Business Profile

Non-Profit Organization

AAA Oregon/Idaho

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AAA Oregon/Idaho's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

25 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** has trip interruption claims through Allianz Global.Allianz has been giving me the run around for several months now. I had all of the necessary documentation to file a trip interruption claim and got the run around about sending in paperwork, contradictory to what I was told when i originally gathered information about purchasing the policy through ***. I have recorded calls where they state contradictory information as to what they ask for in the actual claim.They kept asking for the tow report, we sent it several times.I have a recorded call where the agent assures me that the actual bill for the auto repair is irrelevant to the claim and then when filing the claim they ask for it. we broke down in a small town and it was very difficult to obtain a receipt afterwards. They ask you to send in the repair bill and then they respond by saying they don't cover the repair bill. It is known that they don't cover the repair bill so why the need to mention this after ********** in and didn't include this amount in our claim.So after a few months of back and forth, they were able to finalize my claim which was for originally upwards of $1800, we know they only cover up to $1500. They said they would pay $490, which isnt even a third of what we filed for. They proceeded to say that they would only cover costs incurred within the first ********************************************* depth about trip interruption and no one ever mentions the 96 hr window, nor does it say that anywhere in any of the *** membership paperwork.I then sent an email, with the claim # in the subject line and asked to see the itemization of what they are paying out, and they keep saying they need a claim number from me. I sent them the claim number and they respond with the same bs. Now I cant see any claim information on their site as it appears they have closed the claim out. Very frustrating to deal with this company and horrible customer service.
Business Response
Date: 01/30/2024
We will reach out to the member and assist with the resolution of the issue.
Initial Complaint
Date:01/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called AAA Oregon/Idaho on Tuesday January 9th, 2024 to start a new Basic Membership for $73.00. I then used the service later this same day.I later discover that the membership does not cover both myself and my wife for our 2 cars. I would have to be with my wife if anything happened with her car while she was driving. As such I called AAA today January 10th, 2024 and asked them to cancel the service and issue a refund.I spoke with ***. *** said he will cancel the membership and issue a full refund of $73.00. A few minutes later *** calls me back and leaves me a message saying that since I had used the service once that he is not able to cancel the membership or issue any refund!This information is not in writing anywhere on the AAA Oregon / Idaho Website:******************************************************* How is a consumer to know what the refund policy is, if the company does not provide it in writing ? As such I demand the membership be closed and a full refund of $73.00 be issued today.Thank you.*************************
Business Response
Date: 01/18/2024
Membership refund policy is clearly stated on our website.
MEMBERSHIP REFUND POLICY
To the extent allowable by law, Members will not be entitled to a refund if:
A Member uses any AAA ********************** during the membership year
Any refunds due to the Member are offset by outstanding surcharges due to the Club.
The Member is terminated for cause.
Membership maintains active status, but a change in membership level, Associates or other type of coverage has occurred. Any resulting account credits will stay on the membership to be applied to the upcoming years dues.
Membership is on Monthly Installment Plan.

Customer Answer
Date: 01/18/2024

Complaint: 21126349

I am rejecting this response because:
This information is NOT posted anywhere on the *** Website. If it really is, then kindly provide me with a direct link / navigation instructions to find such information.
Website: oregon.aaa.com
When you are unable to do so, I shall then expect a FULL refund.

Sincerely,

*************************
Business Response
Date: 01/30/2024
We consider this matter resolved.
Customer Answer
Date: 01/30/2024

Complaint: 21126349

I am rejecting this response because:
The business is not willing to show me exactly where on their own Website consumers like me can find information about cancel and refunds.
They say it is there, but they do not want to show me or anybody where exactly ??? I cannot find the information anywhere.
Sounds very anti-consumer if you ask me. They just want to sweep my complaint under the carpet....and act like it does not matter.

Sincerely,

*************************
Business Response
Date: 02/09/2024
The member has been directed to our website for full detail on membership benefits and refund policy. The member received roadside assistance during the membership term which makes it ineligible for refund. We consider this matter closed. Best regards.
Customer Answer
Date: 02/09/2024

Complaint: 21126349

I am rejecting this response because:
Once again, *** refuses to share evidence of WHERE this information is located as I have spent days and weeks looking at every nook and cranny of the *** website....and I am not finding the information they claim is posted.
This is obviously some sort of scam.
If it is not a scam ...then *** can show me CLEARLY where the information is posted on the *** Website that makes it very easy for consumers....right ???

