have not served you as they should. We are currently experiencing some issues with our phone system, which may have contributed to our failure in receiving your calls and addressing your concerns promptly.

  
  Your experience is not reflective of the high standards we aim to uphold for our clients. Ensuring your satisfaction and rectifying this situation is of utmost importance to us. Please allow me some time to investigate this issue thoroughly. I will ensure that we expedite the resolution process and provide you with a status update and a definitive timeline for your refund.

  
  Your patience during this time is highly appreciated, and I want to thank you for bringing these concerns to our attention. Rest assured, we are committed to making this right and restoring your confidence in our services.

  
  Warm regards,

  
  ***************
  Customer Service Manager
  The Takeout Times

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/16/2024

  I was assured that I would receive a refund and I have still yet to receive one. 

• Initial Complaint

  Date:01/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for advertisement and the company has completely ignored phone calls, voicemails and emails. The direct phone numbers provided for the reps do not work.

  Business Response

  Date: 02/20/2024

  ********,

   

  I'm truly sorry to hear about the issues you're encountering with reaching us through our phone system and not receiving responses to your voicemails and emails. It's certainly not the experience we aim to provide, and I understand the frustration it must cause, especially after investing in an advertisement with us.

  Regarding the direct phone numbers for our representatives not working, we're currently experiencing some technical difficulties with our phone system, which has unfortunately impacted our ability to receive and respond to calls as promptly as we usually do. We're actively working with our technical team to resolve these issues and restore our phone lines to full functionality as quickly as possible. I know if you press the customer service option it will ring through to my team.

  
  In addition to addressing the immediate concern, I want to ensure that the issues with your account are resolved promptly. We will reach out to you directly to gather more information about the advertisement you paid for, including the type of advertisement and any confirmation or order numbers you might have. This will help us locate your account more quickly and address the specific issues you're facing.

  
  Your patience and understanding in this matter are greatly appreciated, and I assure you we're doing everything in our power to rectify this situation as swiftly as possible. Thank you for bringing this to our attention, and I look forward to resolving your concerns.
  
  
  Warm regards,
  
  *********************
  Customer Service Manager
  **********************

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/6/2023 we paid 599. to The Takeout Times for advertisement in a booklet that was to be distributed locally. We have called and e-mailed numerous times and there was always an excuse or empty promises provided. On 1/23/2024, I spoke with *************** who agreed we should be provided a refund and he promised to submit our request and said he would call me the following day. I never got that phone call or the promised refund. When I called his phone number this morning I learned it has been disconnected. This is an elaborate scam and we want our money back.

  Business Response

  Date: 02/20/2024

  ****,

  I understand your concerns and frustrations regarding the refund process for your advertisement in our booklet, and I want to assure you that we are committed to resolving this matter promptly and transparently.
  
  Firstly, I'd like to address the issue with our phone number. As previously mentioned, we experienced some technical difficulties with our primary phone service provider, which led to the disconnection of the number you tried. To ensure continuous communication, we provided an alternate number for any urgent queries or concerns. I apologize for any inconvenience this may have caused and appreciate your patience as we worked through these technical challenges.
  
  Regarding the refund you were promised on 1/23/2024, I have reviewed our records, and it shows that the refund was indeed processed on our end. However, I understand that you have not received it, which is concerning. I want to take immediate action to investigate why this has occurred. To do so effectively, I will need to liaise with our financial department and possibly our bank to trace the refund process and identify any discrepancies or delays.
  
  Please rest assured, [Client's First Name], that I take your claim very seriously and do not wish for you to feel that you have been misled or scammed. The Takeout Times values its clients and their satisfaction above all, and it is never our intention to make promises we cannot keep.
  
  I will personally ensure that this matter is looked into as a priority, and I will give you a call as soon as I have an answer for you. Expect to hear from me by [specific time or day], at the latest. In the meantime, should you need to reach out for any updates or further assistance, please do not hesitate to contact me at the alternate number provided or via email.
  
  Thank you for your understanding and cooperation as we work to resolve this issue. Your patience is greatly appreciated.
  
