Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a parking citation. First I did not see clear markings for payment.Second, I received the first notice today with late fees already attached when I never received a citation for the parking. I feel this is predatory. Please clearly mark that payment is due. Upon entry. We saw a sign that said free 90 minute parking so we proceeded.

  Business Response

  Date: 01/22/2024

  Good day,
  Your appeal has been received and reviewed. This location requires pay by phone in advance as posted. Failing to see, observe, or obeying these postings upon entering the parking lot will not be an acceptable reason for a dispute. Vehicle standing is prohibited at this location and vehicles left standing or parked are subject to a parking violation. Two 15-minute food order pick up spaces are available where posted. As posted, Main Street Commons allows for 90-minute complimentary parking on the North side (green area of map) of the parking lot. Parking on the South side (yellow area of map) of the parking lot requires payment at all times. The South side parking lot has PAY TO PARK written on each space. Our records show that your vehicle was given a 5-minute grace ******* We apologize for any inconvenience this experience may have caused you but there are no valid grounds that would require the dismissal of this violation. As such, any request for dismissal is denied.

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21178423
  
  I am rejecting this response because:
  I think its ridiculous that Im getting a bill for over $100 when I never received a citation in the first place telling me that I had one this seems like a predatory practice. We did not see anything on the parking spot that said anything about paying, I do not mind paying the initial parking citation but I think its ridiculous to have me pay over $100 when I didnt even know that I was cited . I would appreciate if you would remove the late charges. 
  Sincerely,
  
  N *******

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged 57 dollars for not paying to park in their parking lot. There was no visible signage on entry or exit from the lot requesting payment. Requested an appeal, response was failure to see signage is not an acceptable cause for an appeal. They provided images from June 2023 of their signs but do not have any recent images in the month of November 2023 to prove proper signage was present on the day I parked. The locations of the signs are all in inconspicuous locations examples are far corners of buildings in the back of the parking lot so if you don't drive around the parking lot you won't see them. One sign that was in the June photo was facing the opposite side of an entrance so if you entered the way I did you won't see the sign (if it was there). There was also about a 20ft vehicle parked across 2-3 parking spaces which can be seen in the image they captured of my car that could have potentially blocked 2 signs.

  Business Response

  Date: 01/09/2024

  The posted signs have not changed from June 2023 to November 2023. Please observe postings. 

  Customer Answer

  Date: 02/06/2024

  Upon careful inspection, it has come to my attention that the signage is positioned opposite to the flow of traffic in the parking lot. The images provided by Skyy Parking depict the flow of traffic, and unfortunately, the posted signs are not visible as they are situated behind vehicles and in inconspicuous locations where attention to the driving path is obstructed.
  
  I understand the importance of clearly communicated regulations, and I believe that the current placement of the signage hinders drivers from being adequately informed. Given this, I kindly request a reconsideration of the ticket in light of the visibility challenges posed by the signage placement.
  
  If possible, I would appreciate a review of the images provided by Skyy Parking, taking into account the obstructed view caused by the signage's placement opposite to the flow of traffic. I am confident that addressing this concern will contribute to a fair and informed resolution.
  

  
  

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a manager with the new backwoods brewing company that opened in *********. I have tried to pay online but my custom license plate isnt valid when trying to purchase a day permit. I have tried calling the company and left a voicemail. I keep getting invoices for payments that the automated system wouldnt let me purchase. This is 10 mail in a single day into my inbox. Id like to resolve the issue in hopes to be able to park behind my place of work. Maybe even get a monthly permit but I have no idea at to contact.

  Business Response

  Date: 01/03/2024

  Hi there,

  You have been parking at this parking lot numerous times without payment. You are now reaching out since you got a tow sticker on your window. Please pay your balance. Thank you. 

• Initial Complaint

  Date:12/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered the lot with the intention of parking however after researching the prices from the link on the sign I decided that the lot was too expensive for my needs. Thus I exited the lot expecting not to pay. Apparently being in the lot for the time it takes to make a decision on if u are going to park there is all it takes to be fined. Expecting this to be an honest mistake I filed a claim with the business requesting they drop the fine and parking fee for a service I decided not to use. There response was by entering the lot I had agreed to using the service. This is honestly ridiculous as the prices are not posted on the sign itself (there is a link that u can use to pay that then shows u the prices). there is a small sign by the entrance that's not readable from within a car and one at the back of the lot. There is no way to know the lot is payed before entering it and by the point you realize apparently u have to pay or they will fine u.