Sincerely,

*************************
Customer Answer
Date: 02/16/2024
*** offers a 1 Year Money Back Guarantee and they sent this information to me in the mail. (see attached image) The *** 1 Year Money Back Guarantee simply and clearly states: "We guarantee your satisfaction with ***, or your money back. So, please use our services freely, with maps and travel guides at no extra charge, and exclusive *** discounts. If, at any time during your first year of membership, you decide *** isn't right for you, simply cancel. We'll refund the unused portion of your first year's dues. No questions. No hassle." A reasonable consumer would read this and conclude that they are allowed to freely use ANY *** service and if they were to cancel within the first year....they should expect a refund that could be pro-rated for the unused portion of the first year that remains. I attempted to point this logic out to ***, and got this response: "On Wed, Feb 14, 2024 at 3:20 PM *************************** wrote: Hello **************, The direct mail flyer you referenced allows for a refund within the first year, provided no *** ********************** entitlements have been used. The other services mentioned on the flyer (maps, travel guides, and exclusive *** discounts) could be used without affecting the refund." The 1 Year Money Back Guarantee has all of a sudden changed ???!!!??? How is a reasonable consumer supposed to know about information that is not included in writing ????? I would suggest *** change the 1 Year Money Back Guarantee to read as, "So, please use our services freely (***Except for *** ********************** entitlements***), with maps and travel guides at no extra charge, and exclusive *** discounts." This way consumers would KNOW that if they were to use a *** ********************** entitlement, they would not be able to expect any refund. However since this information is MISSING all together, *** needs to honor what they have in writing and provide me a with a refund of $68. Thank you. *************************
Initial Complaint
Date:01/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/27 I accidentally locked my keys in my van, so I called AAA at 9:00am. Someone from Buddys Towing showed up at 10:30. He attempted to open my passenger side door with a metal slim *** that was not padded. He not only failed to open my door, but he caused extensive damage to the inside and outside of the door, and to the dashboard. He left, telling me that he could not open it. AAA does not have a right to send an incompetent person to help me. At 11:00 I called AAA and told them that the person they sent did not know how to fix it, and please send someone else. He said that someone would be there by 1:00. Nobody showed up, so at 1:30 I called AAA. I was told that they are looking for someone to fix it, they have not yet located a locksmith. I asked them why they told me someone would be there at 1:00. I did not receive a response. They called me back at 3:00 and stated that they are not able to locate a locksmith in the county of my location, therefore they will not be providing me with the lockout services that I have paid for. I asked them why it took four hours for them to determine that they were going to refuse to provide me with services. I received no response. AAA does not have the right to refuse to provide me with services that I have paid for. With a simple ****** search, I located 11 locksmiths within an hour of my location. I called **********************, and they arrived in one hour. They quickly opened the driver side door with a padded ***********, doing no damage to the door. AAA owes me $225 for this service. AAA does not have a right to keep me waiting for 7.5 hours. I am owed compensation for the 7.5 hours that I waited outside for service. I am retired, but when I was working I was paid $35.74/hour for my time. Adjusted for inflation my time is worth $46.26. Because I waited outside in the cold rain for 7.5 hours, it seems fair to double this amount to compensate me for my extreme physical discomfort. The amount that is owed for my time is $92.52 x 7.5 hours, total $693.90. Plus $225 for the locksmith, the total that is owed to me is $918.90. In addition I have not had the opportunity to get an estimate for repairing the damaged door and dashboard. I will of course expect AAA to pay for this repair.
Business Response
Date: 01/08/2024
We will contact the member and resolve the complaint.
Customer Answer
Date: 01/08/2024

Complaint: 21100762

I am rejecting this response because: I have not been contacted by the business. The complaint is not resolved.

Sincerely,

***********************
Business Response
Date: 01/30/2024
We believe that this is in process of being resolved.
Customer Answer
Date: 01/30/2024

Complaint: 21100762

I am rejecting this response because: I have been told that someone is working on it. This is not a resolution, and might be another con from AAA. This should have been resolved by now and these time frames are unacceptable. My complaint is not resolved until I receive a check.