  Warm regards,
  
  *********************
  Production Manager
  The Takeout Times

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21220223
  
  I am rejecting this response because:  We started working with The Takeout Times in June, 2023.  It has been one excuse after another as to why we didn't get the product we paid for or the promised refund.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to place ads with the Leominster takeout times for advertising in four different local restaurant takeout booklets that would be distributed with all takeout orders. I paid $499 for a years worth of advertising on May 19, 2023 I was promised that the advertising books would be out no later than August 1 and my year subscription would go from August 1 through July 31, 2023. As of this date January 17, **** there have been no ads or books produced. Upon further investigation, and looking at this company and its ****** reviews, several people have complained of the same exact problem. I have called the company several times and left voicemails for someone to please return my call and let me know what is happening. No one will return calls or reply to me. The only response I got was after I posted a ****** review. The response was from the production manager, *********************, apologizing but also , threatening that he will take legal action with ****** for indicating that his business a scam. I never use the word scam and was just simply stating for other buyers to be aware of not to use this company based on my experience, and the experience of several other people. I have reached out to my bank to try to get reimbursement and dispute the funds however, since **** much time has a lapsed, I am unable to get my money back from my bank at this time. I kept being patient and optimistic that the takeout times would make good on their promise to deliver my ads however I am very disappointed that as a small business, I trusted them with $500 for advertising, which has still not happened at this point, I am nearing close to a year since I gave them the payment of $499.00 with no delivery of goods. I would like to file a formal complaint against this company, as it appears to have happened to several other people across the country. This is not a company I would like to do business with an IM requesting a full refund on my $499.00

  Business Response

  Date: 02/20/2024

  *****, 

  I understand your concerns and frustrations regarding the delay in the distribution of the advertising booklets for the ********** Takeout Times, and I appreciate your patience and willingness to reach out to us for clarification.
  
  First and foremost, I want to apologize for any inconvenience you've experienced. Our aim at The Takeout Times is always to provide value and satisfaction to our clients through effective advertising opportunities. I also want to assure you that we take your feedback seriously, as it helps us improve our service.
  
  Regarding the delay in the distribution of the advertising booklets, please allow me to explain the situation. Due to unforeseen circumstances, including challenges beyond our control, the production and distribution of the booklets have experienced delays. I understand that this is not the outcome you, or we, anticipated, and I apologize for any disruption this may have caused to your advertising plans.
  
  As per our agreement, we have a no-cancellation policy, which is in place due to the nature of our advertising schedule and commitments. This policy is essential for the operational logistics and planning required to produce and distribute our booklets to numerous restaurants and their customers effectively.
  
  However, I want to reassure you that your advertising will still be delivered. The distribution of the booklets is currently underway, and your ads will be included as agreed. Your one-year subscription for advertising will be adjusted to reflect the actual distribution start date, ensuring that you receive the full year of advertising exposure you paid for.
  
  I understand this situation is far from ideal, and I'm here to work with you to resolve it satisfactorily. As a gesture of our commitment to your satisfaction and to address the inconvenience caused, we are exploring additional ways to enhance your advertising reach within our network at no extra cost to you.
  
  We value your business and the trust you've placed in us. I'm committed to ensuring that your experience with The Takeout Times ultimately meets your expectations and helps your business grow.
  
  Please feel free to reach out directly to me at extension 200 if you have any further concerns or need additional information. Your business success is important to us, and I'm here to support you every step of the way.
  
  Warm regards,
  
  *********************
  Customer Service Manager
  **********************

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21156725
  
  I am rejecting this response because I am requesting a refund of the $499.00 I paid for advertising that was not delivered anywhere near the timeframe I agreed to when  purchasing advertising in the takeout times. This is way longer  than an unforeseen circumstance, it is likely never happening. Therefore this solution is not acceptable to me as It has have been several months without any resolution. I do not wish to do business with this company now or in the future as they have not delivered on their promises. It seems this is the case with many other unsatisfied clients as well,  in many other markets. This is evident as I  read reviews and prior complaints, this is not an isolated case by any means. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/04/2024

  *****, 

  I understand your frustration and disappointment regarding the delay in delivering the advertising service you purchased from The Takeout Times. It's clear that this situation has not met your expectations, and for that, we sincerely apologize. Our goal is to ensure our clients are satisfied and see value in the services we provide, and it's evident we have fallen short in your case.

