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Business Profile

Property Management

Affinity Property Management, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Affinity Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Affinity Property Management, LLC has 9 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Move Out Date 7/24/2024 9/5/2024 Received Bill for $791.35 (in addition to no security deposit $500). Description is "damages". Same day I requested a statement of what the charges are for. 9/13/2024 Followed up via email. 9/19/2024 Follow up via phone call. 9/26/2024 Followed up via email. 9/27/2024 Followed up again with Apt Manager. Received a ledger stating charges are for carpet replacement and I have been sent to collections.

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of ************ apartments back in May 8, 2024. I did a walk through with the property manager ****** ******. She did not provide me with any receipts or give me my refund of a check that has not been issued to me. I received an email from ***** Khler she is the Accountant with affinity property management and asked me for a forwarding address and I provided her with my physical and mailing address where she can send the outstanding check to. I have not received a confirmation email stating the check has been sent. I have not received anything as of yet! By law they are required to issue a check within 31 days. I moved out in May its been months and havent received my refund yet. I will be taking this to small claims if I do no receive my refund. This property management is very unprofessional. They are very good at evading and being unresponsive when it comes to tenants. I hope to get my refund otherwise I will be taking legal action against ****** ******/affinity property management- clatter park apartments for failure to refund me my refund within 31 days.

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They claim that I still owe $ ******* but all I owe is $ ****** which is for one late fee of $ ****** and ***** for utilities . There's others who they still owe money on their rent. In the almost 2 years i have lived here on the 3rd ******* and 2nd ********* *******. The new ******* is been trying to get to the bottom of the problem . Highland Park Apartments.

    • Initial Complaint

      Date:08/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lease ended March of 2024. Affinity gave us half of our deposit 30 days later (4/30). I cashed the check on June 17th. Following this, they mailed me a bill for damages caused during our lease (4 different people lived there). I contacted the management person via email, and they said it had to be in writing. They then sold the bill to debt collectors (true accord) after not letting me login and pay the bill. I had a lawyer contact them because the debt collectors were calling me multiple times a day. Im the only person this is effecting that was on the lease, as 3 others were on the lease at one point. The charges were super vague and were all listed on our move out sheet. They wont let me log in to see our documents. The bill they sent in June was over 2.5 months after our lease ended and only in my name. I was the main contact and the most responsible, so why am I getting impacted? Why are they charging me months later? They sent me half of our deposit. I want to go to court over this as they are trying to prey on young adults (all *****). It was a 2 year lease that we left in good condition. This isnt the only time Ive heard of this from the management company.

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This property management has neglected to resolve a mold and mildew situation in the unit. They are now stating the tenant is in violation of rental agreement due to not being able to afford the air quality test. The tenant has made several maintenance requests in over two years and nothing has been done. This is a single mother of 5 children and they have been more sick than not due to the air quality when it is wet and cold. Now that it has been dry and it has been over a hundred degrees several times this summer, they then wanted to offer the air quality test. There was no written notice or agreement that the tenant would be responsible for the air quality test. This family has been promised help for going on three years and nothing but added debt has been applied. This family is on housing through the ************************ This mom has pictures of the damage that is being neglected. I have read many other reviews on ****** from other tenants who have been going through similar stressful situations due to this property management and their negligence. This mother is seeking help through legal aid to rectify the situation.

    • Initial Complaint

      Date:08/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to leave my apartment due to multiple un resolved issues. I lived in my apartment for over 10 years. There have been multiple issues with no water pressure in my kitchen sink, garbage disposal not fixed, shower pressure issues, water heater exploding when it happened 1 month earlier to another resident and the apartment manager knew all the water heaters should have been replaced and they did nothing. Taking over 2 weeks to replace my refrigerator that broke down twice. Having multiple police calls to issues at the apartment within the last 3 months where they are accepting residents who have mental issues and taking government funds who are paying for their housing while subjecting the rest of us to police calls and the deck below my apartment being set on fire. Unsafe conditions in my apartment when the water heater burst and flooded my apartment and the one below mine. I was told by 1 apartment manager ******* that the whole linolium in my kitchen would be replaced along with all the carpet and padding. Then less then 2 weeks later by a new apartment manager ***** that no only a 2 foof section of pad would be replaced and dehumidifers brought in. Nothing but broken promices by this management company. When trying to vacate my apartment there was no manager on site during posted hours and being charged a rediculous cost after renting my apartment for over 10 years. Several times I had to remind them to send me rental agreement or for them to sign them when they did not do so on time or in a timely manner.

