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Business Profile

Payment Processing Services

PayRange Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 102 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have suspended my account on the basis of a charge dispute regarding a double charge on my credit card. I contacted their customer service support for resolution, however they are saying I have to contact my credit card company and cancel the dispute, and only then will they give me access to my account (which could take ***** business days). Meanwhile they are blocking me from accessing my account and holding my credit card information hostage.

    Business Response

    Date: 01/06/2023

    Hello ******,
     
    Thank you for contacting PayRange. I'm sorry for the trouble logging in to your account. I understand how important it is to get access to your account. Let me check the best way I can help you with.
     
    We have updated your status for one time courtesy.

  • Initial Complaint

    Date:12/22/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling and trying to contact PayRange company for a refund of my funds and no one returns my calls or emails for over 2 months now. I want balance returned to my checking account and they refuse to respond to my request

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The amount of $100 was charged to the account to use the laundry machine.$71.25 is remaining and I moved. I requested for a refund, and they are not issuing a refund. The money is completely unusable anywhere else. I have been emailing, and the customer service's reply is that they don't have a system to issue a refund. This makes no sense.

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pay Range is an app that I used to do laundry at a laundromat as I was in a temporary apartment while looking for a house to buy. Once I purchased my home I no longer needed to use a laundromat. Apparently pay range arbitrary decided 90 days was their limit to refund any money that was loaded to the app to use a laundry machine. The money on the app is my money. They need to give people their money back. Pay range is stealing peoples money.

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Be warned that you can't get any support from this company. I am a business owner trying to transfer ownership of the PayRange devices. We have been trying to do this since November 25th. Nobody at PayRange will return emails or phone calls. Nobody answers their phone. They have an outside "live" service that fields calls but does not work for them and only transfers you to the same support VM. We changed ownership on December 6th but still can't get PayRange to switch owners which means money is going into my bank account that belongs to the new owner. This also means financials are not going to be accurate including taxes and fees. It is unacceptable to go almost 20 days now with no help on this matter. I feel helpless and frustrated and since you can't talk to a live person there is no alternatives. You are just stuck with no resolution. I would have never invested in this system had I known the horrible lack of service and care to it's customers.

    Business Response

    Date: 01/06/2023

    Hi *****************************,

    Thanks very much for your patience and apologize for the delay. Although we completed the transfer of devices we want to sincerely apologize for the inconvenience.

    If you have any other questions, don't hesitate to reach our way.

    Appreciate your time.

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered PayRange blue key devices for laundry. Needed assistance with a transfer of devices after setup. No one in support picks up the phone. Out of 20 calls, all have went to voicemail. Even on hold for 45mins to have the phone hung up on. I called sales and of course I get a live human. Expressed to this person that I was in contact with a person via email whom happened to answer my email regarding the blue key transfer then everything went silent. Attempted email contact with same person to no a avail. Contacted an alternate person whom I was able to get an email of and no response. Emailed PayRange general email with no response. 11 emails. Theyre quick to take your money and slow to help. I like the technology and want to keep utilizing the tech for my laundromats, but as another has stated, Nayax customer support is top notch. I dont appreciate spending money on hardware to only leave voicemails and and endless emails with no response. When will PayRange address their customers issues?

    Customer Answer

    Date: 12/16/2022

    Problem has been resolved.

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Use to use Payrange for laundry when I lived on the west side of the state. Moved a year ago and have attempted to get my money back, as PayRange isnt supported around here. Theyve told me they wont refund it. I want my money back, as its just sitting in the account and I cant use it. They wont answer emails anymore.

    Customer Answer

    Date: 01/03/2023

     I am writing to inform you that the case number above has been resolved between payrange and myself. 

     

    Thank you, 

     

    Alyssa Castanon 

     

    Get Outlook for iOS

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple of weeks ago, I emailed PayRange for a refund of my remaining balance but they denied my refund because of a 90 day return policy. I am not asking for the refund of a good or service. This is my money that I pre-loaded onto the app to be able to use their laundry service. I am asking for my own money to be returned to me. There is no app notification or reminder that we only have 90 days to get our balances refunded. My residence’s laundry machines were changed out so they no longer support PayRange . I cannot find any local businesses that accept PayRange. I would like the remaining balance refunded, and I think it’s ridiculous that my money is being withheld. I saw that there were other similar complaints. Why are you withholding customers money? They aren’t paying to use your app, so they aren’t paying for a service. Why aren’t you doing more to make them aware of this 90 day policy? It seems deceitful.

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged over $50.00 on my debit card by this company. $10.00 a week I do not have an account with this company. I called the customer service number and asked where the charges on my debit card were coming from only to be told that they can not tell me because I do not have an account with them. I told them I could provide the card number and I was told nothing the CSR could do about it and was told to call my bank and get a new card number. I believe that the CSR was very rude and brushed off my questions. I want my $51.95 back from this company that is stealing my money and disrupting my life.

  • Initial Complaint

    Date:10/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted PayRange and PayRange will not issue a refund for my remaining balance because of an arbitrary 90 day return policy. I am not asking for the refund of a good or service; I am asking for my own money that is held by PayRange without my consent. There was no reminder that I only have 90 days to get my balance refunded. I cannot find any local businesses that accept PayRange as form of payment. I would like the remaining balance refunded.

    Business Response

    Date: 10/04/2022

    Thank you for contacting us. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.

    If there is anything else I can do to help, please feel free to contact

    Customer Answer

    Date: 10/04/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

PayRange Inc. is NOT a BBB Accredited Business.

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