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Business Profile

Property Management

Vacasa

Reviews

This profile includes reviews for Vacasa's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vacasa has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Vacasa

      850 NW 13th Ave Portland, OR 97209-3680

      BBB accredited business seal
    • Vacasa

      546 Mary Esther Cut off NW Ste 3 Fort Walton Beach, FL 32548-4067

    • Sterling Resorts

      12011 Front Beach Rd Panama City Beach, FL 32407

    • Vacasa

      8478 Gulf Beach Blvd Navarre, FL 32566

    • Vacasa

      523 Gatlinburg Drive Gatlinburg, TN 37738

    Customer Review Ratings

    4.36/5 stars

    Average of 5,325 Customer Reviews

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    Review Details

    • Review fromSherry G

      Date: 06/02/2025

      5 stars
      Vacasa was great to work with on our stay in *******************. From beginning to end they were quick to respond and assist. Will definitely use them again in the future.
    • Review fromSabine M

      Date: 06/02/2025

      5 stars
      We stayed at 177 sandpiper on may 25 through ******************** say that our reservation for ********* were cancelled due to the sell of the rental .vacasa sent me an email and also offered me a substitute which was out of price range. They assured me there were no extra cost to cover the new rental which was way more then we expected .i truly appreciate the courtesy and thoughtful ness to make my vacation with grandkids a wonderful memory .this is my second time booking with them and I will continue to do so thank u so much also the rental was very clean and all furniture and decoration were beach themes and up to date garage had everything we needed and more
    • Review fromApril S

      Date: 06/02/2025

      4 stars
      The ease of booking was great and the follow up during and while we were there was great. 1st time using Vacasa, would recommend!
    • Review fromPam S

      Date: 06/02/2025

      5 stars
      i've booked with Vacasa in OC, MD twice and both experiences were fantastic! easy, contactless check in, keyless entry, clean condos! This trip, we extended an extra day after not wanting to leave, the price was on point and easy to do!
    • Review fromLaura C

      Date: 06/02/2025

      4 stars
      406 **************** - loved the view, very clean, stocked kitchen, easy to check in. Only gave a 4 because the TV needs to be updated to a smart TV to allow streaming and no TV in the bedrooms.
    • Review fromAlisha R

      Date: 05/31/2025

      5 stars
      I stayed at the **** condo 323. I cannot say enough good about the **** in this condo specifically! The Don grounds are always very well maintained, very clean, and very fun to stay at! I have never seen any trash or even dead plants on the grounds. The pools are very well maintained. Our condo was also very clean and well-maintained! They left several amenities that we barely even had to use our own in most circumstances. We have already booked another vacation with the same condo!
    • Review fromCarrie M

      Date: 05/30/2025

      5 stars
      Exactly as described. Easy to access, very clean upon arrival. Just blocks from the beach. This was our first time here and I would absolutely come back. There is a small grocery store around the corner (walking distance) that was very convenient as well. I like that the condo was away from the hustle and bustle, but we could easily get to that part!
    • Review fromLisa M

      Date: 05/29/2025

      5 stars
      EVERYTHING was amazing!!! Highly recommend...will not disappoint!! The views, cleanliness, location, access, communication, customer service, and price!!!
    • Review fromElizabeth I

      Date: 05/29/2025

      5 stars
      This was my first time using Vacasa and I definitely will again in the future. The ease of booking the rental, price, accommodations, communication was excellent. The cabin was clean, well maintained and fully stocked with toiletry items, kitchen essentials, etc. One of the best vacation rentals I have ever booked.
    • Review fromLatricia R

      Date: 05/29/2025

      5 stars
      The WindRose in ************ was an amazing experience, the house was very clean and the decor was beautiful. The hot tub was at perfect temp upon arrival. We really loved the dumbwaiter, it's such a huge bonus considering the stairways, no lugging your personal belongings up & down the steps. We highly recommend staying here. We will be back.

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