Complaints

This profile includes complaints for AAA Oregon/Idaho's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AAA Oregon/Idaho

  600 SW Market St Portland, OR 97201-5218

• 

  AAA Oregon/Idaho

  8555 SW Apple Way Portland, OR 97225-1774

• 

  AAA Oregon/Idaho

  1836 NW 9th St Ste 110 Corvallis, OR 97330-2370

• 

  AAA Oregon/Idaho

  2909 Ryan Dr SE Salem, OR 97301-9687

• 

  AAA Oregon/Idaho

  12150 SW Garden Pl STE 217 Tigard, OR 97223-2328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Each year, its the same thing. *** sends out a letter which states: THIS IS NOT A BILL. What it is notice of the increase in my auto insurance because theres always an increase.Each year, I call the agent liaison I have at *** and make the same complaint. Check the phone logs which will bear me out on this. Send out the bill instead of this letter [What purpose does this letter serve? And why cant the bill be sent out instead?] because this is what happens: The bill arrives a few days before its due. One year, my insurance was almost cancelled because I had not received the bill on ******** was forced to pay by credit card. A close to $1,000 charge is not something I put on my credit card. AND:a)I do not pay bills online. b)I do not bank online. To date, my data has been stolen 4 times, so I do as little over the web as possible. Now my email address & other info has been found on the Dark Web. c)I will not download my bill from the **** website. I pay by check.This means I go to the credit union to draw money from an account. Then I o go to the ** to mail the letter. My time is as valuable as AAAs. AAAs incompetency must stop.Mail my bill one month before the bill is due, not the week before.AND compensate me for repeatedly having to ask you to do something which is practical, logical, and should be a non-brainer.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON September 11th I called for a tow from my home in ******** Oregon to The Coos Cycles shop in ******** oregon. The dispatcher called me and said the driver had a car to deliver to coos bay first and then he would be back to pick up my ****** ******* motorcycle. Then about twenty minuets later the guy from *** rang my door **** and said he was her to pick up my bike. OH ok its here in the garage. He said he has another car on the tow truck and has a trailer on the back for my bike. I said OK then he said you will have to roll it down the driveway and onto the trailer which was a car trailer and not a bile trailer. I told him I cannot right or push this 850 lb bike onto your trailer and why cant you just winch it? He said he already has his winch on the car and said he will help me. I told him I just had back surgery and that is why Im having the bike towed to get fixed cause i cannot ride it anymore safely. He said well I will heal you load it. The bike got stuck in the ramp that was for a car and then it went over and the driver just jumped back at the bike came down on me and into the street. It was still stuck in the ramp gate and I was bleeding badly as I yelled for my daughter to come help me. The driver finally unhooked the car and winched my bike onto the trailer like I asked him to do in the first place. My daughter bandaged me up and got the bleeding to stop and wanted to take my to the hospital but I declined as there were no broken bones. After a few days the shop called my and said how am I doing and that we cleaned up all the blood off your bike and there is damage from it falling off the trailer into the street. I asked them to make a separate bill for those damages from the *** guy letting the bike fall. I then called *** and told them what happened and said I just want to have the repairs from the falling off the *** truck to be paid and Im not out to get a a bunch of money. The lady gave me a number for a man called *** ****** ************

