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Business Profile

Parking Facilities

Skyy Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 103 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a parking violation notice with a picture and vehicle information with a fine. I am not the person in the picture.I have never own this vehicle although they state im the registered owner.Never been in violation area in my life.Not sure how they linked this vehicle to me or my address.Not sure if its a scam but am worried.They have stated it will hurt my credit if not paid in full. They have no contact information to contact them about my issue.I seen a number you have provided on your site and called but has a full voicemail and no answer to calls. I am worried and need help pleass.

    Business Response

    Date: 08/02/2023

    DMV did not have accurate records. The complainant has been removed from this debt liability. Thank you. 

    Customer Answer

    Date: 08/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/31/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a ticket saying I am past due when I never even received a first notice. Based on the complaints I see it wouldnt matter because this is the companys business technique to most likely get more money. Pay by phone: $44.00 Parking fee: $5.00 Admin fee: $6.00 Unpaid 30 days + double fee.now the amount is $110. There is no phone number to speak to anyone. Was my fine $5.00 at first and to pay its $44.00?? I also would like a picture of my vehicle during this alleged violation. Am I just supposed to electronically and blindly send payment to someone you cant contact? This is extremely unprofessional and poor business management, poor ethics, and very predatory. Also, your responses to past complaints demonstrates zero customer service experience. I hope you eventually get boycotted.

    Business Response

    Date: 08/02/2023

    Violation notices are $44, +parking fee, +location service fee. This parking lot requires payment in advance or upon parking. Please provide your proof of payment. 

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 13th I parked in the parking lot in question for less than 3 minutes while I picked up a To Go order from the restaurant next door. I failed to see that it was a pay lot or that I would be fined. I received notice for the first time today, July 31st, in the form of 2 letters. One is dated June 15th, the other July 28th. I received both of these today. They both include a 30 day late fee, even though by June 15th I wouldn't have owed a late fee. I've contacted the business and haven't received a response. I'd like to resolve this as I didn't received notice of this fine prior to it qualifying for a late fee.

    Business Response

    Date: 08/02/2023

    Please provide proof of payment for parking

    Customer Answer

    Date: 08/05/2023

    Hello, I filed a complaint against Skyy Parking in *********, ******. Unfortunately, their reply was not helpful or productive and I'm wondering if there are any next steps I can take through the BBB? The incident in question is that I parked at this private lot without realizing it wasn't a public lot. I picked up To Go food from the business next door. My own receipts show that I was only in the parking lot for just over one minute. This happened on June 13th. Last week, on Monday July, 31st, I received a citation from this business for that day in the form of 2 notices. One notice was dated June 15th, but postmarked by the mailman July 28th. The second notice was dated July 28th, and postmarked July 29th. Both notices have a "late fee" assessed that doubles the fine. However, I never received the original notice, as it is very clearly postmarked July 28th and only just now sent to me. I never even had an opportunity to pay the original fine before it doubled. And now as I pursue other options my timeline is limited due to this as well. The owner responded to my original complaint on here simply saying "Send proof of payment". Obviously, I don't have proof of payment. I'm more than happy to pay a fine as I failed to read the signs. However, I refuse to pay a fine that is predatory and extreme for the incident in question. Thank you for your time and help, ************;

    Business Response

    Date: 08/10/2023

    This parking lot is privately operated and there are postings throughout the parking lot indicating that payment is required. 

  • Initial Complaint

    Date:07/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked on the side of a parking lot for less than 3 minutes. Then I received a SKYY PARKING VIOLATION NOTICE for $60. Thats a ridiculous fine. I dont know how can they charge for this ridiculous amount as a fine. After I received the notice, I sent an appeal to them. Now they charged me $120 without any notification. I am doubting this companys actions.

    Business Response

    Date: 08/02/2023

    This location requires pay by phone in advance as posted. Failing to see, observe,or obeying these postings upon entering the parking lot will not be an acceptable reason for a dispute. We apologize for any inconvenience this experience may have caused you but there are no valid grounds that would require the dismissal of this violation. As such, any request for dismissal is denied.

    Customer Answer

    Date: 08/02/2023

     
    Complaint: 20395641

    I am rejecting this response because:

    Sincerely,

    ***************

  • Initial Complaint

    Date:07/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ticket#: 23bv062535 I Received an automatic parking ticket for parking in their lot including camera footage of me entering the lot and me walking to check rates. When I saw the rates I immediately turned around, got in my car and left. I know they have camera footage of that as well. I wasn't there for longer than 2 minutes - the time to check rates on the wall, and then leaving. There is no way to call because they don't have a phone number on their website. I only got a phone number from the BBB site, and when I call the mailbox is full. They NEED a way to contact a live human to resolve these issues, and it seems they knew my circumstances because they have video footage, but they cite anyway and hope to get away with it.

    Business Response

    Date: 08/02/2023

    This location requires pay by phone in advance as posted. Failing to see, observe,or obeying these postings upon entering the parking lot will not be an acceptable reason for a dispute. We apologize for any inconvenience this experience may have caused you but there are no valid grounds that would require the dismissal of this violation. As such, any request for dismissal is denied.

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Skyy Parking sent me a fine saying I parked in their parking lot. I did not. I drove in and drove out never parked or got out of my car. They have no phone number at all. This is a predatory business.

    Business Response

    Date: 07/28/2023

    Good day,

    Your appeal has been received and reviewed. This location requires pay by phone in advance as posted. Failing to see, observe, or obeying these postings will not be an acceptable reason for a dispute. We apologize for any inconvenience this experience may have caused you but there are no valid grounds that would require the dismissal of this violation. As such, any request for dismissal is denied.