  Business Response

  Date: 01/03/2024

  Good day,
  Your appeal has been received and reviewed. This location requires pay by phone in advance as posted. Failing to see, observe, or obeying these postings upon entering the parking lot will not be an acceptable reason for a dispute. Vehicle standing is prohibited at this location and vehicles left standing or parked beyond 5 minutes are subject to a parking violation.Two 10 minute food order pick up spaces are available where posted. We apologize for any inconvenience this experience may have caused you but there are no valid grounds that would require the dismissal of this violation. As such, any request for dismissal is denied.

  Customer Answer

  Date: 01/03/2024

  The signs are not visible before entering the lot making pay by phone before impossible. There are no gates or other traffic controll devices indicating that this lot may not be entered into without paying. In addition I did not leave the lot to do a pickup or go to any business. I stayed long enough to ascertain the nature of the payment before leaving. This is word for word the same canned message I got when submitted a appeal to them directly.  There business model involves tricking unsuspecting motorists and then fining them for doing activities that appear to be within reason to the average consumer. 

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21070356
  
  I am rejecting this response because:
  There is no way to know the nature of this lots rules before entering the lot. There are no traffic controll devices or signs big enough or clear enough that state the cost and that entering the lot will result in necessity to pay. It's common practice to drop someone off or check payment prices in a lot without paying. By having rules so different from the norm it's clear to me the payment structure is built as a trap to catch unsuspecting motorists off guard. Had I don't waked up to the sign and checked carefully I would not even know the price as I had to go to a link to check how much it costs as nowhere on the lot is the price clearly and simply displayed. 
  Sincerely,
  
  ******************************;

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill in the mail from skyy parking but they didn't send it to my address on my license. I do go puff deliveries downtown and should not be charged for loading I don't make enough money to pay someone else to deliver their goods

  Business Response

  Date: 12/13/2023

  All initial correspondence is mailed to the address on the vehicle registration per your state DMV. We do not offer free parking unless posted with time limit. We apologize for any inconvenience but appeals are reviewed within 30 days of the first mailed notice. 

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ticket in the mail from this company. On July 14 I contested the ticket on the legal basis of ORS *******. This contestation was ignored and never resolved. Their 'communication' specifically dissalowed the possibility that I could even contact someone, so I sent in physical letters. On 8/3 they sent me a letter doubling the fine and threatening me with collections. I sent in a letter stating that such an action was not legal given the contestation was still open and had been opened prior to the time after which my right to do so had lapsed. On 8/28 they sent me a letter acknowledging my contestation, claiming there is absolutely "no valid grounds" on which I could make my argument, utterly ignoring the import of ORS *******. In this letter they formally denied my contestation. However, as this denial postdated they're doubling of the fine, I sent in another physical response explicating why such a post hoc maneuver was illegal, as a ticket may not be elevated (done on 8/3) prior to a dispute being resolved (which they claimed was accomplished on 8/28). I never got a response. The ticket was sent to collections. I considered contesting with them, but do not have the legal resources to do so and so paid the elevated $120, though I still contend I should legally have been charged $0.

  Business Response

  Date: 12/11/2023

  Please provide a copy of your receipt that you paid for your parking and a refund may be issued. Thank you. 

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20987621
  
  I am rejecting this response because:

  It seems as though you did not read my complaint.

   

  1) I never received a receipt from you because I never paid you.
  

  2) You got paid when you (illegally) sent the ticket to collections (******************************* ******** *** *******************************************************************************************************;Phone: **************), for which you should have your own receipt that you can correlate with the case number ********.
  

  3) Documentation proving case ******** was mine has already been provided.

  4) Furthermore, I did not receive a receipt from capital credit and collections, though I just spoke with them on the phone. It is illegal for them to email me a receipt but they are sending me one in the mail.

  5) The exact amount I contend
  you unduly extracted from me is $123.82 as reflected in the screensshot of my credit card statement from Nov. 9.
  