  Business Response

  Date: 10/08/2024

  We will reach out to the member and try to resolve the complaint.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with the last 2 times I have attempted to use the service of emergency roadside assistance. My wife waited 3 hours and no dispatch was made for a flat tire where we had a spare but no ***** She was told it would be 2 hours for a dispatch. She waited 2 hours then called and was told they didnt know when someone could come. I showed up 3 hours later with a **** and put the spare on and still no dispatch. Tonight My truck wouldnt start. I put a request for a toe through the app. It said someone would be there in 8 min. 8 min later it said one minute. Then it said 0 minutes and no one showed. I then called and the lady said she didnt know when someone would show and raised her voice when I complained about the app. She then told me I would get a text once it was dispatched. In the meantime someone helped me get my truck started. I got a call an hour later from the tow company asking where I was. I never got a text or app notification from *** about dispatch. What used to be a comforting, reliable service is now a joke. **************** and the actual service is a joke. They ask us to use the app but the app is faulty. The rep I called was immediately defensive and combative when I brought up the app is wrong so I guess she is used to this complaint. Then I get no notification they dispatched it once they finally did. *** is a joke now. Used to be you count on them but lack of communication and and execution of services is subpar. Not the *** of old for sure. I will not be renewing again. I do not trust them to be able to help me or my family. Iin an emerigemcy. Extremely disappointed.

  Business Response

  Date: 07/29/2024

  Please forward to AAA Oregon/Idaho at ********************************************** for review/response. Thank you.

  Business Response

  Date: 08/02/2024

  ************************************

  Business Response

  Date: 08/07/2024

  We will reach out to the member and resolve the issue to their satisfaction.

• Initial Complaint

  Date:06/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday June 15th at 12:08PM MT, I called AAA for roadside help as I had locked myself outside of my car. I was told a Locksmith was on the way and should arrive within about 40 minutes. I waited 40 minutes nobody shows up. I call again for an *** and I am told I need to wait another hour.....I wait another hour....nobody shows up......I call again and I am told I need to wait another 45 mins.....I wait another 45 minutes.....nobody shows up. I call again for an *** and I am told the *** is now UNKNOWN !! Now I was forced to call my own Locksmith (Discount Locksmith) and pay $114.00 for this service. I do this as per the suggestion of AAA....they also tell me I should be able to get my refund in a TIMELY manner.I demand a refund of $114.00 from AAA within 72 hours due to the extreme mental anguish and emotional distress that AAA subjected myself and my family to on June 15th 2024. This event was OUTRAGEOUS !!! AAA should have told me on the FIRST call they could not get anybody to me within a reasonable time and that I could call my own Locksmith and get reimbursed for doing so. Instead the LIED and LIED and LIED to me numerous times making waste my VERY VALUABLE time during this busy holiday weekend!I look forward to the PROMPT response from AAA.Sincerely,************************* *************************

  Business Response

  Date: 07/18/2024

  Refund has been processed.

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 7th at 10pm my van made a loud sound and broke down. We barely had time to pull over and it stopped in front of someone's driveway blocking it. I called AAA to get towed. The agent asked me my location and for the description of my van. I told him it was a 2012 ***** Express 3500 BOX Van. He asked me if it had a lift and if there was a lot of weight in the back. I said no lift and we had tools and a huge pressure washer. He said he would call for a tow. I got a VM and a text stating that a tow truck was on the way. An hour later I got an update saying it was taking longer then expected which was understandable for a Friday night. Finally a tow truck showed up. He came out and said his truck would not tow our van that he was told it was a passenger van. He said he would call AAA back and have them send out a bigger tow truck. I received a phone call 20 or 30 minutes later from AAA and the agent told me that they were not going to be able to tow our vehicle. At this point we're now at about 3 hours blocking this woman's driveway. He explained it was against their policies to tow a box van. I told him this is the only vehicle that we have ever had. I wasn't told about this policy when I paid for my AAA nor when I called for towing. The agent knew it was a box truck because he asked me specific questions about it. I expressed my frustration with this because we have been sitting for so long waiting for help. He told me to send him an email with a picture of my van and that they would try to make an exception for me because of the long wait. 45 minutes later I never received a call so I called customer service back. The lady that answered the phone was extremely rude said there was only two of them on duty and that she was not going to be able to help me and pretty much ended the call. I read the policies which did not state anything about a box fan. AAA left us stranded for pretty much 8 hours which we finally had to take care of the situation ourselves

  Business Response

  Date: 06/22/2024

  We are reaching out to the discuss this with the member.

