Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Cellular

  12447 SW 69th Ave Portland, OR 97223

  
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  Consumer Cellular

  PO Box 7175 Pasadena, CA 91109-7175

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  Consumer Cellular

  7204 SW Durham Rd Ste 300 Portland, OR 97224-7574

  

Review Details

• Review fromLaura W

  Date: 08/26/2022

  1 star
  Will not give a replacement phone for a defective one they sent me to replace a defective one I had beforeDid you not tell you that you have to call right away when you receive this phone if its defective when you think which is my work itself out and it didnt my phone is having issues where you try to turn it off its a flip phone you should be able to push the button when its turned on to see the time but since I had this phone you have to open the phone because the phone and they tell you they do not sell you refurbish phones which I think this one is and ever since Ive had ********** I have never had nothing but problems the first one with a **** dial and the issues with this one and they will not send me a new one

• Review fromBeau Z

  Date: 08/25/2022

  2 stars
  Fairly good service in *********** for last 8 years. Now its gotten terrible due to losing ******** and now just operating on ATT towers, ATT is now limiting data speeds and close by cell phone access to them ( and customers). I ve had to restart my phone up to 10 times a day just so it connects to a closer cell tower so i get get some decent gps signal. CS will tell you its your non 5g phone. Its not! I jumped over to TMobile and everything is Great! ********************* on CC unless iys working fine for your area.

• Review fromRichard D

  Date: 08/23/2022

  1 star
  Worst customer service experience for my elderly mother!!! We referred my mother to consumer cellular. We called and my mother spoke with the sales rep who was actually great. My mother paid for a new phone and the additional SIM card. ******************** for moms phone to arrive she gets an email indicating she needs to call them to finalize her order which we thought was already underway.Mom calls the number provided and they said the system is indicating she needs to provide her Drivers License and proof of address. She emailed the information to the email provided and calls back to verify they received the information.A representative then tells her that the system has rejected her order and she will not be receiving her items and the funds should be refunded to her. No explanation why the system is rejecting her order, no way how to fix it, no attempt to redo the order, no resolution at all. WORST customer service experience. We will be dropping our service with consumer cellular.They should be more receptive to the struggles of the elderly in the first place.

• Review fromMary S

  Date: 08/19/2022

  2 stars
  consumer cellular misrepresents. said my **** would only be ***** for me and husband They dont **** you how much in fees youll pay Data started 500 gb .didnt know then they woukd seitch your data on. they up us and charged us more money. It krpt happening .Then when tgey did it to my husband also and his job has wifi as o he dont need data we went to another carrier The lousy **** consumer touts as savings for seniors was not worth agrivstion. customer service staf disresoectful and rude snd argued with customer. I now pay 40. but i hsve 5gb of dsta for me 1 for my husbsnd and thats sll we pay

• Review fromMICHAEL M

  Date: 08/18/2022

  3 stars
  After being a Consumer Cellular customer for a number of years, I have just received a monthly charge of $5 for not using their **************** Almost all vendors I deal with offer an *************** but none charge you for not using it. This is basically a money grab and poor customer service. Obviously, I will be shopping for another service provider.

• Review fromPatricia L

  Date: 08/12/2022

  1 star
  My Uncle. 80 years old. Ported over to Consumer Cellular. They sent him a damaged device that wouldn't connect a landline. He needs to have a phone so he wanted to port out of Consumer Cellular because of the poor customer service. They refuse to give him a pin number to port because he didn't have an email on file. We gave them an email to use and now they say it can take up to 14 business days to get a pin. He may need emergency services before then and no longer has a phone. He has breathing problems. They said they can't give him a pin unless a supervisor calls us. WORST CUSTOMER SERVICE EVER! If you are a senior....Steer away from Consumer Cellular.

• Review fromTom E

  Date: 08/11/2022

  1 star
  I just moved to them in June and was told if I bought a new phone and paid for it in full I could get it unlocked after 30 days. Well they lied. When i called today I am being told that i have to wait 6 months to get it unlocked. If I knew that at the beginning I would have bought a unlocked phone online. I am very unhappy with consumer cellular. I would not recommend them!

• Review fromRichard G

  Date: 08/09/2022

  1 star
  We have been charged an outrageous amount for use of our phone while on a trip to central ******************** our normal monthly ****. They say we used internet for an incredible amount of expensive time, which we deny. I spoke to customer service for explanation with no valid response...only the statement that "that's what our meter shows and it is expensive over there. When I asked about the time shown on the invoice their answer indicates significant time and charge at 5am in that time zone (we were sleeping) and also during the day we were flying home (you can't use the phone on a plane over the ocean). They said it could be for viewing videos or transmitting pictures (we used a camera for pictures, not the phone, a computer on wifi for sharing and didn't watch any videos).I paid the $435 **** to avoid late charges and a record of not paying my bills, but I believe we have been cheated or misled on how the phone charges work, and the customer service people are of no help in justifying this charge...dramatically larger than our normal $65 per month charge.Based on this experience I shall not remain with this mobile phone service.

• Review fromrobert h.

  Date: 08/06/2022

  1 star
  Our experience with the land-line side of consumer cellular is beyond dreadful. initially to get the unit up and running took 4 or 5 days speaking to 4 or 5 customer service people, some of whom had some idea what was going on and others not so much. eventually one chap made it work. but it never worked well. after about 2 years when it stopped working completely they sold me an "updated" landline gadget. it was inconsistent, unreliable, in other words absolutely worthless. calls dropped or produced a busy signal. just plain didn't work. i'd say conservatively that i spent a total of 17 hours dealing with their customer service. of course i didn't and don't blame the customer service people for these issues. what's it like working for a company that sells junk?? anyway the only way out was to give up the landline # we've had for 30 years and inform everyone we know that our number is no longer usable. alas i add my crummy review to the 423 other reviews i see here. i'm now going to copy this little note and paste it in a message to consumer's CEO as well as what's his name, that TV actor who is now appearing in consumer cellular adds probably pulling down $500,000 a year.

• Review fromHeather B

  Date: 07/31/2022

  1 star
  I paid my phone off and asked them to unlock the phone as it had been paid off and they told me I had a past due balance to pay first. This is the second month theyve done this.