  6) I reject your insinuation of contingency and continue to demand compensation.
  

  
   Sincerely,
  
  *************************

  Business Response

  Date: 12/12/2023

  Review for violation notices are only within 90 days. There is no further review regarding this parking violation. 

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20987621
  
  I am rejecting this response because:

  1) once again your response is absurdly immaterial, as though you are willfully missing the point.

  2) If it really was that simple you would have led with that, as my initial complaint with the BBB specifies dates.

  3) Your response is a straw man in that the main substance of my complaint has nothing to do with whether the ticket was issued validly but whether your elevating the ticket and sending it to collections while we still had an open dispute within said 90 days was a) appropriate and b) legal, both of which I contend they were not. This has nothing to do with whether the ticket may or may not be now reviewed for validity as per your policies.

  4) as the money for the ticket was received by you through selling the debt to a collections agency, it is obvious that no review of the tickets validity is material to whether I am due recompense as I am contending you ought to compensate me for the money I had to pay to collections. Such a situation is obviously outside the scope of your normal policy for refunds for tickets where the money was paid to you.

  5) I continue therefore to demand compensation.

  6) You have not responded to any specific claim, argument, or presentation of evidence I have made either in our initial dispute over 3 letters, and now over three BBB mediated correspondences. I demand you actually engage with me and my words, both in this mssage and in all prior letters and correspondences.

  7) This is a dissagreement over your acting within the bounds of a) your own policies and b) the law. I demand you respond as such.
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday, August 27, 2023, Skyy Parking issued a violation for parking without payment of the parking fee. I have several concerns with this violation.1- I would have been at the *********** Church in *****, ****** during this time, so it is concerning to me that you have a photograph of what appears to be my car on a Sunday at 10:41am. 2- The photo claims to have been taken in downtown ********* on a weekend, yet I am the only car parked in the parking lot?3- Where is the "no parking" signage? I have lived in ********* for over 25 years and have no idea where this lot is located. ****** Law states that "it is the responsibility of the person or agency which desires to prohibit parking, to have such signage installed and maintained so that it can be clearly visible and thus complied with."4- I have attempted to reach Skyy Parking, but the address is a PO Box and the phone number goes straight to voicemail, with no option to speak with a live person. 5- I have not paid the fine because I am not even sure this is a "real" business and was nervous to provide credit card information online. The Skyy Parking website specifically states you cannot pay with cash or check, or in person. It all feels very unprofessional and like a scam. With a 1.5 average rating and 59 BBB complaints in just 12 months, this company clearly has an issue. I feel like this vehicle was photoshopped into the lot, but assuming someone else was driving the company vehicle, I still feel like this is entrapment and I should not be issued a violation. Further, the violation was sent to my corporate office in ******** ********, and since this is a company car, the violation went through many different company departments before it was sent to me, and after a late fee had already been assessed. I am requesting that this violation be dismissed. I would also like to see documentation of where my car was parked in proximity to any "no-parking" sign. Thank you.

  Business Response

  Date: 12/04/2023

  Hello,

  Parking is always available to the public but payment is required. If your vehicle is observed parked without payment then the registered owner may be subject to a parking violation. Please see attached photos. 

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20941144
  
  I am rejecting this response because:
  
  You have not provided me with documentation of where the no parking sign is placed in proximity to my vehicle.

  You have not provided proof that I was the driver of this vehicle. 

  You have not addressed the $50 late fee assessed on a violation that was sent to an incorrect address and was not forwarded to me until after the fee was assessed. 
  

  59 BBB complaints in 12 months and your response is, we welcome anyone to park in our public parking lot. 

  I have been a  resident of ********* for over 30 years and pay taxes to this community for the land your business occupies. The least you can do is provide proof of your rules, instead of simply deflecting your responsibility as a business owner. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/08/2023

  Hello,

  We cannot provide documentation that parking is not allowed because it is allowed. Parking is allowed by the public so long as that payment is made upon parking. Our records cannot locate the complainant by the name or address so we cannot locate an exact parking violation this is coming from. If you did not receive notice it is simply because your DMV records are not up to date to receive correspondence. If your parking violation was issued in August it most likely has already been assigned to a third party for debt recovery. We apologize for any inconvenience but the appeal process for this parking violation has lapsed. Photo attached showing signage at the ********* location. Thank you and have a nice day. 