  
  Upon reviewing your account and the details of your complaint, it's important to address your concerns thoroughly. Our contract does state a 120-day delivery window from the approval of artwork and articles. However, it seems that we have not met this commitment within the expected timeframe, which understandably has led to your decision to request a refund.

  
  We take feedback from our clients seriously, especially when it concerns the timeliness and quality of our service. While it's true that we have faced unexpected challenges that have impacted our delivery schedule, it's no excuse for the significant delay you've experienced. We are currently reviewing our internal processes to prevent such occurrences in the future.

  
  Regarding the comments about other unsatisfied clients, we are actively working to address and resolve any issues that have arisen. We are committed to improving our services and ensuring our clients' needs are met in a timely and satisfactory manner.

  
  Given the circumstances, we are prepared to process your refund of $499.00 as requested. This decision is made in the interest of maintaining trust and integrity with our clients, despite our policy typically not favoring refunds once services are rendered. We believe it's the right thing to do to ensure your satisfaction and to acknowledge the inconvenience this has caused.
  Please allow us 5-7 business days to process the refund to the original payment method used at the time of purchase. Additionally, we will be taking steps to ensure that the concerns you've raised are addressed internally to improve our service delivery to all clients.

  
  Once again, we apologize for any inconvenience this situation has caused. If there are any further questions or concerns you'd like to discuss, please do not hesitate to contact me directly at extension 200. We value your feedback and hope to resolve this matter to your satisfaction.

  
  Sincerely,
  

  *********************
  Customer Service Manager
  **********************
  Ext: 200
  
  

  Business Response

  Date: 03/04/2024

  *****, 

  I understand your frustration and disappointment regarding the delay in delivering the advertising service you purchased from The Takeout Times. It's clear that this situation has not met your expectations, and for that, we sincerely apologize. Our goal is to ensure our clients are satisfied and see value in the services we provide, and it's evident we have fallen short in your case.

  
  Upon reviewing your account and the details of your complaint, it's important to address your concerns thoroughly. Our contract does state a 120-day delivery window from the approval of artwork and articles. However, it seems that we have not met this commitment within the expected timeframe, which understandably has led to your decision to request a refund.

  
  We take feedback from our clients seriously, especially when it concerns the timeliness and quality of our service. While it's true that we have faced unexpected challenges that have impacted our delivery schedule, it's no excuse for the significant delay you've experienced. We are currently reviewing our internal processes to prevent such occurrences in the future.

  
  Regarding the comments about other unsatisfied clients, we are actively working to address and resolve any issues that have arisen. We are committed to improving our services and ensuring our clients' needs are met in a timely and satisfactory manner.

  
  Given the circumstances, we are prepared to process your refund of $499.00 as requested. This decision is made in the interest of maintaining trust and integrity with our clients, despite our policy typically not favoring refunds once services are rendered. We believe it's the right thing to do to ensure your satisfaction and to acknowledge the inconvenience this has caused.
  Please allow us 5-7 business days to process the refund to the original payment method used at the time of purchase. Additionally, we will be taking steps to ensure that the concerns you've raised are addressed internally to improve our service delivery to all clients.

  
  Once again, we apologize for any inconvenience this situation has caused. If there are any further questions or concerns you'd like to discuss, please do not hesitate to contact me directly at extension 200. We value your feedback and hope to resolve this matter to your satisfaction.

  
  Sincerely,
  

  *********************
  Customer Service Manager
  **********************
  Ext: 200
  
  

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21156725
  
  I am rejecting this response because I would like a return on my $499. I do not want more empty promises of advertising that has never happened and will never happen. I do not want to do business with this company they have not delivered on their promises and my only resolution will be a refund of my money. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 03/04/2024

  I will be on the lookout for my refund in 7-10 business days as promised. 

  Customer Answer

  Date: 03/27/2024

  This company finally offered to give me a refund finally but as I suspected, they have no intention of doing so it has been over a month and not a word from them. They are completely fraudulent in my opinion, liars, thieves, and thugs.! All I want is my $499 back As they finally agreed, to do so but they have not refunded me.