  Customer Answer

  Date: 06/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined AAA yesterday 5/13/2024, there is a disclaimer on their website saying ****************** If roadside assistance is requested at the time of enrollment, **************** will be provided, but is limited to Basic membership level services for the pre-existing breakdown. A $75 **************** fee must be paid when service is." I tried to used tow services today 5/14/2024, when I did request for service on the app a dispatcher called and said there is a 48 hour waiting period or I will incur the $75 dollar fee. I tried to explain to them no where on their website said there is a 48 hour waiting period. This website *************************************************************** show the fine print on the bottom before signing up for AAA. This is very deceptive where the fine print does not match what the company is saying. The dispatcher said they would not honor it and will relay it to their managers. Very frustrating when I paid for a service not to have it honored by the company.

  Business Response

  Date: 05/17/2024

  Mr. In,

  Thank you for your comments on our terms and conditions and we will review them to ensure clarity.  Unfortunately you are not eligible for refund as we provided road service to you on 5/15/24.  Please let us know if our records are incorrect.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe stating that there isnt enough demand, from our membership, to continue offering notary services is not only incredibly irresponsible of AAA, but premature since AAA (still) hasnt even sent out a survey (as I was told in December by Tej Verde that AAA would do) SPECIFICALLY asking if Northwest AAA members actually want notary services or not to EVERY AAA member in the Northwest for AAA to actually know if thats true or not.As such, if you would, please honor what I was told by sending a survey to every Northwest AAA member specifically asking them if they want notary services or not for AAA to actually know if their members want notary services or not I would appreciate it.

  Business Response

  Date: 05/09/2024

  We have numerous discussions with this member about notary services and we had previously offered to refund her membership dues.  She has our contact information so it is curious as to why she is using the forum.  Based on this information provided in this compliant we will issue the appropriate dues refund and cancel her membership.  We consider this matter closed.  Thank you.

  Customer Answer

  Date: 05/09/2024

   
  Complaint: 21687494
  
  I am rejecting this response because:

  In Re: *** 33 YEAR MEMBER REQUESTING NOTARY SERVICES PLEASE BE RETURNED TO NW ***.

  Dear *******************, NW *** CEO:

  Since I can see that you directly received this Im writing you directly.

  So your answer is to get rid of a loyal *** member rather than simply do what *** said theyd do?And Ive been a loyal member with *** 33 years (since 1991). Regardless, Im not sure why you would have such an issue with me contacting the Better Business Bureau for help considering nothing has been resolved (at least not for me), and Ive been asking (for almost 5 months now) for *** to please do what they said they were going to do by sending out a survey asking if *** members want and/or need notary services in the Northwest region since notary services are available with *** in every state Ive ever lived in - except Oregon. Matter of fact, when I first got to Oregon I went into my local *** office and while I was there 2 *** members walked in and asked for notary service to which the *** Representative told them *** Notaries are no longer allowed to provide notary services because it takes time away from other services - thats how I even discovered that *** in the Northwest doesnt offer notary services, and my fianc and I were both just as taken aback as the other 2 *** members since Ive only ever known (for 33 years) that *** has notary services included in its membership and my family and I rely on that since banks can only notarize certain things.

  As youre aware, I also never asked to not be a *** member - not over the phone or in writing - and Im not asking to not be a member now. Ive been a *** member for 33 years dont you think that with that type of loyalty I (at least) deserve to decide for myself whether or not I want to be a *** member? Or does *** no longer value loyal customers?..

  What I am asking, however, is that *** honor what I was told on 12-4-23 @ 3:22pm PST by *** Senior Manager, Tej Verde: *** can send out a survey in the next survey to see if members want the notary service to come back. The marketing department will send it out probably by the beginning of 2024.