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently got a new property manager at ************************************ and my work orders are not be addressed, it took 3 months to get my lease renewal agreement. Mold is constantly and issue, my water has black debris in it. The property manager ****** tells other tenants stuff about me and complaints Ive made which has caused more issues for me, my car has been getting spit on, upstairs neighbor has been dumping water through the porch when my windows are open and getting water inside my unit. Ive called corporate which is affinity property management and no one gets back to me. Ive had to call other properties they manage to reach a property manager to get a message through to mine.

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm being harassed by my apartment manager. She has lied to the police about me. I've lost an apartment because of this. There's been mice in my apartment, and the apartments of my neighbor's for months. The problem is only getting worse and she will lie and say not one else has mice. I can't use my stove because it has mice f**** under the stovetop and I can't open it to clean it. She tells people they can park iny parking spot. She had my upstairs neighbor peaking in my windows. The upstairs neighbor constantly has had parties until 2 in the morning, yet I was told it's okay as long as they aren't playing music. That it was just apartment noise. They also dump and pour garbage off the balcony and the manager doesn't do anything.The pool is disgusting. I don't think the part time maintenance person has been trained to clean the pool correctly. There is so much more.

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This property management company could have killed me through their willful negligence. The property managers with Affinity, ***** and then ***, REFUSED to address an ongoing toxic black mold issue. They KNEW black mold was growing in the brick of the building, but acted like I was crazy and dismissed me until I got the ************************ and the City Inspector involved and confirmed active toxic black mold growth. Even after this, Affinity left me in that filthy, unsafe, toxic mold-covered apartment for months, significantly harming my health. I developed a cough, a persistent sore throat, brain fog, fatigue, I began falling asleep as though I had narcolepsy. I began vomiting weekly. My dog began coughing and hacking daily and vomiting weekly. Due to the dangerous and uninhabitable conditions of the apartment I was forced to move early. I came to a verbal agreement with ***, the current property manager, that in exchange for not rightfully suing for hundreds of thousands of dollars they would waive my last half-month of rent. This was a pittance, **** at that point my health and my dog's health were both at serious risk and I needed to get out of the uninhabitable apartment immediately for my own safety, and because my job was at risk due to decreased work performance directly due to my unsafe and uninhabitable living conditions.Affinity shorted me $100 on my deposit return, which they only returned *after* the legal 30-day window when I threatened to take legal action due to nonpayment. Affinity has now gone back on their word and is trying to charge me $1365.52 for the partial month of rent they waived, even though the only reason I left my apartment was to escape a dangerous uninhabitable apartment mold situation they unlawfully refused to remediate. Affinity will remove this charge IMMEDIATELY or I will begin legal action, including a personal injury suit, to extract maximum penalties under Oregon law.

    • Initial Complaint

      Date:04/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in regards to Affinity Property Management in *********, OR not following Oregon Revised Statutes (Oregon Landlord-tenant law). My apartment (The Park at 5th) changed property management 3 months ago, Affinity became the new management. They do not have the records or lease information for any of the current tenants which I assume should have been obtained from the previous management company. This is in violation of ORS Chapter 90 section 220. Additionally, today 4/17/2024, when i requested they provide a copy of the lease to the rental portal, I was told it would take 2-3 weeks (not within a reasonable time)... violation of ORS.90.305

    Affinity Property Management, LLC is NOT a BBB Accredited Business.

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