Complaints

This profile includes complaints for Affinity Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Affinity Property Management, LLC

  1303 SW 16th Ave Portland, OR 97201-2515

• 

  Affinity Property Management, LLC

  2555 Willakenzie Rd Eugene, OR 97401-4870

• 

  Affinity Property Management, LLC

  4275 NW Clubhouse Pl Corvallis, OR 97330-1666

• 

  Highland Park Apartments

  24050 SE Stark St Gresham, OR 97030-3219

• 

  Affinity Property Management, LLC

  30050 SW Town Center Loop W Ste 100 Wilsonville, OR 97070-7596

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This property has a history of pest issues. Not even a year into my residency, I discovered bugs and promptly reported it. The pest control company confirmed bedbugs. I work in group homes that are meticulously maintained due to regular state inspections and outside of work, I rarely leave home. The lease agreement has an applicable addendum which clearly states that management accepts responsibility for these pest issues unless they can definitively prove tenant liability. Despite this, they unilaterally assigned fault having said nothing about having found or proven fault and added the charges to my account.Worse still, theyve lumped those charges into eviction proceedingssomething especially troubling given that Im a Section 8 tenant. This tactic not only violates the lease terms, but also contravenes both state and federal rules regarding housing subsidies. As many housing advocates would describe it, this is a clear case of misuse of the ledger. given it is damages and not rent related charges.When I brought this to the property managers attention, I was essentially dismissed and told it wouldnt be changeddespite clear policy violations.**Assistance had been arranged to cover past-due rent (the arrears were due to a temporary drop in income caused by aggressive child support withholding that left me below 125% of the federal poverty level). Instead of accepting those funds, management demanded the additional $2,500in non-rent fees which were improperly included in a stipulated agreement and lied about when initially questioned. Im now unsure how they intend to collect, as the state is already garnishing at the federal maximum, and the financial fallout has prompted a serious look into bankruptcy to address mounting debt from trying to keep my head above water with the child support issue

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot say enough horrible things about Affinity Property Management & the on-site/off-site staff for the *************** Apartments.I have lived at these apartments over 30+ *********** used to be a wonderful place to live.up until **** ********** fired the original long time staff & brought in these hacks (aka Affinity).Since the shakeup, a once peaceful & beautiful complex to live in has turned into a haven for drug use run by slum lords.Both the on-site & off-site staff do not even pretend to care about the tenants, the cleanliness of the complex, or the safety of the tenants.Complaints/concerns are blatantly ignored, they are flat out rude to the tenants, they screen phone calls & ignore voicemails, if you call Affinity directly..they screen calls as well & just send the ** straight to the on-site staff (who, of course, ignore them).Maintenance requests are either done in a half assed fashionwhatever is quickest & cheapestif they are done at all.I moved to a downstairs unit, a year ago due to health reasons, & I have had to complain about the constant noise from my upstairs neighbor on a daily basis. According to the lazy staff, it is reasonable ******** constantly blasting the TV/stereo at all hours of the day/night is reasonable, slamming doors/cabinets at all hours of the day/night is reasonable, excessive stomping at all hours of the day/night is reasonable, incredibly loud crashing (so loud & aggressive that it makes my walls shake) at all hours of the day/night is reasonable, the upstairs neighbor throwing his cigarette butts on my patio all the time is reasonable, the upstairs neighbor getting in my face & confronting me is reasonable.All I ever get is the same excuse we have looked into itwhich is BS. Yet they got all over my case for my 4lb service dog crying ONE TIME, & according to my neighbors, they didnt even hear it happening.The staff, both on-site & off-site, pick & choose which rules they are going to enforce

• Initial Complaint

  Date:04/11/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my time at *********, I have never missed a rent payment nor have I ever been late with a payment. My decision to leave was not financially motivated, it was due to the hostile living environment. I am a young woman with a 7 year old, I was being harassed by a grown man, which created an unsafe and uncomfortable living situation. Initially, the new property manager, *******, approached me regarding my dog. I explained that my dog is a service animal and provided an Emotional Support ************ letter. However, ******* informed me that the complex does not accept emotional support animals and insisted that I needed to remove my dog, stating that the previous manager's firing was due to this issue. (It states in the lease agreement that they do accept ***) She also mentioned complaints from a neighbor claiming that I was being abusive. In response, I provided documentation, including video evidence of my neighbor banging on my ceiling throughout the day, sending me threatening text messages, and refusing to take any action regarding these incidents. Both ******* and her assistant manager have personally witnessed the neighbor yelling and screaming in my face on multiple occasions. Given the hostile environment, I approached ******* to discuss the possibility of leaving *********. She assured me that there would be no problem, but that I would need to set up a payment arrangement for two months of outstanding rent. I did not receive any follow-up communication via email from the complex, except for a request to return the keys. As requested, I returned the keys. Now, I am facing a debt collection attempt for $7,000, despite having worked out an agreement with the complex. This amount appears unjustified as the complex failed to follow through on its end of the agreement I am requesting that this debt be removed from my credit report, and the charges be waived due to multiple violations of the lease agreement on the part of the management.

