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Business Profile

Property Management

Vacasa
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Vacasa's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vacasa has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Vacasa

      850 NW 13th Ave Portland, OR 97209-3680

      BBB accredited business seal

    • Sterling Resorts

      1080 Highway 98 E Destin, FL 32541-2942

    • Vacasa

      546 Mary Esther Cut off NW Ste 3 Fort Walton Beach, FL 32548-4067

    • Sterling Resorts

      12011 Front Beach Rd Panama City Beach, FL 32407

    • Vacasa

      8478 Gulf Beach Blvd Navarre, FL 32566

    Customer Review Ratings

    4.36

    Average of 5,406 Customer Reviews

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    Review Details

    • Wendy M

      Date: 07/04/2025

      Great dog friendly house that was super clean, well taken care of and was stock with linens and anything else we needed. The staff at Vacasa responded quickly to the few questions I had. Very affordable vacation! I would be happy to use Vacasa again!

    • Jahayra C

      Date: 07/03/2025

      This is ***** you want to bring your family together and have an amazing stay? This is the place. If you want to have a beautiful house to relax, enjoy the lake, this is it. Will keep on booking. I can't say enough good things about how beautiful this house is. The bunk bed room... Amazing!.

    • Michelle W

      Date: 07/03/2025

      Great experience. Quick, friendly responses via text. Clean condo. Looked just as shown in the pics. Well stocked kitchen and well maintained overall. Wouldve liked more towels, trash bags, and comfortable pullout couch mattress. But overall, everything was very good for our stay. This was my third time renting through Vacasa and will continue to do so. Would recommend to anyone.

    • Sylvia R

      Date: 07/02/2025

      Great place for a getaway close to shopping and restaurants walking distance. Great staff very friendly and welcoming. Loved the awesome views so relaxing watching the waves from our room. Great amenities for all ages.

    • Alex C

      Date: 07/02/2025

      Terrible!!!!! My overall experience with Vacasa was terrible. Vacasa's customer service was the worst that I have ever experienced. Me and my 8 other guest were locked out of the home that we rented, in the ************** heat for over an hour after we arrived because we were given 3 different codes for the door that didn't work. There was supposed to be a lock box on the door, but there wasn't one until 2 days after we arrived. It took a very long time for a representative to arrive to the property to help and when she did arrive she had a terrible attitude. She was being condescending, rude and inconsiderate about the urgency of the situation. The sofa in the living room smelled heavily of urine, the sinks were clogged and didn't drain properly. The flapper in one of the toilets was also not working. It had to be adjusted by hand with each flush. I contacted customer service about the issue and after 5 or 6 hours I was told that someone would stop by. It took another 2 hours for someone to get in touch with me. I had to have one of my guests unclog the disgusting hair wrapped drains and adjust the flapper in the toilet. The ***** did not work properly either and one of the balcony doors was was stuck for two days. Some of the outlets are very loose and almost hanging out of the wall. That is a safety hazard. There were yellow stains on yhe ceiling and mildew around one of the shower faucets. That is not what a vacation home should be. It was completely unacceptable. I am not happy with lack of urgency that Vacasa showed towards the situation.

    • Carol T

      Date: 07/02/2025

      This property had a huge balcony with ocean front views. Plus a private tandem parking garage that fit both of our SUV's. The cookware and serving bowls were very sparce for a 3 bedroom condo and no regular drinking glasses (except for wine and whiskey glasses). We would rent here again and would recommend Vacasa as they were responsive to us when we asked if we could possibly check in a bit earlier and they sent us a text saying it was ready (early). We didn't have any issues during our stay.

    • David H

      Date: 07/02/2025

      We had a great little house on the lake right next to the ice cream shop to the delight of our grandchildren. The property was clean and comfortable. We had a plumbing issue and the Vacasa team responded quickly and efficiently fixing the problem as promised. We have used Vacasa multiple times and look forward to more in the future. We would happily revisit any of these properties.

    • Melissa S

      Date: 07/02/2025

      The duplex was great for our family reunion and *** and ******* (supervisors) both worked with us so we could check in early. Thank you.

    • Karen F

      Date: 07/02/2025

      Fantastic company to work with. House we rented in ************ was beautiful, clean and had everything we needed. They were quick to respond to questions and took care of a minor repair.

    • Vicki K

      Date: 07/01/2025

      The Vacasa staff handled a last minute booking issue for us when the beach house we had rented was not available because of a structure. Just a couple of days before our departure they found another beach house and paid the up charge. Our family thoroughly enjoyed the new house.

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