Sincerely,

***********************
Business Response
Date: 02/19/2024
We are in contact with the member and we are trying to resolve the matter.
Initial Complaint
Date:09/29/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept 26, 2023 I called for a tow from AAA when the back end of my truck was acting up. I had them tow it to ******************* because I thought that maybe it was something they could fix. Around 5pm, ******************* told me it was the differential and that there is nothing they could do about it and it needed to be towed out of their parking lot. I called AAA again to explain the situation and was told that if ******************* is not open at the time the tow truck gets there, then they would be unable to tow it. Well, 2 hours later when the tow truck got there, of course they were closed. The driver refused and because it was located in a bad neighborhood, I had to drive my truck back home which broke the axel even more. I went into AAA terms and conditions, and absolutely no where, does it state that they will not remove a vehicle from a car lot if it is not open. Absolutely NO WHERE!! We finally got our truck towed the following day to a car mechanic that can fix the problem, but it is now 10 times worse. We also spoke with the tow truck driver that day and he said there was no reason that it should have been left and if they would have been called, it would have been towed to a safe place.We have been using AAA for many years now and pay for premium service. What I got was horrible customer service and is not what I expect from a company that is supposed to help you when these things happen.I spoke with a supervisor, ******, on Sept 29, 2023 who stuck to the fact that by Oregon State Law, they are not allowed to tow unless the business is open. I asked her for the statuatory code on that law and she was unable to provide that to me. I am beyond disappointed in AAA at this point. They could have called ******************* to make sure it was okay to tow the truck and they refused to help. AAA tagline is "travel with someone you trust"... that makes me laugh. I have lost all trust in AAA and now have to fork out more money to fix my truck because they would not help. This is on AAA
Customer Answer
Date: 10/09/2023
This situation has been resolved. A customer rep called us and assured us that this is not how things should have been handled on their end and compensated the best way he could.
Initial Complaint
Date:08/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 11, 2023 we drove to *******, where we had hotel reservations to stay overnight to attend a friends wedding. On the way there we picked up a nail in ********, **********.We called AAA Oregon and were routed to a ********** call center. The representative gathered info about our tire and called around to see which shop could assist, and were directed to a ******************* .2 miles from where we were calling from. Since our car has no spare tire but has run flats and the tow truck wait was 2 hours, we turned down a tow and called ahead to that shop to verify they had our tire, and then drove to that location. Once there we were surprised to hear that they didnt have our tire, and didnt offer us a repair option, just to buy 4 new tires, which we were not going to do.We called back AAA Oregon and were again transferred to **********, and in WA we were informed that they wont tow your car from one tire place to another, even if the first shop cant help you. We were informed that Oregon policy does not have the same coverages outside of Oregon, but is subject to coverages in state where assistance is needed. This was quite a shock and disappointment.AAA left us in a tough situation, and we had to find our own solutions. We spent 4 hours trying to find out what our options for repair or replace were, in an unfamiliar small central ********** town on a Friday afternoon and to find a facility that was able to help us.Yesterday I called AAA Oregon to speak with someone about this, and to find out if what we were told was accurate. The representative cited the notes from our calls but then cut me off. I asked to speak to a supervisor, none were available but one would return my call. So far no one has called us back.We have been AAA Plus members for over 2 decades and this experience is not the service we expect and pay for from AAA, and has seriously damaged our trust in the business.
Business Response
Date: 08/24/2023
We have contacted the member.
Customer Answer
Date: 08/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:08/18/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 9, 2020, I purchased a new battery from the *** OR/ID battery truck. They say that they have a 3 year full-replacement warranty. Since then, I have relocated out of the club's area. Last month, the battery went dead. I called the AAA Oregon club and I was told to get it tested, and if it failed the test, they would reimburse me for the cost of a new battery. I did tell them at that time that I lived in a different state now and was no longer a *** member.We had it tested at a local shop and it failed; it cannot hold a charge.Today when I called them back to ask what the next steps were, I was told that because I was no longer in the area and no longer a *** member, they would not honor the warranty. No one ever mentioned before that the warranty was only valid under the conditions that I had to stay in Oregon or that I had to remain a member of ***. I have the test result and the receipt for the new battery that I bought today. I would like to be reimbursed at least what I paid for the old one. The dead battery was their product; it shouldn't matter where I live now or whether I'm still a member of their club.
Customer Answer
Date: 08/22/2023
AAA OR/ID has contacted me. *********************** *************) assured me on the phone that they have a record of my purchase, and will send me a refund for the price of the dead battery.
Not sure if this is because I filed a complaint here, or if they're following up on their own, but that's where it stands today. I'm waiting to either hear more info from ****************** or receive a check in the mail.
Business Response
Date: 08/23/2023
A refund will be provided to the member for the battery.
Customer Answer
Date: 08/29/2023