  Business Response

  Date: 04/21/2025

  Dear Ajla ******
  Thank you for reaching out and sharing your concerns regarding your recent experience at *********. We take all complaints seriously and appreciate the opportunity to address the issues you have brought to our attention.
  We understand from your statement that your decision to vacate the premises was not financially motivated, but rather due to a hostile and uncomfortable living environment. We also acknowledge your efforts to communicate these concerns, provide documentation, and comply with managements request regarding the return of the keys.
  
  We recognize your claims of harassment by a neighbor and the lack of response from management despite the documentation you provided. Please be assured that such allegations are taken seriously, and we will investigate any failure to appropriately address these concerns.  Regarding the outstanding balance of $7,000 currently in collections, we understand your concernespecially in light of the payment arrangement you were reportedly willing to make with management. Please note that Affinity is no longer managing ********* as of February 2025. As your file is now in the hands of our collection agency, all payment arrangements must be made directly through ******** can contact Pay Ready via email at ******************** or by phone at ************. We may reach out to request additional documentation to support your claims, such as email correspondence or video/audio evidence. Thank you again for bringing this matter to our attention.Should you have any further questions or wish to provide more information,please dont hesitate to contact us.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23190159
  
  I am rejecting this response because:
  

  I appreciate you acknowledging my concerns. However, I do not believe that a $7,000 charge is reasonable under any circumstancesthat amount is equivalent to a down payment on a home. We had agreed upon a 60-day notice, which would account for two months rent, and I was fully prepared to fulfill that obligation.
  
  Additionally, I ensured the apartment was left clean and empty, and the property manager personally assisted me during the move-out process, which reinforces that everything was handled properly.
  
  Ive also been in contact with the collection agency, ******** who informed me that they are unable to make any adjustments unless those changes are initiated directly by Affinity.
  
  
  Sincerely,
  
  Ajla *****

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in this apartment for over 10 years during this time general wear and tear occurred, When I moved out the new managers are asking me to pay full price for the replacement of items like the carpet, Vinyl and a new refrigerator ect.... The items were far from new when I moved in however were in acceptable condition. When I spoke to the land lord about getting deductions because the items were not even new when I moved in, i was belittle and made fun of and threatened. I understand I am going to have to pay something. I just feel the cost should be discounted due to the length of time I have spent in the apartment. What i need is someone who will speak to me like an adult then I will send a cashiers check to them to get this resolved. I have attached a copy of the earlies lease I have from 2016 and a copy of there demand letter

  Business Response

  Date: 04/21/2025

  We're very sorry to hear about your experience. This is not the standard we hold ourselves to, and we take your feedback seriously. We would never want anyone to feel overcharged, belittled, threatened, or made fun of and we sincerely apologize if that was your experience. We have reviewed your account in lengths and have adjusted your deposit accounting. You should receive an account summary in the mail shortly. If you should need anything further, please feel free to reach out. Thank you for bringing this to our attention. If you have further questions please reach out to us directly at ************.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/12/2024, I vacated my unit at ***********, managed by Affinity Property Management. 09/19/2024, I discovered they had charged me for alleged damages to the property. I immediately disputed these charges and requested proper documentation.On 09/20/2024, Affinity Property Management sent a formal notice and immediately threatened to send the balance to collections if not paid by 09/30/2024. This pressure tactic left no space for dispute resolution.Despite multiple attempts to communicate through different channels, they ignored all requests. The only reason the debt was not sent to collections at that time was because I went in person, where I was met with condescending and dismissive responses, but still no proof or proper validation of the charges.After October, Affinity Property Management ceased all communication. Then, on 01/08/2025, I was notified that my account had been sent to Columbia Debt Recovery for collections. The agency ignored my dispute and validation requests and illegally reported the debt to my credit in violation of ***** and ******* refusing to allow me to dispute the charges and denying my requests for documentation, Affinity Property Management violated Oregon tenant law (ORS ******), which requires landlords to provide itemized statements and evidence before withholding funds or assigning debts. Their disregard for legal protections shows their pattern of unethical and unlawful behavior.Affinity Property Managements unethical practices include: Fabricating charges. Refusing to provide documentation when requested. Threatening immediate collections to intimidate tenants into paying unjustified charges. Ignoring all dispute attempts to prevent tenants from challenging false claims.Their deliberate negligence and predatory collection tactics have caused financial harm and credit damage, all based on false, undocumented charges. Their actions are unethical, deceptive, and violate consumer protection and tenant rights laws.