  • Initial Complaint

    Date:07/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SKYY PARKING , Ticket # **BV01680, ***************************************************************************************, Date6/12/20** Fine $ ***** I have been H3139333**633313****2H in this H3139333**633313****2H lot for 2 years to provide H373736343**7363736H to on of my customers (*************).I Never had a problem . My truck is marked as a commercial vehicle , Company name on both sides.I was not aware that H3**03437393934393738H expects delivery drives and service personal to pay for H3139333**633313****2H while providing H373736343**7363736H at this location. I'm there once a month for about 30 minutes. If I would have known that service and delivery vehicles are NOT accept from their rules , I would have paid the fee, or parked in a different location. I tried unsuccessfully to dispute the ticket online. Their system did not let me download any files and it did not go thru.H3**03437393934393738H does NOT provide a phone number or an email address , only a PO BOX.I sent a letter to SKYY on June 30th 20**. I provided my phone number, email and address.I have NOT received any response from SKYY.They need to provide better customer service and they should be available per phone or email to solve these problems .I would be happy to pay the $ **** they charge for H3139333**633313****2H in this location.I'm not willing to pay $ ***** Fine and $ 6.00administrative fee.

    Business Response

    Date: 07/10/2023

    Good day to you, there are other ways to contact our office to address this violation and secure your parking for future visits but instead you decided to go directly to the BBB. We support local businesses and delivery services to these businesses. We would appreciate you appealing your parking violation as instructed on your notice instead of going to the BBB directly and prior to contacting our office. 

    Customer Answer

    Date: 07/12/2023

     
    Complaint: 20291736

    I am rejecting this response because

    I cannot get in contact with SKYY PARKING .I left two voice mails and they did not respond.

    They did not respond to my letter, either. 

    I would like them to let me know what they want me to do. 

     


    Sincerely,

    ***************************

    Business Response

    Date: 07/21/2023

    Our web address is www.skyyparking.com

    This is sufficient contact information to file an appeal or make an online payment.

    Customer Answer

    Date: 07/28/2023

    I tried again to file an appeal online. 

    It is not working.  They want me to attach a file , but it is not going thru.

    I left 3 voice messages and no call back from SKYY PARKING. 

    AND THEY DID NOT RESPOND TO MY LETTER , EITHER.

    HOW AM I SUPPOSED TO GET IN CONTACT WITH THEM ?

    Customer Answer

    Date: 08/04/2023

     
    Complaint: 20291736

    I am rejecting this response because:

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The parking lot they own on 2nd street in downtown ********* between Washington and Main was just turned into a "pay to park" lot. I parked there for 5 minutes to pick up a prescription from the drug store (there was only 1 other vehicle in the lot) and a few days later I received a $55 ticket. This has happend to many customers of the pharmacy, lots of them being people that need to park close by.due to medical reason. The parking lot is confusing for older people because you need to use a "smart phone" to park there. I was sent a bill for not paying the fine in the 30 days allowed for $110 and threatened with being turned over to collections. After a few weeks we paid the $110 with a check, which they cashed and after that turned me over to collections. I would like to get people together and look into a class action law suit on this company.

    Business Response

    Date: 07/10/2023

    Good day, this parking lot requires payment in advance as posted even if you are parked for 5 minutes to pick up a prescription. You are more than welcome to use street parking, which may be free. Using our lot requires payment. Thank you. 

  • Initial Complaint

    Date:07/06/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************* DO NOT PAY THESE SCAMMERS.

    Business Response

    Date: 07/07/2023

    We are required to respond to this complaint. Please be advised that failure to pay within 30 days may result in the doubling of the initial fine. Failure to pay within 90 days may result in your account being turned over to a collection agency. 

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked in *************** Parking North on 5/24/2023 at 7:06 pm. I paid for parking until 9:06 pm. According to the citation, it states my voucher was upside down. I was issued a ticket at 7:14 pm, only 8 minutes after purchasing my voucher. I paid for parking and have submitted documentation of my voucher along with the parking fine. I also submitted both of these when I sent my appeals twice. Their website states to wait at least 10 days for a response. I have not received a response in over 30 days.I have submitted to requests for an appeal/reduction of the fine of $58.00 with no response. I am not able to even view my requests on their website. There is no phone number or contact infor to reach out to inquire about my request. It is now 30 days past the due date and I am worried I will have an add'l $44 late fee. Please help!********************* ************** ******************

    Business Response

    Date: 06/30/2023

    Hello,

    If you believe you received a parking ticket in error please follow the guidelines on your notice to appeal. Please visit our website www.skyyparking.com/appeals for administrative review within 30 days. Thank you. 

    Customer Answer

    Date: 06/30/2023

     
    Complaint: 20261304

    I am rejecting this response because:

    I have already submitted an appeal following SKYYPARKINGs instructions  on the ticket through their website.  It has been longer than 30 days, so I submitted this complaint with the BBB.  It is frustrating SKYYPARKING replied almost immediately to the BBB, but has yet to respond/contact me.

    SKYYPARKING needs to respond to my request and my documentation.

    Sincerely,

    *********************

    Business Response

    Date: 07/14/2023

    Our records show that this parking ticket has laready been dismissed. Please inform complainant or have them check their inbox or junk folder.

Skyy Parking is NOT a BBB Accredited Business.

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