Complaint: 20491310

I have been told that a refund check will be sent, so I will be happy to accept this response as soon as I receive it.

Thanks,
**** ***********
Customer Answer
Date: 09/05/2023
I have received the refund check, and would like to mark this issue as resolved. Thanks!
Initial Complaint
Date:06/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called AAA today to have them come out and check my battery because it had died. Normally, when I do that they have been known to diagnose the issue before they attempt to charge the battery. I had just done that in ******** not even a month prior. But yet, when I did it this time in Oregon the minute they heard that my battery had died all they did was offer to tow the vehicle to a dealership. This is outright BULLSHIT! That is not how AAA is supposed to work, their professionals are known to try and diagnose the issue before anything else. And if they can they will attempt to charge it. I want to know why this policy itself has changed when I had problems with this before.
Business Response
Date: 06/26/2023
We will contact the member and resolve the issue.
Initial Complaint
Date:06/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our vehicle broke down unexpectedly while on a family trip. We called AAA for assistance. After hours and many calls later, were told they could only tow our vehicle and carry only one of us in the tow truck. We had to rely on good citizens to make it back home. It took 3 days. When we finally made it back to town, we called AAA to tow our disabled vehicle across the street to our mechanics shop. It took over 3 hours for a tow truck to arrive. We didnt get home until almost midnight. We have incurred many expenses due to AAAs neglecting to provide the quality service they sold us in our membership. I called and left a complaint for a manager but have not heard back. We cannot rely on AAA so we would like a refund of our membership fee.
Business Response
Date: 07/16/2023
Member issue was resolved.
Customer Answer
Date: 07/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is unprofessional, mediocre and unreliable. They dont have enough equipment to fulfill the customers needs, 5 hrs waiting for a tow? The way this company produces excuses is unbelievable. They offer me to pay additional money to go out of network??? Scamming. Cancel your service and find a more reliable service.
Business Response
Date: 03/09/2023
We are attempting to contact the member and resolve the issue.
Initial Complaint
Date:02/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car on line via AAA/Oregon for a rental car at the *******************. ****** airport with Hertz from 12/31/22 -1/13/23. I rented through AAA specifically because I am a long term AAA client (30+ years)and thought they would only be connected to reputable companies.I was quoted a 13 day rental price of $503.92 plus $91.94 in tax. In addition to this, I bought an insurance package that they sold on their AAA/Oregon site for an additional $154.00, through a company named Allianz.When I arrived at Hertz in ****, they stated that the insurance policy I bought was not good in ****** and that if I wanted the car, I would have to pay an additional $51.00 per day for insurance and then taxed on top of that. The total amount they charged me was $1885.32 plus a $257.00 deposit which was supposed to be returned to me upon returning the car.I was charged over 150% of what I was quoted by AAA/Oregon. I tried to go online and locate another car through another rental company but as it was New Years Eve, 2022. I could find nothing. We were stuck. I contacted the insurance company that AAA/Oregon sold me the insurance policy through, 2x while standing at the Hertz counter. Both times they assured me their insurance policy was good in ******. Hertz/****, continued to say I could not take the car unless I paid $51.00 per day. If you ****** complaints about ***** at the **** airport, you will find this is common practice.Countless people have said they have been scammed by *****. I have tried to contact AAA/Oregon and they will take no responsibility for their deceptive sales practices. I did contact Allianz, who was the company I bought the **************** returned the $154.00 for the insurance policy. AAA/Oregon would do absolutely nothing. They kept saying that their insurance policies were not considered good in all countries but the insurance company (that was a link from their site) said that it was good, Absolutely unethical sales practices.
Business Response
Date: 03/27/2023
This issue has been resolved.

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AAA Oregon/Idaho is NOT a BBB Accredited Business.