  Business Response

  Date: 03/18/2025

  Thank you for reaching out and sharing your concerns. We strive to ensure transparency in all charges assessed to residents and take these matters seriously.
  Per our records, we provided documentation, including photos of the damage, invoices, and a professional recommendation regarding the carpet replacement. We understand that you may not agree with the charges, but we assessed them in accordance with our policies and the condition of the unit at move-out. We welcome any feedback on how we can better assist residents in the future to ensure they feel heard throughout the process. Additionally, if you would like to review the documentation again, I would be happy to resend it to you via email. Please let me know how youd like to proceed. If you would like to discuss this matter further, I am available to speak with you directly at ************. Please feel free to reach out at your convenience.
  

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23001602
  
  I am rejecting this response because:
  

  The business has failed to address my concerns adequately and has not provided verifiable proof or appropriate justification for the disputed charges.
  

  The last communication I received from *********** property manager was on October 11, 2024, and from Affinity Property Managements billing department on October 19, 2024. I responded promptly to both communications, specifically on October 11 and October 23, demanding that: The total amount be adjusted to reflect the incorrect charges that the manager had already admitted were mistakes and I receive a detailed and legitimate explanation for the remaining charges.

  Despite these requests, my concerns were ignored, and no adjustments were made. Instead of addressing my dispute, the company ceased communication and, without any notice or resolution, sent my account to a collection agency in January 2025 for the full disputed amountincluding the charges that the manager had already acknowledged as incorrect.
  
  The company has failed to provide updated and itemized receipts supporting the charges. The only invoice they provided was from 2022, when the carpet was initially installedbefore my tenancy even began. The manager claimed the disputed amount was based on a percentage calculation of that invoice, yet: No photos were ever provided showing visible damage to the top layer of the carpet, the alleged pet urine damage was never confirmed with verifiable evidence, only with an arbitrary expert recommendation that lacks logic or documentation and the invoice itself included unrelated repairs to other areas of the apartment, further proving the miscalculation of charges.

  According to Oregon law (ORS ******), tenants are entitled to proper documentation justifying any charges beyond normal wear and tear. Affinity Property Management has repeatedly failed to provide this, violating my rights as a tenant.
  
  Despite my formal dispute, Affinity Property Management continued to pressure me for payment without addressing the miscalculations and lack of proof. When I requested that all collection efforts be halted until the dispute was resolved, my requests were ignored. Instead, the company escalated the situation by sending my account to a collection agency in January, with the full, incorrect balance.
  

  Affinity Property Management has engaged in predatory practices from the very beginning. Starting from September 19, 2024, I made multiple attempts to communicate through every possible channelemails, in-person visits, and phone calls (which I have recorded). However, my efforts were intentionally ignored. The company admitted that the property manager did not have any documentation proving the apartments condition at move-in, other than the 2022 invoice that included a variety of unrelated repairs. The charges they are pursuing are not only based on speculation but also contain admitted mistakes that were never corrected.

  Instead of following proper legal procedures, Affinity Property Management ignored my dispute and escalated the situation unlawfully. This reckless and aggressive behavior is unethical, financially harmful, and targeted harassment, particularly since their justification hinges on an unverifiable assumption that my emotional support animal was responsible for the alleged damage. This feels like an intentional attack on my rights as a tenant.
  

  Until Affinity Property Management provides proper documentation, removes the incorrect charges, and acknowledges their mishandling of this issue I will continue to dispute this matter.
  
  Sincerely,

  Montserrat ******

  Customer Answer

  Date: 04/03/2025

  I continue to dispute these charges as unfounded, unfair, and retaliatory.
  
  The documentation you provided includes a vague third-party note that merely states: carpet replacement is recommended. This is not a professional assessment, nor does it provide a clear explanation of any actual damage, the specific cause, or the necessity for full replacement. No detailed report, measurements, or repair alternatives were includedjust a generic suggestion that does not justify the charges imposed on me.
  