   

   

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20941144
  
  I am rejecting this response because:

  I am asking you to show me where it is documented that I must pay to park in your public lot. 
  

  further, it is inaccurate of you to make the claim that my dmv records are not up to date. This vehicle is a company car and is registered to Altria. The citation had to go through them before it  came to me and by the time I received notification, a late fee had already been added.

  This situation has taken too much of my valuable time. I find your business practice and your deflection of accountability to be extremely unprofessional, but none the less, I will meet you in the middle and pay the parking fine, and I request you delete the late fee.

  if you disagree, then the case will remain unresolved with the BBB. 

  Thank you.

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 12/12/2023

  I did not receive a response to my last correspondence asking Skyy Parking to meet me half way, with me paying the $50 fine I disagree with, and them waiving the $50 late fee for a ticket they sent to the wrong address. 
  

  Are they going to respond, or is this issue unresolved and closed?

  Thank you 

  Tanya 

• Initial Complaint

  Date:11/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/16/2023, we parked in a lot adjacent to **************************************. The sign at the lot said "90 minutes free parking," and we were not there for more than 90 minutes. Today we received a parking violation notice in the mail for $55 from SKYY Parking. I have appealed the fee, but they require payment of the fee before submitting an appeal.

  Business Response

  Date: 11/25/2023

  Hello,

  The complimentary 90 minute parking applies only to the North side parking lot. The South side parking lot requires payment at all times. Please observe all postings. Photos attached. 

  Customer Answer

  Date: 11/25/2023

   
  Complaint: 20913165
  
  I am rejecting this response because: the 90 monute free parking sign is deceptive. We assumed that because the sign said there was 90 minutes of free parking, that is what we had. Charging a $55 fine on top of this deceptive signage is ridiculous and (as others have said) predatory. We would appreciate it if the BBB would investigate Skyy Parking's business practices.
  
  Thanks and best regards,

  ***********************

• Initial Complaint

  Date:11/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date / Time 11/22/2023 9:40AM Penalty Number 23P00434 License Plate Number ******* Location LOT ****************************************************************** I recieved a violation and I am trying to pay it online using their website.I input the "Penalty" number and my License Plate number, i click "Continue" and the page loads. After loading the page displays the message:"Unable to find your account using the information you entered. Please make sure you hvae entered all of the information correctly."When navigating to their webpage then clicking on the "Contact" tab. Their page does not display any contact information other than an address.********************************************** How am I supposed to resolve this if I have no way of contacting the business?

  Business Response

  Date: 11/28/2023

  Hello, We see this parking penalty has been paid. Please refrain from posting identifying information such as license plate numbers (for your security). As this parking penalty was issued correctly, there are no grounds in ************* Code that would warrant a dismissal. As such, any request for dismissal is denied. 

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Skyy parking alerting me to a violation that I parked without paying. I work as a sales rep in the area and was calling on an account. I saw no signs indicating this was a pay for parking area nor did I see a pay station or attendant. I went into the account for less then 20 minutes and had I known, I would have parked across the street. I didn't get the notice until the 28th of October and it said it was mailed on the 21st and that I had 30 days. I was trying to find a way to appeal or contact the company to see if there could be a resolution but there no phone number for them easily found. I went to appeal on the 20th of November and was hoping to get a resolution. Instead the next day, 11/21, I see it automatically double to $110 for a $5 parking fee? I would like to just pay the $55 and be done but I didn't even get that option. How can it be 30 days if it was MAILED on 10/21 and automatically doubles 30 days later? I wouldn't have received it on the 21st anyways as it takes a day for the it to be received, processed, and sent the mail. So it didn't give me a full 30 days to pay or appeal, bot to mention I didn't receive it until a week later. I would pay the fee but don't feel I was given a fair chance to appeal and get a decision.

  Business Response

  Date: 11/21/2023

  We have waived the late fee for the complainant for 10 days to allow for initial payment. Check your surroundings as the signs are clearly posted.