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Business Profile

Property Management

Vacasa

Reviews

This profile includes reviews for Vacasa's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vacasa has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Vacasa

      850 NW 13th Ave Portland, OR 97209-3680

      BBB accredited business seal
    • Vacasa

      523 Gatlinburg Drive Gatlinburg, TN 37738

    • Vacasa

      13276 Alexis Dr Kamas, UT 84036-5517

    • Vacasa

      731 Pennsacola Beach Blvd. Pennsacola, FL 32561

    • Seychelles Beach Resort

      5115 Gulf Dr Panama City, FL 32408

    Customer Review Ratings

    4.36/5 stars

    Average of 5,424 Customer Reviews

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    Review Details

    • Review fromTammy P

      Date: 07/07/2025

      5 stars
      This was by far the best rental I have experienced. The place looked EXACTLY as it was pictured, it was clean, and stocked EXACTLY as they said it would be. The location was perfect!! Would HIGHLY recommend renting from Vacasa again! I admit I was very skeptical, as the price was right, I was ***** - we were very pleasantly surprised, my whole family LOVED it!!
    • Review fromSean W

      Date: 07/06/2025

      5 stars
      Great location and super easy rental.Vacasa's touch-free all digital check-in and check--out are great!
    • Review fromFelicia J

      Date: 07/06/2025

      5 stars
      Easy to reserve, great updates, everything you need comes to you via email and the app (i.e., check-in/check-out information, parking, etc.). Great experience.
    • Review fromBrandelyn M

      Date: 07/06/2025

      5 stars
      Absolutely perfect access to the beach! House was clean and gorgeous, great amenities, easy check and check out. Definitely will book with Vacasa again!
    • Review fromJami R

      Date: 07/05/2025

      5 stars
      We used Vacasa to book our latest beach trip. The process was so simple and we were very pleased with the process! We will definitely use them again for future vacations!!
    • Review fromLenka D

      Date: 07/05/2025

      5 stars
      Property in *************, excellent service, ***************** was one of the Vacasa team members and was a absolutely fantastic! Helpful, kind and professional. Vacasa delivered just as promised - and that is a rule with Vacasa!
    • Review fromEric M

      Date: 07/05/2025

      4 stars
      First off, this place does have air conditioning. I saw a lot of reviews that said it didnt but was happily surprised to see a portable air conditioner in the bedroom. However it wouldnt cool the entire apartment so any guests sleeping in the living room would be out of luck. The place was very very clean and decently furnished. That ratty wicker chair that is on the pics was nowhere to be seen. They need to change those photos. The bed is very comfortable and there was no skimping on the pillows, like some other rentals Ive stayed at. Very much appreciated. The drawers in the chest of drawers did not have any tracks so they would fall to the floor without holding them up with which was annoying. Lots of towels and kitchen linen. Enough kitchen implements to cook basic meals but nothing gourmet. ******, coffee maker, microwave and I think I saw a toaster above the fridge. There was one security issue I noticed on my first night. The doors leading into the halls from the outer stairwell, accessible to anyone without a key, were not closed properly. The automaker door closer mechanism was not strong enough to completely close and lock the door leaving the entire building open to the public. I did mention this to the front desk the next day but I did see the latches still open later that evening. I propped the chair and ironing board to block the door and any attempts to ***** the locks from the hallway. Im sure weve all seen that video on how easy it is to break into hotel rooms with some basic wire tools. I have another reservation later this month at another property with this same hotel group with a friend so I will be interested to see how the security is in that building. I did feel safe however after I macgyvered my anti-lock-picking apparatus. Overall I would definitely stay here again and again. The location CANNOT be beat and the price was extremely reasonable. Recommended with slight security reservations.
    • Review fromDoreen W

      Date: 07/05/2025

      5 stars
      Beautiful cabin just as described. Easy process reserving, checking in and checking out. ******** service was great and very communicative! I will certainly rent through Vacasa in the future.
    • Review fromLakeshia D

      Date: 07/04/2025

      5 stars
      Stress-free rental experience. Will continue to use them for future vacations.
    • Review fromKaren S

      Date: 07/04/2025

      5 stars
      Super clean condo! Had 1 small issue but it was resolved in just a few hours. Will definitely rent through Vacasa again

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