  At no point was I given the opportunity to formally dispute this charge before the debt was sent to collections, and the use of my Emotional Support Animal (***) as part of the justification raises serious Fair Housing Act concerns, which I have already reported to HUD and the **************************** (DOJ).
  
  Furthermore, the quote you provided to justify the charge is dated September 27, 2024eight days after you placed the charge on my account on September 19, 2024. This confirms that the charge was made before any documentation existed. The quote includes no cost for carpet replacement and only mentions a vague recommendation. The only service with an actual price listed is an enzyme treatment that I was never charged for.
  
  You also submitted photos of the carpets surface, but no visible damage is present on the upper side, which was the part exposed during my tenancy. The alleged damage shown on the underside of the carpet is not consistent with urine stains and could have existed prior to my move-in or been the result of improper installation or wear since 2022. There is no documentation ruling out pre-existing conditions.
  
  Additionally, you stated that the charge was calculated based on a ********************************************************************** That invoice includes multiple unrelated charges, and no breakdown was provided to explain how the amount billed to me was determined. You also charged for apartment cleaning, but no cleaning invoice, photos of unclean conditions, or third-party report were included to justify this charge.
  
  If this matter is not resolved fairly, I will be moving forward with a small claims lawsuit.
  
  

  Business Response

  Date: 04/21/2025

  We appreciate the opportunity to address your concerns regarding the carpet replacement charges.

  On October 1, 2024, our onsite management team at *********** shared photos of the damaged carpet, the recommendation to replace it due to pet urine, and the associated replacement costs prior to your move-in. These details were provided via email and are also attached to this response for your reference.

  As explained in that email, the carpet was brand new at the time of your move-in. Given that it had only reached two years of its expected seven-year lifespan, you were charged for the remaining five years based on the installation cost prior to your move-in. This calculation was made in accordance with standard depreciation guidelines.

  The amount charged for the carpet replacement was determined using the depreciation calculator, and all vinyl flooring charges were removed from the total cost.

  For your review, we have attached:

  • Photos of the damaged ******************
  • The recommendation to replace due to pet *****************
  • The invoice for the carpet replacement prior to your move-**************
  • The depreciation calculation for the replaced ******************

  If you have any further questions or require additional clarification, please do not hesitate to contact the leasing office. We appreciate your time and consideration.

   

   

   

  Thanks,

   

   

  ******* *******

  Marketing Director

  Affinity Property Management

  ********************************************

  P:  *****************

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Property Manager Firm,illegally evicted me,I believe it was planned,and when I move the refuse to return my deposit and sent me to collections for $6490 for 6 months unpaid rent? My rent was paid up until the day I moved in fact they reimbursed money because it was overpaid Now my credits ruined,and I've had to run rfged to try to get to the bottom of this. I see there are many many other complaints of the same nature,what everybody needs to do is get. Ledger of your payments bring them to an accountant for proof in any legal or criminal matters,and contact the *** These people are professional crooks,but they messed with the wrong person this time,ita time to hav e them held ccountable and thrown in jail for theft and fraud

  Business Response

  Date: 03/04/2025

  Hello *****,
  
  Thank you for contacting us regarding your security deposit. An updated final accounting was sent after you moved out.  We will send a copy of your final move out statement to the address provided. If you have additional questions or if we can assist further please contact our corporate office at ************.

   

