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Business Profile

Payment Processing Services

PayRange Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 102 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company does not repair or replace defective washers and dryers in this Senior Complex.

    Business Response

    Date: 04/27/2023

    We apologize for the negative experience you had with the defective washers and dryers enabled with PayRange. We understand that such experiences can be frustrating, and we want to assure you that we take your feedback seriously. Please note that PayRange is a mobile payment app. PayRange devices are installed on operator machines, such as the dryers and washers you encountered. PayRange provides a convenient and seamless payment experience to users like you, and our devices are installed on the machines to enable this service. However, we do not own or operate the machines ourselves or play any role in machine maintenance. We recommend that you share this feedback with the location operator.

  • Initial Complaint

    Date:02/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unaware of a 90 day refund policy for unused credit. October 27, 2022 to February 98, 2023.I have $12 USD left in the account and was refused a refund today.

    Business Response

    Date: 04/27/2023

    Hello *******,

    Thank you for your feedback.  Our customer support team have reached out to you, please lookout for correspondence from them.

  • Initial Complaint

    Date:02/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 02, 2023 I paid $25.00 to the Payrange Mobile app, the money was taken from my account however it was never added to my balance. I have tried contacting them via email and phone and they have done absolutely nothing to remedy the situation. I want my money in my payrange mobile app as it should be. At this point they have committed fraud and stole my money and have refused via phone conversation to do anything to fix this. I live on disability and had my clothes and laundry soap in the washer before seeing the error. I have had to add an additional $5.25 and will have to add more to finish these 2 loads. This means that I will be unable to pay for prescriptions and unable to do laundry for the remainder of the month.

    Business Response

    Date: 04/27/2023

    Hello *****,

    Thank you for your feedback and sorry to hear about the issues you have been experiencing.  Someone from our team will be reaching out to you.  Please look out for email correspondence and a call from us.

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payrange has been slow, difficult, and unprofessional when dealing with installation and maintenance of laundry facilities at my complex.

    Business Response

    Date: 04/27/2023

    Hello *****,

    Thank you for the feedback and sorry to hear about the issues you have been experiencing.  Per our records your issue has been resolved by our team.  If not, please let us know and someone from our technical team will reach out to you.

    Customer Answer

    Date: 04/27/2023

     
    Complaint: 19330650

    I am rejecting this response because:

    Just because the work was eventually finished doesn't address the fact that you're slow, difficult, and unprofessional when dealing with customers. I never did get a response from you over any of this. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted PayRange and PayRange will not issue a refund for my remaining balance because of an arbitrary 90 day return policy. I am not asking for the refund of a good or service; I am asking for my own money that is held by PayRange without my consent. There was no reminder that I only have 90 days to get my balance refunded. Finally replaced my washer and dryer after the campfire destroyed them in *********** and not much local businesses that accept payrange . I would like the remaining balance refunded.

    Business Response

    Date: 04/27/2023

    Hello ****,

    Thank you for feedback and sorry for the inconvenience you have experienced.  Our customer support team has reached out to you and the matter was resolved.

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am living in a building with a laundry room, and PayRange was a lifesaver when it comes to dealing with a change. However, for some reason, property management decided to get new machines with a new payment system. And I have $47.75 left on my PayRange account. Now looks like the only way that is to return money is a refund to the credit card. But in the meantime, I canceled that card and now I can't get my money back. I called and ask if they have another location/option close to me so that I can spend it, but according to the person I exchanged emails with, they dont have a list like that. I think that PayRange should have another option, check or money order, or anything else. According to ********** law, it is illegal to have any kind of card/payment/etc... method with no spending and no refund option. I work hard for my money, it's mine, and I want it back!!!

    Business Response

    Date: 02/17/2023

    We are sorry about the inconvenience you experienced.  We will resolve the matter with the customer.  Our team will reach out.

    Customer Answer

    Date: 02/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    My address was sent privately in a email. Lets see if PayRange is going to comply.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Pay Range for the laundry room in my apartment complex. The apartment management changed out the machines and are now using a new pay service provider. I have $11.50 of my money I preloaded into the Pay Range app that I cannot get back because I am beyond the three months timeframe to request a refund.The customer service representative was straightforward and said there will be no refund. I cannot use their service anywhere else. I don't understand how they can take my money and refuse to return it because their service is no longer available in my complex.I would like for Pay Range to return my $11.50 to my debit card or to issue a check for it.

    Business Response

    Date: 04/27/2023

    Dear *****,

    Thank you for your feedback and sorry for the inconvenience you have experienced.  Someone from our customer support team will be reaching out to you, please lookout for an email from them.

  • Initial Complaint

    Date:01/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PayRange allows users to use their phone to pay for washing and drying machine services. Users must fund a balance to use the service. I used this service to pay laundry machine charges, but moved away in March of 2022. In January 2023, I realized I had money still left in my account, and I reached out to their support for a refund on my balance. They refused to refund, citing a time limit since the last time I added to the balance. There is no app notification or reminder that the user has a limited time to get balance refunded. I cannot find any local businesses that accept PayRange. I would like the remaining balance refunded.

    Business Response

    Date: 01/24/2023

    Thank you for bringing this to our attention.  We have reached out to the customer for more details so we can resolve the matter.

  • Initial Complaint

    Date:01/07/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PayRange allows users to use their phone to pay for washing and drying machine services. Users must fund a balance instead of paying directly with an electronic wallet. I had used this service to pay for my laundry, but had since moved in July 2022. In January 2023, I realized I had money still left in my account, and I reached out to their support for a refund on my balance. They refused to refund my money because they said I had taken too long to reach out. I have a balance of $29.50 remaining.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date Description Type Amount Balance Action — Jan 4, 2023 card load on this date via paypal merchant acct and or chase bank visa debit card amt = Jan 4, 2023 PAYRANGE MOBILE MOBILE XX 01/03 (...5981) Card $10.00 $254.42 See details about this transaction Jan 4, 2023 PAYRANGE MOBILE MOBILE XX 01/03 (...5981) Card $25.00 $244.42 See details about this transaction Jan 4, 2023 PAYRANGE MOBILE MOBILE XX 01/03 (...5981) Card $25.00 ALL FUNDS MISSING #gone when logged into platform DUPLICATE CHASE BANK BILLING as well taken from checking account WHERE DID THE MONEY GO| BadUx BUGGY #AI Platfrom will file USDOJ ADA Yelp Trustpilot CA Attorney General complaint against CEO Payrange if not resolved at once DUPLICATE BILLING @ Chase bank per ledger transactions SETTLED not pending $60 USD MISSING FROM PREPAID BALANCE For washing machine LGBT partners FEMA SBA Contractor Google Dev here mad as hell

PayRange Inc. is NOT a BBB Accredited Business.

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