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Business Profile

Non-Profit Organization

AAA Oregon/Idaho

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Non-Profit Organization.

Complaints

This profile includes complaints for AAA Oregon/Idaho's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAA Oregon/Idaho has 7 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $120.00 for aaa insurance that same night I was charged another $75 I used it as needed and was told tonight that I used it 4 times in 90 days and they canceled my membership that I can't renew it and denied me roadside assistance I barely got the membership Oct 1 2022 my membership is supposed to be valid until 2023 I never was told that I could not use it 4 times it is a scam I feel

      Business Response

      Date: 12/23/2022

      We will look into the concern and respond to the member.

    • Initial Complaint

      Date:12/05/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am showing an appointment/affiliation was added to my ************** license on 11/10/22. I have called and created a ticket but have not heard back and have not been able to get this resolved. I do not work for an independent agency so no company should have ever requested this appointment/affiliation. This is impacting my current employment and I need this resolved ASAP. Can you please terminate this so I have no affiliation with this company? Do you show who requested it? I do not have any identifying information (producer code, login ID, etc) since I was not the one who requested this and it was done without my knowledge.The company is not responding to me and consistently says they dont know who handles this.

      Business Response

      Date: 12/19/2022

      We have attempted to contact the person and gain clarity.   No progress to date.

    • Initial Complaint

      Date:08/22/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been an AAA member for 8 years and have paid my premium on-time every year since joining. When I signed up for membership I was told that the extra RV premium covered the first 100miles of tow to any destination I would like. I was never informed of a policy change or reduction in coverage. I kept renewing my membership for 8 years expecting I would be covered at this benefit level. I recently had an issue with my RV and had to be towed *********************** $2600 out of pocket. I submitted my claim for reimbursement expecting a pro-rated amount of $1830.99, but all I received was a check for $500 stating their RV policy changed February 1st, 2022 to only cover the first $500. I was never informed of this policy change. I did not receive a phone call, a letter in the mail, an e-mail, or anything stating important changes to your membership benefits have occurred. They never offered a reimbursement of membership fees in February due to the reduction in benefits. Further, they never informed me of the benefit change when I renewed my membership in April of 2022 nor did they offer me the reduced membership rate they are currently charging for their RV coverage. They just kept it at the same rate and same renewal invoice like nothing changed. Had I known that their policy changed to such an amount, I would never had renewed. $500 barely gets a tow truck out to an RV in Oregon let alone tow them to a service center that's willing to work on them. I have many friends and family that are also AAA RV members. They were also unaware of this policy change until my recent issue. Similarly, they would not have renewed at this level of benefit. AAA Oregon has scammed every RV level member, collected their money, and is now leaving them stranded not knowing they aren't covered. I expect for AAA to reimburse me for the coverage I have been paying for over the past 8 years.

      Business Response

      Date: 09/02/2022

      We will reach out to the member and resolve the issue.

      Customer Answer

      Date: 09/06/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.  They have reached out to me via telephone and informed me they will be sending a check this week for the difference in reimbursement that I was expecting.  I find that this resolution is satisfactory to me.

      Sincerely,

      Shayne Tennis

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car battery was dead today. I called AAA to request roadside repair and was told that my membership had been deleted due to non payment and if I wanted same day service, I would be charged a $75 fee. My card clearly states that it is valid through 8/15/22. This fee is 75% of the the membership price Which is exorbitant. I was told that they had called me on my cell phone to tell me that my card was not really valid to 8/15/22 and could not leave a message. I have voicemail and I clear my in box each day.I feel that this is a hidden charge much like the fees banks used to charge and that If the card says that it is valid through 8/15/22....then it is valid through 8/15/22! This is predatory and a hardship to those with low or fixed incomes!

      Business Response

      Date: 09/02/2022

      Membership was not renewed by the complainant.   We are reaching out to resolve the matter.

      Customer Answer

      Date: 09/03/2022

       
      Complaint: 17679313

      I am rejecting this response because:
      The membership card I have is copied below. It clearly has the membership valid until 8/15/2022. I called them for roadside assistance on 8/12. Called them in good faith believing what was printed on the card. 
      Sincerely,

      ***************************** Case

      Business Response

      Date: 09/09/2022

      Member has been contacted.  Membership cards are included with the billing statement and become valid once payment has been received.

    AAA Oregon/Idaho is NOT a BBB Accredited Business.

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