  Affinity Property Management

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 22738437
  
  I am rejecting this response because:By law you have 2 weeks to return a security deposit. You may have sent  me a move out statement but to an address that was not ******* that statement that I had to get from management 3 months later,and upon speaking with *****,she stated,and I quote " You were already sent to collections 21/2 months ago for $6800.00 for 6 months rent,you are getting nothing back,you knew you owed us money when you moved out." She then gave me upon my request a full list of all rent payments and deposits paid on my behalf,2 days later I retired and showed her that I was current,and actually a double deposit was made 1 for $1695 and another for $1500, I also stated to her that I never receive in 2 years any notice that I was behind on my rent, she  stated " your Not getting any money back and it's in collections and it will not com off until you pay the $6800. I then told her I was going to seek legal help,she then yelled an me and said " Well thanks for giving me a chance to fix it.?" I received word after that that I was no longer allowed on the property,which along with it now been 5 months now that you have not returned my deposits,which is an unlawful amount of time,but also retaliation. You people initiated an unlawful eviction,have destroyed my credit with your impractical and dishonest method of bookkeeping,have prevented me from visiting and retiring my property from my friends home oll y unethically disallowing me on the property,and caused me unnecessary mental stress and wasted countless hours and money driving to your office,phone calls,and a large financial burden paying for accounting and legal services and not returning my funds that were obviously owed to me for over 5 months. Apparently,there's mismanagement issues and incompetent accounting personnel handling services they are not equipped to perform,and a hostile demeanor as well as very unprofessional. I have been notified that a correction ha now been made resulting in a satisfactory outcome in my favor upon further review of my rental payments file, but, not only does it not coincide with my accountants final refund amount on monies due to me for rental reimbursement funds,but also does not come anywhere near the amounts I believe you people should repay me for cripling my finances unnecessarily due to your neglegence and unethical a accounting practices,and my hours having to correct it,an mental anguish and mental trauma for 5 months and the disrespectful and humiliating treatment I receive from your staff. There's no amount high enough to compensate for that, but  time is money, and my time spent correcting your errors and defend  myself are worth just a much a yours I believe since I had to redo 2 years worth of accounting errors on your part, that you I'm sur got compensated for on a hourly basis, so if my advisor is correct and you have come up with a settlement amount, I am hoping that this is included in your calculations. Lawyers are very expensive,I will b waiting for my check in the mail,it's already been another week,so we will just see if it arrives, youd  think that since you are already well over the legal time limits by 41/2 months ,***** you might get it to me in more timely manner. Also with the final corrected account correspondence ledger I would like you to please add the property Owners contact info, for accounting purposes if it not too much trouble for you. It would be greatly appreciated. Best regards,***** L ********
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in a complex for over a year now. affinity took over in August and I sent emails, called, and texted their contact numbers multiple times about renewing my lease. They didn't answer until October, I was told I'd be sent my lease 3 different time by staff and was never sent it. I have a large amount of maintenance issues that I have been reporting since April. they make the space close to unlivable as there are constant leaks that flood the kitchen and closet. The only person who would contact me about these issues has stopped responding and my lease has been up for 2 months. There is no one who I can ask for a new lease and no one I can give a 30 day notice if I did want to leave. They have been purposely ignoring me for 5 months now. Last month a maintenance worker entered my home without consent or notice, when i came home all of my belongins and furniture had been moved and i was worried someone had broken in. When i tried to contact the management number they were not concernered with the illegal entry and tried to convince me that entering someone's home for "emergency" maintenance is fine. I cannot get into the app to pay my rent and I fear that they will evict me even though I have tried to contact them for the last week about the issue. there is never anyone in the leasing office.

  Business Response

  Date: 03/04/2025

  Hi Aaliyah,
  We apologize for the delay in response. We do see the office staff has been in contact with you since your review.

  We see that you have successfully been able to log into your resident portal each month and pay rent. Inside your portal is the ability to click contact us where you can call or email your Property Manager directly. In addition, this portal allows you the ability to submit maintenance requests. Our team successfully advised you of your renewal via text and email. If you did not receive please contact us at ************. 

  Thank you, 
  Affinity Property Management

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not received our security deposit back and it has been over 90days since we moved out. We have contacted the management office at our previous property and we still have not received it. I have called their corporate office in ******** multiple times and still have not received a response.We were not proved an invoice after move out until we requested the invoice which was over 60days after we moved out. Their staff is not helpful at all and has failed to maintain our forwarding address even though we provided it on more than one occasion. Our security deposit was $1800 and we were charged $325 for painting fees even though our unit had normal wear to the paint, nothing unreasonable. Not including the painting, cleaning, final utilities fees we are owed $789.91. As of November 12th we have not received that money.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This landlord did not return my full security deposit despite me leaving my apartment in immaculate condition with no damages. They kept $250 of my $500 security deposit fee for a standard cleaning fee which was totally unnecessary due to the immaculate condition in which I left the apartment. It was not stated in the lease that the landlord would automatically retain security deposit funds from the tenant for "standard" cleaning between tenants. Without being informed or forewarned the landlord charged me for unnecessary cleaning fees and told me it was standard practice to do so. I object that I was not informed I that I would be charged an automatic standard cleaning fee regardless of the state I left the apartment in.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of a house managed by Affinity Property Management in ********, **. I paid for maintenance on the air conditioner in July of 2023. Ive requested reimbursement over seven times. I get a yes, then no check arrives. Ive reached out to management and continue to get the run-around. This after raising the rent 24%, when the owner always did 3% every year for 6 years. The seventh year Affinity took over and at the end of my lease raised the rent 24%. I ended moving out and buying a house, it was a great move for me. Affinity is an awful group of individuals.