  However, instead of *** sending a survey to every Northwest *** member to ask them specifically if they want and/or may need notary services, I was told by *** that instead *** chose to send out a basic survey asking a general open-ended question (and at the end of the survey) about what services they would like with *** - AND THE SURVEY WAS ALSO ONLY SENT TO CERTAIN *** MEMBERS.

  It was deceitful to only send a survey to only certain *** members and to not even specifically ask if they want and/or may need notary services.

  ***, you also sent me on a wild goose chase telling me to contact ***************************, Chairman at *** Global (whos also being replaced by ******************* any day now) knowing that neither ******** nor **** have any say over what goes with *** in the Northwest.

  As a loyal member I clearly value ***. I dont, however, appreciate being lied to by your Senior Manager, ************, and I definitely dont appreciate being sent on a wild goose chase by you and that you would rather lose a loyal *** member rather than simply and actually do what *** said they would do.

  And that is why, for me, none of this is (still) resolved.

  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/22/2024 us date of my ******* attempt to apply for a Credit Card.This complain is not against a *** office, but against the *** website.I provided correct information on the *** website for applying for a *** **** Signature Daily Advantage Credit Card.I provided this correct information: my phone number, the last four of my SSN, and my zipcode. See uploaded documents.I get a text message and I click to verify my phone number. Then immediately the website says Sorry! We could not verify your information. Please check that you entered the correct information.***.com does not provide any technical support for their website and denies me the chance to apply for the credit card. I am told I must travel an hour to a *** office to apply. This is unacceptable.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb 2024, I filed a 1-star review on this BBB site about poor service received by ***. And it wasn't just that one time; I had prior negative experiences & was seriously questioning why I had been a loyal, paying customer of *** for 25 years when I rarely used the service. On February 19th, 2024, I received a call from ****, Fleet Director at *** re: my review. I vented, he listened, & the resolve was that with my new year starting in May 2024, he offered to pay for the membership dues for 1 year. I agreed. But I was charged $107.Then - I rarely use my 3 calls, but this year I did. March 30th, I called *** for a lockout. I had one of my original keys with me, but it wouldn't open the door. I was told 45min. I told the *** associate EXACTLY where my car was located, down to the exact space. I was in an empty parking garage at a busy shopping center, & it was a sunny Sat late afternoon. An hour later, I called ***. They said the case was closed. What? No, I'm still here. The *** assoc said the locksmith was at my ******* wasn't there, so he left. Again, what? No, I've been here the whole time. *** then sends a locksmith back out, & the 2nd one finds me. It's now been hours, I'm cold after a long bike ride & not happy. 2nd locksmith is VERY nice, so something doesn't scan here. I don't understand why the 1st locksmith would lie & say he was at my car?? It doesn't make sense. I later called the locksmith owner directly. He looked at the driver GPS & the notes. The 1st *** assoc did not notate that I was parked IN THE PARKING GARAGE. Only that I was at the shopping center by the ****** How in the world would *** expect the locksmith to find me amongst thousands of other cars??? The driver said he drove around a long time looking for me, tried to call (my phone was locked in my car) & finally gave up. Someone at *** fabricated the locksmith found my car & waited. That never happened. Called *** **** twice - no luck. I am a 25yr member. Disappointed.

  Business Response

  Date: 05/09/2024

  We are in contact with the member to resolve the issue.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used truck in ************. On Jan. 19, while driving it home to ******* the brakes quit working.I called AAA for a tow and was told I should not have bought a truck with faulty brakes and that they would not provide me towing services. I was left on the side of the road to find a tow company to get home. I was charged $659.63 by *******************, ************.I have had AAA Plus 12 years. I called AAA on Jan. 29 to resolve the bill and spoke to the same person as I did on Jan, 19. I was told they would review it and get back to me in 2 hours. Its now Jan. 31 and I have not heard from them.

  Customer Answer

  Date: 02/20/2024

  I'm writing to let you know that AAA has refunded my money for the tow on Jan. 19th.

  Thank you for your help in resolving this issue.

   

  ***********************